E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Nondelivery of product (The Comic Store Kolkata) Open
I placed an order with them for a wall hanging mosaic worth Rs ****/- on **th December, **** with order ID TCS*****. When I contacted them on Whatsapp and Email they replied that the order will take *-* months to be delivered, because of the pr...
Sep 21, 2021 by Rocktim Rajguru Phukan
Compensation not received (Indian Oil Corporation Limited) Open
I want to inform you that I booked a prepaid refill Indane domestic gas cylinder (Booking Reference Number: *-************) on **th August **** at **:**:** am under the Preferred Time LPG Delivery Scheme. I paid additional Rs. ** for delivery b...
Sep 21, 2021 by Diganta Pramanik
Defective Product without tag delivered (AJIO Reliance Retail Ltd) Open
I am a regular customer for ajio website and a regular user of ajio app. I am totally disappointed after receiving the ordered dress which is looks like used by someone and received without any price tag . It seemed to be weared by some one...
Sep 20, 2021 by Varsha Rajan A
Index learning telegram channel scam (Index learning telegram channel) Open
a telegram index learning is a scam telegram channel through which these people sell nifty and bank nifty calls but eventually after paying them they asked for more money and if we claim service they asked more additional money and says there's...
Sep 20, 2021 by Rahul Rawat
Package not delivered (jadebluees myshopify com) Open
Placed order on jadebluees.myshopify.com. The website has been inaccessible ever since the payment was done. Delivery time was *-* days. Order was placed on **-Sep and it is not yet delivered. Website has been inaccessible ever since....
Sep 20, 2021 by Jay
Orders not delivered (Csc Grameen Estore) Open
I want to inform you that I have registered two grievance (Grievance Number/ID: GRW********** & GRD**********) from the CSC eGovernance Services India Limited's official E-Commerce android app "CSC Grameen eStore for Customers/Citizens" on **th...
Sep 20, 2021 by Diganta Pramanik
Refund not yet imitated in bank account (Ajio com Reliance Retail Ltd ) Open
I had returned an order from AJIO.com but the amount has yet not been initiated in my bank account. The customer care is totally filled worthless people who don’t even know how to talk. ...
Sep 20, 2021 by Viraj Ahir
No return initiated (FOGGER) Open
I have purchased a Fogger Royal *** watt mixer grinder on **/**/**** and it delivered on **/**/****. The next day **/**/**** I have requested to return the product as it was not started. The return request accepted and said awb will be shared...
Sep 20, 2021 by Tamali saha
Empty package was delivered (tatacilq) Open
I had ordered a Nokia *.* from tatacliq with order id : *********, but I didnt recieved the phone inside the box. The outer box was in good condition but the inner box was tampered. The seals were broken and there were only earphone and char...
Sep 20, 2021 by Ashutosh pandey
Received a wrong item (Joker and witch ) Open
I have ordered a joker and witch watch whose cost is ****rupees. But i have recieved a different watch which is not matching with the ordered item. This is soo cheap of myntra and joker and witch. Im never going to order anything from myntra ag...
Sep 20, 2021 by Hyndavi
No support received from Boult Audio (Boult audio) Open
I have faced issue on Tkt no *****. My original headset was taken away for repair and an old damaged piece was given to me. After raising the complaints many times, no resolution is received. First they denied that an old headset is sent, late...
Sep 20, 2021 by Srishti
Account blocked (Sastasundar.com) Open
I want to inform you that I submitted a grievance (Grievance Registration Number : *******) to the Department of Consumer Affairs regarding taking very strong and exemplary action on the online pharmacy for order not delivered expected/estimate...
Sep 20, 2021 by Diganta Pramanik
Double amount deducted (Meeso online shopping app) Open
Maine Dress Mangvayi Thi Meeso Sy **** Ki Uski Amount * Baar Cut Hui Hai Mere Account Sy Without My Permission jb mene meesho m apna issue btaya to inhone na refund kiya or upr sy meri baat ko ignore kiya meri amount * baar cut ki ** september ...
Sep 20, 2021 by Prinkal
Package not delivered (Nurserylive.com) Open
I have an order with number NLV********** the amount is rs*** which i have prepaid while ordering on **-aug-****, the order is not delivered yet, despite of many emails they either respond once a month or no reply and donot give much details t...
Sep 20, 2021 by charith reddy v
Data Entry Project Non Voice BPO (Bpo Cornet Services Pvt Ltd) Open
I have taken Data entry project from BPOCORNET SERVICES PRIVATE LIMITED for * seats and paid **k as an advance and started the project with *-*members team. Intially, there was reference from BPO Cornet company(Vishal-**********) and we had val...
Sep 19, 2021 by Ravisundaram
DENYING RETAKE VOUCHER (Simplilearn Solutions Private Limited) Open
*This complaint is for my friend (intimate*santhosh@outlook.com). Myself(Vinoth) and my Friend(Santhosh) have enrolled for CISSP course with Simplilearn Santhosh was my referral Simplilearn team guaranteed that if you fail once a retake vo...
Sep 19, 2021 by VINOTH KUMAR
Wrong Food Delivered (Swiggy) Open
Ordered * Mutton Biryani Combos (Biryani & * PCs of Chicken **) with the restaurant named Sri Madhavan Mess located in Kolathur, Chennai. But they’ve delivered Chicken Biryani Combos (Biryani & * PCs of Chicken **). Approached the restauran...
Sep 19, 2021 by Naveen Kumar
Package was not delivered (Amazon India) Open
With reference to the order number # ***-*******-******* in Amazon India, I have contacted the customer care numerous times that the package was not delivered. And none of the agents were helpful regarding this issue. In the amazon app, the...
Sep 19, 2021 by Dhasarathan
Duoble payment dudcation issue (Meeso ) Open
Maine dress mangvayi thi meeso sy **** ki uski amount * baar cut hui hai mere account sy without my permission...
Sep 19, 2021 by Prinkal
Wrong item delivered in the package (Marvel Stitch) Open
I had ordered a pyjama set from a website called marvelstitch.com on **th September, **** which costed me *** INR via COD. The package was delivered using Shadowfax Surface delivery service on **th September, **** stating it contained the pyjam...
Sep 19, 2021 by Tanya Adlakha
Exorbitant Prices during crisis (Milkbasket) Closed
We are going through a crisis situation known as 'Corona Virus'. We cannot move out of our houses and are totally dependent on services like Milkbasket. But suddenly I see Milkbasket is charging exorbitant prices for grocery items like vegeta...
Mar 21, 2020 by Neha Jain
Fake product shipped by Flipkart (Www.flipkart.com) Closed
I have ordered a Casio G-Shock watch (GWG-**** Mudmaster (G***) for Rs **,*** (Thirty-Five Thousand Nine hundred Ninety-Five) from www.Flipkart.com on March *st,****. The package was delivered in two days on March *, ****. When I opened the pac...
Mar 17, 2020 by Ravinder Chahal
Fake product delivered (Flipkart) Closed
I have ordered a Casio G-Shock watch (GWG-**** Mudmaster (G***) for Rs *****) from Flipkart.com on March *,****. The package was delivered on March *,****. When I opened the package I found it was a fake watch. I immediately lodged a complain...
Mar 15, 2020 by Ravinder Chahal
Fake watches with misrepresentation images (Luxorify) Closed
The product received is different from what is advertised but their website. But when I ask for replacement the reply I get is "We would like to inform you that there are major and minor differences available in every product available on the...
Mar 12, 2020 by Vikrant
Fraud company (Keve shop keveshop com ) Closed
Keveshop Fashion Store ORDER #***** Thank you for your purchase! Hi krishna, we're getting your order ready to be shipped. We will notify you when it has been sent. Delivery time:- it will take * - ** days View your order or Visit ou...
Mar 11, 2020 by M Krishna Mohan
Delivered Used Samsung Cell Phone Instead of My New Order Samsung Galaxy Cell Phone Phone Instea (Flipkart) Closed
Dear Team, My name is Prashant Singh. I live in Noida Gaur City *, Noida Extension **th Avenue A block **th Floor ****. I'm the victim of fraud by Flipkart. Now here is the story started of my mental and financial harassment. I had booked my c...
Mar 10, 2020 by PRASHANT SINGH
Subhani Xerox Situated In Gulbarga University Campus Making Fake Payment Slip (subhani xerox gulbarga university campus kalaburagi) Closed
Subhani Xerox Situated In Gulbarga University Campus Making Fake Payment Slip Respected Sir, I sandeep chauhan am serving in Indian Air Force posted in Bidar.I have completed my B.Ed from Jasmine College of Education Bidar in **** affil...
Mar 09, 2020 by Sandeep Chauhan
Order is not delivered but got Delivery message (Grofers India Private Limited) Closed
My order is not delivered and I got delivery message. My order number is :-ORD********* Delivery boy name and number :- Nanasaheb Pawale Mobile number :-********** Delivery boy from grofers didn't deliver my products but instead was talk...
Mar 08, 2020 by Neha Maner
Fraud Turmswear.com is not giving refund (Turmswear) Closed
Hi, I bought * trousers from Turmswear.com for Rs.**** (Rs.**** +*** shipping charges). I got a worst quality product so I decided to return it. I returned it and asked for the refund. They sent me one message that your refund has been done ...
Mar 05, 2020 by Krishnadas Thakur
MyPartnerIndia Fraud website cheats customers (Mypartnerindia.com) Closed
Hi, I want to file complaint against the fraud website MyPartnerIndia.com (http://mypartnerindia.com/) and its executives who cheat customers and rob their money. I was contacted by the executive named Kavita Singh (**********) who was from...
Mar 05, 2020 by Ishita Singh
Not taking product in return (Amazon.in) Closed
I bought a Samsung galaxy M**s from amazon.in as this product is only available online, but this device seemed to have issues, so Amazon offered a replacement, but there is a problem with this particular model itself, so I asked for a refund, a...
Feb 28, 2020 by Jitesh N
Not picking calls email fail and return is not possible (Classicatesarees.com) Closed
I have placed order on classicatesarees.com, order #**** COD and it was delivered on **th February ****. I have paid the amount and I was not satisfied with material of saree ,the length of sari was less and was poor material and the sari looke...
Feb 26, 2020 by Aditi Sharma
Keve shop is a online scam website (Keve shop) Closed
I have made de order on **th February for ****, but till date I haven't received any updates regarding my order when tried to contact them through de given mail ID it got reverted since it is no more active. Feel it's an pure scam....
Feb 26, 2020 by Muralikanth
Hoodie booked 23 feb, not delivered and no contact no is correct so this is fraud company (Fashion Panda) Closed
Your order no #EN***** has been successfully placed.Thanks For making CASHLESS payments. Thanks for shopping at Fashion Panda India Hi Nikhil, thanks for your purchase of Rs. ***.** from What To Wear India! We'll notify you when it ships. View...
Feb 25, 2020 by Nikhil gire
Customer Care Number Keveshop not answering my call (Keveshop) Closed
Keveshop is fraud. I ordered * shirts but it is not delivered to me. Further when I tried to contact their Customer Care NUmber, they are not answering my call and even not answering my emails. Please help me....
Feb 25, 2020 by Shubham polekar
Refund (Naaptol online shopping) Closed
I bought Kitchen Queen ** pcs Coloured Stainless steel Storage set of cost ****/- on ** Feb, **** .i placed a return request and want refund(in bank account given to naaptol) as I didnt like the quantity. Order was picked on ** Feb, **** .they ...
Feb 24, 2020 by Kunal Gautam
Vip bharat mobile number (Vip Bharat) Closed
Maine vip bharat se ********** ye number online book kiya aur uska payment **** google pay se paid kiya.uske baad me na koi unhone sim diya ya upc code diya.aur na hi mere sath contact kiya.mere sath froud hua hai.pls help me...
Feb 22, 2020 by Imtiyaj Ramjan Rangrej
Account deactivated and return denied for product worth INR (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) Closed
Account email id - svishesh****@gmail.com Order No. - *******-*******-******* Delivery date - ** Feb ****. Product * - Louis Philippe Black Self Designed Slim Fit Single-Breasted Suit Price - ****/- Product * - Louis Philippe Men Teal Gree...
Feb 21, 2020 by Aman Baijal
Empty package delivered (Mamaearth) Closed
Regarding ticket ********** And this complaint i have emailed them Hello team, I have made two orders from mama earth : Order id : ******* combo facemask and facemask - received only facewash. Order id : ******* didn't received face ser...
Feb 19, 2020 by Lavina tekwani
Wrong worst product delivery (Raj Simran Con) Closed
I have purchased suit pic from this site on **th Jan **** but I have received wrong worst product (saree) I have complained their mail which they mentioned in bill or their Web site but till date i am not getting any response from them. ...
Feb 18, 2020 by Sangita Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's