E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Kalyani Silk Saree is fraud (Kalyani Silk Sarees) Open
Kalyani Silk Company is fraud .Thwy show very attractive pics of paithani saree but deliver very low quality and low price saree. They have given *.star reviews of buyers but if you try to write your review it is not uploaded same with their mo...
Aug 20, 2021 by Bhawana Kerkar
Solar Power System failure Company not taking responsibility (Luminous Power Technologies Pvt Ltd) Open
Hello, I was sold a solar system of luminous from the dealership on **-Jul-**** in Ratlam (M.P.) I was promised to save a large amount of money on electricity bills using this solar system which company claims https://www.youtube.com/watc...
Aug 20, 2021 by Aishwarya Upadhyay
Facebook Disabled my ad account (Facebook) Open
I hired one agency to run my Facebook ads... but somehow the ad agency's Facebook Business account was hacked because of which it impacted our ad account also... and some suspicious hackers started running ads from our account... to which Faceb...
Aug 20, 2021 by Gaurav Dembla
Fraud Service (Samsung) Open
Few days back may be on monday or tuesday, I got a update notification for my phone (Samsung F**), i updated it, as it is meant to be. On Tuesday night, while having conversation, phone started flickering, I tried to restart but screen went bla...
Aug 19, 2021 by Shashi Bhushan
Package not delivered (Flipkart) Open
Dear Sir / Madam, I am writing to you to raise an issue about: Package not delivered The issue that I have experienced was: I ordered a phone "OPPO Reno* Pro *G (Aurora, *** GB) (** GB RAM)" on Flipkart on **th August **** and it supposed to ...
Aug 19, 2021 by Imtiyaz Ali
Refund not initiated (Amazon) Open
Hi so my refund is still not initiated I did return the product well packed to the courier guy ,the courier opened the box is so it and then said ok and then my I got a text message that my return has been successful so my refund will be init...
Aug 19, 2021 by Jinen Doshi
Service not provided (Avita Laptop) Open
Bought avita cosmos Duel core on June month.i got a problem with the laptop, now the company is not ready to give proper service to my laptop. I lost my job bcoz of this poor quality product and I lost my money on that product. they are not ans...
Aug 19, 2021 by Parveen
Wrong product delivered (Sari Online) Open
I have ordered a silk saree on * aug **** from sari online but they delivered wrong and cheap kind of saree. I have called them many times but they didn't answer. I am attaching the receipt hereby. Please resolve my complaint asap....
Aug 19, 2021 by Nidhi Chaudhary
Amount debited order not placed (Ajio) Open
Happened on */aug/****. The amount was debited but no order was placed. I called them * times they keep extending dates for resolution and ask the same things every time. I wrote them * emails but didn't get any reply....
Aug 19, 2021 by Ritu Tewtia
Refund stuck (Amazon India) Open
They initiated the refund in first week of July. The refund was unsuccessful. Every time I call/chat/mail them they ask for some more time to resolve the issue. Its been * months since I cancelled the product before receiving. ...
Aug 18, 2021 by Sandeep Rana
Refund required from Ram yashika (Ram yashika weavers) Open
I ordered a silk saree on Last Saturday from Ram yashika weavers .asked to show the full view and he said he will send video while it is dispatched and asked me to pay in gpay.it had to be delivered by today.but from yesterday onwards his whats...
Aug 17, 2021 by Ranushka
Return of defective chair (Pepperfry) Open
Dear team, Vide order number- *********, the executive chair has manufacturing defect and I've raised the concern immediately. There was a carpenter visit at my address and they inspected the chair and have updated it to be replaced for defe...
Aug 17, 2021 by Apurba Adhikari
Wrong size delivered and then no response (Footballmonk) Open
I ordered an England away jersey of size M on *th August and has been delivered me the XL size of it. So, now I want to exchange it and I called their customer service but no response even my order is showing in processing in there site while I...
Aug 17, 2021 by Kishun Chandra Mandi
Very cheap quality product recived and refund not recived (Wenzye care) Open
I order from wenzye care,two suits it cost around ****,they send me very cheap quality..then i return it in my own money *** for DTDC courier.. then they shuld refund my money in my bank..bt they didnt..they mail me that your money we sended i...
Aug 16, 2021 by Ujwala Dilip Kadam
Flipkart not addressing my issue (Flipkart) Open
I have ordered a Gyser using Flipkart mobile app on ** July **** and paid ****/- with installation and it was delivered on *th August ****, and installation was scheduled on **th August ****, but they are not installed yet after a week. Flipkar...
Aug 16, 2021 by Sunil Landge
WRONG PRODUCT RECEIVED (Amazon India) Open
mene amazon.in se realme x* max mangwaya tha prepaid pehle pese pay karke or amazon ne koi sasta nokia lumia bheja mere paas proper proof hai video hai unboxing ka lekin wo maan ne ko ready nhi hai or ulta mera amazon account band kar diya yeh ...
Aug 16, 2021 by VIKAS CHAWLA
Ram Yashika Weavers Refund required (Ram yashika weavers) Open
Hi Team, I ordered combo sarees for **** from Ram Yashika Weavers yesterday. (Aug **th). Payment done at **.**AM Aug **th. Once i have done the payment in Gpay, immediately the profile has been deleted from fb. Only message chat is available...
Aug 16, 2021 by Suganya Balaji
Wrong item delivered (Shulabh creative) Open
I ordered a blue color gown dress but they sended a pink color different dress it’s such a worst material dress I have ever seen …...
Aug 15, 2021 by Mohammad Abdul bhashith
Company didn t do its job and now not refunding my money as well (Online legal India) Open
I filed a case against a health insurance company via this portal and i was promised that my case would be tajen care of properly, after the letter sent by first lawyer it was turn of filing a petition against the health company, for which i wa...
Aug 15, 2021 by Poonam ahuja
Order cancelled by seller (Flipkart) Open
I ordered Boat Bassheads *** from Flipkart at a discounted price of ***INR. The product was to be delivered between August **. But on ** August, the product got cancelled by the seller. After contacting Flipkart, they are saying that I have to ...
Aug 15, 2021 by Anshuman Nanda
Fake site and package not deliver (Aldrado) Closed
I ordered shoes worth Rs *** from aldrado app on **th december **** and after placing my order I received confirmation with order no #***** received via text but there is not any way to track my order. However, I waited for some days and then...
Jan 05, 2020 by Anoop Kumar
Product not delivered (Myntra) Closed
My product shows in myntra it is delivered but it was not delivered to me I raised complain in myntra customer service they closed my complain without calling me my product is not delivered to me and they Just saying it delivered...
Jan 05, 2020 by Gous Usman Pathan
Package not deliver (Aldrado) Closed
I am ordered * shoes in Aldrado, *****, *****,*****, I am trying to call but no response by any customer Care executive, so plz refund, and cancel my order....
Jan 05, 2020 by Abhishek kumar srivastava
Package not delivered (Flipkart) Closed
Hi, I ordered realme x* on *rd January which was promised to be delivered on *th January. But here I am,the item is still not delivered and they don't have a definite answer.my registered mobile no is ********** and order I'd is OD**********...
Jan 05, 2020 by Snahashis Haldar
Package not delivered and money already deducted (aldrado com) Closed
I ordered shoes from aldrado.com ** days back, order no is ***** but still did not received any communication or delivery. This company seems to be fake now so i am looking for my refund....
Jan 05, 2020 by Rishi Kumar Yadav
Duplicate products business (Reply trend) Closed
Sir,I ordered one product * pack of shirts in this retail website Replytrend.in but what I get product is not good which are shown in website and colour of product also changed.so,I want to return the product but these people not responding and...
Jan 05, 2020 by P venkataramana
I have not received my package from what to wear india (What to wear india fashion panda ) Closed
I have ordered a denim jacket with order id **EN***** on last Monday. I have not received any confirmation message from site. And i have not received any package from site. I have paid *** by online transaction....
Jan 05, 2020 by Harjinder Kumar
I didn t receive my order (The pocket com) Closed
I order two hoodies from https://m.thepoket.com/ on December ** , ****. I already paid the cash online via PayTm. As per the tracking number #****** it is said that your order will be received in *-** days. I haven't received my order. Kindly d...
Jan 04, 2020 by Vishnu Das
Ordered for shoes on (Aldrado) Closed
Order no ***** not Received ordered onn**/**:/**** ...
Jan 04, 2020 by Rashi singlA
Dial vision adjustable lens eyeglasses bought from Truvish e commerce site The product is not of g (TRUVISH) Closed
I had ordered an dial vision adjustable eye glasses from Truvish e commerce website , While the product shown in the site shown was looking good but actually on reciept i found the same of awfully bad quality , I want to return the item. and ta...
Jan 04, 2020 by D.K. Malhotra
Order not delivered (Lotto) Closed
I was ordered shoes,,but till now not received my order no.85714...
Jan 04, 2020 by Yugandher kadeboina
Defective product sold twice (Paytm Mall) Closed
I purchased audiotechnica ath m **x headphones worth **,*** from paytm on ** DEC **** and were delivered on ** DEC **** . Upon opening the product box itself there were two invoices inside(PAYTMMALL ORDER ID :********** AND **********)and on...
Jan 04, 2020 by Harsh Ranglani
Shoes not delivered (Aldrado) Closed
I ordered a pair of shoes from aldrado on **th Dec and still didn't receive it, I sent them an email stating I didn't get my order, no revert from them...
Jan 04, 2020 by Steffi Mercy Rodricks
Unbranded product and got breakage (Ezeekart net) Closed
When I m placing the combo order .there had mentioned one JBL speaker and one ear Bluetooth.but I got unbranded product and breakage. I got only one product.i m unhappy this site - ezeekart.net Order no-********** This is my e-mail -dee...
Jan 04, 2020 by Deepak khasda
Wrong product shipped (shopvop online) Closed
I ordered a watch first wireless earbuds charged on **/**/**** order no #**** via shopvop.online and they delivered wrong product now there is no website and no contact number...
Jan 04, 2020 by Arpit jain
Package not delivered (www aldrado com) Closed
I have booked a shoe from this website. After I came to know that am the one of bakra. I was complaining that I don't need money but I would like to request that do not leave this kind of online cheating beggers. One day someone will punish....
Jan 04, 2020 by Arun Kumar
Product not delivered (Corazzin) Closed
I placed two orders on https://www.corazzin.online/category/sofas.html I got this information from the Facebook marketplace. order id:************* -- This order amounts Rs *****. I canceled this order because my wife didn't like one of the p...
Jan 04, 2020 by Manish Ranjan
The product which is delivered to me totally worst product i just want to return this totally unsat (Radhe Fashion) Closed
Product is totally worst and wrong and unsatisfactory whichever is delivered to me...
Jan 04, 2020 by LATA SHARMA
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's