E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cake not delivered nor refunding (Indiacakes.com) Open
*. Order ID # ******. They charged ₹**** for the cake I ordered for my brother. *. It was supposed to be delivered on ** Aug **. Till now neither the cake has been delivered nor I have got a refund....
Sep 04, 2021 by Atanu Kumar Panda
Got product from Amazon which is not meant to be sold in India (Amazon) Open
I had purchased Samsung Galaxy watch active * from Amazon India on January ****and from the past few days it's not booting up, upon going to an authorized service center, I got to know that this product is not meant to be sold in India and henc...
Sep 04, 2021 by Laxmikanth Madhyastha
Complaint against Myntra com for sending me a dirty used and way too much wrinkled jacket in name of (Myntra and Ekart Logistics) Open
I purchased a jacket on myntra.com which was delivered to me any used and defective condition. Is the head of weight too many wrinkles and was very dirty I have posted on WhatsApp video of the same jacket on YouTube on the very same day it was ...
Sep 04, 2021 by Suyash Dubey
Package not deliver from com (Fashchic15 Com) Open
I had ordered * tops from fashchic** on **th March **** having order number ****** but my order is still not delivered to me. I tried reaching out to them on Instagram, mail etc but got no response. It’s been more than * months now. Kindly ...
Sep 04, 2021 by Sanidhya Armarkar
REFUND WANTED (Purplle Com) Open
One of my orders (order id :- **************)were to delivered yesterday. My husband gifted me the same products so I went to cancel it. But wasn't able to cancel as the products was already shipped. I called customer service and the girl said ...
Sep 03, 2021 by ARNA SINGH CHAUHAN
Refund not received for damaged product (Nykaa ) Open
Order id - NYK-********-******* I placed an order on **aug from nykaa app... It was a prepaid order... On **aug it is deivered but all lipsticks are damaged and leaked as delhivery courier boy has kept the packet outside in sun . I did compl...
Sep 03, 2021 by Sapna
Product not delivered (Shopneq) Open
Few days before, I have ordered skate scooter in shopneq.com. I paid Rs. *** via razor pay. when I tried track the order, That site was down and I could not even contact them. In order confirmation page, I noticed there is no tax information, I...
Sep 03, 2021 by Krishnaveni
Refund not given (Vplak ) Open
I ordered product on ****-**-** **:**:**. Few days later, after I call customer care to get the update, they told me product is out of stock and they will cancel the order and refund the money. Since then, it's around * month and I have not rec...
Sep 03, 2021 by Prakhar Gupta
Missing item in the package (Zomato) Open
Ordered * Chicken Keema Paratha from Paratha Envy yesterday night for dinner, * boxes got delivered in which * box was empty, I took the pics and immediately raised it on Zomato, Zomato checked with the restaurant and said they cannot refund, I...
Sep 03, 2021 by Shweta Santosh
Bad quality walnuts (Fruitri ) Open
We received walnut kernels from Fruitri through Amazon on **nd July. The product was not good and within few days we found fungus on that to our surprise. Called company customer care and also mailed them multiple times but no response. Order...
Sep 03, 2021 by Lokeshwaran Selvaraj
Old used defective mobile with different memory colour variant delivered (Amazon India) Open
On **th of Aug'**, I ordered * redmi note * pro mobile (Neptune Blue, ***GB, *GB RAM) through Amazon India Website vide order No. ***-*******-******* (Seller: TeleventureSLP). On **th Aug'**, I got delivered to me. But when I open the box, it w...
Sep 03, 2021 by L Premananda Singh
Defective hp laptop (Hp ) Open
I have purchased one HP pavilion gaming laptop **ec****AX for my grandsonthrough flipkart on ** th july.on *th August it become defective.since then I am shuttling between customer service and service centre of HP but they are not getting it re...
Sep 03, 2021 by Rajkishoreprasad singh
Product Not received (Bikayi.com) Open
I have ordered the Product on Bikayi.com on **/**/****. Sill the product was not received and still the courier tracking details is showing in ordered stage.. But the seller is marked as delivered. I have paid the payment to Bikayi.com using my...
Sep 03, 2021 by Jegan N
Takk Studio Pvt Ltd Takk In Takk in Product not shipped after 44 days (Takk Studio Pvt Ltd Takk In) Open
I made payment of Rs *****/- for a Study Table on **th Jul **** to TAKK STUDIO PVT LTD for delivery to be made in ** days, however ** days have elapsed and seller is still making excuses as to why table note ready but still not giving any date...
Sep 03, 2021 by Bharat Bhushan Gupta
I did not recieve any confirmation message from boat but my 2999 amount deducted for smart storm wat (Boat life style) Open
I placed an order for boat smart watch. **** amount deducted from my account i also have transaction id. But did not recieve any message or mail regarding it. I have sent mail yo their official mailid but did not get any response....
Sep 02, 2021 by Babita Sharma
I have lost my in sadar bazar (Deepanshu General Store) Open
Hello sir main **aug ko delhi gya sadar bazar aur deepanshu general store pr gya . waha unlogo ne mujhe product dikhai BRA me to usme se mujhe ** rupaye ki padded bra pasand aai aur maine ** dozen BRA order kiya maine bola ki ab saman pack karo...
Sep 02, 2021 by Anurag Kumar
Refund not received after 22 days of item reaching warehouse (Fossil India Private Limited) Open
I had purchased an item from Fossil India website (online) on July **nd **** and the item was delivered to me on July **th ****. The value of the item is INR **** Purchase order number : FSIN******** Since the item was not matching my expecta...
Sep 02, 2021 by Vijeta Hegde
Amazon in continuing Fraud Business Practice (Amazon.in) Open
I ordered an AMD processor from amazon.in on **th of august **** (ORDER # ***-*******-*******), it costed me ** thousand rupees, after * days Amazon sends me an old hard drive covered in dirt, after trying to get a replacement amazon completely...
Sep 02, 2021 by Sudip Malakar
Damaged product delivered no replacement since july (Wakefit Innovations Pvt Ltd) Open
Bought aria teak wood bed from wakefit with prepaid amount of *****. Product delivered in *days. Bit the side panel was damaged at the time of delivery, executive informed me to raise a complaint, I have been raising complaints since **nd July ...
Sep 02, 2021 by RAVIKISHORE S
AddMeCart Fraud (AddMeCart) Open
I have ordered product worth of *****/- in this AddMeCart, till now no product, no refund, no response from this site. ...
Sep 01, 2021 by Veeresh k s
ORDER CANCELLED (Flipkart) Closed
I ORDERED LAPTOP OF AMOUNT **K. ORDER CANECELLED BY NOTIFICATION DUE TO HIGH DEMAND AND LIMITED STOCK. IF STOCK IS LIMITED THEN WHY THEY TOOK MY ORDER AND HOLD MY MONEY. AND WHEN I CHECKED FOR PRODUCT AT FLIPKART PLATFORM STILL SAME PRODUCT AVA...
Jan 21, 2020 by ASHISH SHARMA
Package not delivered (Banggood.com) Closed
Sir i am placing order on ** Dec **** then ** Jan **** my package shipped to India. After that till ** Jan **** package received in delhi custom clearance passed but then giving me wrong tracking number of Xpressbees courier. When i am chatti...
Jan 20, 2020 by Vinay Vijaykumar Kinalkar
Not getting the refund (Quikr) Closed
I purchased OnePlus *t gray, *gb ram ** GB rom order id ********* transaction id ************ for rs **** on ** November **** cancelled on * December **** and have been waiting for the refund for money for last * one and half month.. but there ...
Jan 20, 2020 by Aniket
Misleading listing of product and refusal to give refund (Pepperfry) Closed
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...
Jan 20, 2020 by Souradeep Roy
Money deducted but orders not placed (Netmeds ) Closed
In ** Jan **** I ordered * medicine from netmeds of rs ***(original price ***-***,used few nms and rest from paytm wallet) today I called netmeds exicutive and told the whole thing and order id too but he refused by saying there is no order and...
Jan 20, 2020 by Simanchal mishra
Mobile cover not delivered (Zapvi.in) Closed
I paid ₹*** for a customized mobile cover on *th January through zapvi.in .. Now they did not receive my phone.. after a long argue they give me a indian post consignment number bt when i checked it online its not mine... now they did not res...
Jan 17, 2020 by Mithun Nandi
Different product received (Luxury Junction) Closed
I have ordered a pair of shoes of size * for Rs ****/ from the luxury junction, Surat on *.**.**. The item was delivered to me on **.**.** but they had sent size ** and a totally different item. After contacting him, he told me to return it. I ...
Jan 17, 2020 by PEMPA DOMA BHUTIA
Package not delivered (Ant Girl Collection Is Fake) Closed
I also have the same problem as Tejas jain.i ordered a dress from antgirl collection.com on *january **** of Rs***,as there is no cash on delivery option,I didn't get the delivery yet.the antgirl account no longer exists.plese help me to get m...
Jan 16, 2020 by Bishnu samal
Received Wrong shoes (Innovent Spaces Private Limited) Closed
I Have ordered Black shoes, but i received white shoes in place of what i ordered, and the shoe sole is not at all good. ...
Jan 16, 2020 by K Sekhar Madhav
Wrong product delivered (Radiant International Express) Closed
I have ordered a facial pore skin cleaner on https://www.onlyvalley.com/ on Jan *. But on Jan * by Delhivery, I received a smart band and earphone instead. When I saw the package for details, I noticed that it was packed by RADIANT INTERNATIONA...
Jan 15, 2020 by Vamshi
Wrong fridge delivered (Tatacliq.com) Closed
I have ordered Whirlpool * star fridge but I received * star entirely different product. Now when I complained they are telling I have opened the box before installation team came. But I opened because fridge doesn't require installation. It's...
Jan 15, 2020 by Vinod
Wrong product received (Style Nova Ecommerce Co Ltd ) Closed
I have seen the advertisement on Facebook that a company is selling genX *.* smartwatch at rs ****/- and they have the option of COD, so I ordered smartwatch from style Nova e-commerce co.ltd. But today I have received the parcel from ecart( de...
Jan 11, 2020 by Kedar Amrale
Received different product in terms of color (Kavyanjali sarees) Closed
I have received a product that is saree which is totally different what i seen on the site. When i am making mail to then they are not replying.this site has not mention their customer care number anywhere. How i can contact to them ...
Jan 09, 2020 by Diksha Tiwari
Payment done but order not yet shipped (Club Factory) Closed
Order no. SO********* has not been shipped it has been more than ** days I ordered on ** dec ****, expected delivery was on * jan **** but order has not been shipped. Total cost is rs ****. Not getting appropriate response on their customer c...
Jan 09, 2020 by Richa Rawat
Wrong watch delivered (stylenova) Closed
I have ordered genx smartwatch from style move, but I have received some used fast track watch, I request you please refund my money or send the correct product, I had terrible experience with you and ekart, the delivery guy not even responding...
Jan 09, 2020 by Deepaknath
Wrong and broken product delivered (Flipkart) Closed
Order no: OD****************** *. shopsji-impossible-screen-guard-glass-guard-*d-glass-redmi-mi-max-*. *. zivoly-edge-tempered-glass-mi-max-*-screen-protector-formi-*-glass-protectors CASE *. Instead of the first Shopsji Impossible Scree...
Jan 09, 2020 by SANDEEP BHATTACHARJEE
Wrong and Damaged Product Delivered (Style Nova Ecommerce Co Ltd ) Closed
i purchased Stylenova GenX *.* SMARTWATCH-FOLDABLE FLEXIBLE DISPLAY on Dec **st ****, i got the parcel today by cash on delivery option. The product i received is not the product i ordered . They have sent a wrong products. The box contains of...
Jan 09, 2020 by Suti
Wrong delivery (The silkee) Closed
I ordered a new faux georgette lahenga choli in blue colour, the order no is ****. but i got the wrong product. its not lehenga choli in blue but white in colour. i am very very disappointed and i want to return it and want my refund as soon as...
Jan 09, 2020 by Mini
Reverse pick up and refund (Brand factory online shopping ) Closed
I placed order for lee cooper jeans on ** september **** i received product very late on ** october **** the size was bigger and also it was not looking original so i made request for refund i received an email that reverse pick up will be done...
Jan 09, 2020 by VAISHALI GOHIL
Misleading Coupon (Myntra) Closed
The company issued misleading coupons. After scanning the coupon on the website it says coupon is valid for ** days and also gives a catalog of the products on which it is applicable. However while applying the coupon at the time of check out, ...
Jan 09, 2020 by Azra Khan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's