ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraud Company (GOYANTRA.IN ) ^Open

The product which was showed on the webpage and product delivered is completely different and the number provided to call is switched off and no response on mail too...

Nov 13, 2019 by Jaynesh Patel

Fraud of Shopype com (Shopype com) ^Open

I have order for redmi note * pro .from shopype.com website. Order no. ***** on *nov.**** Now the site is not working..many people complaining this fraud site ..pls hlp us to get our money.....

Nov 13, 2019 by Jai Kumar

Refund of INR not done (Flipkart) ^Open

I had placed an order of an iPhone * of INR ***** on **nd Oct **** and canceled the product on same day. Flipkart is claiming that they have completed the refund and have provided the refund Id/Reference Id but the amount is not credited in my ...

Nov 13, 2019 by Sheetal kumari

Package not deliveed (Snackible) ^Open

I made two orders on https://www.snackible.com/account and paid Rs.****/- (Rs.*** for each order) for both orders on *th November **** through google pay. Order IDs: ***** and *****. The payment was requested by Razorpay@mairtel. Till today ...

Nov 13, 2019 by Suseela

Package not delivered Money lost (Shopype com) ^Open

I ordered a phone named "Redmi Note Pro *" on www.shopype.com on *th Nov ****, *:** PM. Amount : Rs ***** and paid using my friend's Phonepe account. The product was supposed to be deliver by *-* days. But on ** Nov, the company website and c...

Nov 12, 2019 by Tushar Chauhan

The case of 3 missing products (Myntra Design Pvt Ltd) ^Open

This Message Is Regarding The Order Number ********************* I Would Like To Bring To Your Kindest Attention That I Had Complained Twice Previously About The Product Not Getting Delivered To Me And Your Entire Delivery Team From The Office ...

Nov 12, 2019 by Hemanth kumar

Empty box of fossil watch (Myntra) ^Open

Please don't order anything on myntra... coz I ordered for Fossil Smartwatch worth Rs.*****/- I paid online and on delivery day ie *th November **** at **noon I recieved the parcel without OTP handed to *rd person and That too the parcel which...

Nov 12, 2019 by Kanchan Khambayate Patil

My order is bad in quality and dont get my refund (Tulsi fab) ^Open

Date-** nov **** Location-awas vikas clony bastii Satate-uttar pradesh Item-Lehengaa Impp information- BAD IN QUALITY I did not get my refund from tulsi web fraud website i am in problem...

Nov 12, 2019 by Shaily mishra

Smartphone purchased online but not delivered till date (www shopype com) ^Open

Shopype — redmi note * smartphone purchased but not getting tracking details nor company website and customer care is also not working. Company name - ShopYpe Company address : shopype, gachibowli, near wipro circle, financial district, m...

Nov 12, 2019 by Shri Prakash barnial

Fake and Defective product (Infrill.com) ^Open

Http://www.consumer-court.in/complaints/infrill-com-c*****.html...

Nov 12, 2019 by Sb

Unable to use Myntra Credit after adding a Gift Card Amount ofto the Myntra Credit Wallet (Myntra) ^Open

I was trying to order * T-Shirts on Myntra.com and the total amount of those products was ****/- and I created a Gift Card from Slice Pay for this amount (Slice Pay converted the ****/- Rs amount into EMI of * months @ ***/- Per Month). I added...

Nov 12, 2019 by CHENOLI NIKHIL

Product does not match with online description (Sareego) ^Open

The product delivered was not matched with product online showed. On the same day I reported the mismatch but they rejected to refund or give correct product....

Nov 11, 2019 by Ashwini Salunkhe

Package not delivered (Club Factory E Commerce ) ^Open

Order No.SO********* woolen items amounting to Rs.****/- made on **nd October, **** is to be delivered between **th Oct. to *th November, **** has not been received till date. Till *th Nov. they were telling it is with customs, whereas today th...

Nov 11, 2019 by Suraj Kala Negi

Flipkart s service partner jeeves complete mobile protection plan denied the service (Jeeves consumer services digital) ^Open

Hi, I have purchased a Oppo F** mobile from Flip kart during this big billion day sales which is on *st of October ****.After * days my mobile fall down from bed and the screen got damaged.Thank got i have taken one Mobile protection plan i.e...

Nov 11, 2019 by Satyaranjan Behera

Worst quality of product (Shirtcooper) ^Open

Completely different product from what company has shown in their advertisement...I have been making a request regarding this for ** days...Even though they are not even considering....

Nov 11, 2019 by Bhavsar dhruv anilbhai

Big bazaar is cheating (Bigbazaar) ^Open

Dear concern I had just bought a lee Cooper jeans from your big bazaar store at patna saheb railway station. There was a board attached there indicating free tees with that jeans. But the store neither provided the tees nor compensated that...

Nov 10, 2019 by Rohit ranjan

Rejected repairing of liquid damaged Handset under Protection Plan (One assist ) ^Open

I have purchased Moto E* plus * from Amezon with protection plan which is provided by oneassist. after diwali vacation, I observe my phone not charged properly so I will go moto service center . service center told me mobile phone is liquid dam...

Nov 10, 2019 by RAM KUMAR CHAUDHARY

Package not delivered (Flipkart) ^Open

I had ordered Asus Rog ** Mobile Phone **th October and the delivery date for the order was on **th November ****.Today is **th Nov **** and i still have not received my shipment.Payment was made using credit card in full. Since * days i am cal...

Nov 10, 2019 by Abdul Aziz

Package not delivered Order no (qsporty) ^Open

I order * pair of shoes qsporty on **oct **** order no is ****** amount *** but order not received yet.i mark * time mail and msg to company I'd but find not a single revert. Please check and do the needful Regards Robin Arora ...

Nov 10, 2019 by ROBIN ARORA

Fake product delivered and not refunded (Best Android Watches) ^Open

I have been purchased the Android Watch from website "www.bestandroidwatches.in" and after delivery of product, it is found that the product is very cheap quality and used and not look like discription as mentioned in the website for advertisin...

Nov 09, 2019 by Shiv Kumar Pankha

Falae statement about refund (Amazon) ^Closed

O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...

Jun 11, 2018 by rajiv