E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
DEFECTIVE OR DAMAGE MATERIAL SUPPLIED (Bajaj Electricals Ltd ) Open
I had Purchased Bajaj Supreme Plus ****rpm Grey Air Circulator Wall Fan, Sweep: *** mm which we had received on ** july **** at *.** PM. after openning of Packet we found the material is Defective or damage. we had raised Complaint to Moglix on...
Jul 28, 2021 by KUNDAN SINGH
Empty box delivered (Myntra) Open
A friend of mine gifted me a Crossbeat Ace smart watch from his account through Order No. *******-*******-******* (he actually purchased seven watches for seven different people to be delivered at seven different addresses, all orders on same d...
Jul 28, 2021 by Brijesh Gupta
Package not delivered (Dhrithii Chennai ) Open
I, Sangeetha Srinivas, from Bangalore followed “DHRITHII CHENNAI”, a jewellery designer seller on Instagram and believing it to be genuine ordered * sets of artificial jewellery worth Rs.****/-. The same was ordered on **.**.****. However,...
Jul 28, 2021 by Sangeetha Srinivas
Smart Watch Issue (Samsung Galaxy Smart Watch) Open
I purchased samsung smart watch active * on jan **** worth *****. it was nice working upto **/*/**** but suddenly it was not getting charged. I went to service center but the service center people are telling the water as entered into your watc...
Jul 28, 2021 by Muralidhara H
Instagram online fraud (earings store ) Open
I have ordered two earrings from the earings.store.in***(https://instagram.com/earings.store.in***?utm_medium=copy_link). I have an amount of *** INR via Google Pay to an account of Neethi Vohra(+** ***** *****). I haven't received the order an...
Jul 28, 2021 by Punnya Sanal
Package delivered late causing mental agony (Bluedart) Open
the reason is the item delivered too late caused a great mental agony as i could not surprise my friend for the gift on time and he left outstation..i have paid Rs. **** for the delivery from kolkata to chennai and it was promised that it would...
Jul 28, 2021 by Mohammed muzzakier
Furniture spoilt in 3 months (Pepperfry) Open
Hi We purchased a furniture (storage bed) from pepperfry. The Product cost is rs.*****. It was ordered on **-**-****, and the same got delivered on **-**-****. After three months the product is spoilt fully. We went to our hometown on *th Ma...
Jul 27, 2021 by Roshan Kumar
Fraud theft and cheating (Leela Krishna Toyota Visakapatnam) Open
Hi, i have booked a innova crysta red color at leela krishna toyota visakapatnam. They cheated me with multiple false dates for the car delivery. I cancelled my booking on JAN *th but till now i havent received my money back....
Jul 27, 2021 by Prudhvi
Empty Package Delivered (Tata Cliq App) Open
This mail is in response to an issue that has not been resolved by the tata Cliq team. I Deev Mehta (Registered Mobile Number - ********** and email id - deevmehta**@gmail.com) has received an empty box of Titan Watch (Order ID- *********) deli...
Jul 27, 2021 by Deev Mehta
Faulty tv not being repaired replaced (Kodak tv SPPL ) Open
Dear Sir/Madam, I wish to complain about Kodak Smart Tv (Company- SPPL/Super Plastronics Pvt Ltd) purchased on **th Sept'** and installation done on **th sept'**, invoice no. FAC*R***********, kodak *** cms (** in...
Jul 27, 2021 by S Rajesh
Product damaged by engineer (Mi Tv ) Open
Sir, Maine December **** me ek mi tv ** inch ka purchase kiya tha jiski cost *****/- rs thi or jo * saal ki warranty ke saath muje mila tha . isey lene ke baad * mahine b nahi huye thay or feb-**** me iski display kharab ho gayee or complaint k...
Jul 26, 2021 by NITIN KUMAR
Wrong promises (Football monk ) Open
They delivered a fake atletico madrid jersey to me....... they said it will come with shorts... but when i recieved the parcel..... there were no shorts with jersey..... previously they picked calls on customer care support no. but after the de...
Jul 26, 2021 by Swapnil sharma
Recieved wrong product from myntra and they denied to provide the return for that (Myntra) Open
Hello! I ordered Louis phillipe * piece formal suit which came original first time but because fitting issue I requested exchange of another Louis phillipe * piece formal suit for which I also paid extra! But they delivered completely wrong bra...
Jul 26, 2021 by Gajanan Sable
Product not delivered (vplak com) Open
I ordered this JBL headphone on **th July **** by paying full amount upfront. On the website they promised to deliver the product in * days but haven't delivered till now. When I checked the status on their website after * days, it still showed...
Jul 26, 2021 by GAURAV KHETAN
Refund from Qnet Vihaan direct selling pvt Ltd (Vihaan direct selling India Pvt Ltd Qnet India ) Open
Case Note: Hello, Myself Pradeep Sharma, I purchased a holiday package product from Qnet Limited i.e.(Tripsavr Mega) of USD $****/- on **.**.**** and Receipt no-RC********. But after some days I realize the product is not useful for me and it...
Jul 25, 2021 by Pradeep Sharma
Not received product (Nurserylive) Open
I have ordered a plant pot on **.**.** order no. NLV**********. also did the payment of **** rupees.. it was showing the product will be delivered within *-* days..its **th of july and not received the product not even any satisfactory update o...
Jul 25, 2021 by Bikram saha
Inordinate delay in delivery and installation of almirahs and vanities (Spacewood Furnitures) Open
We paid Rs *.* lakhs advance for installation of * wardrobes and * vanities at our residence in Gurgaon. The promise was total installation and set- up by February end, this has not happened even after * months, if fact, as they have divulged a...
Jul 25, 2021 by Aparnaa Laxmi Singh
Defective product received (Amazon.in) Open
I just received a product ordered on Amazon today and I got a defective product. Noise cancellation feature was not working and gets disconnected at random intervals. I contacted Amazon nearly * times and what they mentioned was not to call the...
Jul 25, 2021 by Hrudaya Ritika
Care Customer Center based in Mumbai Scamming customers (Care Customer Center) Open
Hello Voxya Team, Thanks much for helping me in the past. This time I have been scammed for services & not products. A Home Appliance Service Center by the registered name as per their website is "Customer Care Service" based in Mumbai & offi...
Jul 25, 2021 by Roxanne
CHEATED (Indiabulls dhani apps ) Open
Im using dhani app and dhani one freedom card in last * months i payed regularly due on correct date but suddenly this app shows make a full payment and im not paying the single payment and dhani customer care workers call two times he says ur ...
Jul 25, 2021 by Kousikkumar
Required delivery confirmation for Redmi 8 (Sugdeal com ) Closed
I have ordered and done payment for Redmi * (Ruby Red, ** GB) (* GB RAM) for ₹ ***.**. I am not able to send screenshot on WhatsApp as mumber is too short only ** has written. Need to send payment confirmation but call center number and email...
Dec 02, 2019 by Manali Salunke
Change of items (Edifice Casio watche) Closed
Change of items low quality items delivered is fake company pz rise this complaint...
Dec 02, 2019 by Naveengowda HD
Fastag not delivered (Paytm payment bank) Closed
I ordered Fastag from paytm on ** nov ****. Order showed me it will be delivered by * dec ****. But till now on * dec it is not even dispached from seller. I messaged to customer care of paytm but they showed issue resolved but till now issue ...
Dec 02, 2019 by Ankit Tirdia
JBL Flip Bluetooth speaker get TWS mini Earpod free this add on Facebook and i have shop this ite (Ezzedeals) Closed
JBL Flip * Bluetooth speaker& get TWS mini Earpod free this add on Facebook and i have shop this items and i click on this and payment through net banking link and through and please check screenshot of Payment through...
Dec 02, 2019 by Vikas Bhatti
Got different fake cheap level product (https smartcombo in) Closed
I had ordered noise airbud and noise fit band for ****/-Rs, the product which i got is not the same ,its completely different & cheap level. Trying to contact the company but all the contacts are not working and website seems to be fake & no in...
Dec 02, 2019 by Aniket Kale
Incorrect product received (Ixoracart) Closed
Hi, I had ordered for the Blue and Green colour South silk designer saree. But I have received a wrong product. I have received a plain black saree with gold border which is not at all worth. And I don't have any necessity of that saree. I ...
Dec 02, 2019 by Kavya Rinku
Food not delivered and charged money (Uber Eats India) Closed
I ordered pizza from la pinoz in pimple saudagar, pune on * dec, at * am, the delivery guy called and told me to come near gate as no delivery is allowed in our society after ** am, so i went near gate and waited for him but no one was there a...
Dec 02, 2019 by Shubham Chore
Unable to return my product at myntra app (Myntra) Closed
I ordered a jeans from myntra and it doesn't fit me now i want to return this product but unable due to insider points. I unlocked myntra insider points by mistake. Because i was unaware about this. Please resolve it as soon as possible. ...
Dec 02, 2019 by Anjali
Package not received (qsporty) Closed
I have ordered hoodies from qsporty.com but still i have not received and not any message by compony . order id is *******...
Dec 01, 2019 by ASHISH SINGH
Fake product received (Infrill. Com) Closed
They have delivered a fake product n damaged one...
Dec 01, 2019 by Nupur
REFUND NOT RECEIVE D FROM JT STORE (The Jt Store) Closed
I ORDERED A SUIT FROM JT STORE ON ** SEPT ****,I RECEIVED DAMAGED PRODUCT AND FILE RETURN REQUEST TO JT STORE, THEY ARRANGED REFUND FOR THE SAME, AND THE PRODUCT PICKED UP FROM MY PLACE AND DELIVERED TO SELLER ON ** sept **** VI DELIVERY, BUT A...
Dec 01, 2019 by TARANNUM KHAN
Cancelled my order didn t refund me 270 (Zomato) Closed
I made order via zomato & paid *** Rs via paytm , I suddenly cancel my order from zomato chat , called to delivery person & restaurant also .But I got call from zomato &told me take order forcefully else your amount will not even you don't want...
Dec 01, 2019 by JAGDISH purohit
Bad Quality Food Received (Swiggy) Closed
Recently I ordered food via Swiggy. It was Paneer butter masala with * butter roti. What I received was paneer oil masala and * rubber roti. ...
Dec 01, 2019 by Prathamesh Kabra
Vivo mobile phone order not confirmed (Sugdeal com ) Closed
I have placed the order for vivo mobile phone and paid Rs **** online but I did not received any order confirmation....
Dec 01, 2019 by T.Lakshmamma
Extra amount paid (Ola Cabs & Ola Money) Closed
On ** and ** September I take ride on Ola I paid cash to the drivers .I don't know why my postpaid amount is also deducted I complain them many times that I already paid cash to the driver but still they continuously demand me to pay again...
Dec 01, 2019 by Kritika sharma
Package not delivered (NH 8 store) Closed
Never contacted either via mail or messaging after placing the order.Complete fraud company....
Dec 01, 2019 by Bijayananda nayak
Delivery not done (Q sporty com) Closed
Its been more than ** days and the product os not delivered. On website it says that product would be delivered in * to ** days. They didn't even contact me after I placed my order. Kindly look into the matter if you can....
Dec 01, 2019 by Ayush Raj
GlamEgo is dissolved and is not replying to any of the mails or calls (Glamego.com) Closed
I have subscribed for * months glamego box.I received the box for october month but after that they are not replying to my mails and calls for november. On Their website one cannot buy anything as everything is out of stock . They have looted...
Dec 01, 2019 by Riya
Product not delivered (NH8 Store) Closed
I saw their ad on instagram on ** November ****,so I placed an order for phone case for my Redmi Y* phone which was of ₹**. I paid them online via Paytm. Then i recieved a mail that my order has been successfully placed and i will be informed...
Dec 01, 2019 by Ankit Verma
Parcel not delivered (Ali Express) Closed
As I have ordered * item and paid payment online from Ali Express . It's been more than * months I haven't received anything from their side. I also talked to seller directly first they said we got any issue soon you'll get your all products bu...
Dec 01, 2019 by Vishakha chhikara
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's