E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Due to Just dial I loosed My Money (Just dail) Open
Hi Sir , My name is Mahendar Reddy I enquired just dial for Deposable Paper Suppliers in Hyderabad. With in * min I got call from from **********. They told me that sir we got u r number from Just dial We are from KAMAL Paper Mart. We will supp...
Aug 11, 2021 by Mahendar Reddy
ORDER CANCELLED (Amazon) Open
Placed laptop order on ** july in prime day sale. Prime day sale means very low price available for that * days( **,** july).I placed order for laptop @*****/-.On next day my order cancelled with out any information.Already contacted with Amazo...
Aug 11, 2021 by HARIVARDHAN
Mivi collar classic not charging (mivi collar classic neckband) Open
I have raised a request to replace my Mivi collar classic earphones because of no charging issue. They sent one person to collect it and told me to wait for *-* days. Now after * days my issue is not resolved and I am not getting any updates ...
Aug 11, 2021 by Suraj Mishra
Refund not issued (Patanjali Order me app) Open
They are not making refund of my ₹ *** against **th July application of Swadeshi samridhi card. Neither card delivered nor refund initiated just provided a complaint no. ******. My email id is : tarunthukral****@yahoo.co.in...
Aug 11, 2021 by Tarun Thukral
Late delivery of my order (Flipkart) Open
I have ordered the Realme * pro (Mirror Blue) *gb+***GB variant on the *th of august. The expected date of delivery was the *th of Aug but it did not get delivered. Later I was given another date of delivery that is **th Aug. But till today the...
Aug 11, 2021 by Shubham kumar
Package not delivered (Ismart pvt lmt) Open
Sir I order a phone from i smart reseller from Kalyan maharashtra they said I have to pay **** for the order to confirm booking the order cost was ***** and the next day they send me a fake invoice and tell I have to pay gst **** and then they ...
Aug 11, 2021 by Parteek Sindhu
Package not delivered (backbange com) Open
My complaint is about company backbange where I have already paid for the product which is ****rs I have not got any update on the dispatch it has been more than ** days I am filing from tamilnadu Salem please do me some justice I have repeated...
Aug 11, 2021 by Karthik balaji
Committed work not done and no response after receiving money (Individual Person) Open
I had an oral agreement with an individual (Ms. Smila) to write technical research articles for me since June ****. Agreement with Ms. Smila: *) To write standard and quality research articles/papers which is capable of getting published ...
Aug 10, 2021 by Sivaraman Eswaran
Smart Appliance Services Fraud (Smart appliance service) Open
Our IFB Front load washing machine was giving “Drain Error” message just before completion of the washing load. Searched for IFB Washing machine service number online and called this Fraud Listing in Google search. A guy called Ryan (Real ...
Aug 10, 2021 by Kavitha Reddy
Warranty claim (Furniture home) Open
I bought a bedroom set in **** having * yrs warranty from Furniture Home, Ranchi. Now, one of furniture that is bed's hydraulic isn't working, also some parts were broken badly. When i called for repair/change, he simply told me that ownershi...
Aug 10, 2021 by Sunil kumar
Poor Quality Material (Pepperfry furniture) Open
We have bought a new Cot from Pepperfry Bangalore Whitefield showroom in the month of Feb **** With a *-year warranty(Order number -Order No ********* Product Got damaged -Takai Queen Size Bed in Wenge Finish) After * months the material came ...
Aug 10, 2021 by Sreejith Raj
Non delivery of product (A O Smith India Water Products Pvt Ltd ) Open
I had ordered instant water heater MiniBot *.*kW from online site of AO Smith India on **.**.**** and made online payment of Rs.****/-. I received order and invoice no.***** dt.**.**.**** through email from the company. However they have not pr...
Aug 10, 2021 by PRADEEP BHARATHAN
Different price in another cities (Dominos India) Open
There is difference between in prices according to the cities. And specially in pizza burger veg in dhule price is rs** and in Pune city price is rs***....
Aug 10, 2021 by Ashish
Refusal of extended warranty claim (Cpp Group India) Open
Have purchased a tv from Gopi Nandilath g-mart, Thodupuzha with extended warranty for two years. The shop manager strongly advised to buy the extended warrenty too with the tv and arranged same on spot. After two years tv started malfunctioning...
Aug 10, 2021 by Shibi Kurian
Money Looted Case officers abscond Irresponsibility Fraudulence (Himdiya Enterprises Pvt Ltd) Open
I run a company named "HIMDIYA ENTERPRISES PVT LTD". I have been consulting in IndiaFilings for Income tax filings and company maintenance. My company got registered on **.**.****. I have been paid ***** for registration and yearly maintenance...
Aug 10, 2021 by Dineshkumar Jeyabalan
Package not delivered and No response (Farha Begum) Open
Dear Sir, The person named Farha Begum posted in Facebook that, she is giving Iphone ** pro max for rupees **** and Apple I watch series * for ****, so i contacted her, she gave her whats app number to contact and she said to pay the amount in...
Aug 10, 2021 by Vignesh Palani
COMPLAINT AGAINST QUIKR (Quikr) Open
Hi Greetings, Hi, I got a call from one person, his name is Mr. Mohd Mustakim Khan, he said that he is calling from quikr and shared his quikr's id card through email and whatsapp. He explained about your business plan called "...
Aug 10, 2021 by Arunkarthick
Refund of security deposit not received (nestaway) Open
Hi, I left that flat last month in noida and nestaway has not refunded me the amount yet making excuses. They are sayinh owner will give and the owner is saying nestaway has not paid them for their flats in Bangalore, so clear that case first,...
Aug 10, 2021 by Isha Mahar
Payment Issue (Royal oak India) Open
Hello, I tried to purchase a bed from Royal Oak online website (https://www.royaloakindia.com/), the transaction was a EMI purchase but the payment failed multiple times. I later received a mail from the bank saying that the loan was succ...
Aug 10, 2021 by Akshay Joshi
Warranty cheating (2GUD BY FLIPKART) Open
I purchased a phone from *gud website (realme *pro)this phone have * months warranty after * months usage this phones display started flikering i contacted *gud customercare and they given their service center number i contacted the service ce...
Aug 09, 2021 by Pradeep
Package not delivered (Aldrado Com) Closed
I ordered a pair of shoes on December **st in aldrado.com website didnt heard back from them. I sent many mails in order to get in contact. But no response. Damn you aldrado. I want my freaking money backkk ...
Jan 04, 2020 by Deepika
Aldrado fake Shipment not delivered (Aldrado online shopping website) Closed
I ORDERED SHOES WITH ADVANCE PAYMENT AT ALDRADO WEBISTE.AFTER PLACING ORDER I DIDN'T RECEIVE ANY TRACKING ID AND ORDERED CONFIRMED MESSAGE. ATTACHED PROOF BELOW. STILL SHIPMENT NOT DELIVERED. ...
Jan 04, 2020 by Jagdeesh
Package not received (Air 210 shoes) Closed
I booked Air*** shoes through aldrado cost is *** till not received my package. So, please help me. I paid this amount through credit card....
Jan 04, 2020 by Raja Sekhar
Fake products delivered (Shopnik E Service Private Limited) Closed
I have ordered noise combo fitness watch and noise shots bluetooth earbuds with only COD available, order no-******. i have been cheated by delivering wrong products which are fake and costs around ₹****/- approx . request you to please resol...
Jan 04, 2020 by Bijay S R
Issue not deliver shoes (Aldrado Com) Closed
Hi Prem Kumar, We have finished processing your order. [Order #*****] (December **, ****) Product Quantity Price Men Sport Shoes *** Size: * * ₹***.** Subtotal: ₹***.** Payment method: Paytm Total: ₹***.** my order not ...
Jan 04, 2020 by Prem kumar
Package not delivered (Aldrado) Closed
My order num is #*****, and still i haven't received my product..which is ordered on **th dec****..i want my money refund...
Jan 04, 2020 by Isha thakur
Package not delivered (Aldrado) Closed
I order shoes on ** December but they cannot deliver.i pay the payment through paytm in advance but the shoes are no deliver......
Jan 04, 2020 by Sampat hiranwal
Package not delivered and walled amount not refunding (Milkbasket) Closed
My package was not delivered to me..and when i complained about the same they didnot refund any amount either. ...
Jan 04, 2020 by Harneet Kaur
Order Not delivered (aldrado com) Closed
My order No. ***** dated **.**.**** is not showing any status and not delivered so lodge a complain and resolve this...
Jan 04, 2020 by Mohd ASHRAFUZZAMAN
Shoes package not delivered from Aldrado site (Aldrado Soes Website) Closed
I have placed Order for one women shoes on **st December **** and also got confirmation message from Aldrado website that your order have been placed successfully. On **rd December **** I received another message from Aldrardo site that my ord...
Jan 03, 2020 by Vinay
Wrong material received (Fashionbip Com) Closed
I ordered saree costing Rs.***/- ( Red Georgette Designer Wedding Saree with heavy Embroidered work but I received very poor qwality saree which costing nearby Rs.***. I guess thisThis company is fraud. Pls.take action against the company and C...
Jan 03, 2020 by Kishor Mahajan
Item not delivery (Aldrado) Closed
Mene aldrado.com par order kiya aur mere paytm se radha creation marchent ko *** rupee send ho gye mene order ** dec **** ko kiya tha aur aaj * jan **** ho chuki hai ab tk item delivery nahi hua hain. Sirf ek msg aaya jisme likha tha aapka i...
Jan 03, 2020 by Rajesh
Shoes not delivered (aldrado com Radha Creation ) Closed
Purcahsed and made payment for the said product from the wbesite (https://www.aldrado.com/product/men-sport-shoes-***/?attribute_pa_size=*&attribute_pa_color=yellow) The product has not been delivered, there is no response from the support team...
Jan 03, 2020 by Mihir N
Wrong product delivered (Myntra) Closed
Wrong product was delivered to me and I was assured the same would be resolved by them. However, fill date no action has been taken. I ordered for a H&M Dark Blue Shirt and was sent a White Shirt. Till date they have not delivered my correct ...
Jan 03, 2020 by Ronak Mutha
Wrong package was delivered (Bondbeauty in) Closed
I ordered two sarees and received a wrong package.i tried to contact them so many tumes but the didn't even respond once.i need either refund or my correct package pls do that soon....
Jan 03, 2020 by Venkataraman
Order not deliver yet (Aldrado) Closed
I made payment by my debit card and i am not recaeived my order yet no contact number no order tracing numberplz safe us from this kind of fake website...
Jan 03, 2020 by Ramiz
Not satisfied with Myntra Service (Myntra.com) Closed
I have ordered * items on **rd December ****. On **th December the delivery boy called me around *..that i was busy so i couldn't received the call. I called him at *.** then his phone was not reachable after that i called Myntra Customer servi...
Jan 03, 2020 by Anindita Das
Wrong item delivered (Shopnik E Service ) Closed
I ordered * shirts of good quality but i received one damaged lower....
Jan 03, 2020 by Pradeep Kumar
Package not delivered (Aldrado) Closed
I ordered *shoes but still it's not delivered...
Jan 03, 2020 by Ajay chauhan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's