E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Amount Not Refund (The Vastrakala) Open
I Have Purchased A Product Through Online On Website Of Thevastrakala.Com On **th February ****. Product Details- Product Name-Original Kanjivarm Silk Saree K* Order No-#**** Total Amount-**** But I Have Not Receive The Product As Pe...
Jun 29, 2021 by Smruti Ranjan Baral
Refund not issued (Cakesportal Com) Open
Ordered cake on **Jun**** #***** as they were unable to deliver same day order was cancelled and customer care confirmed refund will be done in * working days. But no response or refund until today Email response from cakesportal.com on **Ju...
Jun 29, 2021 by Velappan M
Frustrated Service Request Number (Samsung) Open
Last month I have purchased SAMSUNG *.* Ton * Star Split Inverter AC - White Warranty: * Year Comprehensive Warranty on Product, * Year on PCB, * Year on Condenser On **th of June it was faulty. On **th June part is ordered. Service...
Jun 29, 2021 by Asim Chandra Khamari
Package not delivered (Arizonatoys.in) Open
I have ordered playmate steel skeleton movable Sex doll on April ** **** order number Is ***** paid full amount of rupees ****** … * months over not even a msg from the side regarding the shipment.. what’s app txt send with the confirm...
Jun 29, 2021 by Navin prathab
Ghosted after payment (Fashchic) Open
I ordered * items on ** June and payment was done online via phone pay (rupees ****) And then the order was processing and it still is in the same condition . The status is not yet updated . I've mailed them for about * times and no reply. ...
Jun 29, 2021 by Nandini rohra
Copy issue in apple s Photos app (Apple) Open
Actually i had imported data on apple's "photos" app which i have had imported from various devices. This data was in form of images & videos. I want to transfer this data to my hard drive. I just simply followed the steps below : *. Connect...
Jun 28, 2021 by Sukhmander Singh
Worst product received (stylish drapes ) Open
I purchased a lehenga from stylish_drapes. They promised that it will be ***% same as it is shown in the pic. But what I got was very different and worst quality product. They are not even returning it. I want my money back. please help me. sty...
Jun 28, 2021 by Sarika Surana
Harassment over refund for defective item invoice Number Order No (Tata Cliq) Open
Team Tata CLiQ, Today we again have to call Tata CLiQ for returning the defective item and refund my money . Its been more than * days the Tata CLiQ electronics return team is manipulating me and delaying the whole process. Once I have sen...
Jun 28, 2021 by Vaibhavi Choksi
Package not dispatch (L T Online Store Mumbai) Open
I Orderd two Cannon CA** Cartridge on **rd June from LTOnline store. Website is ltonlinestore.in , After successful payment of * day it stil showing processing. They did not pick up my calls and did not reply mail also. I called and mail them e...
Jun 28, 2021 by SUMIT ROY
Refund not given after cancellation of order (Instagram Fake Seller ) Open
I ordered a phone from an instagram page called iphone_buy_hub. Then I contacted the seller phone number **********. I ordered the product but and paid an amount of **** to the phone number ********** through GooglePay in advance. But I cancell...
Jun 27, 2021 by Swagata Das
Worst Food Quality (Zomato Private Limited) Open
I have ordered one Malai Kofta from the Restaurant Punjabi Nukkad Pure Veg on Zomato, and all I got was very bad tasting, worst food ever which was full of corn flour mixed with water, I couldn't taste anything other than Corn Flour. The restau...
Jun 27, 2021 by Rahul Krishna Kondapally
Settlement letter not issued but took the amount in the name of settlement and now calling and haras (Sbicard.com) Open
I have taken moratorium and unable to pay that so recovery team from sbi forced me to go for settlement and I have called customer care and raised request and they decided ****** rupees as settlement amount then again I raised another service r...
Jun 27, 2021 by M.V.Bharath Kumar
Maxbhi order not shipped (Maxbhi Elcotek Telecom www maxbhi com) Open
I have ordered products worth Rs *** on **th june. They are not reachable on either phone or mail. I don't see any updates on my order. Order #*******...
Jun 27, 2021 by Sudhanshu agarwal
Items not delivered (www nuserylive com) Open
ORDER NLV********** I ordered plants on **th May. But only one item was delivered partially and remaining items were not delivered. Neither they are cancelling and refunding nor ready to supply. They keep on telling that its under preparation....
Jun 27, 2021 by Achudhan M
Charged for package but nothing delivered (Myflowertree.com ) Open
We had ordered a bouquet and a cake for our parents house warming . These people had charged us with Rs **** and ensured that the delivery will happen as per the schedule. We even received a confirmation email in regards to our order with order...
Jun 27, 2021 by Vaibhav Miskeen
Package not delivered (Flipkart) Open
I ordered Lenovo Monitor from Flipkart on **th June. After waiting for ** days they canceled my order on **th June. I contacted them several times and they told me to wait **-** hours every time. I mentally suffered a lot while waiting for ** ...
Jun 26, 2021 by Khan Zaheer Ahmad
Phone warranty not given by company under warranty period (Micromax B 1 Mobile) Open
I hereby declare to that micromax has fraud with me .I bought micromax *b through online * months ago .it had warranty period of * year as usually like other handset. After just * months of use ,it gets disfunctioning.firstly finger sensor not ...
Jun 26, 2021 by Mohd Saddam
Package not delivered no refund confirmation for cancellation (Kwabey ) Open
I have ordered * t-shirts for INR *** on **-Jun-****. But it was not dispatched for around ** days. So I decided to cancel the order. I have sent an email and message on Instagram but no response. I don't have any confirmation for a refund and...
Jun 26, 2021 by Madhan Babu
Prepaid Product not delivered more than a month (Flipkart) Open
Order OD****************** for HAWKINS Futura Stainless Steel *.* L Induction Bottom Pressure Cooker • This incident Looks to be a coverup by mistake done by Customer support agent, I don’t not see it as an issue with logistics guys as ...
Jun 26, 2021 by Vaishali Saravanan
Wrong products delivered (Ishirts in) Closed
I have ordered a pack of denim shirts on Nov * ,after a week I received the delivery and totally shocked by seeing the products in it. They are completely damaged and waste clothes, I tried to write them with mail , but mails are not delivering...
Nov 20, 2019 by Gangadhar
Water purifier not working (Tatacliq.com) Closed
Respected Sir/Maam, Greetings for the day! I purchased Water purifier from Online shopping gint TATACLIQ. The company delivered the water purifier in ** days. After installing the purifier, we start the purifier, but it does not have any effect...
Nov 20, 2019 by Kundan Kumar Kashyap
Package not delivered (Coversmate) Closed
I had placed an order of * mobile covers from the site coversmate.in but did not receive my order yet. I tried calling the site but there was no response. Now the site does not open....
Nov 20, 2019 by Mahek Jhawar
WRONG PRODUCT DELIVERED (Limeline) Closed
In the month of may i found limeline site on facebook there they have shown the product of good quality , i have ordered kurti of the worth *** with order id- *****, and set the payment mode of COD, but when i recieved the product i saw that th...
Nov 20, 2019 by MAAHI KHAN
Wrong product delivered (KP CREATION) Closed
I have ordered ** sarees for school annual day function, by seeing picture, after doing payment received sarees but all are just not matching with colors and patterns which sent on photos. now when contacting dealer he is not responding and not...
Nov 20, 2019 by Rekha shriyan
Delay in delivery (Flipkart) Closed
I ordered a product on Flipkart on **th Sep **, and the delivery date promised was **th Oct, it's been more than a month since the delivery date has passed. and now Flipkart's customer support team is continuously calling me to cancel the order...
Nov 20, 2019 by Nishant Srivastava
Cheap quality saree delivered (Great Indian Saree) Closed
I Shraddha Jogale ordered Saree dated **.**.**** and I received on **.**.**** Its of Rs. *** + *** ( courier charges ) but actual product is worth *** rs. Totally different product. But company not responding my calls and messages. ...
Nov 20, 2019 by Shraddha Jogale
Package not delivered (Women Cloth Studio) Closed
The order was placed along with payment in September. It was about to be delivered on October **th but it never got delivered. The site is a fraud. ...
Nov 20, 2019 by Neha
Order not received (Covers mate ) Closed
I have ordered mobile cases in coversmate which is shown in instagram but i didn't received the order i didn't get any confirmation Mail so please take action about that site ...
Nov 20, 2019 by Rakesh
Refund not provided (Quikr) Closed
Quikr promised for RTO service (HP removal) and requested for transfer of **** rupees to a link provided by the said Mr.Puviyarasan. After making the payment there has been confirmation that the payment was received from Mr.Puviyarasan but no...
Nov 20, 2019 by Sojan
Package not delivered (Coversmate in) Closed
I ordered two phone cases and I paid the amount online. It was confirmed that I'll get my order in * to ** working days. It has been ** days and still I didn't get my order....
Nov 20, 2019 by Hetvi patel
Package not delivered (Prititrendz) Closed
I have ordered one item from prititrendz online shop on November * th ****. I spend **** rupees for that. They send me a message including tracking ID. I didn't get products till now. When I checked my tracking ID, it shows that order was reje...
Nov 20, 2019 by Safna Beevi
Package not delivered (Coversmate in) Closed
I have purchased phone cover from coversmate.in and had made payment of Rs** on *november till now they didn't gave any update they are not rplying through emails.. now the site is also not loading...
Nov 20, 2019 by Isha
Package not received (Coversmate) Closed
I ordered * mobile cases..,nd same thing happened as it happened with my friend..,i dint received my order neither they are responding on mail nd contact number is fraud as like them always switch off..,i will file a complaint for dis site.bc...
Nov 20, 2019 by Mitesh Vanjani
Money deducted without ticket confirmation (Google pay tez) Closed
Sir, I beg to state u that i have booked bus ticket through goibibo from thrissur to bangalore for nov *th through upi app google pay and the money has been send.but my ticket was nit booked or confirmed.no confirmation received.it was shown i...
Nov 20, 2019 by Abhirami Mb
Package not delivered (Fashion panda india) Closed
Your order no #EN***** has been successfully placed.Thanks For making CASHLESS payments. Thanks for shopping at Fashion Panda India only received this SMS I send mail also .can't receive mail feedback can't receive shipping.plz halp...
Nov 19, 2019 by Sonu singh
Package not delivered (Coversmate in) Closed
I have ordered cases from this coversmate site on Nov *th, today is Nov **th till now there is no update or delivery I saw this on Instagram ...
Nov 19, 2019 by Rohit Sarparapu
Uc not delivered (Midasbuy ) Closed
I ordered **+** uc once and * uc twice respectively but I didn't received it and money has been deducted from my bank account...
Nov 19, 2019 by Sanath
Didn't Receive UC in pubg mobile (Midasbuy.com) Closed
Hi i did a successful payment to midas buy coda payment of *** rupees but i didn't get ingame currency ...
Nov 19, 2019 by RajPreetham
Package not delivered (Womenclothestudio com) Closed
I ordered a jumpsuit from womenclothestudio on *th oct,**** and i was told in their website during checkout that i will receive it on **nd Oct ****. I didn't get it and I can't find their website working now nor can I contact them as there is n...
Nov 19, 2019 by Chaithanya M
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's