E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Flipkart) Open
I have ordered realme air buds on *th Octoberb it should be delivered on *th October **** they have delayed delivery for *-**october and the delivery was not attempted and again they sent a message it will be solved by **th October it was not r...
Oct 19, 2021 by Saikrupan Reddy
Return request rejected (Boodmo.com) Open
I have ordered ac compressor for chevrolet beat petrol *st generation **** model.but your company gave me another ac compressor which is not fit.now I returned it but boodmo rejected return request. What I do...order no ****/********-*...
Oct 19, 2021 by Anup Mishra
Winni in Cake Delivery drop on vehicle instead of handing over Mosquito Lizards (Winni In) Open
Order ID:************ dt. **.**.**. Delivery boy dropped cake on vehicle without handing over and ran away when i asked for * min. wait as before coming he didn't given any call/msg. There were mosiqutoes & Lizards & other insects was there....
Oct 18, 2021 by Rohit Garg
Refund not received (Kwabey ) Open
i ordered twice from kwabey and they didnt dispatch order for over * weeks so i cancelled the order and i have not received the refund nor any support from the service of kwabey.no messaged,mails or calls have been reverted with any information...
Oct 18, 2021 by Faizan Sheikh
Make My Trip Didn t refund the promised amount Urgent (Make my trip) Open
For the cancelled flight PNR Number LQDJVK, booking NF**************, The Indigo airlines already confirmed me that they have processed the refund to MMT on **th Oct i.e. Rs ****. At first MMT sent on whatsapp that my cancellation is not applic...
Oct 18, 2021 by Sapna Kumari
Successfully Rescheduled Order cancelled by Amazon in (Amazon.in) Open
I placed a order in Amazon.in on *nd oct **** Which was not delivered to me till *th oct **** so i called and informed them to deliver the product on **th oct ****as I am going out of station, they successfully rescheduled and they told me tha...
Oct 17, 2021 by K suman kumar
Wrong package was delivered (Amazon India) Open
I received a wrong product from Amazon India on **th of September **** which costs me Rs ****. I ordered for Lenovo portable USB *.* external hard drive but the seller sent me GLINK USB *.* in a K* TOTAL SECURITY BOX. I complaint to Amazon Indi...
Oct 17, 2021 by ANKIT KACHHAP
Boat service center not responding (Boat) Open
My Boat earphone is not working. I went to their authorized service center in the address mentioned at their service center but there was no service center present there also they are not picking up my call....
Oct 17, 2021 by Shounak Bose
Order not delivered (24hourcare In ) Open
Sir, I had placed an order on https://**hourcare.in/ for * bodywashes on *th October ****, tahe amount is already paid online but till today, neither the items are delivered nor refund issued....
Oct 17, 2021 by Allan Fernandes
Did not got the check in (Boomrang resort ashwem goa ) Open
Worst experience ever. The manager was so ignorant and disrespectful. He didn't even have the politeness nor a pleasant behaviour to understand customers and also miss behaved with my wife convenience. Made our family and infant kids wait outsi...
Oct 16, 2021 by Sandeep desai
Worng product received (Amazon) Open
I have bought OnePlus * Pro worth rs ***** from Amazon but I received OnePlus * which is wrong product after sending emails for continues one month I m not getting proper reply they it's they are right I m wrong even I shared product pics with ...
Oct 16, 2021 by Raina harchandani
Fraud shipment refund (Meeso online shopping app) Open
I have ordered a product for Rs.****/- in Meeso. . We receive the damaged order some days later. After that we check for return in Orders section in that time it shows that the product was cancelled by meeso. They didn't notify that when it i...
Oct 16, 2021 by Rajasekar
Package was not delivered (Hotshop co in or Mart Buzz) Open
Razorpay is working with a company called Mart Buzz. Mart Buzz fraudulently had a website called Hotshop.co.in and they sell electronics. When I ordered then it was Hotshop.co.in and when I paid it said i paid to mart Buzz and when I did Goog...
Oct 16, 2021 by Varsha Mirpuri
Insurance company denying to help with the solution for financial crisis (Aditya Birla Sun Life Insurance ) Open
I have salary account with HDFC bank & a executive by name Vinod is friendly with me, insisted me to purchase a insurance policy & introduced me to ABSLI representative Narendra Reddy. Both convinced me to purchase Assured income plus plan wit...
Oct 16, 2021 by Krishnamurthy N
Item was cancelled without my permission (Flipkart) Open
I have order iphone ** ***gb from flipkart in big billion days sale at price of **.*k after all discounts after * days i got a notification that order was cancelled by flipkart. they have not given any explaination but the item was in high dem...
Oct 16, 2021 by Sahil Garg
Product not Delivered (Meesho com) Open
Sir , I Had Bought A Product From Meesho On October * By Making An Online Payment. But I Have Not Received That Product From Meesho Yet But Meesho App Sow In Product ** October Delivered . Called Custmer Care Then No One Is Helping Me. I Have ...
Oct 15, 2021 by Shailesh Sharma
Flipkart Replacement rejected for Item missing accessories (Flipkart) Open
Order OD****************** placed on flipkart on *nd Oct **** for Samsung Soundbar. Received the product without the standard accessories like Remote, Power cable, HDMI cables etc. After multiple calls, emails, providing proof of missing ...
Oct 15, 2021 by rohan agarwal
GOODS NOT DELIVERED (FORIDUL ISLAM SEKH) Open
I have a small ladies garment shop which is managed by my old mother. I gave **,*** rupees (forty thousand rupees) to Foridul Islam Sekh for the purchase of garment brand name tags, labels, and other packaging materials. He had contacted me aro...
Oct 15, 2021 by Hazra Sultan Shaikh
Money stuck with Flipkart (Flipkart) Open
Ordered Apple iPhone ** ***GB(RED) from Flipkart in the Big Billion Day offer for Rs *****/- and still not received the product, Ordered on *rd October **** and Today is **th October ****. Waited so log for the product and still not received an...
Oct 15, 2021 by Yusuf Nagpurwala
Fraud (Gautam electronics ballabbari gumanpura) Open
I ordered a phone from thier instagram page , they refuse for COD and suggest to pay through upi but when i done payment to them , they don't reply to any of my messages and not even recieve a call. They block my instagram account too....
Oct 15, 2021 by Avdhesh singh parihar
Defective Product Delivered (Paytm Mall) Closed
Ref Order # *********** I received a pair of defective earphones on **th June **** at **:** Hrs, and raised a complaint with Paytm helpline and later on Paytm App within *.* hrs of receipt (**:** Hrs on **th June) Paytm refuses to entertain my...
Jun 17, 2020 by Siddhartha Mukherjee
Cancelled order no refund (Amazon .in) Closed
Order cancelled in April.****..refund rs.**** not received....mob.no.********** ....
Jun 16, 2020 by Jagruti
Product not delivered (Myntra) Closed
I order roadster treggings on **thmay I haven't received my order yet. And executive not respond ...
Jun 16, 2020 by Chandni tilavat
Package delivered was defective (f gear) Closed
The bag which was delivered by myntra was defective. When i went for return, they rejected it saying the order did not pass quality check and they did not give any reason as to why it did not pass quality check. The order was shipped back to me...
Jun 16, 2020 by Ganesh Kumar
Fake site (https miombo in) Closed
Https://miombo.in is a fake site and I lost *** ordering phones, no reply from them and the whatsApp number also not responding....
Jun 16, 2020 by Augustus
Delivered poor quality product (SareeGo.com) Closed
I have seen there add on FB and order an saree cost ****. With order number SG*****.but they have send me poor quality product. It's worst. So tried to return the item as they have confirmed me that their is a return policy as well. But after r...
Jun 16, 2020 by Pronoti Dey dutta
I have ordered a TAB on June Your payment Id of Rsfor Online Shopping is successful For queries (Krypton TAB) Closed
I have ordered a TAB on **th June - Your payment(Id-*********) of Rs ****.** for Online Shopping is successful. For queries on your payment visit: http://pmny.in/FI*L*HEhtoCj...
Jun 16, 2020 by G BALAKRISHNAN
Philips trimmer order placed ontill date not received the product (P V Bondarde) Closed
The product not delivered nor amount refunded the order placed on **/**/****. Hence, need the help to refund the amount paid of Rs.****/-....
Jun 16, 2020 by Praveenkumar Bondarde
Charged for product and no response recieved after that (Dailyknots Com) Closed
I placed an order for a combo offer from dailyknots.com from the advertisement it showed on my facebook page and paid for it, expecting to receive a confirmation message or call, but no response whatsoever. I called them so many times, most of ...
Jun 16, 2020 by Monika gupta
Doorstep denying of delivery (Flipkart) Closed
The delivery was attempted on **th Jun'** and I denied doorstep delivery but I didn't get any refund message or anything till today. Again on **th Jun'**, they re-attempted the delivery. Again I denied the delivery. Still I am not getting any r...
Jun 16, 2020 by Sanjeev Ranjan
Package not delivered I demand refund (Lenovo India) Closed
I have ordered a laptop on **th of May, since the day of payment I haven't received any update from them. I tried contacting them every way possible but no luck. Now they are asking me to wait until end of August to receive the package. Which i...
Jun 16, 2020 by Manali Prajapati
Mobile cover (Zapvi) Closed
I placed order on *th June **** of * mobile covers of Rs.***, but still it showing processing. They didn't give any response of my emails, calls, text. Delivery my order or pay my money back. ...
Jun 16, 2020 by Harshita Singh
Package mot delivered (Live your own style co in) Closed
Thanks for paying Rs.***.** from A/c XXXX**** to RAZPRAZORPAYSOFTWARE via NetBanking. Call *********** if txn not done by you...
Jun 16, 2020 by Asif shaik
Package not shipped (Tatacliq.com) Closed
I have ordered (Order id *********) a product on *-june-**** and tatacliq was supposed to it on **-june-**** but till now they haven't shipped the product, when contacted customer care phone no., no one takes the call, when i contacted thru ema...
Jun 16, 2020 by ROHIT DHUMALE
Package not delivered frequently postponding delivery date (Clovia) Closed
I had ordered on **th May, ****.At the time of order they promised to deliver on **th June. Once order is placed the keep postponding the estimated delivery date when each day moves. Today estimated delivery is shown as *st July. I had mailed t...
Jun 16, 2020 by Shalin C Babu
Package not delivered (Oppo display) Closed
My order number is *********...
Jun 16, 2020 by Ashish Nathuram Jadhav
product has loosely fitted parts and the warranty was expired in 2019 where as i bought the laptop (reliance digital mangalore) Closed
The laptop i bought but later realized after two uses that the laptop screen started to dismantle since it is a touch screen laptop. when i came back from the place of my education i.e Chennai by the time i could go to Reliance Digital city cen...
Jun 15, 2020 by Akshaya Rao
Package not delivered (EZEEPHONES com) Closed
I have ordered a mobile from ezeephones.com. They did not send any email regarding order details. But i have taken a screen shot immediately when payment done. aftersometime i was unable to login and not even could see anything about my ord...
Jun 15, 2020 by K PRAVEEN KUMAR
Return of my product (Tata Cliq) Closed
I had requested for return request and i had submitted all images as per there needs but i m not getting any kind of updates on my pick up of the product,I had mail several times but i m not getting any call from there side..... So please help...
Jun 15, 2020 by Rupesh
Filpkart Giftcard got deactivated (Flipkart) Closed
I got a Giftcard from someone which was if *** inr When tried to redeem it through Flipkart application it is showing "card deactivated" I don't know why this is happening I previously also used Flipkart Giftcard many times never happened bef...
Jun 15, 2020 by Vipul Dk
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's