E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered refund also not done (Indiacakes.com) Open
I ordered cake for my son birthday on ** th may **** till now cake not delivered and also refund not done by them I tried lot there is no response from them they cheated me and looted my money I am so depressed due to this issue.....At present ...
Jun 09, 2021 by Sandra
Udaan rejected return request (Udaan - Hiveloop Technology Private Limited) Open
I have ordered a Lenovo Refurbished laptop from udan in Dec-**. There is no manufacturing warranty. The seller provided * year warranty. Now that the laptop is not functioning properly not getting charged. I created a return request and they re...
Jun 09, 2021 by Ravi Shankar Achanta
Package not deliver (autodivine con) Open
Hello, I have ordered bumper guard for my car creta for which i had made the payment ****/- company owner had promised me to deliver product by *th june however till date i have not received any call from them, i tried calling them many times...
Jun 09, 2021 by Sandip Patil
Cancelled without my permission (Nykaa.com) Open
I ordered a product in offer. Due to courier issue it is returned and now they are not providing me with my products. It's not my problem..! If courier issue they must resend it.. they said order fresh but without offer...! And each assistant r...
Jun 09, 2021 by Hussiana Fathima
Fraud Website Selling Sarees (Ibisfab) Open
ibisfab is a saree company operating out of surat and is duping customers . The sarees sent by them are bad quality and when asked for a refund , the money is never refunded back. There is also no help line numbers. Numerous customers are duped...
Jun 09, 2021 by VINAY VASUDEV
Refund not received even after almost a month (Croma A Tata Product ) Open
I have had a horrible experience shopping on Croma. Never before have I seen such crippled backend system and with an even worse customer care team. I placed the cancellation request for a Samsung Galaxy S** FE on ** of May, just a few hours...
Jun 09, 2021 by Vaibhav Sharma
Package not picked till EDD and Refund not initiated (RELIANCE DIGITAL ) Open
Shubham swaraj Email- swarajshubham***@gmail.com Order ID- RDF******** I Ordered one iphone** ***gb variant from the website on *rd June, EDD is of *th June. My package was not even picked up from the shipper FCPL DIGITAL till *th June. I ...
Jun 09, 2021 by Shubham Swaraj
Defected product (Haier india limited) Open
I bought Air conditionar of Haier india limited on date **.**.****. but it has gas leakage problem from first day. Every season i refill gas *-* times. I told to company to replace my product within * year but they give me faith and repair it a...
Jun 08, 2021 by Manjot singh
Refund not issued (Nnoww com) Open
I ordered a set of underwear from nnoww.com. They sent me an item, that wasn't advertised or which I supposedly ordered. They are refusing to accept my return since it doesn't fall in the return category. But they didn't deliver the right item,...
Jun 08, 2021 by Samuel Hector
Package not delivered and refund not processed (Nilkamal Furnitures) Open
I ordered Nilkamal Freedom with * Drawer(Pepsi Blue/Bright Red/Yellow) furniture (order# *****) on *th May **** but that was not delivered due to some local restrictions. Since it was not delivered, I was expecting a refund for that, irrespect...
Jun 07, 2021 by Nupur Neogy
Meesho account flagged (Meesho App) Open
Meeshoo has played my accounts without any proper notice and canceled my orders when I called their customer services they don't have any answer that why the account has blocked and only one answer technical issues we are not able to answer ...
Jun 07, 2021 by Srinivas k
Package Not Delivered (Wear.style) Open
I Ordered items after talking to them over the phone and they told me it would be delivered in * weeks but generally the package arrives by * weeks. Then they told me that the package was on a ship as they order full containers. When I reques...
Jun 05, 2021 by Devanshu Jasani
Cheating case by Dell not responding not refunding not replacing laptop (Dell India Private Limited) Open
I purchased a Dell Vostro **** laptop in Feb **** by making payment at the Dell Stores, Sadashivanagar, Bangalore, Karnataka, India. Since day one of the purchase I have been facing heating issues and automatic restart of the system. I also fa...
Jun 05, 2021 by Shraddha G S
Justdial subuscription (Justdial Ltd) Open
Sir, justdial account kolkata had sales forcefully plan to my newly firm The vastraa. Store just dial kolkata in jan **** end. . But due to pandamic our office were closed on lock down period. We are unable to work from home too bcse we ha...
Jun 04, 2021 by Nisha pandey ( Mahi)
Package not delivered and no response (Touch Lcd House ) Open
I have ordered * display combos for Samsung A**s and for Samsung A*+, my order ID - ****** dated **.**.****....till date there is no update on my order status and no response when I called them, messaged them thru whatsapp and sent mails....
Jun 03, 2021 by Rajendran D
Package not received (Uptownie) Open
I I have ordered a dress from uptownie.com on *th May, **** but till today they do not have any updates on the order status. ...
Jun 03, 2021 by Jalpa Chauhan
LinkedIn terminated my profile without intimation (LinkedIn) Open
I was an active user of LinkedIn. They terminated my account because of reasons best known to them. When I asked them the reason they said they can't reveal it. ...
Jun 03, 2021 by Siddharth dey
Damaged product delivered (Blue Star by Flipkart) Open
I ordered an AC from Flipkart on **th May, **** and got it by **th May. It was damaged and I requested for replacement. Till now they are not responding for pickup. It was under ** day replacement policy also but still they are not replacing it...
Jun 03, 2021 by Palash Jain
Defamation and falseful misrepresentation (Swiggy Bundl Technologies Pvt Ltd ) Open
Swiggy has been showing my restaurant as closed for more than a month now. Multiple attempts to reach their team and sort this out has not yielded any results. Am tired of talking or chatting with a new perosn every time. This has affected my...
Jun 03, 2021 by Rayaprolu Subrahmanyam Saraswati Sarma
Kitten with mites (http onlykittens in ) Open
We ordered a Persian kitten from onlykittens.in and got him delivered from Pune on May **, ****. The kitten came soiled and dirty. Onlykittens charged us INR ***** for the cat and INR ***** for the accessories. First day itself the kittens e...
Jun 02, 2021 by Swati Khanna
Fake website on facebook ads (Womenscothstudio) Closed
Oct**th I ordered dress on womensclothstudio.com.this website shown in Facebook. After ordered website confirmed my order then sent message and email.but still nov**th I am not get the material. For contacting mail no reply. There given no is s...
Nov 13, 2019 by Abiramiveeran
Package not deliverd (Shopype com) Closed
I was order red mi note * mobile on shopy pe.com in ** Oct **** my delivery date is * sep **** but I didn't get my delivery and company website are not working i think company is froud please refund my from company .my order id is ***...
Nov 13, 2019 by Pravin balkrushna alam
Product not matching the online product (SareeGo.com) Closed
The saree which I have order is not the saree which is showi in the online sareego site.I have raised the complaint but they refused for refund and return of the product...
Nov 13, 2019 by Durga Bhavani
For refund of amount against the order cancelled (SAASNA.COM) Closed
Sir, I satyanarain Jangir placed an online ordered for a phone on saasna .com on **.**.**. Order Ref. No. PKUOFOMDW DT.**.**.****. The order was cancelled by the company at their end due to non shipment of the item at this station.Now I want t...
Nov 13, 2019 by Satyanarain Jangir
Packcage not arrived (Amazon .in) Closed
I had ordered "Everycom Mini Tripod with Mount Compatible with All Mobile Phones and Digital Camera - Silver" on ** OCT **** and make payment for the same and they had givven me an estimated delivery date as * NOV ****. it didn't arrived as exp...
Nov 13, 2019 by Gokul PP
Package not received (Glamego.com) Closed
I have subscribed for * months glamego box.i recieved box for september nd october month but not recieved any box for november.Now they are not replying to calls even not to mails...
Nov 13, 2019 by Surabhi pritam ahire
Cashback not received (Talkcharge) Closed
I did a recharge of RS *** with promocode TC*** but didn't got any cashback. It has been more than * days but my account balance is * . It was my first transaction..... Id is TC*******************...
Nov 13, 2019 by Naveen Kumar
Incomplete product received (Zareen Nx Surat) Closed
Incomplete product received...
Nov 13, 2019 by Aruna sharma
Incorrect Product delivered twice (Amazon) Closed
I had ordered Saregama Caravan Marathi on the Amazon portal on October **, ****. Amazon delivered Hindi Caravan. I requested an inquiry. One week is passed in that, but there is no result informed to me. I placed a request for replacement on No...
Nov 13, 2019 by Heramb Phadake
Product not received (Q sporty) Closed
My name is Abhishek .I orderd a men feshion shoes on dated **.**.**** but i did not get any notifiction or not tracking details ... my order no is *******.. please solve this complaint...
Nov 13, 2019 by Abhishek
Amount is debited from my account (Google Pay) Closed
Hi team, I have sent **** on October ** through Google pay but the amount was not sent to the receiver, so I have waited for * working days, later I have raised dispute and contacted the Google pay team but still amount is not received....
Nov 13, 2019 by Vinodini
Package not processed on prepaid booking (Qsporty Com) Closed
I placed my order on ** Oct **** and it was prepaid booking there was no option for cash on delivery, ** days over there is no update about my package qsporty is a fake website they are not Reverting on email there is no confirmation till date ...
Nov 12, 2019 by Naveen Mishra
Item not received neither got the refund (Shopype com) Closed
I have an order vide ID ****.payment done via upi on ** oct ****.they confirmed the payment.but till today they are not given any despatch details.after so many phone calls they told that money will be refunded but today the site is down and th...
Nov 12, 2019 by UNNIKRISHNAN B
Package not delivered (Fashion Panda) Closed
Sir I have call on this number ****** ***** I say that fashion panda they told me yes what's your problem and I tell my order has not been delivered so I tell him my order no and they told your order has been cancelled then they told you will g...
Nov 12, 2019 by Vijay Reddy
Wrong product delivered (Myntra) Closed
Myntra sent me wrong product (another safari trolley bag) in the box and when i registered complaint against it they refused to take it back and refused to give my money back.Their customer support is worst.even they did not even send anyone t...
Nov 12, 2019 by Pragati rai
Package not delivered (Shopype.com) Closed
I ordered Redmi note * pro on *th Nov **** from shopYpe.com payment through Phone Pe app..my money was cut and till now I didn't receive my package..i can't track my order and helpline number n website is not working...please can u help me to g...
Nov 12, 2019 by Tebawihi Khawlhring
Wrong product delivered (Mettimo Online Shopping ) Closed
I ordered a pista ruffle saree from mettimo on *th november. I received it today and the saree sent by them is not much more than something a roadside vendor sells.. moreover they are not picking up the call and the phone is now switched off.. ...
Nov 12, 2019 by Shaina thakur
OLX Fraud by Army Man (OLX.in) Closed
This person who claims to be in the army calls you saying that he wants to buy your product. He then asks for your bank details and OTP. He is very convincing. He is from Andheri and his name is Shyam Kumar. He has siphoned off my Paytm balance...
Nov 12, 2019 by Aryamaan Pawar
Charged twice for order (Zomato) Closed
I tried ordering food from Yes Yes Hotel via Zomato app and made the payment using simple pay. Payment went through and order was never processed. On my simple pay, account that zomato charged Rs. ***. I tried again to order food from the same...
Nov 12, 2019 by M Sangma
Glam ego receive the money but cancelled Order (Glamego.com) Closed
They just cancelled the order not picking phone not refunding Invoice number GLROARVGX...
Nov 12, 2019 by Ruby
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's