ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

FRAUD COMPANY QNS ENTERPRISE ISSUING VOID AGREEMENT AND SERVE LEGAL NOTICE THEREAFTER (Qns Enterprises) ^Open

In last nine months I had some financial problems. Owing to this, I am search out any alternative income sources to sustain livelihood along with my family depended on me. On **st Jan ****, in the morning I got a call from a lady named Moni ...

Feb 17, 2020 by SANJIB PUSHILAL

Delivered expiry biscuits (Ondoor) ^Open

I have ordered some groceries to Ondoor: Online Grocery Shopping. all material delivered on next day via order no. ******* dt. **-**-****. but out of those material * biscuits packets delivered expired. ...

Feb 17, 2020 by Ankit Jain

Wrong product sent no refund done (Purplle.com) ^Open

I made many complaints since *th Feb. My Order id.*************... I had asked for Exchange earlier on call also I had confirmed but no one is coming for pick-up...Kindly Refund my amount as you are not interested in any pick-up.... Its been *...

Feb 17, 2020 by Prachi

Indian army parcel service Indian Army transport parcel department fraud (Realme 128) ^Open

Hi, Sir actually I had seen an ad in facebook for sale of realme *pro ***gb is of Sahil kumar .I called him and asked the details he had sent me car photos and all ids of him like army employee card. So I had seen all that I thought he is not ...

Feb 17, 2020 by Shaligram kumar

Amazon account compromised leading to debit from linked bank account (Amazon) ^Open

I returned an Amazon product which led to leak of my order details. The caller informed my wife that there is a problem in refund and needed her to fill a form shared via SMS. When she filled out the form with her basic VPA details, the linked ...

Feb 16, 2020 by Sriram Bhamidipati

Return of 2 door wardrobe purchased online from Pepperfry (Pepperfry) ^Open

Hi Team, I purchased a * door wardrobe online with Pepperfry at INR **** as the wardrobe was looking pretty decent one in the images shown on the website and dimensions for the ply wasn't mentioned anywhere in the product details. After the...

Feb 16, 2020 by Abhishek Karaiya

My money was taken by a person from a fake website https hire com contact html (Hacker4-hire.com) ^Open

Today i contact a website for hacking my boyfren whatsapp account as i thought he is cheating on me. The website is https://hacker*-hire.com/contact.html. I pinged to their watspp no +*** **** ****. He told me the service charge is ***$ and it ...

Feb 16, 2020 by Laishram Robina Devi

Wrong billing and missguide to consumer (Globus Stores Private Limited) ^Open

On **-**-**** I purchased clothes from globus store in ludhiana at westend mall.my total amount was ₹**** something.The man on billing counter and salesman both told me to complete ₹**** amount and get a trolly bag free.I asked him both two...

Feb 16, 2020 by Prince Shrivastava

Fraudulent use of debit card via closed netflix subscriptionaccount (netflix) ^Open

I enrolled for Netflix trial subscription which I cancelled within trial period. But The netflix continued charging me for next * months which I didn't notice, as I expected account closure But when I noticed my bank account statement there is...

Feb 15, 2020 by Sriram Bhamidipati

I want to cancel the product but no way to do it (Infrill. Com) ^Open

I ordered a zeblaze Thor * watch on infrill.com and paid rs. **** by Paytm and later read that they are a fraud company so wanted to cancel the product and get my money back. But there seems no contact and no way to cancel. There is no way to c...

Feb 15, 2020 by Deepika Kothari

Order not delivered and they said that they attempted to deliver but not a single phone call came (Myflowertree.com ) ^Open

I ordered cake and bamboo but order was not delivered.they didn't gave any call but they mentioned that they tried to deliver.when iam calling then no one is answering,my order was for Ranchi Jharkhand state...

Feb 15, 2020 by Raushan Raj

Policy cancellation (Policy Bazaar) ^Open

My name is milin. My health is not fine. I need amount for medical services. But Right now i don't have means. So i want to cancel the my policy so i can take the medical services. I want to withdraw my amount. But company not taking any furthe...

Feb 14, 2020 by Milind kumar

Product not delivered (Nafa.in) ^Open

Hi my name is siva, few days back i'm looking for purchased to book my show gift card. In that process, i've seen nafa.in website. At the time of looking that website, I believed it's a genuine website. Till now I didn't face any issues in the ...

Feb 14, 2020 by S KRISHNA REDDY VANIPENTA

Order PlacedNot deliveryed (vdaygifts in) ^Open

Hi Team, I have placed an order on your website. Not able to reach your helpdesk. Please reachout to me as soon as possible. Order No:********* Contact Number:********** Regards, Shumsuddin Shaik Message failure: Mail Delivery Sys...

Feb 14, 2020 by Shumsuddin Shaik

Rental Contract Issues (Flyrobe) ^Open

I'm a merchant wrt Item ID FRES*****-**-*****, Flyrobe has not paid me for * year now, and not replying to emails/calls to return my outfit. I'm afraid they lost it....

Feb 14, 2020 by Mandeep

Package not delivered and no communication is possible (Myflowertree.com ) ^Open

I ordered flowers on **th Feb **** at around * pm and they showed same day delivery possible and so I ordered the flowers and paid for it. Then I was tracking the order the whole time and the out for delivery stage of the order never arrived ...

Feb 14, 2020 by Akash pal

Dulpicate products shipped from Crazendemand (Craze & Demand) ^Open

Dulpicate products shipped from Crazendemand, No response for return request and phonenumbers not available to contact. * sarees worth **** delivered on *th february...

Feb 13, 2020 by Haripriya

Fake goods delivered (Www Saribox Com) ^Open

Made an online order of a saree and was sent a curtain like cloth full of ink marks. Later saw that many consumers on Google have complained about this website. Saribox has been duping people for a while....

Feb 13, 2020 by Shweta mulki

Package not delivered (Goslay) ^Open

I had ordered a 'Black Solid retro denim jacket' from Goslay.in on **th Jan'** with an order #*****. I made a payment of Rs. ***/- through my credit card. However the order isn't delivered to the shipping address which I mentioned while placing...

Feb 12, 2020 by Yash Jay Shah

Wrong fake product delivered (Ezeekart) ^Open

Hello, I have ordered online wrist watches but one get one offer MI brand M* model health wrist watch. I have paid to Ezeekart online thru Paytm on *th Feb **. Today I have received the consignment. After opened I found * Chinese useless...

Feb 12, 2020 by Subhransu Sekhar sahu

Received a different saree (Ethnikmall) ^Closed

I ordered a different saree but received a different one. Price of the saree was ****. Order id *********. Tried the customer care numbers but they are disconnecting the call every time. ...

Apr 15, 2019 by Archana

Money deducted from my account but order not placed (Spoyl) ^Closed

I ordered two products from the Spoyl app but the order didn't get placed and the money got deducted from my bank account. Further, their customer care is not responding as I tried to contact them many times....

Apr 15, 2019 by Garvit Garg

No order update (Dealmyntra.in) ^Closed

I have ordered a Redmi note * Pro mobile phone (* GB RAM, *** GB ROM, Black). I had scanned the QR code in the payment tab and made a payment of ***** INR using google tez app. The amount has been debited from the account. But, I did not get an...

Apr 15, 2019 by Stinson Stephen

Fake online website (shopupi.in) ^Closed

I booked Redmi note * on **/**/**** and did payment by phonepe. I paid *****. After payment, I get the order Id ******** and then I called the customer care. They told me that after ** hours your dispatched number will be sent to your register...

Apr 15, 2019 by Arun

Pick up facility not available (Flipkart) ^Closed

Flipkart is doing delivery of Washing machine at Joda, Keonjhar (Pin-******). But they are not extending the pick-up facility of the old washing machine in exchange. ...

Apr 15, 2019 by NARAYAN SAHU

Wrong item delivered (Willora.com) ^Closed

I had ordered two pieces of cotton Kurtis for Rs.**** but the product I received was not the one I ordered. They sent cheap Kurtis which doesn't even cost Rs. ***. I tried to mail in the address given on their website but they are not respondin...

Apr 15, 2019 by Pratima Rizal

Money taken but product not delivered (Dealmyntra.in) ^Closed

I have purchased Redmi note * Pro online from dealmyntra.in and I have paid money through phone UPI payment app on **.**.****. The website is fraud. Please close this website at the earliest. However, no product is delivered to me. The customer...

Apr 15, 2019 by Poojan Mahendra Dedhia

Wrong product delivered (Ciaraa) ^Closed

Maine lehnga mangwaya tha bhikariyon jaisa gown bheja hai. Please help me....

Apr 14, 2019 by Gaurav gupta

Wrong product dispatch (SURAT JURISDICTION) ^Closed

I order a kurti online on peenar.com. But they sent me the wrong product of very cheap quality. Now I want to return this product and refund my money. I called on their contact number but it is switched off. I felt cheated. I will never recomme...

Apr 14, 2019 by RADHA KAMBOJ

No order confirmation after payment (Insasta.com) ^Closed

I have booked two smartwatches on **.**.**. The order no. is ****** and make payment of Rs. *** against the order. But till date, I don't receive any order confirmation. No any mail no message and also customer care no is switched off. Also, my...

Apr 14, 2019 by Ashish Bhambhani

Phone case not delivered (Coverism.co.in) ^Closed

I ordered * cases at *** in January and still, I didn't get my product and I paid money also as here only online mode payment option given. Please do the needful....

Apr 14, 2019 by Grishma Parmar

Fraud done by the company with me (Jubliworld ) ^Closed

I saw the add of jubliworld on Facebook and I ordered a Music Playback Video Calling *.* inch Smart Watch Phone. When I get my product I open the box I got a Samsung duplicate Bluetooth in it. I have called many times on customer care no. and s...

Apr 14, 2019 by Mukesh Trivedi

Order not delivered (Coverism.in ) ^Closed

There was only online payment mode. I have paid through my Paytm. * months have been completed still I haven't received my order. Please help me. ...

Apr 14, 2019 by Wazida Begum

Package not delivered (Printland) ^Closed

My wife ordered a cushion from this site. She placed the order on the **th March which was supposed to be delivered on *th and till date we have not received the order. Despite chasing these people so many times I have no update on the order. D...

Apr 13, 2019 by Shailesh Kumar Upadhyay

Wrong product received (Fastroly) ^Closed

I have ordered a blouse thinking it is a ready-made blouse but got delivered a cheap product which will cost ***/- only....

Apr 13, 2019 by Sumi

Cheap product delivered (Vastrova.com) ^Closed

Worst product received so far and very cheap quality and they are not even responding to mail. I need a refund to my bank account. Fraud people fraud website. I am very dissatisfied....

Apr 13, 2019 by Niharika

Wrong package delivered (Sari bhandar) ^Closed

I ordered saree from sari bhandar on *th of April worth Rs **** but they delivered me different saree with very cheap quality. I tried to contact them so many times but they are not bothered to reply back. This company is a real fraud. ...

Apr 13, 2019 by Minakshi gurung

Not able to return the products (Myntra India) ^Closed

The items in my Myntra orders having order numbers: *******-*******-******* and *******-*******-*******, consisting of many dress items. It has been delivered to my address long ago. But due to some size issues, I would like to return some item...

Apr 13, 2019 by Parag Saharia

Company not responding (Vastrova ) ^Closed

I ordered * dresses from Vastrova. It looked awesome in the images and site the description was also good. The comments section was nice but when I received its dress material was too cheap. The colour was so different from the images and the s...

Apr 13, 2019 by Renu

Wrong product delivered (Craze N Demand) ^Closed

I have ordered one silk saree which is **** Rs. but I got wrong saree and very poor quality. Please help me to get back my money....

Apr 13, 2019 by Pemitha