E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong item delivered (Myntra) Open
I ordered one Nufa black textured shoulder bag on *th July but received a different color. I immediately request for a return but the person who came to collect my return refused saying that I was on hold. I call the customer service but nothin...
Jul 14, 2021 by Zomuansangi
Package tracking details are not available (Labelsuit) Open
I hv ordered * suits on july **th with amount if ₹****through razor pay plz make my money to be refund .I hope I will get justice soon...
Jul 14, 2021 by B.Koumudhi
Package not delivered and not ready for refund (Stylish Drapes Instagram) Open
I had ordered Yellow Saree on June ** **** and done the payment online of Rs. **** and didnt receive the package till date. On asking they just say "On the Way: and will be delivered in *-* days in this week. But this week dont not appear for ...
Jul 14, 2021 by Swaroop Lakshmi
Refund not received even after 16 days (Cakesportal com) Open
I order a cake for standard delivery from Cakesportal.com which was to be delivered on **th june. But my order got cancelled at the very last moment and the company said my refunded is initiated in the next seven days passed. The account i crea...
Jul 14, 2021 by SAMRIDDHI BAMMIDI
Bad product service provide (Ambuja Cements Limited) Open
I had purchased Ambuja Cement blocks size ( *”X*”X**”) **** pcs from M/s Ambuja Cement Ltd, dealer M/s Saroop Sood & Sons , Thural , Himachal Pradesh in oct ****. I had decided to do construction with regular Int or Bricks but after discu...
Jul 13, 2021 by Vinod Awasthi
Package not delivered (Closethues) Open
Ordered a dress on **th june, my package is not yet delivered and they dont revert on dm’s or emails, even if they do all they say is *-* days more....
Jul 13, 2021 by Harsha
Months Have Past Refund Not Received (H&M Western (INDIA) Private Limited) Open
They delivered the wrong item (*rd April, ****). When I called the delivery man, he informed me that I ought to schedule a return seperately. Immediately on the same day, I scheduled a return. They collected the items from me on *th April, ****...
Jul 12, 2021 by T. P. Tsering
Cheated by sending wrong watch (Swissclock in) Open
Hi www.swissclock.in is selling citizen watches (not original) I placed an order on *th July **** through cash on delivery once received kn **th July **** what was advertised and what I received are * different watches, since then I sent mails...
Jul 12, 2021 by Venugopal
Refund not transferred (Goibibo) Open
We got refunds from airlines on account of flight cancellation due to COVID. Goibibo kept those refunds in gocash wallet instead of transferring it back to us. On **th Jun we placed request to transfer * refunds of Rs ***** (Spicejet, PNR B*LL...
Jul 12, 2021 by Abhishek Surana
No Refund (Nurserylive.com) Open
I ordered * products in the month of June, **** there was no cash on delivery option in their site after I confirmed the order they didn't even bother send me any updates I keep on sending email for updates they keep on telling me to wait then ...
Jul 11, 2021 by Bhuvneshwari Chand
Cake was not deliver on time slot booked (Winni Cake Online) Open
I placed order for cake in Morning around * am and booked delivery slot between ** AM to * PM. Order detail : ************ Being special Birthday event we plan to have cake cutting and then go put for lunch at Oakwood premier prestige hot...
Jul 11, 2021 by Altaf Patel
Package not delivered (Wear.style) Open
I had ordered two tactical pants on ** April ****.They sent me a tracking via whatsapp, with date wise tracking and finally it's been held up by customs for * months as per them.They are scamsters and fraudsters.If you try contacting they don't...
Jul 11, 2021 by Arthur R
Non Issue of GST Invoices (Apple India) Open
I am a sole propreitor and have a valid GST No. When I am buying from the Apple Online Store , Apple is refusing to issue a GST invoice even though , I have emailed them my GST number . ...
Jul 11, 2021 by Preetam Saikia
Defective package delivered (Amazon) Open
I had ordered monin syrup from Amazon on **th June which was to be delivered by **th June but the package delivered was damaged because of which I hurt myself as it was glass packaging. I contacted Amazon customer care and shared them the de...
Jul 11, 2021 by Gaurav Gupta
Fraud and money looting company (70trades.com) Open
By providing so many commitments and promises they have looted USD *****/- from me. I have registered complaint with FSA and following with them for the last one year without any feedback. Mr. Shivraj Kumar Ms Niyati from ** trades are the pers...
Jul 11, 2021 by Sudeesh
No Service (One Broad Band) Open
We live in Society called Panchsheel Greens *. I am here for launching a complaint against my internet service provider called One Broadband. Very Pathetic internet service from them. They have a monopoly over here and did not allow anyone for ...
Jul 09, 2021 by ASHISH MATHUR
Cheap Quality Product (pinktonic) Open
I ordered from Pinktonic Instagram Page on *th July **. I was very happy when I received the package, but I realized it was extremely cheap quality as soon I opened the package. The fabric is extremely poor and the stitching is also poorly done...
Jul 09, 2021 by Anjalika Negi
The company charged me for a product that was not in stock to begin with (Leader Cycles Limited) Open
I ordered a cycle for myself on the companies official website. They asked me to pay a certain amount in advance before they could dispatch the order. When I try to fetch my payment status it tells me "You cannot order until the product is ba...
Jul 09, 2021 by Lakshya Madan
Money deducted but order not placed (Reliance Digital Siddipet) Open
I have tried to place an order on *-**-**** my money has been debited from the account but order is not placed. I started to worry and called customer support they said to wait for ** hrs. After ** hrs now they said ** hrs and now its already b...
Jul 08, 2021 by Akhilesh Reddy
TV not working (Nokia) Open
My Nokia stopped working after ** months of purchase. I have raised complaint Jeeves and Nokia. Complaint numbers are CLCPW*********** (**th June) & CLBWR*********** (*nd July). Technician visit my place after * days after every complaint. He d...
Jul 08, 2021 by Diljeet
Bike not delivered (splendo) Closed
I lost my 10000 bike has not delivered to me what the olx fucking there . why ur not taking any action on these just shut down ur site its better to all of us ....
Nov 25, 2019 by Ajaz
Wrong package sent (Stonewatch in) Closed
You have sent Booms Box Mini Portable Wireless Speaker E** without any Brand and it is far far different from your advertisement for selling and confirmation of your mail against my purchase for JBL Boombax Bluetooth Party Speaker. Hope you ...
Nov 25, 2019 by Vidyapati
Refund for returned item (Shein.com) Closed
First i received my item late from the assured time now when i have returned the item they are starting that they have received the incorrect item. When the delivery came to receive the item he has personally check all the three item and it was...
Nov 25, 2019 by Sneha kumari
Refund not received (Paytm Mall) Closed
Ravina executive customer assured me on **/**/** that my fastag request has been done successfully done a sum of rupees ***/- refund to you in your account but still my order does not show it has been cancelled and no one amount refunded to me ...
Nov 25, 2019 by KRISHAN KUMAR
Colour defect and poor fabric (Ethnik Mall) Closed
Product is not as such as shown in the picture...
Nov 25, 2019 by Sarita gupta
Fake website and fake product delivered (Ishirts ) Closed
Ordered for pack of * denim jeans shirts for men. Got confirmation call too for the order and when i received the pack and opened it it vas fake shirts and from road side ,of different colours worest matterial and no sender details has been g...
Nov 25, 2019 by Ali
Package not processed after 15 days (Panash India) Closed
Hi I have not been shipped * items as yet, could you help me with this order. As it is beyond ** days now and it said ** days but I am having no luck as the order has still not been processed, could you please help as I need it urgentl...
Nov 25, 2019 by Antriksh
Different product received (Ezeeshirts com online sopping) Closed
I purchased *combo shirts but they send d grade product not same that I ordered...
Nov 25, 2019 by SATYAWAN KHARB
Package not delivered (gobizarre) Closed
I ordered one “Redmi Note * Pro Luxurious Design Half Glass Shockproof Ultra Slim Hard Case” from the online store on **th Aug ****. But haven’t received the order still. I mailed them. But didn’t got any reply. ...
Nov 25, 2019 by Ankush Gupta
Incomplete package received (Casecue premium cases) Closed
I ordered two iphone XR cae covers which was priced at Rs *** I paid cash on delivery Rs*** but there was only one case cover inside the box. I tried to contact them through their web portal where only mail option was available. Later I cal...
Nov 25, 2019 by Gaurav Kumar Verma
Fake product received (Smartyphones ) Closed
Dear Sir, I am sunil chawla from ludhiana, I have ordered the smart phone "Krypton p** pro from the online website smartyphones at **/**/**** at **:** pm My order number is ********** via paytm ****rs.. It's description is * Search your...
Nov 25, 2019 by Sunil chawla
Package not received (Fashion Panda) Closed
Please help and refund my bslance in my acount becouze i did not get your product....
Nov 25, 2019 by Sabi dopla
Wrong package delivered (Amazon .in) Closed
I have purchase a laptop But when I open open it there is no laptop Only ghari detergent powder ...
Nov 25, 2019 by Abdul qadir
Package not delivered (Liveownstyle com) Closed
I have ordered a analogue watch on october *. It said that it will deliver on Dec *. I have send them many emails for quick delivery but there was no reply from their side. But now I after i saw that their website is not opening and reading the...
Nov 24, 2019 by Pritish
Refund not provided (Flipkart) Closed
I returned the product named "Beerock oxygen running shoes for man" at ** or ** or ** November **** and today after continuously talking with the flipkart customer executive and they told me again and again that do not receive the product and h...
Nov 24, 2019 by Bhupesh
Not refunding my money (Flipkart) Closed
I have ordered a laptop battery on **rd October (Order ID: OD******************). In the specification of product, it is mentioned that the capacity of product is **** mAh. But, delivered product (on **th October) has capacity of **** mAh onl...
Nov 24, 2019 by Pushpendra
Dining table not delivered (Royaloak India ) Closed
I have purchased the "Royaloak Galaxy Four Seater Dining Set with Marble Top" at https://www.royaloakindia.com/ on Nov *rd, with an estimated delivery of ** - ** days. It has been more than ** days but the item is not yet delivered. For the las...
Nov 24, 2019 by SURESH BABU KANDUKURU
Product not delievered (Individual seller with name jora singh via OLX) Closed
Second hand bike on sale, spoke and he send all documents which seemed authentic, posed to be army.man in transfer, made us speak to his CO. Asked for **** rs as gate pass and than went on asking and said will refund. After that different rea...
Nov 24, 2019 by Moneesh
Coversmate customer care number (Coversmate in) Closed
Coversmate customer care number ********** Not delivered phone and order is cancel but no refund I wish that my ... ₹****. Date. October **, ****. Brand. Saasna ... Online Consumer Complaint Website, Customer Complaints....
Nov 24, 2019 by Sankar rana
Amount not credited back (Phonepe) Closed
I had transfer ****/- on **th NOV **** through PHONEPE to my NEPHEW'S account, my transaction is successful and amount had been deducted from my SBI BANK account but it is not credited to my NEPHEW'S account which is at SBI BANK. Phone pe cu...
Nov 23, 2019 by Anupam Vishwakarma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's