E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
I want compensation of as my order was cancelled without any prior notification (Flipkart) Open
Sir/Mam My Registered Mobile Number Of Flipkart Is **********,And I Have Ordered A Metronout Jeans Of Rs *** With Order Id OD****************** And They Have Cancelled My Order Without Any Prior Notification,I Called The Customer Care They Tol...
Oct 25, 2021 by Shubham gupta
Wrong Product Delivered A dummy phone (Amazon India) Open
On **nd October, I have ordered One Plus Nord CE *G Blue Void, * GB RAM, *** GB Storage. Today I have received the wrong product Samsung Dummy phone in the One Plus Nord cover. I asked the delivery agent to wait so that I can check the product....
Oct 25, 2021 by Pranab Misra
Received dented refrigerator from Reliance digital (Reliance Digital) Open
Dear Head of customer support team, I was purchased samsung refrigerator on **th of sep ** by local dealer of Valsad city( dealer jay bhatt- **********) and I received delivery of refrigerator **st of sep ** and same day demonstration also b...
Oct 25, 2021 by PRAKASH TIWARI
Money debited from bank but no order no received (Adidas India Marketing Private Limited) Open
I placed my order on **rd September **** for Adidas shoes. Amount of *,***₹ got debited from my account immediately but I didn't get any order no. / receipt from Adidas. Call centre executives are just telling me that the complain would be re...
Oct 25, 2021 by Ashmi Dattani
Wrong Item delivered pins instead of Smartphone (Amazon .in) Open
Ordered a Smartphone (Redmi note ** S) of value **,***/- from Amazon on **st of October ****. Received the box on **rd October ****. On opening the box, found box of pins instead of the smartphone. Bill invoice with it has a serial number & IME...
Oct 25, 2021 by Sunny Kawadkar
Interior design contractor refusing to complete work (Golden Sky) Open
I have given work to a Pune based interior design firm Golden Sky in Jan **** regarding design and build of my kitchen. The work included consultancy, modular kitchen, breakfast counter, storages and electrical work. I have made full payment fo...
Oct 25, 2021 by Pratyush Gaurav
Loss in portfolio management services (https traderama co in ) Open
The company traderama and myself had entered into an agreement as per which they will be trading on my behalf, for which the will be paid once profited. As per the agreement in which the trading strategy was no more than *-* trades per day, not...
Oct 24, 2021 by Shashidhar Chandraiah
Refund of My Money Rs 3525 (Flipkart) Open
Hi Sir, Myself Aurelius Soares (**) Mumbai a Flipkart Customer of yours (**********) I had placed * Orders on *th Oct worth Rs ****/- Nor my Order was placed moreover my Paytm wallet money got deducted for the same of ****/- I raised so Mann...
Oct 24, 2021 by Aurelius W Soares
Non Payment of refund (novaturient visas) Open
Dear Sir, We had enquired for tourist visa application for Ireland, for which we are asked to pay RS. **, *** for the processing the application. The entire amount was paid through google app and requested documents were sent through mail. ...
Oct 23, 2021 by Nilesh Dingare
Money Not Refunded (Flipkart) Open
I ordered a few products from Flipkart below "ADIDAS Printed Men Round Neck Yellow T-Shirt, ADIDAS Striped Men Round Neck Blue T-Shirt, FLYING MACHINE Full Sleeve Solid Men Jacket, NIKE Solid Men Round Neck Orange T-Shirt, PHILIPS HD****/** In...
Oct 23, 2021 by Abhishek Kumar
Seller Cheated (DeoDap International Private Limited) Open
I ordered some goods from online seller having website address "www.deodap.com" and registered address Manufacturer by DeoDap International Private Limited Green Land Chokdi, Markeng Yard F-*, Rajkot-******, Gujarat, India Contact : +** ...
Oct 23, 2021 by Anand Kumar
Events not happened need refund (Weddingz In) Open
I have booked the event through Hotel Samrat International. Venue manager Manoj. whereas i have received the bill using Weddingz.in initially I had discussion with Manoj & told why Weddingz.in they said not to worry. Finally I have paid *****...
Oct 23, 2021 by MANISH DEO
CAR NOT TRANSPORTED IN CARCARRIER CAR DAMAGED (agarwal packer & movers (drs group)) Open
I have arranged the transportation of my car from Pune to Jammu through Agarwal Packers &Movers (DRS Group) on **.**.****.Instead of sending the car in a car-carrier, the car has been fraudulently driven by road. The car was intercepted by poli...
Oct 23, 2021 by Lalit Kumar
Fibre cable refund (Airtel Broadband ) Open
My Name Is Sachin Sharma. I have already complained about this issue to CONSUMER HELPLINE NUMBER. Your Docket Number: *******. Your grievance has been updated. Please login to http://www.consumerhelpline.gov.in to track the status of your co...
Oct 22, 2021 by Sachin sharma
They are not repairing my TV (Jeeves.co.in) Open
My TV has panel issues. I talked with Jeeves customer support and they have arranged the Mi TV technician. The technician said the panel has to be replaced and said he had sent the details to Jeeves but they are not responding. Then Jeeves sent...
Oct 22, 2021 by Sanjay R Nath
Amazon seller and customer service fraud (Amazon India) Open
I ordered a Tvs xpod helmet on *rd october worth rs**** .it got delivered to me on *th October When i opened the box all i found was a broken old helmet (different product).i have tried to return the item * times n every time it got canceled be...
Oct 22, 2021 by Manish Nadar
Money deducted but hotel booking not done (Agoda com) Open
Dear Team, I was doing room booking in Hotel Sona, Panjim. In my case payment has been deducted but the hotel booking confirmation receipt has not been received yet, showing error. I need my money refund....
Oct 22, 2021 by Sahebraj Kalal
Dealership Offered and now not responding (Gatiman Ayurveda) Open
Gatiman Ayurveda company person Priya Goyal called me and told that we are offering the dealership of our product where you have to supply the material in your area to our customers. I paid Rs. **** on **/**/**** for the registration and block...
Oct 22, 2021 by Tilak Raj Bhatia
Package not delivered (Flipkart) Open
I ordered Realme Techlife Robotic Vaccum cleaner from Flipkart during Big Billion sale on *nd October at a discounted price of ₹*****. They shipped it on **th October and promised to deliver it on or before **th October. The package reached m...
Oct 22, 2021 by Anu Ratnam Arya
Delivered wrong item (Flipkart) Open
I have ordered Realme buds air * in big billion sale in this month (October). My product got delivered on *th October. Actual ordered colour was black, instead i got white. Replacement and return request has been placed around * times. Every...
Oct 22, 2021 by Manohar Aripaka
Ordered items but not received items (Shopkin) Closed
I placed order for saree and kurta. Received a message "your order placed successfully with so and so order number. For any queries cal to this number.". Next day only I called but number is switched off. Continuously I tried to that number, b...
Jun 18, 2020 by Kishan
Package not delivered (Case it up india ) Closed
Paid for an order worth **** INR in October ****. I kept calling the number available on the website throughout the month of December and then finally a person answered and told me that the order will take couple of months to be delivered and t...
Jun 18, 2020 by Sanmay Dalvi
Damaged phone recieved (IndiFlashMart) Closed
I have bought Honor *x ***gb from flipkart seller indiflashmart which was damaged on screen.order was placed on * nd of June and item was delivered on *th june.same day I have raised for refund ya replacement.since from that day today is ** of ...
Jun 18, 2020 by Priyanka sinha
Return (Trend shop mart) Closed
I Bought a posture Improver Bra From This site They said they would return but there is no option for it I sent them a mail but there is no reply Please help...
Jun 18, 2020 by Baby saimi
I m not receive my order (Jaldifatafat) Closed
I was order mi Bluetooth ** march but no information from there side which date aur day they delivered my order still toady is ** June no updation receive from there side...
Jun 18, 2020 by Bhawna nanda
Refund Money (Phone karts) Closed
Contact Id ********** refund Money **** debit from account I Pay Paytm also...
Jun 18, 2020 by Shubham Chaudhary
Flawless not working (HL1017) Closed
Finishing touch flawless not working.. please return this product and refund my amount....
Jun 18, 2020 by Chetana p c
Bill not given at regd wine shop (Mayuri Wines panathur bengaluru) Closed
I bought a wone from mayuri wines bengaluru and bill was not provided he just deducted money from my sbi card...
Jun 18, 2020 by Vijay Singh
Package not Dispatched after (Nursery live) Closed
Ordered plant seeds from Nursery Live on March **st. Even after **days there is no dispatch. Customer care gives a standard response that package is ready, but no further details about dispatch. If I ask them to cancel the order and refund sinc...
Jun 18, 2020 by Chetan Sameer reddy
Sell of duplicate phones or other items (EZEEPHONES com) Closed
Sir, I have purchased a online mobile phones Krypton X* Pro in Rs. ****.** on ** Jun Monday at **** am on Pincode- ****** but the company have sent me a show piece phone of Phinoy Mobile P*** modal, which is used only for display dummy mobile....
Jun 18, 2020 by Udayveer
Products Delivery not received nd not contact no (LOYS Live Own Your Style ) Closed
Hi Jiten, thanks for your purchase of Rs. ***.** from liveownstyle! We'll notify you when it ships. View order (#****): https://liveyourownstyle.co.in/***********/orders/**f*c*****f***b*******d*e*****f*/authenticate?key=****d*a***f**b*c**f*b*f*...
Jun 18, 2020 by Jitendra Shah
Package not deliver (Pakkr In) Closed
***** SOMNATH BISWAS Processing ₹*,***.** ** Feb **** Last updated on **th February ****, *** days over still not get the product or full money back, Also send mail *days ago but no reply....
Jun 18, 2020 by Somnath biswas
Wrong wall mount bracket supplied with our new tv (Samsung) Closed
We purchesed a new ** inches Samsung TV for ** k . When the person arrived to mount it , he opened the sealed box and found wrong sized wall mount brackets . Since then we have been calling customer care to replace the brackets , but in vain . ...
Jun 18, 2020 by Abhilash Saladi
Not shipped nor delivered (Covers deal) Closed
I ordered a cover for my apple * plus , they said they will deliver in * days , and said that they will send tracking information later , neither my item was ever shipped , neither I got any tracking details, it’s very unprofessional to promi...
Jun 18, 2020 by Saumya tiwari
Book is not delivered (Book window) Closed
I ordered a book which is price *** ..... on dated **/**/**** website of www.bookwindow.in but not delivered my book...even not send details related to tracking id... Not respose positively when it will be delivered ....not picked up phoneca...
Jun 18, 2020 by DEVENDRA KHOKHAR
Product not delivered (Tatacliq) Closed
I ordered Bajaj cooler **lit delivery date ** June still not getting my order...
Jun 18, 2020 by Priyanka
Package not delivered yet (Nurserylive.com) Closed
Expected delivery date was on *th of june but i have not received yer...
Jun 18, 2020 by Apoorba Aparoopa
Fake product delivered (Elite Lifestyle ) Closed
I had placed order of Montblanc pen worth **K. I was given **% off and then was asked to pay **% advance. I did pay an amount of ****. I received the parcel today but it’s fake. I want to file a legal complaint how can I do. ...
Jun 18, 2020 by Gaurang M Agarwal
Package not delivered (Liveyourownstyle ) Closed
I haven't recieved any message or tracking of my product. I also did mail to company but got no response from it. Help me asap....
Jun 18, 2020 by Kushang Patel
Raincoat is damaged (Kay Sons (INDIA) Private Limited) Closed
I had purchase * raincoat from Kholvadwala, Bhagal, Surat. Details of purchase is like * mens raincot each having *** price, * overcoat having price ****. One men's raincoat is damaged from collar and overcoat is damaged from underarms....
Jun 18, 2020 by Sagar sukhiyaji
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's