E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
They are not repairing my TV (Jeeves.co.in) Open
My TV has panel issues. I talked with Jeeves customer support and they have arranged the Mi TV technician. The technician said the panel has to be replaced and said he had sent the details to Jeeves but they are not responding. Then Jeeves sent...
Oct 22, 2021 by Sanjay R Nath
Amazon seller and customer service fraud (Amazon India) Open
I ordered a Tvs xpod helmet on *rd october worth rs**** .it got delivered to me on *th October When i opened the box all i found was a broken old helmet (different product).i have tried to return the item * times n every time it got canceled be...
Oct 22, 2021 by Manish Nadar
Money deducted but hotel booking not done (Agoda com) Open
Dear Team, I was doing room booking in Hotel Sona, Panjim. In my case payment has been deducted but the hotel booking confirmation receipt has not been received yet, showing error. I need my money refund....
Oct 22, 2021 by Sahebraj Kalal
Dealership Offered and now not responding (Gatiman Ayurveda) Open
Gatiman Ayurveda company person Priya Goyal called me and told that we are offering the dealership of our product where you have to supply the material in your area to our customers. I paid Rs. **** on **/**/**** for the registration and block...
Oct 22, 2021 by Tilak Raj Bhatia
Package not delivered (Flipkart) Open
I ordered Realme Techlife Robotic Vaccum cleaner from Flipkart during Big Billion sale on *nd October at a discounted price of ₹*****. They shipped it on **th October and promised to deliver it on or before **th October. The package reached m...
Oct 22, 2021 by Anu Ratnam Arya
Delivered wrong item (Flipkart) Open
I have ordered Realme buds air * in big billion sale in this month (October). My product got delivered on *th October. Actual ordered colour was black, instead i got white. Replacement and return request has been placed around * times. Every...
Oct 22, 2021 by Manohar Aripaka
FALSE INFORMATION (UTTARBANGA SAMBAD) Open
Dated **/**/****, Uttarbanga Sambad in their **-paged newspaper, printed a photo of Virat Kohli with a baby girl in his arms and claimed that it was his daughter, Vamika. But, sources and social media says that it was not Vamika, rather was Hin...
Oct 22, 2021 by Debajit Sengupta
Tv is not repaired still now it s more than 90 days of claim register (Jeeves.co.in) Open
Hello sir/mam Im yogesh and My claim register date is ** sep **** my problem is my tv is not repaired still now and still not delivered my tv. But i received an Message on ** September **** my tv is repaired and my claim is compl...
Oct 22, 2021 by Yogesh wavre
Cheating or fraud may be or Huge mental tension (Hp Laptop) Open
To be honest when we buy a branded thing with high price it clarify our intention that we are going for a reliable product. How sad it is that a **k laptop of hp didn't work good for * year even. From the start I said them about heat issues. No...
Oct 22, 2021 by Sumit Kumar Banerjee
Wrong item delivered (Amazon) Open
I have ordered One Plus Nord * *G on **/**/**** and my order got delivered on **/**/****. As I opened the packet I received Samsung Galaxy M** instead of One Plus Nord * *G. I have been continuously contacting customer service centre. The...
Oct 21, 2021 by Dharamveer kumar
Under warranty TV not repaired after 13 complaints (One plus tv) Open
My one plus under warranty TV is not repaired by the company after ** complaints lodged from Apr ** till date. ** complaints were auto closed by the company without any intimation and the last complaint is lying open since July for want of spar...
Oct 21, 2021 by Murtaza Khandwala
Missing product in the package (Amazon India Pvt Ltd) Open
I ordered a fire stick and jabra active elite **t during the festive sale season. I got the fire stick delivered intact. However, the other package had missing items; both the earpods and the earcase (the cable was present). I am fed up ...
Oct 21, 2021 by Chetan Motiani
Laptop Bag Stolen on Flight (Vistara Airlines) Open
I travelled from Delhi to Bangalore on Vistara flight on **th October ****. My laptop bag along with documents was stolen from the flight. I noticed the same at the time of deboarding and informed the Flight Crew IMMEDIATELY. Vistara did not re...
Oct 21, 2021 by Ravi Prakash Sharma
Item Not delivered refusing to provide the refund too (Jiomart) Open
I had place a prepaid order of Rs *** on *rd of October, ****, which has not been delivered to me till date (**st October ****) In the JioMart app, expected delivery date is still showing is *th October, ****. I have reached out to custom...
Oct 21, 2021 by Shivnarayan Mangal Vishwakarma
Rejecting Exchange Request on daily basis (Flipkart) Open
My Order id- OD****************** What nonsense you are talking you Scammer Flipkart! First of all you had rejected exchange request multiple times. Now you are saying the product is not in stock. You had asked id proof for the same which was...
Oct 20, 2021 by PIYUSH ANAND
Furniture Not Delivered (Teaklab) Open
Teak Lab is a teak wood furniture company. They supply a range of products from chairs, dining, sofa, beds, kids furniture to mirrored and teak furniture. Delivery to most of the Indian Cities. Bhopal ***-***, Sector I, Govindupura, Govi...
Oct 20, 2021 by Nagraj Kamat
Realme TV Delayed Service Under Warranty Period (Realme) Open
I have bought Realme ** inch FULL HD LED smart android TV on**th october **** through flipkart. The tv display got damaged after a few months of use and i have contacted flipkart authority about the same. As per their direction i contacted real...
Oct 20, 2021 by Anoop V P
Order not delivered after 2 months of placement (The clothing rack by Divya) Open
I placed an order on insta shop the clothing rack by divya on **th august. They mention to deliver it in * month but still i gave them more time and asked them to send it by october. Its been * months i have no update whatsoever. She doesn't re...
Oct 20, 2021 by Riya shelke
Order cancelled but payment not refund (vlebazaar) Open
*) order id-#****** dated **/**/** *) shipping details not found after ** hours *) Read comments about vle bazer and found that maximum number of people cheated by vle bazaar *) mail to vle bazaar on **/**/**that,"if shipping not possible ca...
Oct 20, 2021 by PRABIR Kumar Rana
Package not delivered (Flipkart) Open
I ordered * products on flipkart on * July, **** during big billion day for my niece and grand father and the initial promised delivery is on ** july, ****. However, they didn't deliver it until today and only god knows when. Everytime i call ...
Oct 20, 2021 by Nadipalli Venkata Sunil
Raincoat is damaged (Kay Sons (INDIA) Private Limited) Closed
I had purchase * raincoat from Kholvadwala, Bhagal, Surat. Details of purchase is like * mens raincot each having *** price, * overcoat having price ****. One men's raincoat is damaged from collar and overcoat is damaged from underarms....
Jun 18, 2020 by Sagar sukhiyaji
Uc not credited (Midas buy) Closed
I have bought an uc for Rs.** from Midasbuy but the uc is not credited in my pubg account ...
Jun 18, 2020 by Ramsai
Fake order recieved (Crazzy sell) Closed
My name is niyamat bhai from near police station bhavanpura baseri dist.dholpur rajasthan (******). i have recieved fake products in crazzy sell ...
Jun 18, 2020 by Niyamat Bhai
Selling at more Than MRP Price (Malliga Agencies) Closed
I purchased CRI Submersible Pump (Model: Genie - CRI*R- *E/**) on **th June, **** from Malliga Agencies - Chennai (Mobile Number: **********). Actual MRP Price for this model is Rs ***** (Inclusive All taxes) only. But supplier Malliga Agencies...
Jun 18, 2020 by Ravi
BILL NOT ISSUED (FOUG COMMUNICATION) Closed
I Mr. ARIJIT DAS, PURCHASED A SAMSUNG MAKE MOBILE, MODEL SAMSUNG GALAXY-M**S *** GB VERSION HAVING SERIAL NUMBER RZ*N**SF**Y , ( IMEI NUMBER : ******/**/******/* & ******/**/******/*) FROM FOUG COMMUNICATION ON **/**/**** AT **:** PM VIDE SWIPI...
Jun 18, 2020 by ARIJIT DAS
Fake Montblanc pens (Montblanc India Retail Private Limited) Closed
I wanted to order a Montblanc pen as a birthday gift for my wife. I came across the website http://montblancindia.co/ on May *nd and thought it is a genuine Montblanc website. I was quickly contacted by someone from the company over a phone cal...
Jun 18, 2020 by Hridesh Kedia
Product not delivered (Noushis shop) Closed
I ordered one jio wifi divice from jt store and I paid full amount **** throw my credit card. I got one message from jt store (order no : ********)dated **/**/****.but product not received. ...
Jun 18, 2020 by Nousher A M
Wrong product delivered (Ladiessstyle in) Closed
I have ordered a kurta suit set on **th May ****. I received the product today and it is no where related to the product I ordered. I have mailed them multiple times but I did not get proper response. All I got was an automated email. ...
Jun 18, 2020 by Abinaya S
Package not delivered (Fixchase Com) Closed
I ordered hudda beauty power matte lipstick and huda beauty faux filter and its been *-* months i havent received my order nor they mail me even.My order number is ********RP. Kindly help.there website is also fake....
Jun 18, 2020 by Zeenat
Cake not delivered (Indiacake) Closed
Dear concern, I order a cake for Bilaspur location in uttar pradesh for navdeep Singh the delivery date was **/*/**** but cake not delivered yet kindly confirm the status or return the paid amount ...I was calling to customer care but no one...
Jun 18, 2020 by Harpreet Kaur
Manufacturing Ac Given by Company (Hitachi) Closed
Last year i had buy an Ac of Hitachi from lucknow U.P Sahu Agencies Alambagh but after few day of use it starts troubling i had complaint many times to Customer care of lucknow. They change the compressor and give back to me but problem remains...
Jun 18, 2020 by Upanshu
Tv not delivered (My 247 Services Private Limited) Closed
This company is dealing in the repairing services of the electronic items like TV.Ac etc. The agent of this company pickup my TV for repairing from my house on **/*/**** and they assured me that they will deliver my TV on or before */*/****. bu...
Jun 18, 2020 by Reetu sharma
Not got my refund even after a month (Bape ) Closed
Ordered a bape hoodie in March **** After a month applied for refund, it says that refund will be initiated in * business days but still after a month didn't got the refund of ₹****...
Jun 18, 2020 by Himonish Gupta
Refund (Suppar sleave) Closed
I paid for an order and cancelled it... balance deducted but refund not yet prosessed...
Jun 18, 2020 by Bhavya
Package not delivered yet (Keveshop fashion store) Closed
I have ordered Men Casual Shirt & Jeans from keve shop and payment done through online, i did not get the product yet , it almost * months gone.....
Jun 18, 2020 by Prateek Srivastava
Wrong order delivered (Nonstopweras) Closed
I ordered * night suits and i got completely different wrong order it is some cloth piece . ...
Jun 18, 2020 by Agrima sharma
Package not delivered (Poco) Closed
This is a replacement product. It was scheduled to be delivered on ** may and didn't happen and the extended delivery date was *june . They said please wait upto this . After the delivery didn't happen they are only extending the date for gi...
Jun 18, 2020 by Surya Prakash
Purchased products are not delivered (Eureka Forbes online Shopping ) Closed
I have purchased a combo of vacuum cleaners on *st of June, neither the products are delivered nor got any intimation of further delay. The customer care is play very smart by saying next * days everything. Please help me....
Jun 18, 2020 by IMRAN AHMED
Not delivered my mobile (www.firstkarts.com) Closed
Sir I ordered mobile on www.firstkarts.com on **/**/****. I complaint on your site in **** but there is not solved my compaint...
Jun 17, 2020 by Mohan Ram Latiyal
Package not delivered (Lenskart) Closed
I have placed an order on * June, a Vincent Chase Eyeglasses and paid online but till now I have not got the product and no updates on it. I have called customer care services multiple times and they are telling they don't have any updates fr...
Jun 17, 2020 by Alfred Joy
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's