ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered no revert of an email yet and not providing order cancelling facility (LYOS Live your own style ) ^Open

I've ordered a fitness equipment of amount ***.** by watching ad on social media. After ordering there is no any kind of order tracking feature, there is no order cancellation. By experiencing this I've mailed them through their system email ID...

Jul 26, 2020 by Hayat Shaikh

Package not delivered (Keveshop fashion store) ^Open

I odered Men Navy Blue & Beige Regular Fit Checked Casual Shirt Z** × * XXXL size in the month of February **** on keshav fashion store. I saw an advertisement on my facebook account and purchased. But i haven't received any parcel yet though...

Jul 26, 2020 by Furquan Ameen

Package delivered without accessories (Flipkart) ^Open

I ordered product via Flipkart order no- OD****************** The product delivered after ** days with missing hardware and in uninstalled state. I have notified about the issue to the Flipkart customer Support but no support is being receiv...

Jul 26, 2020 by Thangaperumal Nadar

Refund my money (mm bulk) ^Open

I ordered hoodies from mm bulk Not yet recueved...

Jul 26, 2020 by Utkarsha chavan

Website not working and ordered items not delivered customer care email ID fake (www charlettesecret com) ^Open

I had placed an order worth of *,*** Rupees on the *nd of July, ****. A few days later, the website did not exist and the customer care email ID does not exist. I made the payment through RazorPay. A few days earlier I received a package that c...

Jul 26, 2020 by Bobby Gandhi

REAL SCAM (Instylehere com) ^Open

I had order a top worth Rs. *** from Instylehere.com via order no. #****. It is a new website claiming to get clothes and accessories at relatively lesser price. After *days i called their customer care no. ********** where a person named Mr. R...

Jul 26, 2020 by Itisha Lunia

Refund not received yet (Myntra) ^Open

I returned two items on July **.Both product brand same, price almost same still got refund of one product on same day and other not refunded. I called myntra several times but they said your amount is intiated. You will have to wait *-* days. ...

Jul 26, 2020 by Juhi Rani

Stalkbuylove disappointed ( Stalkbuylove ) ^Open

I had placed an order no. ********* on **.**.**** for Rs.****/- but was over a month dint hear from them so I had to cancel my order. I have not yet received the refund for the same. Kindly look into this matter as soon as possible. I am ...

Jul 26, 2020 by Purva Basrur

About the delivery of product (Myntra) ^Open

Sir I have ordered a bronze navy blue shrug on *th July and order number is *********************.The order status given as delivered on **th July but I didn't get the product yet.IActually due to some personal reasons I was unable to check t...

Jul 26, 2020 by Athulya venu

Not get any kind of notification of shipping my order (Easecart) ^Open

I didnt get any kind of notification for my order.. I order on easecart sale for buy a One plus *T and pay ***.** ... Bt i didnt get any kind of information ... So plz refund my payment.. ...

Jul 26, 2020 by Hiteshkumar Rathod

Raaga Professional DETAN Tan removal Cream Fake product sold by Seller in Flipkart (PIYUSH TRADERS MAHAVIR NAGAR TILAK NAGAR) ^Open

Hi Team, I Have Ordered The Raaga Professional DETAN Tan Removal Cream From Flipkart And The Seller Is "PIYUSH TRADERS, MAHAVIR NAGAR, TILAK NAGAR - ******" On **-**-**** Of Quantity * And Order Number Is "OD******************". I Have Ve...

Jul 26, 2020 by Purushotham Ganesh Kumar

Amazon package not delivered but money debited from bank (Amazon India) ^Open

I have ordered a refrigerator and it was supposed to be delivered on July **st ****. But till today I did not get that. I am asking them to cancel the order but they say they cannot cancel it as well. So my money is gone and am cheated by Amazo...

Jul 26, 2020 by Sandipan Mazumder

Package not delivered (Bulkmm in instagram page ) ^Open

I ordered hoodie worth Rs. *** last month. I didn't get the order till now. Also I mailed them twice but didn't get any response. They do not even have customer care number on their website. Money was transferred by online transaction. So I wan...

Jul 26, 2020 by Khushboo Garg

I ordered a jumpsuit in june 2020 made online payment and havent received my order I want order or (Stylo febric) ^Open

Order no *****- jumpsuit , ordered to on june **th **** havent received the order till now. My mail is honeycherry****@gmail.com ...

Jul 26, 2020 by Sai chandrika

Damaged Dented Refrigerator Received (LG Electronics) ^Open

Flipkart delivered LG refrigerator found Damaged / Door Dented on **/**/** , I opted replacement of product but upto now I want no replacement so poor service from flipkart . Tell what is the meaning of * days replacement policy ? ...

Jul 26, 2020 by Anurag Dixit

Wrong Item delivered (Ourstylezone) ^Open

Wrong item delivered with right label. Ordered * dress and received to saree. Site is not functional and do not have option to raise complaints or return. The Customer support number is also not reachable ...

Jul 26, 2020 by Riya Santra

Package not delivered (L T Cartridge) ^Open

on ** july **** **.** p.m. I order Kingston *** GB pen Drive *.* DT** Metal body. subtotal ****.** shipping **.** I-GST-**% ***.** TOTAL ****.** ORDER NO:#**-**-****** IT SHOWNG PROCESSING BUT SO FAR NO UPDATES AND ALSO NOT LIFTING ...

Jul 26, 2020 by G.V.ANAND

Money Fraudulent (Tatacliq.com) ^Open

I have placed my order on * May ****. I ordered a laptop but my transaction failed as per the website. The amount of Rs.***** /- got debited from my account immediately. I have reached their customer care service through Phone, Facebook Page Me...

Jul 26, 2020 by Sushmita Bhowmick

Faulty product (Llyod) ^Open

I bought Llyod ac ordered on ** may **** delivered on ** may **** . However no one came for the installation for ** days and I had to get it installed from other Ac installation guys and had to bear the cost from my pocket on the same....afte...

Jul 26, 2020 by Rajeev Gupta

Not received my order and refund (Projector Cart Mini Pocket Laptop One Mix Plus Yoga Laptops) ^Open

My order status showing it will be delivered by after **days of purchase but not delivered till today order...

Jul 26, 2020 by Reddy prasad

Wrong material delivered (Peenar) ^Closed

We ordered three Kurtis on *-*-****. Which was not matched to our ordered material. It's very poor and low quality. So we don't want this. Please help with refund my money....

Apr 11, 2019 by Sanjana yadav

Item not delivered and returned back to origin without any contact (Myntra) ^Closed

My item was not delivered. It was returned back to the warehouse. I contacted Myntra customer service so many times. They daily give the excuse that you will get an email till the end of the day. My complaint id was IN********************....

Apr 11, 2019 by Rimpi

Faulty products received (Diva Deal) ^Closed

Both the products I have ordered are broken and it’s a shame that in spite of n numbers of email and complaints there is no response from Diva Deal regarding the refund of my money....

Apr 11, 2019 by Bushra khan

Different size order delivered (Shadowfax) ^Closed

I have ordered three shirts of XXL size and I received a small size and no one is responding to me....

Apr 11, 2019 by Vijay

Asking for extra money (PayTM) ^Closed

I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...

Apr 11, 2019 by Vivek solanki

Package not delivered yet (Dealmyntra.in) ^Closed

I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...

Apr 11, 2019 by Vasim Malek

Package not delivered (shopupi.in) ^Closed

I have ordered Redmi note * pro from shopupi.in and they said that my package will deliver to me on ** April but till now nothing is received by me and they are not picking up my calls. Please resolve my case....

Apr 11, 2019 by Taran

Wrong package delivered (Revogue) ^Closed

I have ordered the watch from the website https://revoguewatch.com. Here are the details about the order: Order #***** was placed on April *, ****. I received the product around * pm on ** April ****. I am not satisfied with the brand of this...

Apr 10, 2019 by Ashwani patil

Fake material delivered (Craze N Demand) ^Closed

Order No. ***. A Blue colour saree ordered for Rs. ****. But I received poor and worst saree on **-**-** against order date **-**-**. It was not worth Rs.****. It looks of the worth Rs. ***. I want a refund for it....

Apr 10, 2019 by Vimalakrishnasamy

Wrong products delivered (Peenar.com ) ^Closed

I had ordered * Kurtis from Peenar. They have delivered a completely different product and also very low-quality one. They are not responding for return or exchange. We have tried through all means (email, contact number and Facebook). Very let...

Apr 10, 2019 by Prema G

No reply received from the company (Jubli world ) ^Closed

Sir mera product re-review hua hai or return ke liye bhi bol diya. Par abhi tak koi reply nhi mila or na hi contact ho pa rha hai....

Apr 10, 2019 by Mansur ahamd

Package not delivered (Merchandisewala. Com) ^Closed

I order a bag from this website on ** Feb **** of Rs.***. They promise me to deliver in April but they not delivered yet. I emailed them no reply received. I also text them in the Instagram and Facebook but they blocked me. No response from the...

Apr 10, 2019 by Amit soti

Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Closed

Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...

Apr 09, 2019 by Litesh Sudhir Ingale

Wrong product and cheap quality (Vastrova.com) ^Closed

They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....

Apr 09, 2019 by Sweksha

Corrupted pen drive received (Hp ) ^Closed

I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....

Apr 09, 2019 by Amit Kumar

Package not received (Insasta Enterprises) ^Closed

I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....

Apr 09, 2019 by Vedavathi murugula

Refund not provided (Yepme.com) ^Closed

Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....

Apr 09, 2019 by Maitri

Package not delivered (Polyster Prints) ^Closed

I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....

Apr 09, 2019 by Aakash Kori

Missing product received (Flipkart) ^Closed

I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....

Apr 03, 2019 by Dinesh verma

Package is not delivered (polyesterprints.in) ^Closed

I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....

Mar 31, 2019 by Pronay adhikari