E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Phonepay fraud (Sporta Technologies Private Limited ) Open
Sporta Technologies Private Limited - Fake message about cashback I have received a mesage yesterday stating that I have received cash back on my phone pay, and asked me to open my account to receive the same. When I opened my account there ...
Aug 08, 2021 by thoufiq
Mobile phone missing in the box (Amazon) Open
I have purchased a mobile through Amazon app.but mobile phone missing in the box at unboxing time.i am complain in Amazon customer service.but they are not give my refund.please help me. I have a proof of unboxing video. Mobile name: redmi not...
Aug 08, 2021 by Devendra Sharma
Account got suspended After complaining about the food (Eatsure Food Delivery App) Open
I have ordered food from EATSURE and they just delivered me uncooked chicken food that is not even eatable I already paid them my hard earned money for food. I just told them to replace my order or else to return my money back to me.after that ...
Aug 07, 2021 by Thangaperumal Nadar
Package not delivered (Finifox Fashion) Open
Not delivered, not refunding even after calling customer care ,asking for bank details and otp ...
Aug 07, 2021 by Shaik Azeem
Complaint against Flipkart s Complete Mobile Protection Plan (Jeeves Complete Mobile Protection) Open
We had purchased Complete Mobile protection plan (Policy # CMFK************) through Flipkart for a new mobile phone we purchased in June '**. In a recent incident, our phone screen got damaged and I filed a claim with Jeeves for the same on Au...
Aug 07, 2021 by VIvek Chawla
Package not delivered (Flipkart) Open
This is *Arif Sanadi* from nexalus innovations llp sangli as I've ordered *APPLE iPhone ** (Blue, *** GB)* *Blue* *Seller: TrueComRetail* *₹**,**** On ***th July ***** and the expected delivery date is *Friday *th August ***** but d...
Aug 07, 2021 by Arif Sanadi
Www softvity com didn t provide services as promised for development of a website (www softvity com) Open
Dear Madam/Sir, Miss Ritu from www.softvity.com (Website Development Agency) contacted me over phone on *th July'****. She said that premium website with premium support of **X* Hrs for one year will cost Rs ****/-. I told her that I already ha...
Aug 06, 2021 by Ashutosh Aditya
Selling online products with fake promise (Spartan Progear) Open
I have bought a Bike rider's glove (L Size) - SCIMITAR from https://www.spartanprogear.com/ website which costs me Rs.**** on Aug **, ***. Based on the measurements mentioned ordered it but, when I tried felt that it's too tight for and need to...
Aug 06, 2021 by Jayachandran Palanisamy
Regarding returns and refunds (Tatacliq) Open
I purchased a fridge from TataCliq on **/*. The product was quite damaged. I complained to Tatacliq on **/*. They accepted the return request and gave me a ticket no.: ********. After complaining on social media ,they contacted me and told me...
Aug 06, 2021 by Narendra Sahu
Amount debiting without acknowledgement (Apple combill) Open
₹***/- has been deducted from my HDFC debit card by apple.combill , at *.**am on * July ****, also on **th july **rs was debited this **rs debiting was facing from march **th ****. kindly do the needful to get refund of ****rs and help me in...
Aug 06, 2021 by K G Kiran
Refund needed (Just Dial) Open
The representatives of the company approached me for banner listing ,telling the banner team would contact me after i make the payment regarding the content of the banner.It has been more than ** days,the banner team never contacted me.When i c...
Aug 06, 2021 by Rajni Agrawal
Jeeves not providing repair under the warranty (Mi 43 ultra hd ) Open
Purchased Mi TV-** from flipkart with extended warranty. Warranty service provided by Jeeves. However Jeeves is not providing the repair service for TV issue. Also deprecated refund providing instead of the repair which is expected....
Aug 05, 2021 by Archana Dagale
Flipkart seller cancelled my laptop order and has not refunded my prepaid rupees (Flipkart) Open
I am currently living in Sonipat, **/**km away from Delhi, and falls under National Capital Region. I had purchased Asus vivobook laptop for ***** rupees from flipkart (seller-TBL Online) on **th July, ****. The delivery is expected on **st Jul...
Aug 05, 2021 by Sandipan Purkait
Company closed (Regalia Corporate Service Pvt. Ltd.) Open
I have purchased a plan of Rs ***** from Regalia Corporate Services Pvt Ltd. On *-**-****. Now when I reached them from booking, they are unreachable. They mail id is not registered in domain now. Please help me to refund my money....
Aug 05, 2021 by Ajul Dixit
AC Service (Carrier Air Conditioners) Open
I bought a Carrier AC in May **, **** which cost me almost ***** rupees.. But while installation the Brand Technician didnt Vaccum the Gas pipe which is a normal procedure.. But i was unaware about that while installation. So i thought they hav...
Aug 05, 2021 by Bhabesh Ranjan Dash
Pathetic Premium Care (Lenovo (INDIA) Private Limited) Open
I lodged a complaint about a bent screen on **th May ****. It is *th august **** today and the grievance has not been solved. In fact, the engineer from Lenovo visited my place and broke the LCD screen, and left the site marked it as resolved. ...
Aug 05, 2021 by Jai Ram Atluri
Flipkart MARQ Ac service and repairing (Marq) Open
Hello Sir/ Madam, I have purchased a Marq AC by Flipkart on April **th and the Order id is "OD******************". After * months of minimal usage, the AC stops working and the product is still under a warranty period of * year from Jeeves C...
Aug 05, 2021 by Chaitanya Murali
Coine One Group fraud (Coinone ) Open
The Coinone group fraud With me *****RS/- when i see a Live Stream on Youtube Channel Name Infected Gaming, Akshu Plays and Mafia iWNL. The stremer suggest us to invest money in Coinone. We invest money after due to some reasons i want to with...
Aug 05, 2021 by Naeem Patel
They fraud with me (Coineone Group Of Company) Open
The coineone company is fraud me ***** rupee when I see a live stream on mobile of infected gaming the streemer sugugest me to invest in the coinone but the platform is fake.... Pls sir help me to my money back...
Aug 05, 2021 by Ripunath sahu
Ordered one shoe from one website (aldrado com) Closed
Not received the product i ordered. Nor got any confirmation mail or sms that when i will receive the order . And they do not have any track your order option ...
Jan 02, 2020 by Megha Ash
Poor quality (Aviratvastram ) Closed
I had ordered a lehenga of worth rupees **** . I got a totally different product from the lhenga chili I ordered . I dont expect this . I had spend money for this shit I want my money refunded ...
Jan 02, 2020 by Rakhee jain
Hasn t delivered by order (Alrado ) Closed
I have ordered shoes on Facebook from Aldrado website till now I haven't received the delivery. ...
Jan 02, 2020 by Santosh Rao
Fake product delivered in the name of JBL (Flipspeakers.com) Closed
Flipspeakers has delivered a fake local product in the name of JBL speakers. I had ordered for jbl speakers but they delivered a fake product which is not even working and is of no use. I've paid Rs. **** for this. I want to return the product ...
Jan 02, 2020 by Aishwarya zakie
Damaged product delivered twice (Pepperfry.com) Closed
Two times damaged tv unit delivered and one tine wrong unit delivered. It costs me my valuable time ...
Jan 02, 2020 by Vivek Anand
Package not delivered (Aldrado) Closed
I had booked shoe and watch with aldrado.com e-commerce site, but surprisingly they don't have any order tracking system, ...
Jan 02, 2020 by John B Ambrose
Fake products received (Sound Monks.in) Closed
Fake products, shown gonoise earbuds and smart watch, and delivered lokal headphones and watch. Fake site, phone numbers, pathetic people ...
Jan 02, 2020 by Chetan Gawande
Package not delivered (Aldrado) Closed
Order no.#***** ,payment txn.#****** online payment...
Jan 02, 2020 by Amit kumar bharti
Package not delivered (Aldrado.com) Closed
I have purchased a shoe through Aldrado.com on ** Dec **** & the order no. is #***** but package not received yet. ...
Jan 02, 2020 by Vickey Kashyap
Product not received (Aldrado) Closed
I have order shoe but still am not received ...
Jan 02, 2020 by Kunal kedar
Continous Delay of my product (Amazon India) Closed
I ordered my product (order number - ***-*******-******* ) on ** December **** from Amazon.in . On the particular assurance that ordered will deliver between ** December **** to * January **** coz i have to leave the place on pre schedule date ...
Jan 02, 2020 by Abhishek Tiwari
Package not delivered (Aldrado) Closed
I had ordered shoes on ** dec and made online payments as well but have not received the products till now and no information for the same. ...
Jan 02, 2020 by Meera Gupta
Product not received (qsporty) Closed
Q sporty fake compony maine shoes magaya thai or paise bhai payment kr diye the shoes * ko aana tha jo ki aage tak nahi aaya * /**/****. Ko aana tha or abhi bhi nahi aaya aage date hai */**/****. Or payment hogayi contact bhi nahi ho raha hai ...
Jan 01, 2020 by Atul
All products are not delivered (Winni.in) Closed
I have ordered cake and flowers to madurai on dec **st. Only cake has been delivered and status got updated as delivered in app. They are not responding to my complaint mail. There is no proper support for customer issues....
Jan 01, 2020 by Sushma
Transferred money to a Fraudster (The Genuine Seller) Closed
Hello I’m An normal people but last night I got a deal from an Instagram page name. thegeniuneseller I don’t know who ever he/she he takes from me an amount of ***** . And just blocked me from everything whats app and Instagram also . F...
Jan 01, 2020 by Vishal Singh
Product not received (Aldrado) Closed
This is fake website. i have purchased shoes but not received yet.There are so many peoples who faced same issue. Please stop this types of website to avoid any scam for other users like us....
Jan 01, 2020 by Rikesh limbachia
Package Not delivered (Aldrado.com) Closed
I orderd shoes from this site made payment through my paytm of 449 I received a msg for my order confirmation and package dispatched will deliver shortly but still no packet received I complain at support@aldrado but no revert from there si...
Jan 01, 2020 by Makarand Tattoo
Product not received (Adrado) Closed
I ordered shoes from aldrado but it do not received till now...
Jan 01, 2020 by Pawan
Order not delivered (Aldrado.com) Closed
I orderd shoes from this site made payment through my paytm I received a msg for my order confirmation and will deliver shortly but still no packet received I complain at support@aldrado but no revert from there side I think this is a fra...
Jan 01, 2020 by Anil kaushik
Refund not processed (Flipkart) Closed
I have ordered vaccum cleaner using Flipkart pay later option. Later I have paid the amount using phonepe and on the same day order got cancelled from their side. From then Iam contacting them and asking about the refund, they gave so many dead...
Jan 01, 2020 by Yuva Sri
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's