E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Account blocked (Sastasundar.com) Open
I want to inform you that I submitted a grievance (Grievance Registration Number : *******) to the Department of Consumer Affairs regarding taking very strong and exemplary action on the online pharmacy for order not delivered expected/estimate...
Sep 20, 2021 by Diganta Pramanik
Double amount deducted (Meeso online shopping app) Open
Maine Dress Mangvayi Thi Meeso Sy **** Ki Uski Amount * Baar Cut Hui Hai Mere Account Sy Without My Permission jb mene meesho m apna issue btaya to inhone na refund kiya or upr sy meri baat ko ignore kiya meri amount * baar cut ki ** september ...
Sep 20, 2021 by Prinkal
Package not delivered (Nurserylive.com) Open
I have an order with number NLV********** the amount is rs*** which i have prepaid while ordering on **-aug-****, the order is not delivered yet, despite of many emails they either respond once a month or no reply and donot give much details t...
Sep 20, 2021 by charith reddy v
Data Entry Project Non Voice BPO (Bpo Cornet Services Pvt Ltd) Open
I have taken Data entry project from BPOCORNET SERVICES PRIVATE LIMITED for * seats and paid **k as an advance and started the project with *-*members team. Intially, there was reference from BPO Cornet company(Vishal-**********) and we had val...
Sep 19, 2021 by Ravisundaram
DENYING RETAKE VOUCHER (Simplilearn Solutions Private Limited) Open
*This complaint is for my friend (intimate*santhosh@outlook.com). Myself(Vinoth) and my Friend(Santhosh) have enrolled for CISSP course with Simplilearn Santhosh was my referral Simplilearn team guaranteed that if you fail once a retake vo...
Sep 19, 2021 by VINOTH KUMAR
Wrong Food Delivered (Swiggy) Open
Ordered * Mutton Biryani Combos (Biryani & * PCs of Chicken **) with the restaurant named Sri Madhavan Mess located in Kolathur, Chennai. But they’ve delivered Chicken Biryani Combos (Biryani & * PCs of Chicken **). Approached the restauran...
Sep 19, 2021 by Naveen Kumar
Package was not delivered (Amazon India) Open
With reference to the order number # ***-*******-******* in Amazon India, I have contacted the customer care numerous times that the package was not delivered. And none of the agents were helpful regarding this issue. In the amazon app, the...
Sep 19, 2021 by Dhasarathan
Duoble payment dudcation issue (Meeso ) Open
Maine dress mangvayi thi meeso sy **** ki uski amount * baar cut hui hai mere account sy without my permission...
Sep 19, 2021 by Prinkal
Wrong item delivered in the package (Marvel Stitch) Open
I had ordered a pyjama set from a website called marvelstitch.com on **th September, **** which costed me *** INR via COD. The package was delivered using Shadowfax Surface delivery service on **th September, **** stating it contained the pyjam...
Sep 19, 2021 by Tanya Adlakha
Unlawful Deactivation of Amazon Account (Amazon) Open
Amazon has deactivated my account without any reason and are refusing to furnish any details. As a result, I paid for a prime membership that I never got to enjoy, I have a kindle that is now useless along with the books I bought on it, some or...
Sep 19, 2021 by Ankita Jena
House Tenant ranway without paying house rent (Complaint Against Tenant) Open
Dear Team, I rented my house to Mr.GaneshThapa(**********) and Mrs Sheela Thapa(**********) he has run away from the Month of April- May ****with Sheela Thapa without paying my rent and his all luggages are still in my house.i continue called ...
Sep 18, 2021 by Sonadevi Bist
This was in September/October ****. It was an online job offer. They told me that I need to pay Rs. *** for registration and Rs. **** (which will be refunded) if I don't get the job. So I paid Rs. ****. I didn't get the job. I received a mail m...
Sep 18, 2021 by C K
Replaced order not delivered (mivi duo pods ) Open
I have sended my duopods for the warranty that it was taking charging properly on *th August **** but till today they didn't send me my duopods back....
Sep 18, 2021 by Gagan Verma
Online fraud on the name of flipkartmall ( com) Open
On *rd august I received a SMS on my mobile number for part time jobs along with the whatsapp number to contact. When I contacted through whatsapp, the fraudester gave me a link https://www.hh-mall.com/#/pages/regist/index?code=****** (th...
Sep 18, 2021 by Subhra
PAYMENT NOT RECEIVED (Cashify) Open
Sir, I got an order executed for Rs****- for my old phone MI *A sold to Cashify on **/** Sep **** through my phone number **********. Bank Account particulars were given by me same day, pick up was scheduled between ** am to * pm on ** Sep ****...
Sep 18, 2021 by
Realme tv complaint (Realme) Open
Hi have purchased realme tv from flipkart on ** October **** From August ** ****, I have raised complaint to realme about display issue. From past **-** days they are just fooling the customer. On ** I have received a call saying, the tv wil...
Sep 18, 2021 by Mitesh Jitendra Awasthi
Fraud (Istudio pvt ltd) Open
I ordered a phone and i didnot get it or not giving me the refund as they said we will refund all the money if product is not good or fake but they are asking for more money twice which i paid already now they are frauding me....
Sep 17, 2021 by Yashraj Sandhu
Harassment and Rust Service of same problems persisting after repair vehicle sold has manufacturing (Tvs Motors) Open
Dear Sir/Madam, I'm Amit Kumar Prajapati, My TVS RADEON bike *** cc is not working well. I went to the bike agency Uttam TVS for repair, and regularly services on time to time but could not get good results. After Some days observed it starte...
Sep 17, 2021 by Amit Kumar Parjapati
Order not placed Money not refunded (Travolook) Open
I have book flight ticket on **th August from Ahmedabad to delhi on Travolook. They said that ticket not booked/cancelled due to fare expiration and any money got deducted(which was deducted) would be refunded. HOwever I did not get any refund ...
Sep 17, 2021 by Mayank Bansal
Late defective item deliery with refusal for return (Flipkart) Open
orderd samsung washer dryer on *nd of august and promised delivery on **th august but on persistent calling deliversd on **rd august.The product was scheduled for installation on **th authorised samsung technician opened the box and declaired t...
Sep 17, 2021 by dr chetan ramnani
Wrong worst product delivery (Raj Simran Con) Closed
I have purchased suit pic from this site on **th Jan **** but I have received wrong worst product (saree) I have complained their mail which they mentioned in bill or their Web site but till date i am not getting any response from them. ...
Feb 18, 2020 by Sangita Singh
Wrong Product Shipped (Myntra Design Pvt Ltd) Closed
I ordered for an H&M Men Black Wool Tuxedo Jacket Skinny Fit (https://www.myntra.com/********) on *th of February **** with order number *******-*******-******* then when the product got delivered by an associate with number **********. I recei...
Feb 18, 2020 by Suraj.S
Dumb idiots (Turantorder.com) Closed
Ordered a touch screen panel for Micromax but same day requested for cancellation also filled the google form requesting for cancellation of the product since then I have been waiting for a proper response but still nothing has been done. These...
Feb 18, 2020 by Soumya kar
Dublicate product was delivered (Flipkart) Closed
Received different brand product and then got an email that you can return it but now we can't even initiate a return and asking us for id card verification...
Feb 17, 2020 by Chandra pavan
Product not in a proper usage form (Viha Online) Closed
Purchased a cream from Viha online run by mrs.anitha Kuppuswamy. Cream is not actually creamy looks like a wax.its is hard such that not ease to apply on face. They are not responding calls /messages. It’s costs **gm *** rs Gst and shopping ...
Feb 16, 2020 by Krithika
Received seal opened health suppliment (Paytm Mall) Closed
I have received a seal opened health suppliment and paytm did not return my product and this is a health suppliment and I don't use any seal opened suppliment for my health...
Feb 15, 2020 by Nikhil Singh Pawar
Product missing (ollozi.com) Closed
I am ordered DSRL DS-**** Camera but I received Samsung power banks order ID OL**-*******-*****...
Feb 15, 2020 by Veera manikanta
Wong product delivery (Pepperfry.com) Closed
I bought a sofa and it has been delivered with wrong fabric and colour. Now they are saying they will not return or replace. ...
Feb 15, 2020 by Shalini Kumari
Package not delivered nor refunding the amount paid (Winni In) Closed
My order is ***********. ****/- inclusive of ***/- delivery charges. Now when tried reaching them *. phone is not working. *. Through chat they said as my location is not serviceable, then I requested them cancel and refund the paid amount. Eit...
Feb 15, 2020 by Arunachalam
PERSONAL LEGAL LETTER DUE TO THE WOODLAND SHOES CHAPPAL DAMAGE WITHIN WARRANTY PERIOD (Woodland shoes) Closed
To, Customer care department, Woodland India. India and Aero club woodland store, Shop No S***. Thrissur - ******. Kerala. India. Phone : ****-****** From, Sunil K Madam, Kerala, India Mobile : *******...
Feb 13, 2020 by Sunil
AMAZON WEBSITE MISLEADING ABOUT PRODUCT (Amazon .in) Closed
Sir, we purchased back brace from Amazon website, it is showing that back brace will fit for ** intchs waist but for ** intchs waist it is too tight, during purchase time in website it is clearly shown that ** day replacement is there but now t...
Feb 13, 2020 by K manoj siva kumar
Faulty Item was delivered and then no response from Pepperfry team last 10 days (Pepperfry.com) Closed
A dining table was ordered from Pepperfry which was delivered on *rd Feb and was faulty. Complaint was raised on the same day and the case Manager Mona Singh called me. After that no action was taken and the furniture is lying in my office last...
Feb 12, 2020 by Richa Jha
Twice payment for same order (Zomato food delivery) Closed
My wife ordered Id ********** half veg Manchurian and one single egg double chicken roll from junction through online sbi net banking payment option but i didn't know that she paid already and afterall the delivery boy ganesh sharma reached to...
Feb 12, 2020 by SUMIT KUMAR SHIT
Packet not delivered (Themegamart Co In) Closed
I purchased * shirts of combo pack from themegamart through online on **/**/****. They said the packet will be deliver with in * to * working days. Unfortunately i didn't get the product till the date **/**/****. I tried to contact the company...
Feb 09, 2020 by Janif P
Return not accepted (Myntra) Closed
Dear Myntra, I Ordered An 'HERE&NOW Men Blue Slim Fit Mid-Rise Clean Look Stretchable Jeans' On **th Jan **** And Received It On **th Jan ****. The Colour Of Product Was Different. So I Returned The Product On **th Jan **** (Return No: *******...
Feb 08, 2020 by Hemraj buldak
Zcoins disappeared (Zivame) Closed
I was assigned *** zcoins after my first purchase with Ziwame. Today I was looking to place another order. I appled my zcoins and went to the payment but for some reason the transaction failed and I was redirected to the order screen. I checked...
Feb 07, 2020 by Riya Patel
Not delivery of package and took payment twice (Flaberry.com) Closed
I odered online flowers worth rs **** from flaberry.com on * Feb **** and then i paid whole amount online by sbi banking.payment was completed.then i again got a message from flaberry that my payment is unsuccessful then again they send me link...
Feb 07, 2020 by Brahmdeep singh
Paid online money for flowers delivery and now no one is responding (arena flowers gurgaon) Closed
I booked flowers from the website https://www.arenaflowers.co.in/gurgaon-send-flowers-delivery.html which claims same day delivery in gurgaon but after paying the money the numbers are unresponsive and they are not replying at all. there is no ...
Feb 07, 2020 by Vikash sharma
Refund not came (Lenskart Solutions Private Limited) Closed
I have self return product to lenskart as their given address on **/**/**** and I m having courier reciept also. as per tracking product has been already delivered to them but till they are not returning my money back cost of product is Rs.****...
Feb 06, 2020 by Rahul kumar singh
Wrong Product Received (Amazon .in) Closed
I have ordered an Ryzen * ****G desktop processor from Amazon website by seller named Shailron Technologies for ₹ **** on ** January ****. But received a rubic cube instead of Processor. Made many calls to Customer service of amazon India and...
Feb 06, 2020 by Rakesh Bobbati
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's