How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
I have ordered protoner gym combo from flipkart on *june and I have not yet received my package, package delivery date given to me was ** June, which is long gone by, now they are asking me to cancel the order from my end after waiting so long ...
Jul 03, 2020 by Naina
Package not delivered as it's been **days I ordered their is no information regarding this in tracking order.i have mailed several times and still their is no response from your side.kindly give me the status as soon as possible....
Jul 03, 2020 by Prathyusha gilla
*.Ordered Classic Choco Chip Cake Half KG ₹ *** X *, * Dairy Milk Chocolates **gms each with gift wraping ₹ *** X * and Box Of *** Gms Ferrero Rocher with gift wraping ₹ *** X * on **-June-****. On receiving the items- Dairy Milk Chocolat...
Jul 03, 2020 by Anchal Srivastava
I ordered apple airpods when I received package i got different item that is copy of airpods ,its cost is 1500 ...
Jul 03, 2020 by Sachin upadhyay
I order Mobile and Wooded T shirt on ** June **** at Kartvally.com. They asked me to pay payment thru Goggle Pay or Phone PE. Since It is my new order they gave discount of * % and asked me to pay ***** and sent QR Code . I scanned QR code and ...
Jul 03, 2020 by SRISHYLA K
Hi Harmeet, thanks for your purchase of Rs. ***.** from liveownstyle! We'll notify you when it ships. Order ref *****...
Jul 03, 2020 by Harmeet Walia
I have given advance for * outfits for My wedding. Due to lock down, I couldn't get delivery on time. I have called many times but the phone was switched off. I have sent message in Instagram but they didn't respond. I personally visited store ...
Jul 02, 2020 by Dhrumi Thakkar
I bought woohoo elite gift cards from snapdeal, they gave me used gift cards....
Jul 02, 2020 by Rajesh kewalramani
Hi, I had placed an Order #********* dated ** Feb **'** for a designer bag and after repititive follow up I received shipment on *Jult **'**. On receiving I had found that product is defective product and same evening I had tried reaching them ...
Jul 02, 2020 by Nancy Bathla
Return for ajio has not been picked up. i have ordered * grey jogger and a blue tshirt and it wasn't picked up till now..i filled a complaint earlier and no action was taken against it....
Jul 02, 2020 by Krish Arya
I had ordered a Cannon ink catridge worth Rs *** from Lt online store and paid via UPI on *th june, ****. But till now the product has not been delivered to me and it is only showing the status of PROCESSING. No customer service is picking up t...
Jul 02, 2020 by Srijit Ghosh
I ordered the item on **.**.****. and paid. Order confirmed but after that the item has not been shipped yet. I am unable to contact the company in any mode. This is fraud company. Ship the item or I want my money back....
Jul 02, 2020 by Ranjit Roy
I have been using nostra pro about * months..now sudden they blocked my account..i asked for the reason they told me that I have made collusion..i asked them for the proof for past ** days they are just making me fool..i was told a person name...
Jul 02, 2020 by Sheik mahboob
I'm booked Sony head phones but they delivered unknown local head set, and also I can't able to return it . Not even log in into that website....
Jul 02, 2020 by Bharathkumar
I ordered a product mentioned on their site as jbl speaker + air podes but got a cheap *** rs chinese speaker instead....
Jul 02, 2020 by Dikshant Bansal
I ordered **** combo pack UBL HEADPHONE .BUT RIGHT now I delivery only * headphone.so This is fack and imdiate stop this web site. ...
Jul 02, 2020 by Tanmoy kar
Your company had delivered wrong product and cheated. I want refund. Refund the amount or replace my product or I will file a case on your company....
Jul 02, 2020 by Sapna Chouhan
The Vu TV that I purchased on TataCliq.com, was delivered with a broken front panel. I filed return request on their website on **th June ****. The order number is *********. I have sent all the information requested like jobid to a whatsapp nu...
Jul 02, 2020 by Nataraj Srikantaiah
I had bought a bag Deep Quad Fatty Tote Bag worth **** on the **th March, the bag with a model in the picture was deceiving, the size way smaller than it showed, I requested for the return and refund as soon as it was delivered. Daily Objects p...
Jul 02, 2020 by Sreenija M
I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...
Mar 09, 2019 by Adan Hossain
On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...
Feb 27, 2019 by RAJESH LAXMAN SHETTY
Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...
Dec 05, 2018 by Anup Saini
One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...
Jul 01, 2018 by Ranjeeta Dwivedi
How to file a complaint against Company?