E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered and refund not given (Wear.style) Open
I placed an order with on the **nd January. Unbelievably I have still not received the item, and on checking the status online I can see that it has been in customs for a month with no one to contact or information on when it will be cleared. O...
Apr 09, 2021 by Drew Neal
Complaint for laptop (Lenevo) Open
Dear sir, I buy a laptop from Lenevo dynamic world ,amparpali cirlcle ,Jaipur . sir , my laptop get many problem ,it restart automatically , it get hanged , black screen problem . sir i demanding you as a consumer ,please solve my problem o...
Apr 09, 2021 by Rajaram Sharma
Refund not issuing (Ajio app) Open
I had returned a product that I bought from Ajio on **th March ****. It was a white kurta set from Juniper brand. I had returned exactly the same product that I had received. The last date for issuing the refund was *st April. They denied refun...
Apr 09, 2021 by Prachi Choudhary
Order (Shirtblacks com) Open
I order * shirts from shirtblacks.com total amount rs *** deducted from my account and i received a massage and link odered confirmed and in this link you track you order and the give me a oder no #**** And after open the link i see something ...
Apr 09, 2021 by Sahil kumar
Deficiency in service (Twitter) Open
I bought ** dollars promotion package which underperformed.I am highly dissatisfied because it looked fake impressions .I want total refund....
Apr 09, 2021 by Ashish aggarwal
Not accepting return and exchange (Realme) Open
Bought realme buds q via Paytm.com e-portal. They offered * days return policy on the product during purchase. After * days of use I find the product is flawed, had connection continuity problem. When asked about return, they denied my proposal...
Apr 08, 2021 by Rajesh Balimidi
No customer support (Carrier Air Conditioners) Open
I had complain about my ac they replied pcp was problem and i am under warrenty but no responce ...
Apr 08, 2021 by Aravind Rajasekaran
Package Not delivered Merchant not responding (Company Modway Furniture India 52 BaghiKhana Karauli Rajasthan www modwayfurniture in UPI Payment ICICI) Open
Dear Sir/Madam, Greetings of the day!! It is requested to help with trailing mail. On **-**-**** had paid INR Rs. *****/- against online order of sofa on https://modwayfurniture.in/ vide UPI (GPAY), please refer to the transaction details i...
Apr 08, 2021 by Dilip Kumar Singh
Livspace has made false commitments to grab the order and denying commitments post payment (Livspace) Open
The Modular kitchen company Livspace has been harassing us on a daily basis and delaying our order due to their issues which they're not even clearly providing details of. Initially they misguided us to bag the order, by making false promises (...
Apr 08, 2021 by Bedanta Bhuyan
Clothing company fraud (Menwear In) Open
I have been going through my regular Instagram feed on march **, ****. The advertise of track pant company named (menswear.in) is flashed and they were offering the pant at *** rs. so i gone to purchase that pant and purchased it and made payme...
Apr 08, 2021 by Aditya sambhaji bhosale
Money is paid through Google pay but still till now products are not delivered (ZopNow) Open
Since the products were of low cost, I orderedd some of them. Cash on delivery option was not available, only UPI payments were available. So I used Google pay to pay and I dint receive any mail or any call or msg from Zopnow and till now I don...
Apr 08, 2021 by Hamraz S
Refund not initiated once paid COD twice (Meesho App) Open
I received a cloth piece in place of lehenga . Rs**** was paid by cash. The return pick up was not scheduled. On complaining , on meesho app ,they assured that that the lehenga will be delivered. They again delivered a package and demanded cash...
Apr 08, 2021 by Divya Singh
Package not delivered (Diwines Window) Open
I am order * undergarments for female from Divine Window its Monday (* April ****) But Still No any Update Where is my consignment. No dispatch details and not available any customer care person gide me Order Number.on there site given * mai...
Apr 08, 2021 by Adil Husain
New Bicycle delivered broken and unusable (Jca Enterprise Surat Gujrat) Open
I got a brand new Bicycle from JCA Enterprises, Surat Gujrat. Listed on Indiamart Their GST number is - **AAQFJ****P*Z* Website name is - https://www.sanisense.co.in/...
Apr 08, 2021 by Naresh Palan
Received wrong product (Shulabha creative) Open
I received a wrong product which is worst and even colour is wrong I received the product on ** April **** which was delivered at h.no *** near multipurpose hall gokulwadi sanquelim Goa -******...
Apr 08, 2021 by Preeti Madye
Return pickup but no refund (Ajio) Open
I returned the product what I bought from Ajio last month **th march **** .Totally * dress. i raised return for * goods , pickup guy picked up all * items but he came to pickup only * i guess but he asked all * ,so I returned all * items .but ...
Apr 08, 2021 by Vinoth
Wrong product delivered (Nykaa ) Open
On ** march my order from nykaa was delivered. I got it delivered to my friends house as nykaa does not deliver to my location which is why I was not able to see the product within * days i.e the returning period of products on nykaa . I ordere...
Apr 08, 2021 by Syed Aqidah Nowsheen Bukhari
Loan amount paid but still asking me to pay (Stashfin) Open
I have taken an amount of **** from stashfin and paid back **** which is suggested by stashfin agent but now they are asking pay **** more.stasfin is fraud company . ...
Apr 08, 2021 by Satya vamsi
A common Indian Citizen is being Harassed by Urban ClapNoida (Urban Clap) Open
Dear Concern, I am writing this mail with a lot of hope & belief that concerned authorities will intervene to get the issue sorted out for a common man, who believes that our country is the best place in the world to stay. This is bring ...
Apr 08, 2021 by Amit kr
Investing Mania Instagram Crypto Fraud (Investing Mania ) Open
Ok insta this account by name of Investing mania ( crypto trader Kabir Sehgal ) claimed to do investment trading and since they have a fake certifications I went for it and transferred money . This guy started asking more money for deposit and ...
Apr 08, 2021 by Aashritha G
Return was not possible (Meesho Supply) Closed
I requested return for a low quality product. But the pick up was not completed. I had to pay myself to the customer and keep the product. ...
Aug 26, 2019 by Paramita Das
Very cheap quality and different product received (great india saree) Closed
I ordered white saree and suprisingly i got very cheap very difff product i called dem..emailed but not useful...i want to return d product and want refund. !!! My order no #133809...
Aug 26, 2019 by Kumari neelu
Brand fete wrong delivery (Brand Fete) Closed
I ordered a Portable USB Juicer and I was sent with mini orange juicer which is not even worthy of Rs.***. I have paid Rs.***. I mailed them regarding the issue and there is no reply. It seems like the webpage is purely created for fraudulent ...
Aug 26, 2019 by Ashrita Das
Fake product received (Ezeebazaar.in) Closed
Product received is fake, and not even close to what was shown, and the contact number isn't working. Another scam it seems!...
Aug 26, 2019 by Amrit
Package not received (Bootees.in) Closed
I had ordered * T shirts and made the payment online on **th July ****. Its been more than one month , no update on the package. They are not picking the call and not replying to email....
Aug 26, 2019 by Anusha
Mobile phone purchase online (Phoneskart.in) Closed
Mene ek phone onlaine purchase kiya jiska name spiriya * show tha phoneskart se uski order id ********** thi uski ram or storage jo tha wo nhi aaya or gatiya qwality ka bheja phone bhi sahi kam kr rha he ye **/**/**** ko cash payment online se ...
Aug 25, 2019 by Parvin banu
No response from support team (Blue Star India) Closed
I purchased blue star Aristo water purifier on tataclik in July ****. The blue star service support is so very negligent that they provided the first free servicing after almost ** months when it was being asked for. Now, after recent floods in...
Aug 25, 2019 by Pravin N Gajbhiye
Item is missing (Grofers India Pvt Ltd) Closed
I order fortune soya oil with free oil dispenser. But free oil dispenser was missing from my order . When i raise a complaint about it. Grofers chat representative block my account. I have more than ****/- in my GROFERS wallet...
Aug 25, 2019 by Anil
Ordered and paid but canceled by seller (Flipkart) Closed
I had ordered * products on ** August, **** at around **:** AM on Flipkart merchant websites. Order names are as follows : *) Vega Crux Open Face Helmet for Rs ***, (*) Probus **v High Power Car Vaccum Cleaner for Rs **** (*) Probus Car Mobile ...
Aug 25, 2019 by Aditya Pathak
Bad quality product provides invalid contact number (Sugarcomb.in ) Closed
Want to return the product because of its low quality, but the number given on website is invalid. Feeling cheated....
Aug 25, 2019 by Namrata Raghavendra
Fake gold sale (Tanishq) Closed
I bought gold bangle on akshaya tritiya in ****.. I didn't use them yet. But gold is getting tarnished black. ...
Aug 24, 2019 by Priyanka somani
Packages not delivered (Streetstylestore.com) Closed
I placed an order of INR **** on *th of June **** with online payment and the expected delivery date was within ** days. The order has been delivered yet and there is not tracking status available. I tried cantacting customer care alot of times...
Aug 24, 2019 by Shiba gouri
Pacakage not delivered on time and customer support are giving assurances which are not fulfilled (Flipkart) Closed
Product didn't arrived but they are giving false assurances and commitments aboug the delivery since past * days....
Aug 24, 2019 by Nikhil Dhembre
Refund not done (Flipkart) Closed
Maine **july ****ko Mi a* black**gb order kia tha lekin order confirm nhi hua or payment successfull ho gya. complain krne par daily **-**hrs ka time dia jata hai. I want my refund of rs**,***....
Aug 24, 2019 by Sonu kumar
Wrong delivery did (Wirelessdeals.in) Closed
I ordered Combo Samsung Level U Bluetooth Headset With Sony Truly Wireless Sports Earbuds * from Wireless Deals. But I received the JBL wired headset instead of my actual product worth Rs.***. Now Wireless Deals are not responding to my complai...
Aug 24, 2019 by Aageshdas
Regarding return and refund (Ladyware) Closed
I have order kurti and i had received an old saree which is having a very cheap quality not good at all. I want to return this saree and want my money back. This lady ware online shopping is fake they send me some different product which I hav...
Aug 24, 2019 by Rutika Prakash Rane
Company fraud with me (Shivansh Enterprises Digital Mart) Closed
Company Shivansh enterprise digital Mart say for investment *****/- as security amount , against their parcel deliver by me so some of stock I have, But after *****/- I was paid they will also send me some * pkt as they said it's health care ...
Aug 24, 2019 by Pratik Tailor
Return refund not initiated (Flipkart India Pvt Ltd) Closed
I hereby to tell you that, I ordered a Blackberry Evolve having order id OD******************. The performance of device is average but the main issue comes in light is about phone heatup during charging it and while calling more than **mintue...
Aug 24, 2019 by Amandeep Singh
Fraud from Flipkart India (Flipkart) Closed
I have ordered one Canon printer- Pixma G**** (Prepaid Order ID - OD******************) to Flipkart on * August ****, which was supposed be delivered through Delhivery courier on ** August. It was a 'fully paid order' and not 'cash on delivery'...
Aug 24, 2019 by Dipak Goswami
Neither package delivered nor refund my money (Nykaa ) Closed
I have ordered some stuff from Nykyaa on * of July **** this was a prepaid order but they are not delivering ordered stuff the status is in transit.I have mailed them many times but they did not solve my problem not refund my money Order I'd ...
Aug 24, 2019 by Sucheta Sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's