E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package was not delivered (Hotshop co in or Mart Buzz) Open
Razorpay is working with a company called Mart Buzz. Mart Buzz fraudulently had a website called Hotshop.co.in and they sell electronics. When I ordered then it was Hotshop.co.in and when I paid it said i paid to mart Buzz and when I did Goog...
Oct 16, 2021 by Varsha Mirpuri
Insurance company denying to help with the solution for financial crisis (Aditya Birla Sun Life Insurance ) Open
I have salary account with HDFC bank & a executive by name Vinod is friendly with me, insisted me to purchase a insurance policy & introduced me to ABSLI representative Narendra Reddy. Both convinced me to purchase Assured income plus plan wit...
Oct 16, 2021 by Krishnamurthy N
Item was cancelled without my permission (Flipkart) Open
I have order iphone ** ***gb from flipkart in big billion days sale at price of **.*k after all discounts after * days i got a notification that order was cancelled by flipkart. they have not given any explaination but the item was in high dem...
Oct 16, 2021 by Sahil Garg
Product not Delivered (Meesho com) Open
Sir , I Had Bought A Product From Meesho On October * By Making An Online Payment. But I Have Not Received That Product From Meesho Yet But Meesho App Sow In Product ** October Delivered . Called Custmer Care Then No One Is Helping Me. I Have ...
Oct 15, 2021 by Shailesh Sharma
Flipkart Replacement rejected for Item missing accessories (Flipkart) Open
Order OD****************** placed on flipkart on *nd Oct **** for Samsung Soundbar. Received the product without the standard accessories like Remote, Power cable, HDMI cables etc. After multiple calls, emails, providing proof of missing ...
Oct 15, 2021 by rohan agarwal
GOODS NOT DELIVERED (FORIDUL ISLAM SEKH) Open
I have a small ladies garment shop which is managed by my old mother. I gave **,*** rupees (forty thousand rupees) to Foridul Islam Sekh for the purchase of garment brand name tags, labels, and other packaging materials. He had contacted me aro...
Oct 15, 2021 by Hazra Sultan Shaikh
Money stuck with Flipkart (Flipkart) Open
Ordered Apple iPhone ** ***GB(RED) from Flipkart in the Big Billion Day offer for Rs *****/- and still not received the product, Ordered on *rd October **** and Today is **th October ****. Waited so log for the product and still not received an...
Oct 15, 2021 by Yusuf Nagpurwala
Fraud (Gautam electronics ballabbari gumanpura) Open
I ordered a phone from thier instagram page , they refuse for COD and suggest to pay through upi but when i done payment to them , they don't reply to any of my messages and not even recieve a call. They block my instagram account too....
Oct 15, 2021 by Avdhesh singh parihar
Didn t get refund (Rare Rabbit) Open
I ordered a shirt from company's website "the houseofrare.com" (Rare Rabbit owned by Radhamani Textiles Pvt.Ltd.) on COD payment mode. On **sept**** Delhivery courier guy delivered the product and i paid the amount Rs.****.** through UPI to Del...
Oct 15, 2021 by Salil jain
Refund for Missing Product (Flipkart) Open
Order ID - OD****************** It's understood that same tracking no. has been used for * no. Of items ordered from same supplier. Out of * items, the item which has got delivered is only one. Kindly find attached the images of item received ...
Oct 15, 2021 by Balaji
Youtuber paras singh did not return sponsored money (Youtuber) Open
We contacted YouTuber paras Singh aka paras official on youtube to sponsor our play store app lifeline VPN on his youtube channel. He was offered Rs **,*** to sponsor the app. He took the money but did not upload the sponsored video even after ...
Oct 14, 2021 by MERCY BORO
Order Nor Delivered but marked as delivered (Amazon) Open
Amazon order no ***-*******-******* placed on **nd Oct **** for delivery on *rd Oct ****. The item showing delivered on *rd Oct at ****. At **** I enquired with the security who said no delivery has taken place. I live in a * floor * flat build...
Oct 14, 2021 by BALRAM MENON
Due to mismanagement I lost my product (Flipkart) Open
I purchased my product on Monday *th oct'** by using flipkart mobile app. They shipped my product to instakart service in thripunithra which is more than **km from my home. Now they says that they cancelled my purchased product because they can...
Oct 14, 2021 by Ajay Baby
Two Packages wrong deliver (Meesho App) Open
Two packages wrong delivered *. Jivika refined semi stitched suits * .do not write what product is *. House no *** gali no. * b block uttrakhand Shastri park delhi ****** ...
Oct 14, 2021 by Mubashra malik
Non delivery of product and misbehaviour by Reliance Digital (RELIANCE DIGITAL ) Open
I have placed an order for Boat Smart Watch Storm RTL Active Black at INR ****.**. The order was placed on *th October **** and the delivery was scheduled on *th October **** within * hrs. However, still the order has not been delivered and the...
Oct 14, 2021 by Biman Chandra
Wrong food delivery (Swiggy) Open
I order Kung pao bowl from excellent dumpling .but send me wrong items itstead Kung poa bowl ..when I'm complain this issue to customer care .they refused for refund ...
Oct 13, 2021 by Anupam ajay pratap
Snapdeal Not Refunding the courier charges I paid nor replying over Email (Snapdeal) Open
I have ordered Gas Geyser which they sent faulty. When I Asked about Return, they told me to courier it and they will pay the courier charges. Now I have paid INR *** for courier and they have stopped responding over email and chat....
Oct 13, 2021 by Raksha Thakkar
Ordered Churidhar Recieved Sari Worst Quality one Trying to return No option there No contact number (aqsafahion myshopify com) Open
Ordered Churidhar,Recieved Sari, Worst Quality one, Trying to return, No option there.No contact number, Mail send. no response...
Oct 13, 2021 by Muhammed Basheer
Discrepancy in serial number of Sony Bravia on TV and Tax Invoice Warranty given by Flipkart Incide (Flipkart OmniTechRetail) Open
I had lodged a complaint with Flipkart regarding Discrepancy in serial number of Sony Bravia W***G (priced at Rs. **,***) on TV and Tax Invoice / Warranty given by Flipkart, on October **, ****, which is being handled by Flipkart ecsalation t...
Oct 12, 2021 by Vinay Chavan
Order status shows delivered but not received (Myntra) Open
I got a message saying that the item is delivered. But I haven't received it. When I called them they are saying the item is delivered after confirming otp. How can they verify it if it is not send my me at all. I want refund. ...
Oct 12, 2021 by Sruthi Varghese
Fraud and misselling (Reliance Digital) Closed
I Dear team , I Anshul Chandna bought a I phone XR *** GB last year in the month of October I suppose . With the phone I was been sold a insurance for are **** stating if my phone breaks or gets out of order it will be repaired with no ex...
Jun 15, 2020 by Anshul Chandna
Return pick up of ill fitted is not being given (Zivame) Closed
While placing the order zivame assured a safe return pick up of the ordered items if the ordered items are not up to the mark. But when tried to place return pick up request, its showing that reverse pick up cannot be done from my area. I...
Jun 15, 2020 by nikitha
Refund my UC (Midasbuy.com Proximagamma Pvt Ltd) Closed
I buy UC from Midasbuy but I dont get uc in my account and the money was deducted from my paytm account....
Jun 15, 2020 by Salim phirphire
Bad Quality Kent RO sold by Reliance Digital (Reliance Digital) Closed
I have recently purchased Kent Purifier RO (**th January ****)from Reliance digital Sahkar nagar branch bangalore. From the day when I purchase, it is not working properly. Sometimes RO flow, sometime water leakage and now multiple parts are da...
Jun 15, 2020 by Kamal Joshi
Item not received but its showing delivered (Lenskart) Closed
Few I purchased an eye wears in lenskart but its showing delivered, still not delivered delivery boy, a d he is not answering my irresponsible and abusive talking with About,no,**********...
Jun 14, 2020 by GAJJI SHASHIVARDHAN
Unable to perform return for this order due to Flipart platform bug (Flipkart) Closed
Unable to perform return for this order. It seems to be a bug. The page is not returning any error message or success message. I had already communicated the same with a support person. It occurred on: */**/**** Please raise a refund for ...
Jun 14, 2020 by Bibin Baby
Fraud printing mone no responding at all (Printland Digital India Pvt Ltd ) Closed
I had ordered **** visiting cards from printland.in a website ..For which I had paid *** rs ..after ordering I tried to contact the customer care ..I tried to reach them through email but no responce but when I placed back a request for bulk o...
Jun 12, 2020 by Siddharth Jain
Delivery partner not returning the product and refund not initites (Tata Cliq) Closed
Even I have ordered product from tata cliq on **th May This is in regard to order number: *********. The estimated delivery date was *st June and after calling several times post * st June, I got a feedback that the deliver partner is updat...
Jun 12, 2020 by Naman
Amount not refunded (Club Factory) Closed
Booked and received wrong product from Club Factory. Waiting from last *.* months but still status is amount being refunded. No communication and no answer to mails from the company....
Jun 12, 2020 by Raghavendra Kusnoor
Not providing warranty claim refund (2gud.com) Closed
Jobsheet No-JOKH************* Registered no.- ********** I bought a mobile phone from *gud.com [Order Id: OD******************] on **/**/**** and I claimed my warranty for the product on **/**/****. The phone was taken by *gud warranty part...
Jun 12, 2020 by Satish kumar shakya
Package not delivered (Liveyourownstyle Co In) Closed
I order an item worth INR ***.** and paid for it online. The order number mailed to me is #****. I have not yet received the package and after repeated mailers, the support team is not responding...
Jun 12, 2020 by BHASKAR MAJUMDAR
Wrong product delivered (Zapvi) Closed
I had ordered on customized phone cover for my google pixel phone vide order no. *******, and they send me the wrong product....
Jun 12, 2020 by Rahul Sinha
Huda products (fixchase com) Closed
I placed an order March **,**** for * huda items. May *, **** sent an email products will be delivered after May **th when their are less lockdown restrictions. Emailed June *,**** mail was undeliverable, the website is closed and my products ...
Jun 12, 2020 by Roopa Narayan
Didnot recieved my refund (Mast and harbour) Closed
I have ordered navy blue mast and harbour bag from myntra . But i recieved another bag which is not similar to pic which i have ordered. i return the bag on *th march **** .but till now i have not recieved my refund yet . i contact several time...
Jun 12, 2020 by NEHA
Wrong and damage product delivered (Myntra) Closed
I have ordered wildcraft masks in Myntra with * layered protection which was mentioned in the order details.. But I had received a duplicate and damaged product when I have contacted Myntra care they just mentioned it is not returnable and clos...
Jun 12, 2020 by Gopi
Package not delivered (What to wear India ) Closed
I show this company's add in social site and I perches. I the order I have to pay online payment and I just paid it but I don't get any parcel. ...
Jun 12, 2020 by bhargav chaudhari
Wrong model received (Sony e) Closed
Recently i have order sony MDR-XB**AP(with microphone) earphones from paytm but the product i recieved is sony MDR-XB**(without microphone)....
Jun 12, 2020 by Vinita Gorana
Cake not delivered and no refund proceedings being initiated (India Cakes Private Limited) Closed
I ordered the cake for the first time on *th May(worth Rs.****). The customer representative very confidently told me the order would be delivered and maintained the same stance till late evening. But the order was not delivered. After * weeks,...
Jun 12, 2020 by Chitra
Money deducted but order is not placed (Ajio) Closed
I ordered items ...there was options of gpay so I google payed but then there is no sign of order at my ajio account ...nor did I get my shipping details ... And how to attach screen shot ? Help me pls ...
Jun 12, 2020 by Pratick dahal
Package not delivered yet ordered on may (Shopclues ) Closed
Hi, I have order foot pump on *nd may and it is still not delivered and also I am requesting for refund that is also I am not getting. This is the ticket no with ShopClues for your reference- Ticket No: ********...
Jun 12, 2020 by Arvind Rampure
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's