E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Not Provide refund amount (Amazon) Open
Received incorrect product from amazon So i call customer support at that time then support agent raised return and refund request..On the date of **july product pickup complete but not received any refund. Many times complain amazon suppor...
Jul 24, 2021 by Kulamani Behera
Misrepresenting Gold prices (Google) Open
Gold Rates **gm, **K, **.*% in Hyderbad On google.com shows - ***** Gpay Selling for - ***** (inc *% GST) delivery and making charge **** which makes effectively ***** Difference - ****/**gm. This is causing a great confusion for t...
Jul 24, 2021 by Bibhay Ranjan
Wrong cheap item sent (Shulabha creative) Open
The order was for khadi purple handloom cotton silk saree , but received pink colour saree. Customer care number is switched off and no reply over email....
Jul 24, 2021 by Abhishek Acharya
Request for replacing with a new product (Dell) Open
I recently had an issue with the dell product I bought in the month of November **** (Dell Inspiron ** ****,Service tag-*SLG***). I'm glad that the dell support team showed up to fix the issue and both the technicians who showed up were really ...
Jul 24, 2021 by Taniya Saju
Damaged product delivered by SK COLLECTION (Sk Collection) Open
I was surfing the net for robot that can mop and wash the floor and Incan across this website SK Collection.in this product was visible on this site for ****/- I thought of booking but this site was new so I did not book the product. But to my ...
Jul 24, 2021 by Mousmi Luhadia
Fonts App not available for download after purchase (Google playstore Monotype) Open
I had purcahsed a Font named "Magistral Latin Cryllic Flipfont" From Google playstore. Developer of this Font App is Monotype (https://www.monotype.com/) Their Twitter Account is (https://twitter.com/monotype). However, after resetting my phone...
Jul 23, 2021 by Javed K Aga
Wrongly deduction of Convenience fee by budget ticket (budget ticket) Open
Due to covid-** my flight from Ahmedabad to Bhubneshwer was cancelled by IndiGO airlines. The PNR no is QFJLXV. IndiGo has refud Rs *****.** to budget ticket. Budget ticket has given me Rs *****.** deducting Rs ****.** as Convenience fee (wich...
Jul 23, 2021 by Prahladbhai patel
Exchange not fulfilled (Ajio) Open
Had placed * orders for Brooks brothers tshirts from AJIO mobile app Dated July ** with order IDs - FL********** and FL**********. Due to size issues an exchange order was placed after delivery of the * products. The delivery executive who...
Jul 23, 2021 by Dr Karanbir Singh
Package not delivered (Boat 225 ) Open
I have ordered my boat rockers * july and i have receive my product on ** july. This ship rocket is delaying my product day to day and they are not at all responsible to they work. And today date is ** july **days (late) it making me frustate. ...
Jul 23, 2021 by Patcha Sri vidya
Refund not processed (Supr Daily) Open
Hi All, I had placed an order worth Rs*** on ** Apr **** for grocery product , but none of the product was delivered to me, So I asked for refund. After multiple days of chasing they had refunded the amount into wallet Rs ** on ** April & R...
Jul 23, 2021 by Amanpreet singh
No updates on the Order (Chocolate Bazaar) Open
I had placed an order with chocolate bazaar on the *th of July and to this date (**nd July), I have no idea about the status of the order. I reached out to them via multiple phone calls and emails but there hasn't been any response from their s...
Jul 22, 2021 by Jilu James
VLCC FRAUD (VLCC) Open
I have been defrauded by Dr Shelja Sharma Manager VLCC Wellness Centre Jalandhar by receiving Rs. **,*** to join their VLCC centre weight loss program by making false and misleading statements on advanced therapies machines that never existed ...
Jul 22, 2021 by KARAN RANDHAWA
Interner Shifting (GTPL) Open
Shifting request applied on */*/**** and as per gtpl broadband ahmedabad policy with in a week internet should be shifted but its mote than ** days no proper response is there by the company ...
Jul 22, 2021 by Shivam Chaudhary
Transaction completed order not placed (Mivi) Open
I ordered mivi duopods a** on **st of july **** the transaction has been completed but the order hasn't placed yet i have no idea is my order has been placed or not i asked them via mail tried to reach out to them via customer service but they ...
Jul 22, 2021 by Kunal Mehra
Item not delivered and refund not issued for more than 2 (Maxbhi Elcotek Telecom www maxbhi com) Open
This is to inform you that the order was placed on Order #******* (**/**/****, **:** PM) is intentionally delayed by MAXBHI the customer support called me after one mone month when the lockdown restriction was removed by the government they did...
Jul 22, 2021 by Atul Kumar
Not responding repairing even after payment is done (Hewlett Packard) Open
The complaint was initiated on **th June. Since then, they delayed ** days (on **th July ****) to give the quotation for spare parts needed. I made the payment on **th July ****. It has been * days since I made the payment. Until now, I haven'...
Jul 22, 2021 by Akash Ramaswamy
Wrong product delivered and not accepting the product (BOSCH Home Appliances) Open
Product ordered : Bosch to load washing machine WOE***D*IN Product received : WOE***D*IN I raised return within * days of delivery and it comes under policy .Received product on *rth July,**** raised return on *th July **** and that too it'...
Jul 22, 2021 by Muralidhar Chakrahari
Gomechanic garage goons replaced my car parts with old parts and gave me estimation to change (Gomechanic) Open
My fully functional single handed running car I thought to get it serviced for regular maintenance like oil change and filters and cleaning. Never had any issue or anything. While I handed over the car these guys are real goons who started sen...
Jul 22, 2021 by Dastagir Shaikh
Fake red corals moonga sold by Amazon in (Amazon.in) Open
I purchased two red corals (Moonga) from Amazon.in and yesterday I went to a goldsmith shop for making rings. The shopkeeper informed me that these are not original red corals but synthetic materials....
Jul 22, 2021 by Tapas Chakraborty
Online shopping fraud (Digi Projector) Open
I came across an ad on Instagram for a portable projector. I checked the product on the internet and found it to be legitimate. The domain I was redirected to when I clicked on the buy option was named as https://digi-projector.myshopify.com/.....
Jul 21, 2021 by Pramudit Shukla
Cheated by bike service (Sln Motors Somasundarapalya By Gobumpr) Closed
I booked a service via GoBumpr app and a guy picked up my bike. After service is done is dropped the bike. But my speedometer is completely damaged. I was able to use speedometer's buttons and now the buttons are not working and the Speedometer...
Dec 01, 2019 by Naguru Krishnakanth Patnaik
Paid Order On Amazon Not Fulfilled Despite Complaints (Amazon .in) Closed
I ordered a phone on Amazon since I am their "Prime" subscriber and they showed "*-day delivery" on the product. My previous phone stopped working in the night, thus an online order and not retail. And I had to order a new one urgently since I...
Nov 30, 2019 by Shahid Hossain
Wrong product delivered (Greatindiansareesale) Closed
I have ordered for Rich Blue Color Soft Silk Designer Saree for Rs. ****.** but the sary delivered cheap quality that to red color. I request to take the sare, return my money...
Nov 29, 2019 by V BHANU PRAKASH NARAYANA
Different product received (Silkrow.in) Closed
I have ordered a product from silkrow on **th November which is a saree combo of worth ****. But I received totally different product which is not at all worth for money. Now when I'm trying to return it I'm not able to place the return request...
Nov 29, 2019 by Rajeshkannan
Wrong product delivered (Vs 2035) Closed
This is not orderd Saree. It is wrong saree .i ordered other Saree . Date **/**/** .order no. #******...
Nov 29, 2019 by PRASAD S
No order delivered no refund (Girlsgarb Com) Closed
I have not received my order and I have paid for the order online how would I get my money back… now it’s website is not opening….order no.2458 ...
Nov 29, 2019 by Seema rathod
Return not accepted (Vero Moda) Closed
I have order a vero moda blue low rise highly distressed jean.i want to return it back and want to order some new ones....
Nov 29, 2019 by Shiraj Kathuria
Not giving service (Brand Factory) Closed
I Have purchased Hubolt watch from Time Zen.com for RS ****/- it has dual time one Digital and one analog. the analog is working fine but the digital it is not working they have tie-up with SHOP*** and after giving complaint for the fine *st ...
Nov 29, 2019 by Rakesh P menon
Did not refund my money from club factory (Ecom Express Private Limited) Closed
I Ordered * saree from club factory from **/**/**** & it delver in Nov. * ** a.m. after opening I requested return which was picked up by ecom express Pvt LTD. In * Nov. & from this date to now it was under transit due to this the item can't de...
Nov 29, 2019 by JYOSTNA RANI Panda
Fraud by Fake Company (Fashion Panda wearitout com ) Closed
I ordered * products on their site which showed up on INSTAGRAM as there was discounts I Filled up the details and did online payment as there was no cash on delivery and now *days are passed but No sign of products or Refund. I have been call...
Nov 29, 2019 by Jonathan Dsouza
Wrong product delivered (Krishna traders) Closed
I ordered waterproof mr.daddy *.* chrono smart watch through digitalshop.** on **-**-**** . but i received two fake fastrack watches on **-**-**** cash on delivery. krishna traders are the marchent who sold the product to me . i lost rs.**...
Nov 29, 2019 by Surendra
Fake Product Recieved (Infrill.com) Closed
In website they are showing a branded watch and after receiving it it's a fake product not even worth of rs 500...
Nov 29, 2019 by RAM KONDA RAJU
Ordered cancelled by company (Medlife) Closed
I placed one order on med life n it was confirmed by medlife,but two days order has been canceled .I was waiting for this from last two days they r cgeator fraud n unprofessional peoples. If they do not HV anything why they take orders. Dear...
Nov 29, 2019 by Anuj
Money not refunded in account (Google Pay) Closed
I have made transaction of ***** INR from my account and Google pay declined transaction because daily limit of transaction is out of limit. But money is deducted from my account but after * days this Money is not credited to my account. I have...
Nov 28, 2019 by Nikhil Sambhaji Jadhav
ORDER NOT RECEIVED (Womenclothesstudio com) Closed
I had purchased one product from above company site of Rs.***/- but then the order of the product not received yet to me.I have check this site many times after purchased of product but this site is not reachable on that time. I want refund urg...
Nov 28, 2019 by Arpita Kadam
Package of november not delivered (Glamego.com) Closed
I have subscribed for ** months glamego box.i recieved box for september nd october month but not recieved any box for november.Now they are not replying to calls even not to mails...
Nov 28, 2019 by Salu
Package not delivered (Esegate) Closed
I ordered a book of cbse .. they received the payment.. now the are not answering me .. when i contact them .. they are not giving any feedback..and there is no order tracking option in thier site.. in its order histry they are saying order is ...
Nov 28, 2019 by Monika
Wrong and cheap product sent (Wireless Junction Digital Store) Closed
Wrong and cheap product sent instead of expensive product you ordered....
Nov 28, 2019 by THEJAS SAJEEV
Product Cancelled from Pepperfry (Pepperfry.com) Closed
We bought * children's beds from Pepperfry.com during the Diwali mega sale for **** Rs for which we got the ORDER Confirmation with PHOTO of the BED and invoice mentioning the product name and code. Because of unique bed size, we bought custom ...
Nov 28, 2019 by Gaurav Verma
Wrong message written in the product (Myntra India) Closed
I ordered pipa bella bracelet and the message written on that was be fearless and I received the product written live and let live, I hope if you are ordering somethjng you want to same product to be delivered but that didn't happened with me a...
Nov 28, 2019 by Rohan Goenka
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's