ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

AjioFRAUD Wrongproductssent fakeReplacementattempted (Ajio com Reliance Retail Ltd ) ^Open

I had made an complaint regarding Wrong product sent last month....Ajio has still not done anything about it...I tried placing exchange twice from my side as they were not ready to do that nor Refunding my amount...Exchange order EX********** w...

Feb 20, 2020 by Prachi

CHEATING product shown online is different than what is delivered actually (Myntra) ^Open

I ordered on **th Jan **** ( Order no: *******-*******-*******)two shoes and three shirts from MYNTRA online shopping site. One shoes and shirts were delivered in two days, one shoes of RAPAWALK COFFEE BROWN &TAN HANDCRAFTED STANTARD WIDTH L...

Feb 20, 2020 by Praveen kumar

Seen ad on Instagram (Jayprakash Baliram) ^Open

I have seen ad on Instagram for Mobile phone they person send the the money by google pay and I will give money more then ** time at the end I will refused the request from person...

Feb 20, 2020 by Hans Raj Singh

Purchase not delivered (Stylesumo.co.in) ^Open

I bought a men's denim shirt from stylesumo online but no response from the server. ...

Feb 20, 2020 by Leyander Micheal dsouza

Pakage change (Shopgobest.com) ^Open

मैने shopgobest से ऑनलाइन सेमसंग कम्पनी का ***** mh का पॉवर बैंक मंगाया था,जिसके साथ एक वायरलेस इयर फोन या...

Feb 20, 2020 by Prakash patel

Payment done but order not confirmed Fraud case (Sugdeal com and KK traders) ^Open

Respected Sir, I Ordered For Realme X & Realme * * Mobile ** Nos. For Rs****/- & Rs****/-(Rs ****/- Each) On **/**/**** And Made Payment Also Through Phonepay App. But After Paying Money My Order Was Not Confirmed And Nobody Is Replying My Call...

Feb 19, 2020 by Dhruv Bajaj

Fraud company looting money (Hire In Global) ^Open

My registered ID is HIG*J**** and I have paid them the fees of *** INR. Fake company and fake peoples. I have ***% guarantee that my completed work has **% accuracy they just replied me that inaccurate work or send one zip file which. Fraud p...

Feb 19, 2020 by Mohamed Khan

Below third quality material provided and not as per ordered (Megamart) ^Open

Ordered the shirts but received different shirts. It was of cotton shirts and the cloth received is one of the worst Qualities. Also the wrong shirts received were damaged....

Feb 19, 2020 by Teerth Alpeshkumar Sankhesara

Package delivered with items missing (Dunzo) ^Open

On **th Feb, I have ordered ** packs of cigarettes * but I received ** packs of cigarettes *. They always close my chat by mentioning "issue forwarded to concerned team" and they will reach out to you. Issue reported in email as well but no res...

Feb 18, 2020 by Vijayakumar Annamalai

Wrong order delivery (Auto watch expoorders gmail com ) ^Open

Hello Team, I have ordered GenX *.* Smart watch on feb ** ****. But got normal fast track watch today with tracking ID SRTC********** (from Shiprocket, will be delivered today by an EKART Wish Master ).I have sent *-* emails but no response. I...

Feb 18, 2020 by Amith Gupta

Duplicate item delivered (Soundaudioz.com) ^Open

I ordered Samsung level u Bluetooth headset But I got some different company product . The ordered confirmation details are below. Hi B Kranti Kumar, thanks for your purchase of Rs. *,***.** from Sound Audio! We'll notify you when it ships...

Feb 18, 2020 by B Kranti Kumar

Wrong product delivered (Ruhela traders ) ^Open

I had ordered a amazfit huami smart watch worth rps **** from biglot.co.in but the product delivered was totally different from the original and it is baby watch worth rps *** and the dealer was ruhela traders.So please replace my product or re...

Feb 18, 2020 by Rahil talati

Internet broadband service not resume since from last 1 5 months even after payment (Joister Infoserve Pvt Ltd) ^Open

It is regret to inform that i had renew my connection registered on name pratik shere with register mobile number ********** on *th of Jan **** for unlimited plan * Mbps for ** months. Unfortunately my service not yet resumes.while complaining...

Feb 18, 2020 by Pratik prakash shere

Fraud web site changed money but no product delivered yet (Flaberry Freash Flowers) ^Open

Hi Team, I have ordered flowers on the occasion of rose Day, on *th Feb ****, from Flaberry web site, since the promise to delivered on same day. Which they failed. Then I received a call * days later saying they will give complimentary gift a...

Feb 18, 2020 by Sandeep Gosavi

Package not delivered (Jeeves Complete Mobile Protection) ^Open

I purchased jeeves mobile protection for Rs*** while purchasing phone which was of Rs***** on *july ****. My phone screen was broken and I applied for screen replacement to jeeves on **th jan ****. It was picked up by them on **th jan and was d...

Feb 18, 2020 by Akash Rajput

Lenovo Idea Centre Hopeless machine (Lenovo India) ^Open

Brought a Lenovo Idea Centre A *** ( Sr. No: MP*FFBT*) for my Goa Flat, Caranzalem, Goa, infact it on **th October, **** was a replacement for a dead machine purchased on **th October, ****. Later within * to * days the machine started behavin...

Feb 18, 2020 by Kurian Abraham

Duplicate item delivered (Samsung and sony) ^Open

I ordered wireless headphones and sony earbuds from Soundaudio website but they send me duplicate and cheap products, I registered complain against the company on national consumer helpline but they didn't response...

Feb 18, 2020 by Rohini kumar

Fake goods delivered (Saribox) ^Open

Had ordered a saree online from saribox.com and was sent a thick curtain like cloth piece with print ink stains - a complete fake product. It was a cash delivery...

Feb 18, 2020 by Shweta mulki

Whole egg tray got spoiled within the validity period (Nutreen) ^Open

This is in regards to the Eggs purchased at Reliance supermarket at Park square Mall, Whitefield. Unfortunately I had thrown the Bill after I brought the egg tray home back. I started to note that,[Although kept in Refrigerator] only after s...

Feb 18, 2020 by Manpreet K

Package not delivered (JBL wireless headphone with earpod) ^Open

I have ordered and paid money on **/**/**** but the product has not been delivered till date(**/**/****)...

Feb 17, 2020 by Daniel Selvaraj

Wrong product has been delivered (Willora) ^Closed

I had ordered for * combo pack (* different design tops). I have received * top of the same design with different colour quality is horrible. I have requested for return but no reply from them. There is no contact number also to call. ...

Apr 17, 2019 by Likitha

Regarding wrong charges for carry bag (Brand Factory) ^Closed

I have purchased clothes from brand factory Agra and they charged me Rs. * for the carry bag. As it should be free of cost with every purchase. Why there are an extra carry bag charges. Why should we promote your company by paying for that carr...

Apr 17, 2019 by Divyanshu Agarwal

Product not delivered (Vista clothes) ^Closed

Before ** days I ordered through online but till now I didn't receive my order. I am not able to reach them. When I ordered that time they called and they told within ** days I will receive my order but till now I didn't receive. My order id #*...

Apr 17, 2019 by Hemamohan

No order status (Insasta.com) ^Closed

I have ordered * accessories on insasta. Order id #******. No order status no confirmation about order invoice no INV-****-*******....

Apr 17, 2019 by Chidambar K

Product cancelled and no refund (Shopingkaro.com) ^Closed

This is unbelievable. People blindly started trusting e-commerce sites for demanded phone. I purchased Note * Pro from shopingkaro.com. I saved and took credit from a friend for this phone and at the end the scam takes place. I unemployed guy c...

Apr 17, 2019 by Prashant

Order not delivered (Shopingkaro.com) ^Closed

I ordered Redmi note * Pro of Rs. *****. The payment and order confirmed on **/**. The order not yet delivered and now, toll-free number/chat system/website all are down. It a fraud website. I did UPI payment and seems my money is lost. Please ...

Apr 16, 2019 by Abhishek tp

Fake product received (Shopnik E Service ) ^Closed

Totally fake things. I order jbl Bluetooth speaker or wireless headphone but I received typical wire headphone which also broke or damaged....

Apr 16, 2019 by Akhil Verma

Received wrong product (Willora.com) ^Closed

I had ordered a combo of two Kurtis. My order no. Is WLR************. They send me the wrong product. As per their return policy I sent mail to care.Willora@gmail.com with the pic of the Kurtis I received. But they haven't replied yet. ...

Apr 16, 2019 by Priya

Scratches on case (Oplore ) ^Closed

Received the case on ** Feb **** with full of scratches. I returned it and requested a refund. The company responded on ** Feb that refund will be initiated but not refunded till ** April ****....

Apr 16, 2019 by Vasudha Arora

Defective Memory card received (Shopdron.com) ^Closed

Mny Shopdron.com se memory card magwaya tha but mjhy khrab mila. Mere phone me ekdum se memory card show hona band ho gya hai....

Apr 16, 2019 by Moti RAM

Different product delivered (Crazendemand) ^Closed

The saree that delivered was totally different from the saree displayed on the website. When I called the website they are not telling the information properly and cuts the call without clarifying. ...

Apr 16, 2019 by Kavya

Didn't get any order confirmation (Pigi india) ^Closed

I had purchased muscle pharm whey protein from Pigi India app and paid the money through paytm wallet. It was a successful payment from paytm side but they had not given any order confirmation. I have sent them three emails regarding this issue...

Apr 16, 2019 by Sarnava Basak

Received use shirt without standard packing (Myntra) ^Closed

I ordered Allen Solly sportsmen sea green shirt but I have received the used product without having standard packing. Please help me this is a *nd-time incident. ...

Apr 16, 2019 by SHUBHAM Dubey

Package not delivered (Shopingkaro.com) ^Closed

I order a cellphone Redmi Note * Pro and payment did by UPI on **/**/****. My order number is *********. But they did not deliver my order. ...

Apr 16, 2019 by Dhirendra sahi

Received very cheap quality product (Instagram Online Site ) ^Closed

I am here talking about my incident and file a complaint about online fraud. Her name is Mamta Lalwani and her Instagram page is stuff_for_girl. I ordered one denim shirt of price ***. It takes * days to deliver but It's okay. I don't have any ...

Apr 16, 2019 by Sanah Shaikh

Charging for carry bag (Reliance Trends) ^Closed

Yesterday I have purchased some article from Reliance Trends in Mahagun Mall Vaishali. He asked me for Rs. * for paper bags of reliance trends. The bag is advertising reliance trends. The name is printed on the bag. ...

Apr 16, 2019 by Manish Kumar

I canceled order but my money not credited in my account (Shopingkaro.com) ^Closed

At the ** of April, I ordered a phone Redmi Note * Pro but suddenly I cancelled my order on their customer care service no. They cancelled my order but till today I didn't get my money. This website is totally fraud site in my point of view. Be...

Apr 16, 2019 by Abhigyan

Damage products given (Dot Mart Anisabad ) ^Closed

I purchased a new shirt in Rs *** but there is some stitching problem found. Showroom owners accepted that's a problem but not ready to exchange my products because he said within * days only he will return their products. ...

Apr 16, 2019 by SONU SUDHAKAR

Online fraud and package not delivered (Shopingkaro.com) ^Closed

I have been cheated. I have ordered Redmi Note * Pro * GB*** GB variant mobile phone on **/**/**** through Shopingkaro.com by doing UPI payment of Rs. **,***. I have called before and after making my order online to their customer care who have...

Apr 15, 2019 by ABHILOVE RIDLA

Total different product has been received (willora fashions) ^Closed

I got an entirely different product from this willora online shopping website. They showed the picture on the website completely different in size, colour, pattern, design and everything. Clear cheating is this. They have explained in their ret...

Apr 15, 2019 by Prajakta