E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Showroom employee frauding (RNS MOTORS MARUTI SUZUKI ARENA HUBBALLI) Open
RNS MOTORS HUBBALLI with their employees misguiding the costumers who are coming to buy new car from their showroom by telling costumers to pay the amount to their personal account so that they can get offers. In last ** days one of their emplo...
Apr 22, 2021 by Johnson Jana
Cheated by Classy shopperz (Classy Shopperz) Open
On **th April, i purchased a product from that seller and he assured that it would reach me within few hours. Time went on. His response was changed and he was rude to my messages. He has later provided me an invalid Voucher and it is not claim...
Apr 22, 2021 by Mithun
Fake product received and package not delivered (Beautify yourself) Open
I've placed an order on *th March for ₹**** from Beautify Yourself. On **th March, I received a parcel with just * items out of ** items I had ordered. They were of very low quality and not matched with the picture on the website. I mailed an...
Apr 22, 2021 by G Meera
Refund not initiated (Flipkart) Open
I have booked a flight from Hyderabad to Ranchi for **st March. Later I rescheduled the flight from goindigo.in directly to **th March. Airlines mailed me that I will receive the refund of Rs. ****, but I didn't received so I raised a complaint...
Apr 21, 2021 by Sourabh Akash
Order Return Pickup By delivery Partner But Meesho App Showing Return Request Was Cancelled and not (Meesho) Open
On date **th april ****, my order No. is *********. i applied order return request. delivery partner pickup Order From My home but Meesho App showing Panel Return was Cancelled. when I track awb No. **************, ************** on Delhivery...
Apr 21, 2021 by Manish Bhajanlal Kukreja
Non delivery of AC which was appeared in google search along with amazon and flipkart (Modwayfurniture in) Open
When I was searching for the * ton AC , it was uploaded in google search engine along with the flipkart, amazon and tatacliq and at compititive price with amazon. I have ordered for the * Ton AC on *nd April ****, through UPI transfer, by going...
Apr 21, 2021 by Sreenivasa reddy
Brand cashback not received (Sangeetha mobiles) Open
Jan *th **** I purchased vivo y**a Mobile from Btm *nd stage store. On January there was an offer on hdfc credit card rs**** cashback within **days which is printed on charge slip/sales receipt which I attached in this mail now ** days complete...
Apr 20, 2021 by Suman v
They sent be a wrong product (Womenbuzz Shop) Open
i odered little pink flower suit set of ***rs. from womenbuzz.shop AKA yamaya fashion on **th april ****. my order came in **th april. due to coronavirus precautions i didnt open the package immediately and sanitized it and left it for some tim...
Apr 20, 2021 by shibu pawar
Non ISI licensed Packaged Drinking Water (Many Companies) Open
Packaged Drinking water units have been established in hundreds in each of districts of Andhra Pradesh. Many units are manufacturing , Distributing, Selling PACKAGED DRINKING WATER WITHOUT BIS (Bureau of Indian Standards) licenses. As Package...
Apr 20, 2021 by Krishna Veer
Refund Not Initiated (Ajio) Open
I ordered * items from Ajio on **st March and they themselves cancelled my order and haven't generated my refund till now. They customer care executives make fake promises that we have taken your complaint and we will issue your refund. It's be...
Apr 20, 2021 by Geetika Nagpal
DELL NOT RETURNING MY LAPTOP (Dell) Open
I Purchased Dell Inspiron **** on February *th. From the day one it had complaints like blue screen error, fingerprint scanner, bios, update of dell support assistant, bluethooth etc. After repeated and failed remote sessions and running differ...
Apr 19, 2021 by S A RAHMAN
Different product delivered (Flipkart) Open
Myself Rahul Kumar regular customer of flipkart since **** and purchasing all small and big things regularly from Flipkart.Recently I had ordered * items from Flipkart whose order I'd is and whose transaction ID is********** through icici cred...
Apr 19, 2021 by RAHUL KUMAR
Package delivered with a fake copy of product on website (Dress Seller Instagram ) Open
I ordered this dress on Instagram after looking at the wonderful picture they posted. The package I received has the same colour copy of the dress but nothing in design or fabric matches. I ordered a small size and received an XL size with stit...
Apr 18, 2021 by Sufia Javed
Ajio Amount got deducted but order did not get placed (Ajio) Open
it is very sorry to say that AJIO deducted my money of Rs *****/-for my orders but no orders placed for the same ,upon reaching to their customer call service no service is being received. Kindly update me wether i m going to receive my produc...
Apr 18, 2021 by sourav jain
Misleading Advertisement Defective Product (Agasvi Designs Pvt Ltd) Open
The table they delivered is built differently from the image advertised. It's wobbly/shaky. Once I complained they tried to fix it, but could not as it is an inherent design defect. When I asked for refund they started acting arrogant and aggre...
Apr 18, 2021 by Anand
Cashback not being provided and also denying return (Croma A Tata Product ) Open
I purchased a laptop from croma online website and applied the offer for American Express credit cards. As per this offer I was supposed to receive a cashback of upto **** rupees. After following up with the company multiple times they denied m...
Apr 17, 2021 by Darshan Bhoir
Delievered Fault Product (Tata Cliq luxury) Open
Hi team, I purchased canon sx***hs from tata cliq app. When I opened the box and did a initial test and checks, I found that camera's lcd is not good so I registered a return request on the same day. Now they are asking me to go to canon servi...
Apr 17, 2021 by Gautam Johar
Fraud meesho (Meesho) Open
Fed up ..earlier loss my **** this time my margin of rs ***.delivery boy marked cancelled and then delivered to me.it is their fault.ehy I am suffering.i gave share all the details.his number also. Everytime I face the same inconvenience.no re...
Apr 17, 2021 by Aradhana Saluja
Service not provided and now not refunding money (Cleansify) Open
I have taken package of Rs,.*** to clean my car every day but they did not provide service, They are saying the closed service in Hinjewadi, So I ask him to refund and they denied. cleansify.in ...
Apr 17, 2021 by Nitin Sharma
Jeeves Complete Mobile Protection Return without repair not giving any claim (Jeeves Complete Mobile Protection) Open
I purchased an iPhone on ** May **** with Jeeves Complete Mobile Protection * Year. My Policy Number: JPPOFFK*******. This march my phone slipped by my hand and back screen got damaged. I asked the Jeeves customer care for a claim. He said ...
Apr 17, 2021 by Kirpal
No customer care support (Ebazee.net) Closed
I have placed an order on ebazee.net with the worth of **** INR and would like to cancel my order as there is no proper info from ebaaze on my product when it will deliver. Hence immediately I realised that something is fishy. I tried to reach...
Sep 03, 2019 by Mallikarjuna
Wrong shipment received (Brandfete.com) Closed
I have ordered a USB adapter grinder from brand fete but I received a plastic juicer which is for Rs ***. The package didn't mention the amount of the product. I was not at home at that time my brother ask the delivery boy to show her price. He...
Sep 03, 2019 by Jasneet
Wrong saree delivered (Sareecraft) Closed
I have ordered a silk saree but I got delivered a very worst material saree. Please do the needful....
Sep 03, 2019 by Salma Tabassum
They are selling duplicate products (Flipspeakers.com) Closed
Company advertise with the page of jbl flip * speakers and deliver the fake local assembled speaker which doesn’t work. Don’t know how to return the product. The number given on the website doesn’t work. It's a complete fraud company....
Sep 03, 2019 by Sandeep
Fake product delivered (Newwireless.in) Closed
Order number #***** I have ordered Combo Samsung Level U Bluetooth Headset With Sony Truly Wireless Sports Earbuds × * Rs. **** from newwireless.in and I received the fake package * days before which had the cheap product of paint. I've writte...
Sep 03, 2019 by Pratap parida
I have received an entirely different product when compared to what I had ordered online (Craze And Demand) Closed
The product I had received was blue in colour instead of green and the material was substandard. I wanted to return the product but I can't contact them and they haven't responded to my mail....
Sep 03, 2019 by Karthika Cherukat
Order not placed (Rust Orange) Closed
Prepaid order was made but no order confirmation was received through email or SMS and their website shows no order history. Please make them refund my order. ...
Sep 03, 2019 by Meghma mukherjee
Wrong size delivered and no further actions (Bata India Ltd) Closed
I received the wrong size and been trying to reach the company since then but no response at all. Please do the needful....
Sep 03, 2019 by Neha
Fake product received (Ebazee) Closed
I ordered mi band * buy * get * free on Ebazee but they send me fake product. I want to return my fake product. Please help....
Sep 02, 2019 by Praveen Rawat
Item not as per order (www.goyantra.in) Closed
I ordered a smartwatch (x Watch series) online which was ordered on **/**/****. I received a local smartwatch on **/**/****. This was ordered online from a site www.goyantra.in...
Sep 02, 2019 by Rishabh. Deepak. Nayyar
Wrong cheap saree material (Sari bhandar) Closed
I had ordered a Linen Saree from Sari Bhandar and it turned out to be Rs. ** synthetic sari which my maid is also refusing to wear. I tried to mail/call but no response. All are fraudsters. The site never works tried **-** times. ...
Sep 02, 2019 by INDU GUPTA
Won't return my package (Amazon.in) Closed
I ordered trekking shoes from Amazon.in and the size did not fit me. The shoes I received was in a bubble wrap without a box. Now I wanted to return the package but the pickup boy won't take it back saying that the box is missing. I spoke to th...
Sep 02, 2019 by Keshvendra Singh
Refund of security deposit (Shoptelezon ) Closed
I have deposited ***** on August *, ****, as security deposit and they sent the stock and did not give the order and I asked for a refund on August **th ****. They said ** days and waiting still and they are not picking my call now. Mr Ram Rath...
Sep 02, 2019 by Srinivasa G
Paid but they haven't sent the product and they are not responding (Store seven 11) Closed
I bought the product from the Instagram shopping store. I paid already but I didn't get the product till and they are not responding at all....
Sep 02, 2019 by Srihari Dagumati
Shoopkaart.com is fraud (Shoopkaart.com) Closed
I ordered Vivo z* pro from shoopkaart.com. They did not deliver it and said that your money will be refunded soon. But I didn't receive my money yet....
Sep 01, 2019 by Gaurav Yadav
Money not refunded order not delivered (Shoopkaart.com) Closed
I ordered a phone from shoopkaart.com, Real me X and paid around **,*** Rs. to the seller website online through Google Pay. The account of the seller was linked to name; Rahul Kumar Mishra. The order transaction was done on **st July. I didn't...
Sep 01, 2019 by Priyanka
Return not done (Great Indian Saree) Closed
I want to replace my order because it is not same as you show on their website. So immediately return it. Please help....
Sep 01, 2019 by Rubee singh
Cashback not credited (Amazon.in) Closed
I ordered a cellphone ( OPPO K* ) on ** July ****. There was an introductory scheme in which I will get a cashback of Rs **** as Amazon pay balance. Although the item was delivered next day till now I have not received my cashback. I contact th...
Sep 01, 2019 by Divya
Delivered wrong model laptop (Paytm Mall) Closed
I ordered Asus laptop x*** model with Ryzen * which is higher variant but they delivered me lower processor Ryzen *. I initiated return that day only initially they accepted the return but cancelled my return on *th day after delivering the pro...
Sep 01, 2019 by Nabeel Mehar
Refund not received (Brandfactory Online) Closed
I have requested for return but neither received return nor refund. Please do the needful....
Aug 31, 2019 by Deepak kumar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's