E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Settlement letter not issued but took the amount in the name of settlement and now calling and haras (Sbicard.com) Open
I have taken moratorium and unable to pay that so recovery team from sbi forced me to go for settlement and I have called customer care and raised request and they decided ****** rupees as settlement amount then again I raised another service r...
Jun 27, 2021 by M.V.Bharath Kumar
Maxbhi order not shipped (Maxbhi Elcotek Telecom www maxbhi com) Open
I have ordered products worth Rs *** on **th june. They are not reachable on either phone or mail. I don't see any updates on my order. Order #*******...
Jun 27, 2021 by Sudhanshu agarwal
Items not delivered (www nuserylive com) Open
ORDER NLV********** I ordered plants on **th May. But only one item was delivered partially and remaining items were not delivered. Neither they are cancelling and refunding nor ready to supply. They keep on telling that its under preparation....
Jun 27, 2021 by Achudhan M
Charged for package but nothing delivered (Myflowertree.com ) Open
We had ordered a bouquet and a cake for our parents house warming . These people had charged us with Rs **** and ensured that the delivery will happen as per the schedule. We even received a confirmation email in regards to our order with order...
Jun 27, 2021 by Vaibhav Miskeen
Package not delivered (Flipkart) Open
I ordered Lenovo Monitor from Flipkart on **th June. After waiting for ** days they canceled my order on **th June. I contacted them several times and they told me to wait **-** hours every time. I mentally suffered a lot while waiting for ** ...
Jun 26, 2021 by Khan Zaheer Ahmad
Phone warranty not given by company under warranty period (Micromax B 1 Mobile) Open
I hereby declare to that micromax has fraud with me .I bought micromax *b through online * months ago .it had warranty period of * year as usually like other handset. After just * months of use ,it gets disfunctioning.firstly finger sensor not ...
Jun 26, 2021 by Mohd Saddam
Package not delivered no refund confirmation for cancellation (Kwabey ) Open
I have ordered * t-shirts for INR *** on **-Jun-****. But it was not dispatched for around ** days. So I decided to cancel the order. I have sent an email and message on Instagram but no response. I don't have any confirmation for a refund and...
Jun 26, 2021 by Madhan Babu
Prepaid Product not delivered more than a month (Flipkart) Open
Order OD****************** for HAWKINS Futura Stainless Steel *.* L Induction Bottom Pressure Cooker • This incident Looks to be a coverup by mistake done by Customer support agent, I don’t not see it as an issue with logistics guys as ...
Jun 26, 2021 by Vaishali Saravanan
Breach of Warranty service provided by Dell (Dell) Open
My laptop is in warranty and HDD failed, Dell has given assurity to replace the hard drive within * working days. Warranty terms says it's next-day service. It's been more than ** days now and have nothing heard from dell. I'm happy to ...
Jun 26, 2021 by Kundan Gupta
Abusive scam Football Monk (Football monk ) Open
My Order no ***** * Months since my order. They have sent me half of the Items in my order. They never pick up call or response to the Mail even when they do they are very Abusive. They gave me threat to not disturb them again. Very Abusive a...
Jun 26, 2021 by Rahul Trehan
Order cancelled refund not received from TAGG digital (Tagg Digital) Open
I had order TAGG VERVE smart watch (Order ID: TG*******************) from TAGG Digital site on **st May ****. Order did not delivered by TAGG Digital. They were not delivered my product hence, I had cancelled my order on **st May-**** (cancelle...
Jun 26, 2021 by Tanveer Sirkazi
Fraud case lenovo Disagree with his point (Lenovo) Open
I bought lenovo idea pad flex on date **.**.**** And have found issue on **.**.**** and report to lenovo premium care team on **.**.**** and after detail discussion and sharing the pic of my directive part of laptop.. lenovo agree and he asau...
Jun 26, 2021 by Aparna Upadhyay
Online fraud (Bullishmoneymarket Instagram page) Open
Hi ! My self koushik reddy. My complaint regarding online scam. Instagram page @ bullishmoneymarket And social influencers They are looting public money. ...
Jun 26, 2021 by Muppalla koushik reddy
Refundable registration fee and salary not received (Manak Systems Private Limited) Open
I paid Rs. **,*** for registration and completed the assignment. I was promised to get paid the salary Rs ***** as well as refund of the registration fee **,***. I thought this is genuine govt registered company because they had mentioned it wa...
Jun 25, 2021 by Binny John
Battery Replacement service damaged my phone (Apple) Open
My iphone *S purchased in **** was working completely fine until in March **** I had battery issues and my phone was not charging. When I took it to the Indirangar Bangalore iPlanet, they said it was not charging because of dirt in the charging...
Jun 25, 2021 by Darshini Desai
Money deducted from account but order not placed (Kwabey ) Open
I have place order today and I have made through debit card of ₹*** and payement is deducted and no response from the website i have send email also but no response... My order ID : (pay_HRCxRgOCLiXFUL) They also deactivated the comment se...
Jun 25, 2021 by SUSHANT SOURAV
Products not delivered (salebazzar com) Open
I have ordered television set on salebazzar.com **days before.product still not received. product details as follows Thank you for your order Hi sri vidhya nikethan matric, Just to let you know — we've received your order #******, an...
Jun 25, 2021 by hrishikesh Venkataraman
Under weight cylinder (Indane gas agency) Open
Consumer No ********** LPG ID ***** **** **** **** ORDER NO ********** DATE **-**-**** COMPLAINT LPG CYLINDER DELIVERED WITH LESS WEIGHT. CYLINDER GOT EMPTIED WITHIN * DAYS OF USAGE COMPLAINED TO AGENCIES AND IOCL MOUNT ROAD OFFICE CHENNAI. NO ...
Jun 25, 2021 by Karthick
Totally Wrong Package Deliver (Kidoro in) Open
Sir I order a frog for my * year baby child but this website "Kidoro.in" deliver me a dirty old saree after it I do refund procedure i.e send mail to respective mail id of kidoro.in in refund policy and call customer care they switch off their ...
Jun 25, 2021 by Chandra shekhar pandey
Package not delivered (Womenclothestudio com) Closed
I ordered a jumpsuit from womenclothestudio on *th oct,**** and i was told in their website during checkout that i will receive it on **nd Oct ****. I didn't get it and I can't find their website working now nor can I contact them as there is n...
Nov 19, 2019 by Chaithanya M
Wrong product delivered (womencreation com) Closed
Hello, I have received the wrong product which I did not order. I would like to return and get a refund. But they are not picking up the call. Website name is: womencreation.com My order number is WC*******. Their phone number is *****...
Nov 19, 2019 by Priya Darshini
Wrong product delivered (Ibisfab) Closed
Received a linen saaree which is totally different from what was ordered. Now I am calling them on their given numbers and sent email also, but no response....
Nov 19, 2019 by Anju Verma
Package not delivered (Coversmate in) Closed
I orderd phone case which is about ** rs....i pay it online but today there is ** day...i didnot receive my order confirmation nor my product......website shows hello@coversmate.in for help,i sent so many email but there is no response from the...
Nov 19, 2019 by JYOTI PRAKASH
Defective item Skullcandy headphones (Myntra) Closed
Hi, I have placed an order for skullcandy headphone Inkd through Myntra app on **th Nov **** and today on **th Nov ****, I have received the item. The moment I received, I found that it is a defective product and within *hr I have called cus...
Nov 19, 2019 by Yashica
PACKAGE NOT DELIVERED (qsporty) Closed
I HAD ORDERED A SHOES FRO QSPORTY ON **OVT BUT STILL I HEVNT RECEIVED MY ORDER.NO COMMUNICATION AT ALL NO MAIL....
Nov 19, 2019 by Aditya
Fake product received (Mumbai Factory Stock Sale) Closed
I ordered my shoe from Mumbai factory stock sale (mfss) and instead of that i got another one low quality worthyless shoes and i rated about their services and their customer care called me i told about my concern and they told me to place a re...
Nov 19, 2019 by Fake product
Different product recieved (House of lehangas) Closed
I have ordered a four kurtas combo pack from HOL but have received a totally different product what have shown in the picture . As not happy with this product now want to return this product and money back to my account .they did not transf...
Nov 18, 2019 by Anusha
Wrong products received (Skycandle NV 1290 hair dryer) Closed
Dear team, U regret to inform you that a have place a order hair dryer on dated ** October **** .but i have recieved wrong product on dated ** October **** so I had complaints on dated ** October complaints id son***************** but stil...
Nov 18, 2019 by Md istiyaq
Package not received (Covers mate ) Closed
I paid the amount but did not receive any message or update so plz kindly address my report I ordered it on 1 nov...
Nov 18, 2019 by Hadee
Product not delivered no refund as well (Amazon.in) Closed
I placed an order on Nov **th for Realme mobile phone from Bangalore at Amazon.in website. It was supposed to be delivered to my sister in Delhi on Nov **th. I got all the messages, except from any OTP at delivery time or no call received of a ...
Nov 18, 2019 by Manpreet K
Refund not provided (Happy Easy Go. Com) Closed
I booked a hotel on ** October ****. On ** October they told me that your booking is cancelled and so refund will be initiated within *-** days. Its already more than a month my amount is still pending.they are not returning my money. Happy...
Nov 18, 2019 by Noushim Akram Huda
Package not delivered (Snifkart.com) Closed
Sir maine snifkart se saman mangya h payment kar diya h * mahine ho rhe h avi tak packet nhi mila h call kar rhe h to thik.se bat nhi kar rhe h ...
Nov 18, 2019 by Sangam agrahari
Product not being delivered (Glamego) Closed
I have not recieved my subscribed box. Till the time it was three month subscription the goods came. Once i subscribed yearly i am not getting pacage on time. It Ict i got it on ** nd and this month nothing. They di not pick up phone . A bunch ...
Nov 18, 2019 by Mamta
Fake product received (Infrill.com) Closed
I had ordered a thor smartwatch * from infrill.com. paid close to INR ****, the watch shown was the original one, whereas receive a cheap watch hardly costing *** INR. Please take appropriate action against infrill, they have been cheating cust...
Nov 18, 2019 by Paramjit Jaggi
Package not delivered (Nykaa.com) Closed
I placed my order on **th October, after not receiving my order i called multiple times on their customer support asking for the status but the said that the order is in transit and later missing. so i asked for cancellation and refund but the...
Nov 18, 2019 by AKANSHA WAHANE
Didn't receive the UC I purchased (Midasbuy.com) Closed
I had purchased UC from midasbuy for ₹*** and didn't received it to my pubg mobile account. I don't know why the are doing this , Money was deducted from my account through google Pay UPI. Please help....
Nov 18, 2019 by Christy Joseph
Other product received (Shopify fashion panda) Closed
I have been order denim ice blue patch lite jacket on the date */**/**** and this company fashion panda said that your order delivered on the date **/**/**** and when I received my product there is another product in azamgarh uttar pardesh....
Nov 18, 2019 by Arif warsi
Product not received (Trendofvirals tripod) Closed
I have placed an order from Trendofvirals tripod stabilizer, during payment i choose online payment (instamojo) made a payment received payment receipt..delivery guy came with product but asking for money.as he said its a cash on delivery..the...
Nov 18, 2019 by Raja
One item not delivered (Club Factory) Closed
I have orderd and paid Rs. ***/- for two make up items. I received only one item which is costing Rs. ***/-.i lost Rs. ***/-...
Nov 18, 2019 by Sasmita maharana
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's