E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cheating by supplying bogus car scratch repair fluid ( 1 Global Rise Basement Cabin 1 SCO65 sector 12A PANCHKULA Pin Mobile email gmail com 2 Bluedart COURIER SERVICE email customerservice bluedart com COURIER BOY S MOBILE ) Open
AS PER AN ADVERTISEMNT IN FACEBOOK FOR A CAR SCRATCH REPAIR SPRAY( I HAVE SAVED THAT IN MY MOBILE PHONE) I ORDERED ON LINE FOR ONE. ON APRIL *TH IT WAS DELIVERD TO MY RESIDENCE BY THE COURIER BOY WHOSE ...
Jul 03, 2021 by DR. NARAYANAN VIJAYAN
Package not delivered (Obs onlinebooksstore in) Open
A order Done on jun ** **** did not shipped yet the technical team or other team does not respond to my whatsapp message the no given on website does not picked up. Plz arrange my refund as soon as possible. ...
Jul 03, 2021 by Himank Varshney
Refund or replacement not recived (Amazon) Open
Pickup done on **th may **** But till date not received replacement or refund of product Tracking id of pickup -************ Order id-***-*******-******* Regards Tanuja **********...
Jul 03, 2021 by Tanuja
Wrong item delivered and not getting picked up (Ajio) Open
An entirely wrong item was shipped to me by Ajio. For which I have placed a return request. Ajio had assured me pickup of this item. But the AWB no: for return pickup is not being assigned by Ajio and item is not getting picked up and because o...
Jul 03, 2021 by
Order not delivered (Nursery live) Open
I had ordered * plants from nursery live on *rth jun ****. after that whenever I asked about it they said it will deliver by * to * weeks and after that no update. I want my plants or else refund. they doesn't have proper customer support only...
Jul 02, 2021 by suman chatterjee
Refund is not processed after 14 days (SNAPDEALPRIVATELIMITED) Open
This was my first Order on snapdeal and it really was a terrible choice for me. I was betrayed On June **th Sun My order for Duke T-shirts was confirmed and an amount of ***.** was deducted from my Gpay UPI. I waited so long and after * days ...
Jul 02, 2021 by Sadiq muhammed
FIITJEE money refund (FIITJEE Institute) Open
I have took in fiitjee education institute for jee. But after ** days I felt that I am not able to handle pressure and not able to concentrate on studies and started having panic attacks. I asked them to return my money but they denied for it b...
Jul 02, 2021 by Harshit
Potential Theft fraud (Amazon) Open
I made an application on Amazon app for ICICI credit card which promoted their bank. All offers and everything Amazon provides just promoted ICICI. Anyway, moving on. On June ** ****, I applied for a credit card and the application was glitchy ...
Jul 02, 2021 by Stephen John
Defected mobile 2 Supplied m (Xiaomi mi ) Open
I purchase mobile Poko x* online sold by konde product &service limited on ***.**.****.After some time its back camera is not working so i rushed to custener care and give my mobile for repair on *.** **. As it was in gurantee period and repot ...
Jul 02, 2021 by Vinod jain
Wrong package delivered Refund Replacement Dispute (Dailyknots Com) Open
Dailyknots has delivered a wrong package after disputing for one month. Post receipt, after lodging a complaint, they are unable to provide replacement nor refund. They are saying they would provide reward points instead of refunds which can be...
Jul 02, 2021 by Vishal Desai
NO INFORMATION PROVIDED AFTER ORDER (WHOLESALEGIFTSTORE) Open
I have seen a post for a gravity moon it is a light and I have to order it by doing a chat with them but after doing all the payment they use to stop replaying. and this account is run by Parul and i have information of google pay account with...
Jul 01, 2021 by aditya dubey
Package Not Delivered (Fisheshop) Open
I have ordered a filter from Fisheshop.com for Rs.*,***.** on **th June **** but still not received the product yet.. when contacted to the number provided on their website they not responded then I tried some other number then they said that t...
Jul 01, 2021 by Aniket Khedekar
Taking money for fraud fake jobs (CAREER INFO GLOBAL SOLUTIONS) Open
i posted my bio data in a website so i got call from some one and she told to me gave interview at the career info global solutions and when i went there they asked me **** rs and they somehow managed to convince me for **** rs and the minute t...
Jul 01, 2021 by Avinash kumar
Agency not responding (Sri Venkateswara Services) Open
The person who came for IFB washing machine service and he gave service for power control board and door lock replacement and he asked us to take AMC warranty services for *yrs total **** we paid for his service. Now we have a problem with my I...
Jul 01, 2021 by Sathya Narayanan
Asus tuf laptop is not tuf as they say (Asus) Open
I have asus tuf laptop i bought this in feb ****. I found a motherboard problem in a laptop twice in the same year. at first time in the warranty period I got it changed but the second time I was told the price it is *****₹. I can't pay that...
Jul 01, 2021 by Abhishek shinde
Fraud By Amazon Funzone In the Name of luckydraws (Amazon) Open
Actually there is a page on amazon india namd funzone.. in these lucky draw games are there and there is a price in each game.. i am playing since long back.. On **th june and *st july there has to be the winner list of about **-** games.. but ...
Jul 01, 2021 by Syed Saquib Sayeed
Ola excess fare charged and non resolution (Ola) Open
Hi Team I had taken a outstation ride from ola cab on **th march from ranchi airport to giridih. The booking amount was **** rs but when ride ended it became **** whereas the driver has taken ola shown route only and no extra km was driven....
Jul 01, 2021 by Ritesh kumar
Bad product non performing product (I Kall) Open
The I kall n** *** mb ram tablet. This product was bought through tat cliq app. At the time purchase there was a option called refund available. After the product delivered the performance was poor ...tablet is slow...doesnt support much a...
Jun 30, 2021 by Manisha Samuel
Parts Replacement Delayed by Samsung Service Center (Samsung) Open
My complain is against HMG SERVICES , SAMSUNG SERVICE CENTER , BASIRHAT, R.N MUKHERJEE ROAD. Mob: **********/********** Email: hmgservices.samsung@gmail.com I faced a charging issue on my Samsung A** phone and I chose to go to HMG SERVICE CEN...
Jun 30, 2021 by Amit Mondal
Package not delivered (Street Style Store) Closed
I have placed an order of three items on ** October, ****. Which is not yet delivered till date - **nd Nov, ****. Order id - *******. Been raising number of queries but every solution says that's the product is in production. Customer care nu...
Nov 22, 2019 by Pooja Reddy
Wrong package and product Recieved (Jbl) Closed
I had ordered sony wireless neck band and bose earpods...but i received a basic Jbl tempo wired headphone .. I am being Frauded from you ...i need my money back...
Nov 22, 2019 by Nishant Raj
Wrong product received (Fashionbip Com) Closed
I ordered a saree frm this site I receive very bad different saree with different color ,so I request ,u to pls return this and refund the amount RS.***. Thanku...
Nov 22, 2019 by Neha dwivedi
Package not delivered (Olx Seller ) Closed
The olx user did not send the agreed part of the deal made on an ad i published. Two ps* discs were sent to the address of the suspect in return for another two discs. Upon receiving the courier there was no response from the suspect. I have be...
Nov 22, 2019 by Jo
Resend Ordered item (Tjori) Closed
Hi team, Me Vani Naveen here. As I have ordered the item Due to inconvenience I couldn't receive the ordered item Can you please resend the item Item name: Nourishing alomond oil body cream Order Number : *************** Order Dat...
Nov 22, 2019 by Vani Naveen
Wrong item received (Fashion panda india) Closed
I ordered a product from your website order ID #53708 That is sweat shirt but you delivered the wrong item . There is four bad quality socks in the box . ...
Nov 22, 2019 by Raghav
Package not delivered (Coversmate in) Closed
I had placed an order online through there website. But till date i have not received my order. Had placed the order on *st nov. Payment ID ********* Kindly get my refund. The website i guess does not exist nw. It is showing error. And cus...
Nov 22, 2019 by Natasha doshi Mehta
Wrong product received and no response (Jiyame Studio) Closed
I had ordered online a lehanga and received a wrong product also there is no response for return pickup, payment mode was COD....
Nov 21, 2019 by Pinky
Package not delivered (Coversmate) Closed
Ordered on October ** form coversmate after **days my ordered was conformed till now i didn't get the order,not responding for mails and contact number was switched off fed up,irresponsible site i have ever seen.if they are unable to pick our c...
Nov 21, 2019 by Tedlapu sai vivek
Refund not provided (Glowroad) Closed
I order a Palazzo pants from glowroad but I cancelled and I talk to company about this matter * times they told me they will refund it after * to * days but it's been ** days they have not refunded it yet and company number is now not working...
Nov 21, 2019 by Gocham Yagom
Package not Delivered (Paiza Pay) Closed
I have invested a package of *****. they said you will get the almost double amount. Then they stopped after three days transferring the amount to my account. They said to order for Gold card and asked us to pay ***** extra. we paid for it and ...
Nov 21, 2019 by Anil
Materials received but not as per Order (Saribox) Closed
Saribox sent material - Bridal Lehenga Choli, Order ID : ****-***** not as per my order , No details given for returning and telephone no. ****-******* not reply ...
Nov 21, 2019 by VIPUL PATEL
Package Not Delivered (Flipkart) Closed
On **th October ****, I Ordered Realme * Pro mobile Paying an amount of *,*** Rs using SBI debit card in Flipkart using Flipkart App, the order was approved and received a Confirmation Mail from Flipkart, In the order tracking the product packi...
Nov 21, 2019 by David Arun H
Order not delivered and no response from company (NH8 Store) Closed
I ordered a cover for my phone mi* on ** october and since then i have not recieved any mail regarding shipping or delivery and the company not responding to mails or messages. The cost of the cover *** rs...
Nov 21, 2019 by Rajveer songh
Wrong product delivered (Srjeeshop) Closed
I ordered on *november langha choli And I got totally different product. It's very bad quality. No one reply the mail and massages. I wish that my consumer Complaint will get resolved soon. ...
Nov 21, 2019 by Seema
Package not picked up (Brand factory online shopping ) Closed
Package not pickup in Return Request to ** oct ........
Nov 21, 2019 by Aniket Ugalmugale
No price tag (Anouk by myntra) Closed
Their was no price tag wben I opened the packet.Quality was too cheap.The next day,I tried for return but they denied saying that their is no price tag. fraud myntra.stop cheating....
Nov 21, 2019 by Suchitra Mallick
Order not received (Fashion Panda) Closed
I ordered a red jacket and company send me message that your order is placed and deliver in working days and they took ** days but I can't get my order..... #EN*****...
Nov 21, 2019 by Aju bhai
Item not received (Coversmate in) Closed
I didn’t received covers I ordered on **-**-**..PLs give me back my money...
Nov 20, 2019 by Mittal patel
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's