E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Re Need replacement tcl 108 cm ultra HD android smart led tv (TCL) Open
I bought TCL *K UHD LED Android Smart tv on **th November **** from amazo.in O found some problem in mother board and some flashing in the screen while changing the channels.or seeing camera videos I put up the complaint Some engineers has v...
Apr 15, 2021 by Ankur Sharma
Wrongfully charging (Nestway Technologies) Open
I am living in a flat rented by nestaway. all other girls have moved out and I am only remaining.nestway charged each one of them for cleaning charges and did not provide the cleaning of the house, when my last flatmet left,they charged me **...
Apr 15, 2021 by pooja
Fake return policy (Myntra Design Pvt Ltd) Open
I placed order on **-**-**** and order no. ********************* . I received wrong product on **-**-**** . I created request on same date but they denied to accept this return request . And I also some photo or unboxing video but they denied ...
Apr 15, 2021 by Neha yadav
Table Fan (OPTIMA TABLE FAN FN 30) Open
*. Was double charged for the fan when it was a prepaid order; *. The fan delivered was found defective and from very old stock (Carton was flithy) *. Defective fan collected back but no acknowledgement provided till date *. No refund of the...
Apr 15, 2021 by Chandrasekhar Ramamurthy
Order status not updated and no response to my cancellation email (Be young) Open
I placed an order with Be Young for * t shirts on *th of April. At the time of placing the order, it showed estimated delivery date as **th April, but till today, the status shows as order placed. It has not even been dispatched. I emailed the...
Apr 15, 2021 by Aishwarya Varsha
Refund not received (Tatacliq) Open
On *th Mar **** I ordered Voltas Mega **E Cooler and product got delivered on **th Mar ****, On **th Mar **** i raised return request due to product manufacturing defect after multiple chasers on call, emails. Tatacliq agreed to my request on *...
Apr 14, 2021 by Rohit Singh
Sony TV forcing to buy a new TV for their fault on not being able to replace a part (Sony India) Open
Our Sony Bravia *K TV model no. KD-**x****C was out of order. Jaypee Electronics Noida was assigned the job (JOB ID: J********). On March **, ****, the visiting technician diagnosed motherboard change and provided an estimate of approximate ***...
Apr 14, 2021 by Rahul Gupta
Package not delivered and amount deducted (Make My Hobby) Open
They are not responding to any of my messages on all platforms forms I ordered two aquarium snails paid *** rs the website is not updating my money was deducted and order status is still showing pending...
Apr 14, 2021 by Kush Rathod
inordinate delay in delivery (Tatacliq) Open
The merchandise was ordered on *nd april and the delivery was assured by **th April. The product was a Puma sneaker valuing Rs. ****.** was purchased for gifting to my brother on his birthday i.e. on **th April. The order was prepaid and paymen...
Apr 14, 2021 by ASHFAQ AHMED
Refund of my money or get the product (Buristastic) Open
I have buy a child electric jeep online and paid rs **** in online mode but company was fake so please refund my money or get a product which I have pay....
Apr 14, 2021 by rupen pradhan
NO REFUND (Touch Lcd House ) Open
I have ordered LCD plus Touch screen for google nexus *c on **/**/****via order number ****** by paying an amount of Rs **** at touch lcd house. But the order was not realized stating that the product is out of stock and no communication was...
Apr 14, 2021 by DR KIRAN K
I paid To Tkameez online and no movement in order i cancel my order and in 30 days i didnt get my re (Tkameez) Open
I paid To Tkameez online and no movement in order i cancel my order and in ** days i didnt get my refund my order no is TK**** tkameez is not giving money back i want my refund back...
Apr 14, 2021 by Vaibhav Arora
Instagram Trading Fraud (Trader kabir and Menor Kabir) Open
This guy Kabir has reached out to me and said he will help in doing the trading now after paying **** he responded after an hour stating i have to pay **** more to get my money , I have checked with couple of more people and they have he is a f...
Apr 13, 2021 by Rahul Mathuria
Excess money Charge (Amazon) Open
The company charged extra money of Rs ** which was not mentioned in the invoice for the order with details mentioned: order no: ***************** (* items) order date: ** March **** order delivery: ** March. I have raised the issue with com...
Apr 13, 2021 by Abdul Moohsin
FRAUD E COOMERCE SITE DKITCHENIN MYSHOPIFY COM (DKITCHENINN) Open
ON **/**/**** I HAVE VISITED dkitcheninn.myshopify.com Through FACEBOOK MARKET PLACE & purchased some kitchen Accessories & PAID ***.** to Mr. ASHISHGOPANI with RRN ************ , THIS website is complete fraud , no order no. , no customer suup...
Apr 13, 2021 by Garvit Singh
Neither they have delivered package nor they are refunding money (Redmi dual mobile ) Open
We have order REDMI *A *n dated **-**-**** under replacement Scheme at Amazon. after waiting long time they have not dispatch the packet we have cancelled the order but still we have not received the money after that we have talk several time t...
Apr 13, 2021 by sanjay kumar
Not giving refund (bpoprojectprovider com) Open
i have took up an online typing job.I have done it in just * days for which time was given for ** days.For doing the job they asked me to pay a *** percent refundable amount to get the project.The only misatke i made is i have given wrong subje...
Apr 13, 2021 by anudeep talasila
Not delivered the ordered dress (Mughal bazaar chandni chowk delhi) Open
I ordered lehanga on made to order basis with a few changes from the demo shown for **,*** and gave advance for **,*** on *th mar ****. They asked one month to make it ready. On *th April **** they said it's not ready and told me that they ll s...
Apr 12, 2021 by Megha Periwal
Samsung AC stopped working within 2 months of continuous running (Samsung) Open
Samsung Started manufacturing defective AC with poor quality cooling coil which don't even work atleast * months.I need Replacement/Return of my complete Ac unit rather than repairing. I recieved call from customer care and they said that we...
Apr 12, 2021 by Kamal
Cashback not received (Samsung) Open
On *rd August **** I had made a purchase of a Samsung Smartwatch (invoice attached) and there was a **% cashback offer on that which is clearly printed on the credit card charge slip (copy attached). The cashback was to have been received in **...
Apr 12, 2021 by Ramkumar Ramaswamy
Package not delivered (Myntra) Closed
I have ordered zivame night suit on **th aug order no;*******-*******-******* and they told it will be delivered by **th aug bt still not received.continously calling the customer care regarding this issue there no ans from them they are just t...
Aug 30, 2019 by Akshata Sapkale
Site is fake (Ebazee.net) Closed
Hello recently I ordered a watch from this website.. They are showing .. But i did not get any comfirmation regarding the order & delivery. I feel I am cheated by this guys.. I am not able to contact this people.. I want demand my refund back b...
Aug 30, 2019 by RENU DIGARI
Fake product delivered (Paanchali.com) Closed
Showed stitched suit n send yellow cheap quality cloth piece. Totally fake company.....
Aug 30, 2019 by Rangoli Nagar
Package not delivered (Snackible) Closed
I ordered snacks worth rs *** from this online company "snackible" https://www.snackible.com/ on **th August, with prepayment from Google pay. they say they deliver in * * days but they didn't dispatch it yet and not responding to my emails a...
Aug 30, 2019 by Margi
Delivered fake product (Housewife ) Closed
I ordered a tummy belt...but when I receive it ,it wasn't that product. It's a small piece of cloth totally different from the picture which on website .when I call costmer care no. No is nt working .I mailed so many time but response from them...
Aug 30, 2019 by Karuna
Poor quality product delivered (BestPhoneMount.in) Closed
I had purchased a Phone mount which is of very bad quality. On reporting to company an automated response is being recived to send **sec video. Iwant to return the same and get refund. Company is not responding even after several requests. Ord...
Aug 29, 2019 by RK Ralhan
Received wrong order (Zioffy) Closed
I recieved a peice of cheap cloth instead of *kurtis (***Rs) onCOD please do something to return my cash...
Aug 29, 2019 by Haleema
Courier person abused me in very bad language (Myntra) Closed
I have ordered a bag (*******-*******-*******)delivery date on **/*. Yesterday (**/*) got a message at *.**pm that the product will each by today/early. Waited till * pm and contact Myntra customer care, they provided courier person contact de...
Aug 29, 2019 by Mohan kumar
Bad product unsafe to use (Flipkart) Closed
I buyed the product ""Dr Physio (USA) Electric Powerful Leg, Foot and Calf Massager Machine (Massager for Pain relief) Massager (Black)"" from flipkart my order number is OD****************** this product is of very cheap quality and give ...
Aug 29, 2019 by Akash Tamrakar
Delivered fake product (Paanchali.com) Closed
I order in paanchali .com but this company fake product delivered. Please refund my money. ...
Aug 29, 2019 by Navneet
Wrong products delivered (Piyarangrezz.com) Closed
I have placed a order in piyarangrezz.com by seeing a post in facebook and opted for COD we have paid the amount once we open the parcel we found wrong product shipped and also on the same day placed a return request for that there is no commun...
Aug 29, 2019 by Heena Patel
Package not delivered (stayclassy. in) Closed
I ordered Mobile cover from stayclassy but neither they are replying my emails nor they pick up the calls there phones are switched off...
Aug 29, 2019 by Sejal
Package not delivered with loss of money (Snifkart) Closed
From snifkart one call came as contest winner and through call one link provided and asked to select one item from there combo offer then payment made through online worth Rs.**** for Bluetooth earpod and informed that your product will teach y...
Aug 29, 2019 by Samanwita Panda
Package not delivered (Perfumery.co.in) Closed
I have ordered two perfumes from perfumery.co.in on July **, **** & made the payment online. I have received only one perfume on *rd august, **** & the remaining one was not even shipped, even after many complaints & reminder on sales@perfumer...
Aug 29, 2019 by Rajat singh
Product not delivered (tronzdeal) Closed
I had ordered a battery for my mobile through this www.tronzdeal.com and payed ***/- as battery cost through online. I ordered on **th august at that time that cheaters messaged that they will update on shipping details shortly but now after *...
Aug 29, 2019 by Karthik
Payment not received (Quikr.com) Closed
I had posted the ad for sale of double bed in Quikr app.Soon after posting the ad i received the message that a buyer has accepted the offer price & has deposited the agreed price in Quikr escrow account.As per Quikr policy the Quikr delivery t...
Aug 29, 2019 by Pradeep Bisht
Wrong product delivered (Tranding sarees) Closed
I ordered * kuties they send cheap quality sarees i want my money back ...
Aug 28, 2019 by Dinesh tiwari
Wrong package delivered (Mumbai Factory Stock Sale) Closed
I ordered yellow sport shoes from the site and instead received white sneakers and inspire of their mistake I had to bear the returning charges which also couldn't be returned because they provided the wrong address. now they are not even reply...
Aug 28, 2019 by Arya Sahai
Not taking back my product (Amazon) Closed
Amazon is not taking the product back. I am returning it within ** days. when i spoke with customer care they didnt help me out. when i got angry and asked him if they are making a fool out of me he said yes and also used abusive slag language....
Aug 28, 2019 by Varada Karandikar
Product not delivered as well as didn't get the refund (Smartfashiongirl.com) Closed
I have ordered my product on *th August and paid an amount of RS.***. I got the message that the product will be delivered on **nd August. But till now I didn't get any update about it. I tried reaching through phone number, but it is always sw...
Aug 28, 2019 by Shilpa
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's