E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Chillshopmart) Open
I have ordered a set of nonstick cookware set on March **, **** and paid for it but still I have not received the product.......
Apr 11, 2021 by Karthick
Order not laced after successfull payment neither refund (Myntra) Open
Mobikwik — Payment not received to merchant S Saahil Alam Apr **, **** Mark as Resolved I placed an order on Myntra on * APRIL ****. I have done the payment through Mobiwik wallet the payment was successful and amount also deducted....
Apr 11, 2021 by SAAHIL ALAM
Wrong product delivered (Flipkart) Open
OD****************** i have received another product of titan raga watch..insted of refund ur replace ..the seller had rejected my refund,I am unable to cancel or replace my order My account has been blocked by saying by flipkart team that you...
Apr 10, 2021 by RAHUL KUMAR
Manufacturing defect claim (Skoda India) Open
I own Skoda rapid *.* TDI CR elegance Black Package. **** December make & registered on *** Jan. My car keep on giving injectors issues which is a manufacturing defect so they have recall or permanent solution & pay for my mental agony . * ...
Apr 10, 2021 by Saravana Kumar Elangovan
Ptron is not issuing my refund (Ptron ) Open
Order I'd PT****** Amount rs *** Issue the refund in bank account return is done I m attaching the screenshot of AWB number and tracking number ACCOUNT NAME Sunil Shivalkar IFSC CODE TJSB******* ACCOUNT NUMBER ***************...
Apr 10, 2021 by Bhimarao Tayde
Refund not given (Turmswear com) Open
My order number ****** reverse pickup completed on ** Mar ****, but no refund has been issued...
Apr 10, 2021 by Sudhir Dhoundiyal
Eureka Forbes Aquagaurd faulty model and need replacement (Eureka Forbes Dr aquaguard) Open
Hello Team, We had purchased an Aquagaurd (NRICH model) from yourselves on the **th of Aug. Below are the invoice details: Customer Name - Impalaa Prakash (my wife) Registered mobile number - +************ Invoice number - JPOW**** ...
Apr 10, 2021 by Wasim mohammed s r
Order canccelled automatically (Flipkart) Open
I ADDED GIFT CARD TO MY FLIPKART ACCOUNT WORTH RS ***** TO PURCHASE MOBILE BUT WHEN I ORDERED THE MOBILE IT GOT CANCELLED AUTOMATICALLY THEN I TRY SO MANY TIME BUT IN THE RESULT IT SHOWES "SHIPMENT IS CANCELLED BY SELLER" NOW my rs***** got stu...
Apr 10, 2021 by ayush agnihotri
Warranty not applicable on purchased product (Samsung Bluetooth Earphones) Open
I purchased Samsung Bluetooth Earphones in Apple Mobiles on **/**/****. This shop located in Chandanagar in Hyderabad. At that time sales person told to me this product having * year warrenty. If u will get any problems or if this product will ...
Apr 10, 2021 by Ganesh
Documents delayed (Suzuki Motorcycle India) Open
The franchise has not given the RC book Copy after selling the bike in ****. We were following up with the franchise continuously from then. They never seemed to care about it. We finally approached SuzukiMotors for a solution. After ** days no...
Apr 09, 2021 by Vivek C
Flipkart Fraud Received Wrong damaged and Non branded product No refund till April 2021 (Flipkart Internet Private Limited Bengaluru Karnataka India ) Open
I have ordered Crucial CT series DDR* *GB Laptop RAM from Flipkart India Pvt Ltd on Date: *th March,**** and Packaged Delivered on Date: **th March,****. Order ID: OD****************** I have received Wrong product which was damaged and it ...
Apr 09, 2021 by Nilesh Popatlal Shingi
Nurserylive com Money taken but no delivery till now (Nurserylive.com) Open
We ordered * April **** and today ** April **** the order number is NLV********** So far I have not received any delivery, we tried their phone number but it all shows wrong, if I do not get the answer in a short time I am able to complain cybe...
Apr 09, 2021 by Parth Patel Nileshbhai
Still order not dispatched and no response (Shulabh creation) Open
I order * product form the online site and made payment form my debit card , Still the product not dispatch and also i try customer care number it was switch off , I have send mail also but the didn’t reply i want my money back ...
Apr 09, 2021 by Rajesh kumar
Duped by CAREERVISITOR COM by promising interviews for undisclosed vacancies at Deloitte Capgemini S (Careervisitor com) Open
I was approached by CAREERVISITOR.COM (by one Mr. SANJAY - Recruiter/HR) by promising interviews for undisclosed vacancies at big companies - Deloitte, Capgemini, Syntel and SAP. The list of payments that I made are: *) INR **** for lifetime...
Apr 09, 2021 by Vamsi Krishna Vedula
LG Refrigerator Mental harassment by LG customer care for Refrigerator (Lg Refrigerator) Open
I bought a LG fridge *-* years back and it was broken recently, I raised a complaint on **th March **** and my complaint number is (RNP************). A technician came after one week *th April ****, fixed it and billed RS. ****.* and now it's b...
Apr 09, 2021 by Jatin Seth
CHEATED ME BY GIVING WRONG INFORMATION WHILE I AGRE TO BUY AMAZON FRANCHISE AMAZON EASY STORE (INDIA BUYS) Open
MAMUN AL RASHID, A INDIA BUYS AMAZON EASY STORE DISTRIBUTOR FROM MURSHIDABAD,WEST BENGAL AND MEGHA KADAM FROM MAHARASTRA , FOUNDER OF ATIRATH SUTANTRA FRAUD WITH ME BY PROVIDING ABSOLUTELY WRONG INFORMATION ABOUT AMAZON EASY STORE AND TRICKED M...
Apr 09, 2021 by AMIT DEY
Cheating my money (naukri.com) Open
I have wrote the complanint regarding my sister, we have registred naukri wesbsite regarding job. now i have received call one of the agent Mr. Karan Sharma. he said your resume was selected for sun pharma company and pay Rs. **** for regist...
Apr 09, 2021 by Ganesan
CHEAP QUALITY DIFFERENT PRODUCTS DELIVERED (Yoshine Highwaist soft warm winter leggings ) Open
I ordered for high waist leggings- set of * and I got street quality cheap leggings! I did COD, since I wasn't at home, my mom paid and took it from the delivery executive....
Apr 09, 2021 by Rachel Jesurajan
Wrong product received company is refusing to refund the money (I Wear My Style) Open
My friend & I had ordered customized gowns from this online store. The product that we got however was different from the pictures posted on their website. Also the material of the cloth used was different. Upon raising this to the team, they k...
Apr 09, 2021 by Tanisha Kashyap
Refund not received (Ajio) Open
I cancelled my order immediately after placing my order because I mistakenly filled up the wrong delivery address. But I haven't received the amount as refund yet. I request ajio to resolve my order as soon as possible. I did my payment through...
Apr 09, 2021 by Vanshika Bhadwal
जूते बुक किए थे जो आज तक प्राप्त नहीं हुए हैं (s shopping club) Closed
...
Aug 28, 2019 by Wellington George
Fake product received (Ebazee.net) Closed
I oder mi band * watch in offer I recieve in **/*/**** Product is fake and not responding When i call custmor care not pickup call and in site not retun option Plz help me My amount is **** And i complain in grakhsurkhsha ...
Aug 28, 2019 by Neha Bauva
Printspro from delhi is a extreme fraud (Printspro) Closed
Printspro is an extreme fraud. Online Instagram page 'TRENDY WEAR for this account number mobile and WhatsApp number is **********. This person is the key person for all fraud activity and this person should get caught immediately by police. Ch...
Aug 28, 2019 by Senkailash
Fake products delivered (Paanchali fashion) Closed
I ordered a kurti of rs***. But a dirty and tear saree delievered by paanchali fashion. Plz help me to refund my amount...
Aug 27, 2019 by Shweta jain
Order cancelled account blocked which has 600 Rs of gift amount (Flipkart Internet Private Limited) Closed
Order ID OD****************** Placed on **-AUG-**** Product: Grocery Products. As the above product was cancelled and i received the mail as "Hi Sreeram A, We'd like to let you know that your recent order OD****************** has been...
Aug 27, 2019 by Sreeram
Fake product and worst product delivered (Paanchali.com) Closed
Me jo lehenga order kia paanchali.com se rs .*** ka wo to aya nai. Ulta kuch fata hua kapda aur dirty kapda aya . jo ki me order kia hi nai....
Aug 27, 2019 by Tanushree Das
Refund got delayed (Ajio Reliance Retail Pvt Ltd) Closed
I have order * products in an single order ID: FL**********. In the same I returned * products I’ve received SMS stating that we have received ur products and we have initiated amount of the same wrt the order n will reflect the same in *-* b...
Aug 27, 2019 by Veeresh
Wrong item delivered (Brand Fete) Closed
I have ordered portable usb juicer I have got orange juice jar instead of that. Please refund our money back. ...
Aug 27, 2019 by Vidyashree
Non delivery of rakhi order (onlinedelivery.in) Closed
I had placed order for rakhi with sweets to be delivered at vadodara on **-**-**** vide order no ****** at cost of Rs **** . It is matter of regret that while ordering it was mentioned that order shall be delivered on **-*-**** but the same h...
Aug 27, 2019 by D K KALRA
Package not delivered (Smart Girl Fashion) Closed
I ordered lehengas from smartfashiongirl.com on *th August. I haven't received the parcel yet. I mailed them and they said it will be delivered by **rg August. After that i mailed them several times they are not responding. I also tried to cal...
Aug 27, 2019 by Snehal Argulewar
Got wrong product (shoplooh.in) Closed
I ordered combo of * kurtis but i got * low quality sarees instead of kurti. I want my money back...
Aug 27, 2019 by Srijita Tiwari
Regarding high tax (Myntra) Closed
I want to complain regarding the tax they charge How can they charge so much tax on all the products as they sale it on mrp and then put tax over it. How are they allowed to do so and what percentage they charge I have ordered so many things...
Aug 27, 2019 by Muskan Singhal
Product not delivered (Myntra) Closed
I have ordered a wildcraft bag with online payment mode on Myntra on **th August ****.As it showed the bag would be delivered on **th August **** but today is **th August i have no updates regarding the product moreover there is no cancel optio...
Aug 27, 2019 by Sasmita Mahanta
Delivered wrong product (Bigfashionhub) Closed
I have ordered product from this site and when product reached to me is different so I want to return this product and refund my payment....
Aug 27, 2019 by R MANOJ
Wrong product sent (Snapdkart.com) Closed
I ordered a smart watch from snapdkart.com through face bool link But they delivered Headphone with very bad quality .There is no proper address and customer service number...
Aug 27, 2019 by Rikin Joshi
Wrong product delivered (Brand Fete) Closed
I have ordered portable juicer but they delivered me a plastic manual juicer which is wrong product. Wen I try to return it there is no option to return or they dont have any brand/app at all. This is very annoying. ...
Aug 27, 2019 by Pranita
Received used oppo f11 pro with torn box (Flipkart) Closed
I have received used f Oppo f ** pro mobile in a torn mobile box on ** aug. I complaint for this.but they did not refund till date...
Aug 27, 2019 by Vijendra kumar singh
Saree not as per order (Linen Designer) Closed
Item is not made of linen as was ordered.hence I want to return the item and refund the amount....
Aug 26, 2019 by Sumona chakraborty
Package not delivered (Myntra) Closed
I had ordered three tshirts from myntra. Out of this two were delivered successfully however third one was marked as delivered everywhere but was not actually delivered. Order number ********************* Yellow wrangler tshirt was not de...
Aug 26, 2019 by Sachin Nayyar
Faulty mobile phone from Flipkart (Flipkart) Closed
My husband ordered redmi * pro from Flipkart and received on **thjuly **** from Ahmedabad.. product is defective and having problem of echo voice. Flipkart cart replaced the product and send another mobile which is again defective.. whenever I ...
Aug 26, 2019 by Parth Dave
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's