E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
FAULTY LAPTOP (Dell) Open
Dell Laptop Issue - Service Tag Number - DB*LZZ* - frequent repairs - request for immediate replacement The said Dell equipment was purchased in Aug **** - It was a gift for my son for his online studies as he was joining engineering. In the...
Jun 20, 2021 by VAMSI MOHAN
Damage tyre replacement rejected even within warrenty (Goodyear) Open
Newly purchased elite i ** car tyre bubbled on the tyre , it is within warrenty, within two year and also driven just *****km only,,, after the found bubble on the tyre I approach the car showroom ‘star Yundai’ bannimantap road mysore,,, af...
Jun 19, 2021 by Sandeep h c
Package not delivered (Rajdhani Tools) Open
I purchased a room cooler from Rajdhani tools and paid in advance. I was assured through email that the package will delivered within *-* days. But no item is delivered to me till date. Both the helpline numbers are not working. I mailed to c...
Jun 19, 2021 by Reeta Tripathi
Refund not made (Nykaa E-retail Pvt Lmt) Open
On *th November **** I made online UPI transaction using Gpay to Nykaa. The transaction failed but the amount was debited from my account. The amount was supposed to get revered in the account within * to * business days. But the amount is sti...
Jun 19, 2021 by Camelia Sarkar
Different Product Delivered (Paytm Mall) Open
I have ordered a Seagate Ultra Touch *TB Extrernal HDD but when package was delivered, I got a Apple Airpods master copy. When I tried to raise a complaint about replacement, they kept asking for details and in the end, they rejected my replace...
Jun 18, 2021 by Ronak Purohit
DR DEVASHISH BHATTACHARYA VERSUS FUJITSU GENERAL PRIVATE LIMITED ANDA ANOTHER (O genarel ac) Open
I purchased an Air Condition in march **** from glory sons, sanjay place, agra. worth Rs. ***** but on the very first day of the installation it went out of order for which I registered a complaint on the app of company After that twice the gas...
Jun 18, 2021 by DR DEVASHISH BHATTACHARYA
Fake information (Nestaway Technologies Private Limited) Open
Hi, I was giving rent without staying in the flat from march ****to feb **** Later i vacated the room on may and i wanted to settle the dealings with the nestaway and i called customer care.then after so much struggle they finally answered my...
Jun 18, 2021 by Aiswarya S Menon
Leave encashment not done by company (Conneqt busines support limited) Open
Hello all labour officers, Hope you are doing well in this world wide pandemic, my concern behind this email is i joined conneqt business solutions in indore my last organization on **th aug ****, and i worked for ** months. As per company l...
Jun 18, 2021 by Neeraj kushwaha
Package not Delivered (Tjori) Open
I had placed an order on www.tjori.com on the **nd of May, ****. The site does not offer a cash on delivery option, and I paid Rs.**** at the time of ordering. The original delivery date was *th of June. On the tracking page, they have a status...
Jun 17, 2021 by Antara Basu
Boat headphones not returning after collection (Boat) Open
My Boat headphone was not working. It was within warranty. They collected my product. But after ** days of the product being reaching at their office, i am not getting any response from them. Kindly refund my amount or give me a headphone that ...
Jun 17, 2021 by Sabbyanuj Maji
Fraud company (Kajal Agencies Pvt Ltd) Open
They do not deleiver the product i have order the kurti for my wife but they did't deliver the product...
Jun 17, 2021 by Rahul saini
Order not delever (eassymall com) Open
i have order Xs max touch on **th may **** but till now i have not recive that order plz help me to get my refond of **** rupeese...
Jun 17, 2021 by Ranjit chaurasiya
Fossil Hybrid HR watch not replaced repaired even in 3 months (Fossil watch) Open
I Ordered a new Fossil Hybrid HR watch From Amazon app in November ****. The watch was bought at Rs.*****. But after receiving watch and wearing it for around * months, several problems started arising regarding connectivity, display, battery e...
Jun 17, 2021 by Rahul Saini
Defective HP thin and light laptop neither replaced nor refunded (Flipkart) Open
I had ordered for the mentioned laptop (Serial no.*CD***J*PX) on **th May, which I received on *st June. Upon using the laptop I started facing performance issue. I raised a replacement request for the same on *nd June. Flipkart just contacted ...
Jun 17, 2021 by Debapriya Kanjilal
Without consent charged me for their services (OneAssist Consumer Solutions Pvt Ltd) Open
Today morning an sales executive called and started explaining about their plan and product, i have denied and told about my dis interest and close the call, after sometime have received sms that " Dear Customer, thank you for choosing OneAssis...
Jun 16, 2021 by Saurabh Rajniwal
I ve got an dead product that is samsung galaxy tab lite on arrival (Samsung) Open
I have placed an order for samsung galaxy tab S* lite through samsung site on * jun **** and got it delivered on * June **** and after unboxing I found that samsung tablet is not getting on so it's dead on arrival and then I called samsung cust...
Jun 16, 2021 by Sachin Kumar Singh
Amount not refund (Tata Group Of Companies ) Open
I am a natraj .One day unknown person send me link and install this is TATA group everyday earn profit. If you lose the company bare ur amount. Then I install and download app in * days *** and ***rs recharge and withdrawal. But next day kamla...
Jun 16, 2021 by Anabathula Nataraju
Nestaway did not pay myAdvance (nestaway) Open
Nestaway__Deposit Refund__***** It has been more than an year since my refund of deposit by nestaway. Because of the COVID, They closed their call centers since June **** and I could not reach them via phone. I've sent numerous emails till now...
Jun 16, 2021 by Naga Satya Srinivas Kommamuri
Refund has never intiated received (Cakesportal Com) Open
I have placed an order from their web site, which they told earlier that they will deliver, but they never delivered the cake and also just sent me a mail that they will process my refund within * days.(>* month back) I have dropped multiple m...
Jun 16, 2021 by
Replacement or refund not provided for defective product (Hewlett Packard India) Open
I bought the said laptop on **th May **** which I received on *st June. But on booting the laptop I found that it was having slowness issue. Full boot up of the laptop too sometime and was not at all smooth. Simple programs like Word, Powerpoin...
Jun 15, 2021 by Debapriya Kanjilal
Wrong saree received (mettimo.com) Closed
I ordered pista color Net ruffle saree of ₹**** but received cheap piece of cloth....many msg reg. refund has been sent but no reply from their side....kindly arrange to get my money back....other people should not order in this website...
Nov 17, 2019 by Bagya
Payment failed while ticket booking through Flipkart (Flipkart) Closed
I attempted to book a ticket through Flipkart travel on **th Oct through net banking..money was deducted from my account but I didn't receive any ticket..then I called them ..they ask me to wait for * days..after *days again I asked for where i...
Nov 17, 2019 by Garima Singh
Order not received (Hoodies m) Closed
When will be come my order.. I ordered * November and u say his come * to ** days.. And his not come.. Imiditly send my order ...
Nov 17, 2019 by Pranay Vinod Punyapawar
My order not delivered (Beeshopee com) Closed
I ordered Samsung Galaxy M** mobile phone on **oct from Beeshopee.com and the delivery was promised before Diwali, but they did not deliver it. Three days ago I received one mail stating that my order will be delivered soon but after that, no c...
Nov 16, 2019 by Suresh
Product is changed (Stylehunt ) Closed
Sir , I ordered double side check sheppra lined flannel shirts pack of *, in style Hunt of cost Rs **** . But they send anothy type of shirts of different sizes... different item.....
Nov 16, 2019 by SRINU
No return provided (Xiaomi Mi India) Closed
I bought a USB charging cable to charge my phones and powerbanks. But instead of ordering Micro USB cable, I ordered the C cable and wanted to return it or get the desired product as replacement. However, when I checked the policy to return th...
Nov 16, 2019 by Lija
Money not refunded (Bookmyflowers Com) Closed
I've ordered a bouquet and cake for a person. The order got confirmed. A guy later called and said that their service is not available in that area. I asked for a refund and he agreed. Later, the website shows that money is refunded, it has bee...
Nov 16, 2019 by P Alekhya Savithri
Package not delivered (qsporty) Closed
I order a sweat shirts worth of *** rupees in november i paid the amount also the order has conformed but from that day onwards there is no mail or no update from the company wgen we see in the order tracking its just processing...
Nov 16, 2019 by Maruthi s
Refund not provided (Amazon India) Closed
About a month ago I purchased a guitar amp through online payment Order no***-*******-******* of ***** rupees after six seven days I received it and while unboxing I heard some noise and it turned out that the amp was damaged the speaker inside...
Nov 16, 2019 by Dipam
Fake company watch received (Combika klickiii) Closed
I have order one titan watch but instead of titan they courier it duplicate fast track watch ....n there was no replacement policy on that side.......
Nov 16, 2019 by Rupali P
Product not delivered (Nykaa ) Closed
I ordered * items from Nykaa, order no. NYK-********-*******. It consisted of a Lakme *to * lipliner, BBlunt hair serum and Lakme *to* matte lipstick. They delivered just two products I.e the BBlunt hair serum and Lakme*to* lipstick. The Lakme ...
Nov 16, 2019 by Sushmita V
UC did not reflect in my PUBG account (Midasbuy Pubg Mobile) Closed
Hi there , this is Saikat Saha. This is to inform you that today i made an top up of ₹** form midasbuy for **+** UC in my PUBG account. Unfortunately the UC did not reflect in my account though the amount of ₹** was deducted from my account...
Nov 16, 2019 by Saikat Saha
Exchange of product (Fashion Panda) Closed
I had order jacket instead that l got t-shirt of medium totally fraud and untrusted site on social media so request pls refund my money or exchange my product from prolong time no one is responding ...
Nov 16, 2019 by Gaurav vora
Fashion panda has cancelled my order (Fashion Panda) Closed
I saw the ad on Instagram and decided to buy a few clothes for my family and friends only then I realized these People are scam and must not be trusted,I came across many reviews in Google .only to find out myself that my order has been cancell...
Nov 16, 2019 by Ajay viknesh
Medicines Never Delivered OnTime (Medlife) Closed
Hi Team, I have placed many orders with Medlife, but for every order, I have faced issue. The delivery is really pathetic. I don't think they really know that they are selling medicines and not some confectionaries. They keep your order ...
Nov 16, 2019 by Nikhil Jain
Package not delivered (Unexplored Paradise PVT LTD) Closed
I have booked the Luxury travel package to North East India from *rd Nov **** to *th Nov **** from Unexplored Paradise PVT LTD, from/to Guwahati Airport, and the details are attached below. I have paid *****/- Rs in advance by bank to bank tra...
Nov 16, 2019 by Jignesh kshatriya
Mobile Not Delivered but Payment Done (Shopype.com) Closed
As I had Ordered Redmi Note * Pro on **th October, **** for Rs. **,*** on www.shopype.com and The Payment had been made for the same via online Scanning the UPI Code. But after several attempts to reach the Company by any means, No contact can ...
Nov 16, 2019 by ROHIT MAHAJAN
Services stopped but no refund (Milkbasket) Closed
The company insists an advance payment and hence money was deposited in my milkbasket wallet. All of a sudden, the company stopped delivery in my area that too on a zero day notice which caused not only inconvenience to us but our money is a...
Nov 16, 2019 by Sanjay
Charged higher than the MRP (Flipcart) Closed
MRP of the product is **rs and flipcart has charged me ***rs for the same. No discription has been mentioned on it that why there is such a huge gap in between MRP and flipcart price. I need my access money to be refunded. ...
Nov 16, 2019 by Mital Behera
Package not delivered (Faishon Panda) Closed
Order will not received yet ...
Nov 16, 2019 by Kartikey Seth
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's