ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Flipkart Stole my Wallet Money (Flipkart Internet Private Limited ) ^Open

I borrowed * different Flipkart Gift vouchers Worth rs *****/- so that club together to purchase Samsung tablet which costs around **k. but Flipkart canceled my order without my consent, then He blocked my Flipkart account which had ***** in th...

Nov 19, 2019 by Anuj Sharma

Package not delivered (winni cakes) ^Open

I placed an order for my wife's birthday cake and flowers on Winni.in on **/**/** and the delivery person called and stated that he couldn't find the address and when I told him to look it up on Google maps for the address he cut the call and I...

Nov 19, 2019 by P Keerthi Kalyan

Package not delivered despite several follow ups (Pepperfry.com) ^Open

I was supposed the receive the dining table set by **th November. I was promised an update in ** hours on **th but no one called me. When i called to check yesterday they said that they had spoken to the phone number linked to the order which ...

Nov 18, 2019 by Aseem Pant

Order not delivered (Coversmate) ^Open

I ordered a mobile case from coversmate on *st November,**. Still haven't received the order or any response from them....

Nov 18, 2019 by Surily Poddar

I ordered a Smartwatch and I got a watch which is completely different and cheapest from what I orde (Pro Store Watches) ^Open

I ordered a Smartwatch and in the order I got a cheap normal watch which wouldn't even cost around *** .I didn't get any contact number to contact them.Even their email is not working.Please Help Me....

Nov 18, 2019 by Jaswanth Bandaru

Recieved very wrong order (Star Product powered by shopify) ^Open

Ordered **th Oct arrived on *th Nov. But totally wrong I try to contact immediately once I opened, no customer care support no. which was provide on courier was witchoff **/*. Provided customer support at info@Stylenova.in / stylenova***@gmail....

Nov 18, 2019 by Jenny Lalrinngheti

Package not delivered (Amazon .in) ^Open

I made a purchase on *st November (Order No. ORDER # ***-*******-*******) from Amazon. It says the item was delivered on *th November whereas I never received the packet. I made a complaint on *th November on their portal and they said it will ...

Nov 18, 2019 by Saurabh kumar

I receave wrong shoes i have order nike shoes but they will send me cheap shoes (Alibabagufa) ^Open

I have order nike shoes but they will send me cheap shoes ...

Nov 17, 2019 by Rahul lakra

Wrong product delivered (The High Hub) ^Open

I ordered a titan edge watch from the high hub ( an online company, Mobile no - **********, Instagram profile - thehighhub.in ) But after few days I have received the wrong product ( woman's copy Rado watch ). I called back and asked what it h...

Nov 16, 2019 by Yogesh KUMAR

Product damaged or product replacement (Riversong) ^Open

I have purchased product riversong wave O*.....in April ... currently it stopped working ....so I tried to communicate with Thier office in India....but I am getting no response from them even after mailing them multiple times....Thier contact...

Nov 16, 2019 by PUSHKER UPADHYAY

Paytm do not accept RETURN REQUEST Think before you buy from Paytm (Paytm Mall) ^Open

On **st Oct ****, I bought few apparel from Paytmmall.com reference ORDER ID ********** and **********.While ordering I saw the return policy of each product. And all the products have */**days return policy. The products were delivered to me o...

Nov 16, 2019 by Dinesh Soni

Different Serial Number on Product and Invoice (Amazon India) ^Open

I have purchased HP Sprocket *-in-* Portable Photo Printer and Instant Camera **th March ****. A few months later when there was some problem with the product, I went to the service centre, the serial number on the product was not matching the ...

Nov 16, 2019 by Vivek Maurya

I got cheated from Sareego website (SareeGo.com) ^Open

I ordered two sarees in sareego.com website but I didn't got the one which I ordered. They have shown different saree photo in website and sent different photo to me. They sent the fake sarees to me. Color is same but fake sarees. Worth Rs. ***...

Nov 16, 2019 by Shreeyutha R

Flipkart account got blocked (Flipkart) ^Open

My flipkart id is ********** my account got blocked because they said u have ordered too many products from flipkart as i am living in my joint family and my family is very big there are several members for them we have to buy a several produ...

Nov 15, 2019 by Shubham gupta

Wrong product received from amazon (Amazon.in) ^Open

I had ordered Kent Grand *+ water purifier from amazon.in on **rd Oct ****. I received the wrong product on **st Oct ****, which were PO smith some pipes. I immediately contacted Amazon, they suggested sending a picture. I send mail to cs-repl...

Nov 15, 2019 by Balaji

Flipkart account blocked (Flipkart Online Shopping) ^Open

my flipkart id is ********** my account got blocked because they said u have ordered too many products from flipkart as i am living in my joint family and my family is very big there are several members for them we have to buy a several produ...

Nov 14, 2019 by Shubham gupta

Package not delivered (womens clothes studio) ^Open

I had placed an order for *tops on womenclothesstudio.com on *th October ****. I have still not received it. I tried contacting them on the details provided by them. I have not received any reply from their end ...

Nov 14, 2019 by Valeriya colaco

Package not delivered (Redmi note 8 pro) ^Open

Ordered Redmi Note * Pro On *th Nov **** Price Rs.***** From ShopYpe.Com Payment Through Phone Pe App...Till Now I Didn't Get My Package And Can't Track My Order...The Helpline Number And Website Is Not Working...Please Can U Help Me To Get My...

Nov 14, 2019 by Zairemsangi

Received the damaged piece (Amazon .in) ^Open

Received the damaged piece , struggling to return it for * days....calls and mails....customer care approved every time but courier boys refused to take it. NEVER TRUST AMAZON RETURN POLICYorder id : Order# ***-*******-******* ...

Nov 14, 2019 by Pradeep gautam

RECEIVED A FAKE PRODUCT (Ewatches In) ^Open

I have place a order in your site Watch Series * (GPS, **mm) - Space Grey Aluminium Case with Black Sport Band, and tracking id is PKRC********** BUT I RECEIVED A FAKE PRODUCT....

Nov 14, 2019 by Ravi kishore u

Different size order delivered (Shadowfax) ^Closed

I have ordered three shirts of XXL size and I received a small size and no one is responding to me....

Apr 11, 2019 by Vijay

Asking for extra money (PayTM) ^Closed

I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...

Apr 11, 2019 by Vivek solanki

Package not delivered yet (Dealmyntra.in) ^Closed

I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...

Apr 11, 2019 by Vasim Malek

Package not delivered (shopupi.in) ^Closed

I have ordered Redmi note * pro from shopupi.in and they said that my package will deliver to me on ** April but till now nothing is received by me and they are not picking up my calls. Please resolve my case....

Apr 11, 2019 by Taran

Wrong package delivered (Revogue) ^Closed

I have ordered the watch from the website https://revoguewatch.com. Here are the details about the order: Order #***** was placed on April *, ****. I received the product around * pm on ** April ****. I am not satisfied with the brand of this...

Apr 10, 2019 by Ashwani patil

Fake material delivered (Craze N Demand) ^Closed

Order No. ***. A Blue colour saree ordered for Rs. ****. But I received poor and worst saree on **-**-** against order date **-**-**. It was not worth Rs.****. It looks of the worth Rs. ***. I want a refund for it....

Apr 10, 2019 by Vimalakrishnasamy

Wrong products delivered (Peenar.com ) ^Closed

I had ordered * Kurtis from Peenar. They have delivered a completely different product and also very low-quality one. They are not responding for return or exchange. We have tried through all means (email, contact number and Facebook). Very let...

Apr 10, 2019 by Prema G

No reply received from the company (Jubli world ) ^Closed

Sir mera product re-review hua hai or return ke liye bhi bol diya. Par abhi tak koi reply nhi mila or na hi contact ho pa rha hai....

Apr 10, 2019 by Mansur ahamd

Package not delivered (Merchandisewala. Com) ^Closed

I order a bag from this website on ** Feb **** of Rs.***. They promise me to deliver in April but they not delivered yet. I emailed them no reply received. I also text them in the Instagram and Facebook but they blocked me. No response from the...

Apr 10, 2019 by Amit soti

Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Closed

Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...

Apr 09, 2019 by Litesh Sudhir Ingale

Wrong product and cheap quality (Vastrova.com) ^Closed

They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....

Apr 09, 2019 by Sweksha

Corrupted pen drive received (Hp ) ^Closed

I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....

Apr 09, 2019 by Amit Kumar

Package not received (Insasta Enterprises) ^Closed

I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....

Apr 09, 2019 by Vedavathi murugula

Refund not provided (Yepme.com) ^Closed

Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....

Apr 09, 2019 by Maitri

Package not delivered (Polyster Prints) ^Closed

I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....

Apr 09, 2019 by Aakash Kori

Missing product received (Flipkart) ^Closed

I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....

Apr 03, 2019 by Dinesh verma

Package is not delivered (polyesterprints.in) ^Closed

I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....

Mar 31, 2019 by Pronay adhikari

Open product received (Shopclues ) ^Closed

I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...

Mar 11, 2019 by Sanjay Kumar

Amount wrongly debited by the company (Flipkart Internet Private Limited) ^Closed

On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...

Feb 27, 2019 by RAJESH LAXMAN SHETTY

Fraud (Selfcare india pvt Ltd) ^Closed

One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...

Jul 01, 2018 by Ranjeeta Dwivedi