E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
I ve got an dead product that is samsung galaxy tab lite on arrival (Samsung) Open
I have placed an order for samsung galaxy tab S* lite through samsung site on * jun **** and got it delivered on * June **** and after unboxing I found that samsung tablet is not getting on so it's dead on arrival and then I called samsung cust...
Jun 16, 2021 by Sachin Kumar Singh
Amount not refund (Tata Group Of Companies ) Open
I am a natraj .One day unknown person send me link and install this is TATA group everyday earn profit. If you lose the company bare ur amount. Then I install and download app in * days *** and ***rs recharge and withdrawal. But next day kamla...
Jun 16, 2021 by Anabathula Nataraju
Nestaway did not pay myAdvance (nestaway) Open
Nestaway__Deposit Refund__***** It has been more than an year since my refund of deposit by nestaway. Because of the COVID, They closed their call centers since June **** and I could not reach them via phone. I've sent numerous emails till now...
Jun 16, 2021 by Naga Satya Srinivas Kommamuri
Refund has never intiated received (Cakesportal Com) Open
I have placed an order from their web site, which they told earlier that they will deliver, but they never delivered the cake and also just sent me a mail that they will process my refund within * days.(>* month back) I have dropped multiple m...
Jun 16, 2021 by
Replacement or refund not provided for defective product (Hewlett Packard India) Open
I bought the said laptop on **th May **** which I received on *st June. But on booting the laptop I found that it was having slowness issue. Full boot up of the laptop too sometime and was not at all smooth. Simple programs like Word, Powerpoin...
Jun 15, 2021 by Debapriya Kanjilal
Online Fraud (Coversdeal.com) Open
I ordered a face mask on **th June ****. I got a confirmation mail immediately. Recently, I tried to track my order but the website says wrong order Id. when I tried to login with the registered mail, it said wrong mail id. I mailed their custo...
Jun 15, 2021 by Shivam Tyagi
Faulty engine issue not resolved (Ktm India) Open
I Bought a Duke *** with a lot of love and passion, but I discovered that my bike had some engine manufacturing problems which were found within * years of usage and ***** Km approximately. I informed that my engine was producing a strange e...
Jun 14, 2021 by Hari Haran
Money not Refunded (Supr Daily) Open
I added Rs*** in my wallet on **th March, **** through PhonePe app (screenshot attached) but till now it has not reflected in the wallet. I have reminded the chat service multiple times but no one responded. They have not paid attention to what...
Jun 14, 2021 by Manas Milind Pratap Singh
Return and refund (The Roy Online) Open
My order number- **** I want to return my order and want a refund of ***. Reason - fitting problem length of shirt is too long They have only * mail to contact them to return which doesn't really exist ...
Jun 14, 2021 by Manjeet dahiya
Refund or Connection not done (GTPL) Open
Respected Sir/Madam, I've a account in gtpl braodband service with mobile number ********** located in Rajkot Gujarat and i've paid amount for one year service.i was living as a rent on house but due to some issue i've shifted mt house to raiy...
Jun 14, 2021 by Pritesh Harsukhbhai Dudhatra
Shiba Airdrop not received (Wazirx) Open
Due to a listing price of Shiba coin on wazirx i suffered a INR ***** loss Wazirx decided to refund the losses to customers in the form of Wrx coin in Shiba Airdrop program but I haven’t received any coin till date and no one from wazirx tea...
Jun 14, 2021 by Susheel Shukla
Package not delivered and refund not done (Www.vplak.com) Open
I placed an order on vplak of an item worth ****₹ , ** days ago and it hasn’t been shipped since. When i placed a request for cancellation through their helpline * days ago, i was told its been cancelled and the refund will be done soon, ...
Jun 14, 2021 by Amisha Nakhwa
Package not delivered nor returned (Shiprocket) Open
Shiprocket has picked my package on **th May ****. Till *th June there was no update on my package. When I raised a complaint the tracking status of my package is updated to In Transit RTO. Till today neither the package is delivered to me nor ...
Jun 14, 2021 by Syed Wasif Hasan
Package not delivered (Shoppon ) Open
I have ordered a sparx sandal on shoppon.in on *th june **** Order ID: ORN*********** Order successfully placed and ready to be dispatched estimated delivery date is * to ** june But after ten days not any further information I have sent so...
Jun 14, 2021 by Lucky
Product with manufacturing defect (Flipkart) Open
Dear team, I had purchased a Nokia **" UHD TV from Flipkart, on **th March ****. Order ID: OD******************. The TV had started showing significant connectivity and sound issues within the first few months. The service support technic...
Jun 13, 2021 by Sourav Das
Cheated by bhopal based firm sunshine group (sunshine group) Open
Mai shaadab khan varanasi ka rhne wala hu May **** me hmne bhopal ki company sunshine group jinka registered address-zone */**, Maharana Pratap Nagar, Bhopal, Madhya Pradesh ****** hai Aur contact no. ****** *****,**********,**********,****...
Jun 12, 2021 by Shaadab khan
Package not delivered (Amazon) Open
I had ordered for a lenovo tab ***-*******-******* on June *. It was supposed to be delivered to me on June *. Since I had multiple orders on that day, amazon cheated me. The delivery agent came with * parcels. I had * health mix powder to be d...
Jun 12, 2021 by Akshara
Sending refurbished products on name of replacement (Boat rockerz ) Open
I have already received product replacement but the issue is that it stopped working after * months then I realized that I product and received was refurbished they are sending refurbished products on name of replacement . I try to contact the...
Jun 12, 2021 by SHAIK AFTAB AHMED
Package not delivered (Fashchic 15) Open
I placed an order for ** items on May *th. It has been over a month now and the order is still shown as "processing". They do not respond to emails or calls....
Jun 12, 2021 by Rakshitha S
Flipkart Wallet money Blocked (Flipkart) Open
They Have Rejected My Complaint Multiple Times Saying Due To High Number Of Returns Your Account Has Been Blocked. But All I'm Saying Is I Only Want My Wallet Money Back, I Don't Want To Use That Shitty Platform Anymore Where Customers Are Tre...
Jun 12, 2021 by Divyanshu Soni
Package not delivered (Faishon Panda) Closed
Order will not received yet ...
Nov 16, 2019 by Kartikey Seth
Product not delivered (Midasbuy ) Closed
I purchased uc from midasbuy two times, but in both case it shows there is a technical error or the page don't works. And money gets deducted from account...
Nov 16, 2019 by Tenzin Sange
Cheap product delivered (Woethnic) Closed
I have ordered two sarees each priced Rs ***/- each.it was delivered on ** Th November.Both the sarees are of cheap quapity and a no resemblance with what I ordered from their online site . I tried to contact them on their WhatsApp no: ********...
Nov 15, 2019 by ANU KIRAN S
Order not confirmed (Dunzo) Closed
I had placed a good order through Dunzo. The amount got debited from G pay but the Dunzo app shows as transaction failed. There was no good support from Dunzo too, they just sent automated messages....
Nov 15, 2019 by Cyril Jason
Item not delivered (Shopype Com) Closed
On * th November through on line ordered Redmi note * mobile phone, and payment done through phonepe ,recived confirmation after interaction with Mr Sameer, order no *****, will be delivered *-* days time, but till now item not received when ...
Nov 15, 2019 by Nataraj
Amount not refunded (Amazon) Closed
Maine ** October **** Amazon upi dwara **** rupaye ka ek transaction kiya tha jiska Bank reference ID-************ hay yah paisa mere account se cut Gaya lekin jise pahunchana tha use tak Nahin pahuncha Amazon wale iski responsibility Nahin le...
Nov 15, 2019 by Rajesh malviya
REFUND NOT PROVIDED (Amazon .in) Closed
ITEM ORDER # ***-*******-******* - COMBO PACK OF Advance Bank Management ,Bank Financial Management AND Retail Banking for CAIIB Examination was returned as there was a missing item in the combo, there were only * books. item was reached eve...
Nov 15, 2019 by Shrilakshmi A
Package not delivered (Brand Fete) Closed
I ordered a portable juicer from BrandFete in the month of Aug-****. I didn't receive the product yet. More than the company to be fraud, I want to file a complaint against Instagram and Facebook who made it possible for such fraud companies to...
Nov 15, 2019 by Akhil bharadwaj
Package not Delivered (Shein) Closed
Order # PXK***** was supposed to be delivered, all of a sudden there were two tracking number one from FEDEX and other from USPS - both said delivered, upon checking the tracking, but both companies failed too for prove the deliveries or produc...
Nov 15, 2019 by Aniket Shivhare
Making fool of customer in name of complete mobile protection (Flipkart) Closed
Flipkart making fools customers with it's partner jeeves by it's terms and conditions . If I am getting an insurance for accidental damage in that condition only they will repair and will take appx ** day time hence I have to buy another mobile...
Nov 15, 2019 by Deepak Paliwal
Wrong payment status shown (Coversmate) Closed
On *th Nov I had placed an order on Coversmate.in(Order ID: *******) with Mail ID: vishpanchal**@gmail.com. It has been ** days still the status is unchanged & shows that payment is currently pending whereas I have confirmed with the Payu Money...
Nov 15, 2019 by Vishal
Package not delivered (Coversmate) Closed
An order was placed around **-** days ago, payment was done by my personal card and the money was debited immediately. I have regularly been tracking my order on their website, but it keeps showing currently under process. There's no correspond...
Nov 15, 2019 by Sana Vaidya
Bad products quality and size issues (polyesterprints.in) Closed
I ordered * t-shirt from this site, I received the shirt but product quality is so bad as well as the size is not appropriate for me so I want to return the shirt and i want my money back....
Nov 15, 2019 by Ashish Kumar Jha
Order not received (Fashion Panda) Closed
Sorry sir unfortunetly my phone is formated, bcze my phone software problem coming i restored, which I received order sms that one deleted...
Nov 15, 2019 by Iswar
Package not delivered (Coversmate) Closed
It has been ** days i have booked for * pouches but it hasn't received yet. Though when i try to track it using my id ****** it's currently under process Waiting for my product or for my refund ...
Nov 15, 2019 by Deva krishna
No response from website ( Nh8store.com) Closed
Oppo Realme X Cover,,,ordered this item from nh*store.com but there is no confirmation from this site sbout my order in my phone or mail..... there is no response from them ,when i mail them about this.......i ordered on **th nov ****...but n...
Nov 15, 2019 by Md imtiyaz
Amount not refunded (Flipkart) Closed
I had cancelled my product on ** oct and last date for my refund was ** oct as provided. But i didn't receive my refund till ** oct then i complaint on ** oct . After that i repeatedly contacting them for my refund but they are not providing an...
Nov 15, 2019 by Montu
Fraud by Snifkart (Snifkart) Closed
** November I get a call from snifkart They says their was a contest and u r selected for this. U have to buy only a product from snifkart and get the price. Then I have ordered a product denim jeans cost ****.now they are calling and Ta...
Nov 15, 2019 by Krishna Mahendrakumar Soni
Return not accepted (Myntra) Closed
I had ordered a MANGO trousers from Myntra, however I am unable to return it since I by mistake redeemed the insider points. There is no way to now undo this action and I'm stuck with the product now. I see many others facing this issue, seems ...
Nov 14, 2019 by Pooja Khatri
Fraud by shopype (Shopype) Closed
I have ordered a mobile phone redmi note * on ** th november **** Now the site is not working and i am not getting any update for my order. Is shopype a fraud website? If it`s a fraud then plz help me and get my refund back or get my order back...
Nov 14, 2019 by Awadhesh Sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's