E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Fisheshop) Open
I have placed an order (Live Fish) on www.fisheshop.com. At first they have asked to pay the amount and then only they can send the Fish. So, I had paid the amount and after a Day I received message saying that order is shipped(Auto generated f...
Aug 04, 2021 by Vikas
Not provide refund money (Touch Lcd House ) Open
My order number-****** jo mne **/**/** ko keya tha or yea product defected piece h fir mne easko return kardeya hu per * month hogye h abhi tak merko mere refund money nhi mile h. So. Aap please eas per action lo or merko mere refunded memory ...
Aug 04, 2021 by Rahul kumar
Money (Power Bank) Open
Hi, I invested money in power bank application. But recently closed their application. I lost my money and my references. I trust it is developed by play store only. I don't think it's a big scammer. Please anyone support me and how to get refu...
Aug 04, 2021 by Raghul sivakumar
MONEY TAKEN AGAINST WARRANTY REPAIR (Haier) Open
We have purchased a refrigerator, model, HRF-****PRL on **Jun **** from St George Electronica Pvt ltd, Calicut, which is having ** years warranty. The fridge was perfect to all means. But, last month, the cooling was not properly. We have...
Aug 04, 2021 by SASEENDRANATHAN CP
Package is not Delivered (BLEEKY PRO ) Open
I placed a order in zhopper smart its cost of **** I didn't get any order information....i ordered on **/**/****...
Aug 03, 2021 by Inapurapu sriram
Cancelled and return product refund is not yet credited to my account (Ajio) Open
I have ordered some products from ajio app during the date **th July ****. One product cancelled due to delay and some products returned due to size issue from ** July ****. there is no respond to the cancellation product to ajio app and the cu...
Aug 03, 2021 by Rumaisa
I bought oneplus from one plus app store There was a problem with some video etc so I sent it to th (Oneplus app) Open
sir i bought oneplus *t from one plus app store.There was a problem with some video etc., so I sent it to the service center.It's been a month till now my mobile is not returning and my refund is not even.Just saying wait ** hours, wait for *...
Aug 03, 2021 by Sritam Sahoo
Only 1 set delivered out of 30 ordered and paid for (Cloudnap Elite Fancy design decorative cushion) Open
Had ordered ** sets of cushion covers from Meesho App : from Cloudnap company. Order no #********** On *nd Aug **** at *pm delivery person delivered a packet which was received by my family, and as it was COD they called me to inform as i was ...
Aug 03, 2021 by Madhavi Chikhale
Birthday cake order (cakes portal) Open
I ordered cake on ** Aug ****. It has to be delivered by ** Aug ****. But it is still not delivered....
Aug 03, 2021 by Nithya Chandramani
Product Quality not met (HR Johnson) Open
HR Johnson is a renowned tile brand in India. However, upon purchasing tiles from them for my home I came across bent and faulty tiles, which comprised about **% of the total. Most of the tiles received were bent and more than the *% ratio that...
Aug 03, 2021 by Pradyumna Shee
Product not delivered (Sporty India Pty Ltd) Open
Hi, I ordered a cricket bat on the **th of May **** from a store in Meerut by the name Sporty India Pty Ltd. The person running the store never delivered my product and does not respond to my calls or messages. Since * months I have been ...
Aug 03, 2021 by Shravan Suresh
Biased and Unfair Treatment Arbitration Defamation of Character (CSS Corp Private Limited) Open
It has been almost * months since I have joined with CSS Corp and I was tested positive for COVID-** on **th of July **** and was on medical leave and today I received a call from my BHR stating that my previous employer details are fake wherea...
Aug 03, 2021 by Suresh Kumar
Fraud by sanjay singh olx (Vivo S1 mobile) Open
On * july ****, i show add on olx selling vivo s* mobile (* month old) rs. ****/-+*** couriers charges. . Olx use name “bill “send his no ********** and said that he is army man working in bhuj gujrat and asked to pay **** which i paid thr...
Aug 03, 2021 by Bharat
Fraud item didn t dilivered (Thriftshopindia) Open
I paid ₹**** to mohnish kalamkar(thriftshopindia) via PhonePe. But it didn't dilivered. I message him on whatsapp but he did not replied. After that i came to know that he is a scammer. Please help me out. ...
Aug 02, 2021 by Fateh Mohammad Tharadara
Wrong Penalty Imposed On Me (Meesho) Open
im a meesho seller im selling my products on meesho from last * years. And recently Meesho falsely accused me of having direct contact with a customer and levied a fine of Rs *,***, But I have never had direct contact with a customer. ...
Aug 02, 2021 by Hiren
Registration of Vehicle (Royal Enfield) Open
I bought a BS * BULLET X *** in the year **** January. After that I was told that my vehicle registration will be done within * weeks. Later Lockdown happened it got delayed and the dealership got closed ( Synergy Auto, Sakinaka). I tried conta...
Aug 02, 2021 by Brijit Reji
Loss of money on online purchase (sneakerscafee 07 Instagram page ) Open
I have done online payment (online payment) on **st July **** of Rs. **** for purchase of Nike shoes to Mr. Parth Vala who stays in Ahmedabad but now he is not responding to my calls and messages. Also he has blocked me on whatsapp and instagra...
Aug 02, 2021 by Ishank Motwani
Package Received Damaged No refund No replacement since 4 months (Amazon India) Open
I ordered HP Laptop from Amazon.in on March ** **** which was delivered on March ** ****. Unfortunately I received a damaged product, the display was cracked. On March ** I talked to Customer support and she told me that she arranged for replac...
Aug 02, 2021 by Mangesh Sakharkar
Worst repair service (Avita Laptop) Open
It’s been more than * months since I gave my new laptop for repair. I just used it for** days and it stoped working. I get responses that part is not yet available and it took so long. I need my laptop to carry along with me next month to ab...
Aug 02, 2021 by Karanjeet singh
Fraud company Pathetic Service (Regalia Corporate Services Private LimitedPune) Open
I got a call from company says about "your number is selected in lucky draw can you please come and take your gifts". I went there to take my gifts, but by brainwashing or brain hijacking methods to took my money. They promises us to provide h...
Aug 02, 2021 by Virant porwal
Wrong product delivered (Boat) Closed
I have ordered boat wireless earphones worth rp **** but i have recieved sony earphone which are duplicate and damaged too There is no proper customer support for returning or refunding my money back they are not even replying to the mails i ...
Jan 01, 2020 by Zoya
Empty parcel received (Shopclues Pvt Ltd) Closed
Sir, I have ordered refurbished blackberry key * le from shopclues and got an empty parcel. I complained about this and gave them every detail of the pack but still, they are not refunding my money. Please help me. My order no. is *********...
Dec 30, 2019 by Arjun Krishna
Fake Duplicate product given (Flipkart Internet Private Limited ) Closed
On ** cot ****, i ordered fila shoes men from flipkart and within * months shoes' condition is very bad eg. tears from sole , wrinkle etc just felt like i got *** Rs shoes . now flipkart not responding ...
Dec 26, 2019 by ANOOP KUMAR
Item not as per Specification Refund not initiated (Myntra) Closed
A nike women black city trainer training shoes amounting Rs****/- was purchased online from Myntra app on **/**/**** vide order no.*******-*******-*******. However on receiving the same, the product was not found as per specification and a retu...
Dec 20, 2019 by LILLY ARIFA SOHIL
Bad Quality of Repair service and Urbanclap executives not helping (Urbanclap) Closed
I booked an online repair service through urbanclap to repair my Samsung smart TV Display. But the the replaced screen was poor in quality and get blank within ** days of use. I contacted the service master regarding this and he said not to wor...
Dec 20, 2019 by Shivam Garg
Refund not initiating (Nykaa ) Closed
This is for my order number NYK-********-*******, i have bought a M.A.C lipstick for my wife. However, they have delivered a different product then what is shown in their order description image. I have initiated return immediately without usi...
Dec 16, 2019 by Bhargav Vyas
Order Confirmation not received (Capes India) Closed
I made a payment to Capes India using a Rupay Debit card and the payment was deducted from my bank account but I wasn't given an order confirmation notice, now I lost the money and order I placed too ...
Dec 13, 2019 by Shreenath Rajesh Shinde
Not able to return my product (Stribhava.com) Closed
I had ordered * sarees through Stribhava site on **th November ****. And very next day I had to cancel my order for some reason for which I have mailed Stribhava's official site with my order I'd and asked for cancellation and also the refund. ...
Dec 13, 2019 by Deepali basapure
Product not delivered nor refund made (Apollo Pharmacy) Closed
********* is my order I'd which I have ordered on **/**/****. After several times called customer care I didn't get any positive remarks from them. It's a prepaid order. The refund is not made till date. No sms, no call from the company is not ...
Dec 13, 2019 by Ankur Roy
Refund issues by Quikr (Quikr) Closed
I purchased Brand New Apple iPhone X ***GB, Black with original Bill and warranty!!!! AD ID : ********* For Rs ₹ **,*** Transaction ID: ************ and Order Placed Sunday, Nov **, ****, and the same canceled on **th Nov ****. To dat...
Dec 10, 2019 by Amit langoo
Refund not received (Shein.in) Closed
I had ordered * items from shein of amount **** on *th of November and i received the order on **th of November ..i returned one of the product which was a skirt on **th of November and my order number is HAZ***** and i have not received my ref...
Dec 09, 2019 by Shabnam Chauhan
Complete order not received (Swiggy) Closed
I ordered half kg mutton biryani worth ****rs from a restaurant called ammavin adupangarayil situated near agaram , perambur through swiggy ..they delivered only */* plate biriyani which cost around ***rs .. I called and they said they will re...
Dec 08, 2019 by Bharath arun
Wrong fake product received (Queendesignstudio Com) Closed
Wrong and useless product ...
Dec 07, 2019 by Jain rekha
Package not delivered (Case It Up) Closed
I have ordered a psg Jordan last month from case it up form and then I asked them when will my package arrive but they don't reply to my Instagram msg my mails and their help line no is switched off or busy or unanswered so plz help me to get m...
Dec 07, 2019 by Aryan Awatare
My money is not crediting (Ludope com) Closed
There is a website ludo pe.where you purchase coin by rupees and play and when you win coins you convert this in rupees and send in the account. I redeemed **,*** coins =**,*** rupees Now they are not releasing my money and not returning. An...
Dec 06, 2019 by Denjil
Bad quality product (Ajio Reliance Retail Pvt Ltd) Closed
I purchased a jacket from Ajio, Removed the tags to use that then later I found that there are so many threads coming out of the stitching and some part of that are torn, when I rased complaint against the same then they said we will not accept...
Dec 04, 2019 by Paramveer Singh
Refund not received (Sugdeal.com) Closed
I Booking real me * pro in sugdeal .com I pay the money but not confirmation msg and no responds for sugdeal members so plz refund my money in my bank account ...
Dec 04, 2019 by Siva Reddy
Money deducted but not received (qsporty) Closed
I order an item on * novembe r.s *** and also my money cuted from my a.t.m it has become to late my order id is ****** please help me....
Dec 04, 2019 by Madhav mukherjee
Delivered wrong product (Smartcombo In) Closed
name is amarjeet from meerut. My mobile no is **********. I ordered a combo pack of wireless bluetooth over-ear headphones with touch screen smart watch. On the site there was picture of sony headphone and diesel watch. But deliver a JBL headp...
Dec 04, 2019 by Vivek soni
Wrong product delivered (JiyaSarees) Closed
The product delivered is completely different from the product ordered and no reponse from the customer care number or even to the mail. Its really waste to follow this JiyaSarees and it is fake where they make use of people trust....
Dec 04, 2019 by Divya
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's