E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Send me local product (Ajio) Open
Sir/madam I purchase a pair of jeans from ajio my order number is FL**********. The issue is i ordered cr* jeans cost ****.** but what i received is some local jeans with cr* tag . When i returned my product they told me that it is not ajio pro...
Apr 27, 2021 by SIDDHARTH BANSAL
Security deposit not received (Colive) Open
Hi i had vacated the property in feb and its been * months the deposit hasnt been given back, they put it first in a scam called double your deposit and then dont give it back ...
Apr 27, 2021 by Neelima Bharath
It is showing payment pending (Beautifyourself Co) Open
I have placed my order, the transaction was successful from my end, the amount was also deducted from my account but on their website it was showing payment pending. I have mailed them messaged them on Instagram but there isn't any response fro...
Apr 26, 2021 by Vanshita
Refund not received (Amazon) Open
I got my package which was noise shots X* Bass truly wireless earphones on **st of July **** as soon as I opened the package the charging case of the earphones was missing I registered return for that package on *nd of August a delivery boy cam...
Apr 26, 2021 by Mohammed Arshad
Package not delivered (Lenovo (INDIA) Private Limited) Open
March **, **** I have placed order in Lenovo India website. Till today they have no idea about the package status. They are just telling order in placed and packing in progress for * month. They don't have any idea where the product is or what ...
Apr 26, 2021 by Kalaiselvan
Order not delivered and the seller not responding (Youniquestore) Open
I have ordered a kurthi and pants on *th March **** from Youniquestore's instagram page. I paid the money through Gpay and they said the order was dispatched on the *th of March ****. Until date, it hasn't reached me, they aren't sharing the tr...
Apr 26, 2021 by Chinnu Merin Mathew
Order Not Delivered (Flipkart) Open
I had placed an order for a iFFALCON Television on the **st of April **** through Flipkart and made the payment in full by Credit Card. The Delivery was promised on the **nd of April ****. However the material was not delivered. While I had cal...
Apr 25, 2021 by KRISHNA KUMAR N
Refund not received (mednear.com) Open
I ordered my product on *th April **** Monday. since no shipment was done even after * days of placing order, I cancelled the order on *th April **** Friday. Order value Rs.*,***.**. Today is **th April. Still I did not receive the refund for t...
Apr 25, 2021 by HARI KRISHNA ELURI
Subscription not activated (Leetcode) Open
I made a payment through Paypal for a monthly Leetcode premium subscription on **/**/****, but my subscription did not get activated. Even, I write emails to the support <support@leetcode.com> but, I did not get any response from their side...
Apr 25, 2021 by Rohit Chourasia
Package not received (Beautify yorself) Open
I ordered * tops from beautify yourself, I received only * and there is update on the rest * and they are not replying to my msgs and text and no update neither they are refunding my money. I want the top either my money, please help....
Apr 25, 2021 by Vishakha Singh
Haven t received my order (Tkameez) Open
I had ordered * t-shirts from Tkameez but i haven't received my order and that order was prepaid I have sent the mail of Tkameez but not they didn't reply my any mail..i want my money back I don't want any order from Tkameez because this is a f...
Apr 25, 2021 by Ankur Yadav
Package not delivered (Secure and Safe Business Ltd ) Open
I was searching for Console, on IndiaMART and this guy contacted on WhatsApp, pretends to be a seller from Punjab, asking if I want to place order, I said ok and immediately sent him **% of the total amount, then he gives me tracking number of ...
Apr 24, 2021 by RESHAV
My 2 requests are cancelled without intimating me and the service is denied although product is just (Lloyd AC service ) Open
I purchased Lloyd *.* * star inverter AC last year (**th March ****) through a Lloyd outlet. Recently, AC is non-functioning and upon calling the Lloyd customer care, they have raised a service request with local service centre (T** Adharsh Re...
Apr 24, 2021 by Sujith Kumar Jonnala
Product not delivered (Facebook Market Place) Open
I want to purchase a kurti on **th March ****. I transferred *** rs to her. After * days i asked her to share tracking derails. She started to avoid my calls and is not responding to any messages. Eaxh and every day I call her for the same. Sh...
Apr 24, 2021 by Lekshmi J
Not received my refund (Max Mag India ) Open
I got selected for three advertisement shoots by Max Mag India, which is a casting company operating out of Mumbai. They reached out to me through the online talent recruiting platform Talentrack. I had paid them Rs. **** as initial risk deposi...
Apr 24, 2021 by Sanjana B
High rate of interest and stealing personal data of students (Jalan Chemical Industry) Open
I have taken a loan from Mpokket the principle amount was **** but do to some personal issues i was in village now they added huge amount of penalty and made it ***** that means they are charging **.*% of interest per month which is very illig...
Apr 24, 2021 by Sushanth
Goods not received (Pb lfestyle my Shopify) Open
I have ordered * nos. Of elite gaming chairs from the above mentioned agency on **.**.**** and paid the full amount online. The order no.#***** & # *****. However ever the product till date not received or there is no any communication....
Apr 24, 2021 by Anil Mense
Flipkart order is not delivered and canceled order (Flipkart) Open
I ordered washing machine from flipkart and they provided me dltracking details and it supposed to be delivered on **th April,*** but they did not deliver on time so they extends delivery date to **th April and again to **th April and after th...
Apr 24, 2021 by NITIN
Package transferred without product (Redme note 10) Open
Hi, I had ordered a Redme note ** mobile phone from Amazon India online portal on **th April ****. I received the package on **th April **** without product at my dad's office (the address I had mentioned for delivery). I immediately informed t...
Apr 24, 2021 by Yogesh Bhargav
Fablaze never gave refund (Fablaze) Closed
I ordered a Jaipuri Kurti. They delivered some random dress material. Please help me....
Sep 07, 2019 by Kavita
Lost my money (Club Factory Lucky Draw) Closed
I got message and call from club factory person name Mahesh Dinakar Patil with the number ********** and he said you are the winner of the club factory and we are providing two option *. xuv *** *. **,***** which one you want. I said I wan...
Sep 06, 2019 by Sonika K V
I have received completely wrong product (Paanchali.com) Closed
I have ordered a Kurti for *** Rs from Paanchali.com. But I received saree which is very cheap about *** Rs of cost. Order No: PAA*****....
Sep 05, 2019 by Mounika Akavaram
Package delivered but product was wrong (Kikivava (fashion monk)) Closed
I had ordered denim jackets hoodies and shrugs from here had done the online payment of Rs ****. But I got the parcel * days after the placement of the order and after opening that I got a plain t-shirt blue colour means I had lost my **** Rs....
Sep 05, 2019 by Akshay mankar
Shoes not delivered (sshoppingclub.com) Closed
Order no.- ****** Invoice no.- **** Order date- ** July **** Shoes that I have ordered are under process till now. Please do the needful....
Sep 04, 2019 by Shahid idreesi
Dhokhadhadi in sellers & warranty service not provided (Snapdeal) Closed
Maine hpl ki branded company ka TV order kiya tha **** rupay me. Snapdeal ne koi aur unbranded company ka led me hpl likhkr bhej diya h. Ab led TV * month me hi kharab ho chuka hai ab jabki * year ki warranty me hai. Free warranty repair karane...
Sep 04, 2019 by Vijay vishwakarma
Received another material (Zioofy) Closed
I ordered three combo sarees but I have received only two sarees that's also another. Kindly replace the material or refund the money....
Sep 04, 2019 by Gokul
Ordered my product but did not received (Brand Fete) Closed
Ordered my product on **nd of August **** from Instagram and cannot contact the company of portable USB juicer of metal. Please help. ...
Sep 04, 2019 by Dhruv Bhawnani
Package not picked up for exchange (Paytm Mall) Closed
I ordered Oppo F** pro on Paytm mall since it had an amazing exchange offer. They give **** exchange bonus along with the exchange product price (say my old phone Redmi Note * exchange value was **** and along with the exchange bonus its value ...
Sep 04, 2019 by Prithiv Raj
Damaged & wrong products received (Snapdeal India) Closed
I purchased * products from Snapdeal but when I received one was damaged (not working at all) while the other one was a wrong product. I registered a refund request at Snapdeal within the proper time frame of refund dates. It has now been more ...
Sep 04, 2019 by Gaurav Saini
Package is not good (Saari bhandar) Closed
Saree is not good. Please collect your package and return my money Rs. ****/. Please help....
Sep 04, 2019 by Neha massey
Item not delivered (Flipkart Internet Private Limited) Closed
The item was ordered on **/**/**** and the item got delivered on **/**/****. The item is defective. It has dents and scratches. So replacement request is placed immediately on **/**/**** itself. The item got picked up on the very next day i.e. ...
Sep 04, 2019 by Venigandla Manoj Kumar
Money not refunded (Paanchali) Closed
Didn't get any refund till now. I ordered for lehenga but got *rd class saree. They are not refunding me back....
Sep 04, 2019 by Babita Bisht
Refund not received (Flipkart) Closed
I have placed an order for MI *S on **th august and cancelled it within ** minutes. While ordering I have used HDFC credit card EMI option when I cancelled the order in Flipkart app was showing” you will get a refund by **th August” today a...
Sep 04, 2019 by Vishal D
No order confirmation from Rust orange (Rust Orange) Closed
I ordered a Kurti of amount *** from this rust orange site and did an online payment. The payment got successful and even I got a mail. But after that, I did not receive any information regarding my order confirmation or anything. I also emaile...
Sep 04, 2019 by Sucharita De
Duplicate item received (Mi Band) Closed
I have booked MI Band * smartwatch but they sent M* Band. I want to return this product and refund of my amount....
Sep 04, 2019 by Jayamallesh G R
Received wrong product (Brand Fete) Closed
I have ordered for electric juice blender but received one orange juicer. Tried to contact the brand fete to return but couldn't reach them the website is not working. I send a message from Instagram but no reply received. Want to return the pr...
Sep 04, 2019 by Suganya suresh
Wrong item delivered (Shoppinghouse ) Closed
I have book a saree but have delivered the wrong item booked another one has delivered another one. I have received wrong item and physical damage. I want to return this item. Do response as soon as possible otherwise, I book a complaint agains...
Sep 04, 2019 by Awadh Kumar Dwivedi
Received a cheap saree (Great Indian Sarees) Closed
I have ordered a saree from great Indian sarees and I received it. I've never received such a cheap and bad product. The product which I saw in the picture is the opposite of what I received the very bad and disgusting product. I have also mail...
Sep 04, 2019 by Madhu
I paid for two face wash and they delivered only one (Mamaearth) Closed
I bought two Mamaearth facewash and they delivered me only one. They took money for two. Please help me....
Sep 04, 2019 by Priyanshu
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's