ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Payment successful but order not delivered (Shopingkaro.com) ^Open

I have ordered Redmi Note * Pro on ** April **** from shopingkaro.com. The payment was successful on phone pe and my order no is ********* but the order has not been delivered. I called company contact no but they are not responding. Please hel...

Apr 15, 2019 by MUHAMMAD YOUSUF RATHER

Defective product received (Viral Deal Online Store) ^Open

Unable to use as there is no pamphlet. Besides no response from contact numbers and email addressed to them. ...

Apr 15, 2019 by Mir Nazir Hussain

Fake product delivered (Flipkart) ^Open

I had placed an order for 'Loreal Paris Loreal Professionnel Vitamino Color AOX Shampoo ***ml' with the order ID 'OD******************'. When I used the product I found it was not producing enough lather as a good shampoo does. I lodged a compl...

Apr 15, 2019 by Meenakshi Sharma

Package not delivered (P34 Electronics) ^Open

I placed an order by following this link http://amozonishop*.co.in/?page_id=*** and paid **** Rs on **.**.****. But I am unable to see any update in my account or email. Please do the needful. Paid Rs.**** to Media P** Electronics at Apr **,...

Apr 15, 2019 by Prabhakar Hipparagi

Package not delivered (Vistaclothes.com) ^Open

I ordered * dresses from this website at **** Rs. It's been more than ** days I still didn't receive my order. When I ordered I didn't receive the email regarding payment and track the order. I called the customer care guy which was provided o...

Apr 15, 2019 by Neha singhal

Goods not delivered (Shopingkaro.com) ^Open

I have order Redmi note * Pro via shopingkaro.com. I have spoken to their customer service centre. They told the order will be received by Saturday. But now their number is not reachable nor any revert on my order. Mail has been sent but still ...

Apr 15, 2019 by Kalpesh solanki

Package not delivered (Dealmyntra.in) ^Open

I ordered a new Redmi note * Pro from dealmyntra.in on **/**/****. Order number is *****. I paid Rs ***** UPI reference number ************ to Bharat pe merchant bharatpe***********@yesbankltd. Please help to stop such websites and refund my mo...

Apr 15, 2019 by Abhishek Saxena

Package not delivered (Dealmyntra.in) ^Open

I booked Redmi Note * Pro. This item was in the state hub on **/**/****. After that, there is no response, no changes and no delivery....

Apr 15, 2019 by Venkateshwarlu Keerthi

Refund not issued (Ishhaara) ^Open

I ordered a necklace from their website. They sent me a defective product through speed post. I contacted them to return the product. They have no pickup facility hence they told me to send photos of the defective product and after confirmation...

Apr 15, 2019 by Dr Suchismita Mohapatra

Withdrawal money is not credited (Dream11) ^Open

I won *** in Dream** on April *nd. It showed that the expected date is April *th and I sent many requests in Dream** with transaction ID details also. They replied to me that it will process within * working days and this is April **th and stil...

Apr 15, 2019 by Pavan Kumar Bhimaraju

Package not delivered (Thefashionableattire) ^Open

I ordered * shoes for **** with shipping charge *** on *th April ****. After a few days, they said that there is a problem in my order so I have to pay again Rs. **** and the first sum of money will be refunded. So I paid on **th April but now ...

Apr 15, 2019 by Shubham ranjan

Online payment done but order not confirmed (Dealmyntra) ^Open

I have purchased Redmi Note* Pro from website https://dealmyntra.in and paid *****/- through PhonePe. After payment order number is created *****. After that, they didn’t respond to any confirmation SMS or email. Then I tried to contact them ...

Apr 15, 2019 by Shahneel Momin

Online fraud done (Nulete.com) ^Open

This so-called online shopping store should be reported and closed as I ordered for a reddish-orange kurta and in return, we got a cheap quality blue kurta when raised a consumer complaint the nulete team sent us an email as follows: (If you ...

Apr 14, 2019 by Niharika

Mobile not received (Dealmyntra) ^Open

I have purchased mobile on *-*-**** Redmi note * pro * GB RAM but still not received. Any customer care number not working. My order ID is *****. How to cancel the order and how to get a refund. Kindly please resolve my problem....

Apr 14, 2019 by Farukh Shah

Wrong product delivered (Nulete.com) ^Open

I have ordered green colour Kurti but delivered maroon which was not near to my order. They are showing different item and delivering a totally different item. I have added the product what I have received. My order id is NL************. ...

Apr 14, 2019 by Vidya rani are

Entirely different product delivered (willora fashions) ^Open

I got an entirely different product from this willora online shopping website. They showed the picture on the website completely different in size, colour, pattern, design and everything. Clear cheating is this. They have explained in their ret...

Apr 14, 2019 by FAHMIDA MOHAMMEDALI KP

Package not delivered (Dealmyntra.in) ^Open

I purchased a new Redmi Note * Pro from dealmyntra.in on **/**/****. The order number is *****. I paid Rs. ***** UPI reference number ************ to Bharat pe merchant bharatpe***********@yesbankltd.(cloning number of a person from Sonipat Har...

Apr 14, 2019 by Samay singh

Payment done but company refused (Myntra) ^Open

On the **st March ****, I have purchased from Myntra but the order got failed. The transaction was successful and the amount ****/- got debited. I have used Google pay for this. I asked Google Pay, they confirmed that the amount has been credit...

Apr 14, 2019 by Bachan Smruty

My order is not delivered (Vistaclothes.com) ^Open

From this website, I ordered my products. I already paid money through online banking but still, I didn't receive my order. When I called them they didn't respond because the phone number was switched off. I also mailed to them but they didn't ...

Apr 14, 2019 by Mehak

Wrong product received (Cloud Jone Mart) ^Open

I ordered a mobile phone worth Rs. ****/- and I got the wrong product of cheap cost cloths *** to *** worth material. I call to customer care they said they replace the product in * days. But there is no confirmation from them with whom I shoul...

Apr 14, 2019 by Abhishek damodar