E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Arena Animation Fees Refund (Arena Animation) Open
Respected Sir/Ma'am, I joined Arena Animation on ** May **** in Chandigarh. I was told the course is for *-* months and included the software - Adobe Photoshop, Adobe Illustrator, Adobe Indesign as well a...
Nov 27, 2021 by Shreya Parti
Motherboard replacement issue (Asus India) Open
I was facing issues with my motherboard, then I reached Asus care. they asked me to go to Asus service in Dehradun (Uttarakhand). and submitted motherboard for warranty claim. After ** days I got a call that your motherboard is replaced and you...
Nov 26, 2021 by Imraan Alam
Worst customer service Not posting my review (Flipkart) Open
Purchased RJ Paris Mens DEO combo pack from Flipkart. I have received products that were scratched with all visible lines on it. Also, date described on product description page isn't the same on products that I received. Although products expi...
Nov 26, 2021 by Shaj H
Payment related issue (Cred App) Open
I made my half credit card payment on **st oct and I got success message from cred and after that on *st Nov I made remaining payment (*st Nov was last date to make payment). I didn't see *st payment reflected on my credit card and when I check...
Nov 26, 2021 by Suraj Yadav
Delayed delivery and no response (The clothing rack by Divya) Open
I ordered a skirt and top from the clothing rack on **th October ****. The expected date of delivery was **th November ****. I added an order for dupatta in **th November only after they told me it was available. I ordered it for a wedding wh...
Nov 26, 2021 by Gauri Kamat
Short Delivery of Order (Amazon India Private Limited) Open
We have purchase ** Pieces of Smokeless Indoor/ Outdoor Electric Grill through Amazon Business Account. However we have received only * Piece Delivery. After complaining to Amazon on this, they have informed that they have delivered the complet...
Nov 26, 2021 by Devashish Baranwal
Order Not delivered (Saraf Furniture ) Open
I made the transaction of ₹**,***.** on insaraf.com on *th September ****. But the product has still not been dispatched nor delivered It's been over * and half months today. I don't know the reason for the delay but the company looks like...
Nov 26, 2021 by Bhanu Pratap Singh Slathia
Amount taken but package not received (Glamour dailyfabInstagram page) Open
I ordered a dress from Glamour_dailyfab-intsgaram page and paid Rs **** to Greytex private limited A/c No ************.Seller said they had dispatched my product and I will receive it in *-* working days. After *-* working days I started follow...
Nov 26, 2021 by chhaya amrite
Two factor authentication (My information) Open
Dear Facebook Team, Someone else has changed the phone number on my Facebook ID so I can not log in to my Facebook ID. Someone else is going to login code. This is causing many problems. I can not see the information coming to me. This is a ver...
Nov 26, 2021 by Surya prakash
Package not delivered (Missfactory in) Open
I have ordered on **rd Nov @**:** pm from missfactory total of Rs ***. I have received mail stating that order is confirmed but neither received any shipping details nor order....
Nov 25, 2021 by Sheetal Pandarkar
Product not delivered Order no (Meesho) Open
I have order on **th nov **against order no #***********. Yesterday i have received sms from meesho thats my product will delivered but till now i can not received any product and payment already done through online....
Nov 25, 2021 by Tanmoy Das
Package not delivered (Smruti golabde) Open
Online shopping with marketplace Searched for baby designer frocks and. Selected one frock from the seller named Smruthi golabde Acc number: ************ Indusind bank Malad west Ifsc code : INDB******* ...
Nov 25, 2021 by Noah
My payment is deducted from my side but my order is not confirmed (Snapdeal) Open
my payment is deducted from my side but my order is not confirmed please order confirmation de do ya mera refund krado...
Nov 25, 2021 by Neha Bhatia
Product not delivered nor refunded (Fisheshop Aqua Private Limited) Open
Hi, I had placed an order for Marine Aquarium lights and HOB filter on fisheshop.com after getting the confirmation that they will deliver in * to * days. It's been more than * weeks and the product has not been delivered nor refunded. They ...
Nov 24, 2021 by Geo Andrews
RECIEVED DEFECTIVE LAPTOP FROM DELL INDIA (Dell India ) Open
I have purchased dell inspiron **** laptop ** inch from dell official website. Unfortunately the laptop sent to me by dell is a defective. It has backlight bleeding issue in the display. Now its ** days since purchase but the whole unit replace...
Nov 24, 2021 by Samyak Sachin Satare
Not giving proper service not guiding properly (Gst Suvidha Kendra Noida Sector 63) Open
Sir/Mam I Purchased a of Gst Registration on ** Nov. **** from the till the date they makes changes in Rent Deed at least * to * times. Ever need a proper address meter recording, ever need a stamp, like these many more. Every time you query, r...
Nov 24, 2021 by GANGA RAM
Wrong Product Delivered (Amazon India) Open
I ordered a Battery Operated Car on **th September **** for my baby boy's first birthday. As per product brochure the shipping weight of the car is about **kgs and we received a small parcel having weight of **grams through Indian Post on **th ...
Nov 24, 2021 by Sambasiva Rao Nayak Jathavathu
Low Quality Old Stock Saree Was Sold (Kanchipuram Perumal Silks Rajahmundry) Open
A saree worth of INR **,***/- was bought from Kanchipuram perumal silks in Rajahmundry, Andhra Pradesh on Sep-** ****. With one single use the threads are coming out from the blouse & there are wrinkles all around the saree, eventually the ...
Nov 23, 2021 by Jaswanth Pappu
Simplilearn Fraudulent Behaviour (Simplilearn) Open
Hi, Simplilearn still fails to do anything. Simplilearn simply claims EMI partner would cancel the loan in *-* business days without even sending cancellation request or foreclosure amount as they mentioned to me in previous emails. Propelld ...
Nov 22, 2021 by Abinaya
Faulty TV not replaced since 52 days (Philips Company) Open
My Philips *K TV(**PUT****/**)screen is not working. I raised a complaint with Philips customer service on **/**/**** and on **/**/**** their technician confirmed me that my faulty TV will be replaced with a new TV within ** working days. When ...
Nov 22, 2021 by Abhisek Sunam
Order did not received (Liveyourownstyle Co In) Closed
I have ordered ** pice resistance band from this site on ** may. But till today I did not received my order yet not even any notification abt order . I want to take strict action against them. They are doing scam. Fooling people. ...
Jun 27, 2020 by Indrajeet Niture
Fraud on telegram (Telegram channel rahulcustom) Closed
Their is a channel run by @rahulcustom on telegram who describe himself as a worker at custom . He says that he will provide mobiles,laptops and many more products at a very low cost as they are been stolen at customs . So due to such offer a ...
Jun 26, 2020 by Nilesh Nagwani
Fraud company (Ourstylezone) Closed
I have ordered peach coloured lehenga but i got * worst saree with cheap quality product,when i visited site for refund and return related the customer care number they provided is not in service neither refund related option working. Please ta...
Jun 26, 2020 by Lata Samuel
I get faulty product I want to return it want refund for my order (Maxbhi Com Elcotek India Private Limited ) Closed
I get a faulty product from maxbhi.com , & I want to return it & want refund for my order with order id #*******....
Jun 26, 2020 by Lalit Kumar
Wrong product deliver (Nextgeneration X 5 0 smart watch foldable flexible display) Closed
I have booked a product Nextgeneration X *.* smart watch -foldable flexible display from flipon at ** june **** but what i got was different from my order product . i want to get my first order by backing it sir please contact me ********** ple...
Jun 26, 2020 by Goldie shinde
I have not been refunded (Ajio) Closed
I had returned the parcel on june *th they arent responding at all since then and if they are responding then all they are saying is they want two more business days.. thats all they havent refunded me since then...
Jun 26, 2020 by Anukirti
Defective product broken (Vareesha purchase from Myntra ) Closed
Hi Team, I purchased two lamp shades with order no. *********************which unfortunately come defective (broken). I called up customer service and discussed the same but they refused to accept it as return. They promised a supervisor wi...
Jun 26, 2020 by Surya singh
Refund not received (H&M Western (INDIA) Private Limited) Closed
This is regarding the non-refund of payment of my order id #*********** and #*********** dated **/**/**** and **/**/**** respectively for the amount of Rs. *,*** and Rs. *,***, for which the expected delivery was after *-** days of placing the ...
Jun 26, 2020 by Aakanksha Rajendra Vasaiya
Supply of Defective Product (Mozelo) Closed
Due to Pandemic I bought Zebronics Thunder Bluetooth Headset with Mic - Orange × * vide my Order # ***** dated **.**.**** for my daughter on an emergency. The Headset is faulty and Mozelo Customer Care asked me to send the Images and Video in ...
Jun 26, 2020 by Shanmuga Moorthy T
No delivery of product No refund of money No communication on phone No mails no response from ( www stayathome co in) Closed
I placed an order of jio wifi router of Rs.***/- + taxes . I paid **** the total amount including taxes to the company . The order was placed on **/**/****. My order no. was ********. Till date I have been trying to contact them on their five c...
Jun 25, 2020 by Virag Wasnik
Duplicate product delivered and seller not accepting refund and replacement (Flipkart) Closed
Hi , this veeru koppula, I ordered a mobile from flipkart that is Blackberry ****. I received product but that is already used mobile and changed panels with duplicate parts , I contacted customer care support and explained my problem ,but th...
Jun 25, 2020 by Koppula Veeru
E commerce (Flipkart) Closed
I ordered acer predator triton *** laptop by Flipkart on ** June ****. I received it on ** June ****. After * hours of turning on the laptop, it started experiencing some problems like unplugging the laptop does not turn on even after full char...
Jun 25, 2020 by Ajay Kumar Singh
Drift deals (Drift Deals) Closed
I have ordered one air cooler from drift deals and i got the product on ** june **** and it was all damaged. And now one is replying from that company. Kindly help us to proceed further for return the product. ...
Jun 25, 2020 by Sonia Wadhawan
Order not delivered (Flipkart) Closed
Purchase item not delivered I have ordered a Realme *i (Aqua Blue, **GB) Mobile in Flipkart on **rd March **** with order ID-OD****************** and paid the amount through a card. I converted the amount in EMI to the bank. From next day th...
Jun 24, 2020 by Sensei Karunakaran
Return accepted but not processed (Flipkart) Closed
I bought a Samsung ** inch Frame TV from Flipkart before the lockdown. The TV was delivered and installed on **th May and Flipkart confirmed that the return/ replacement date will be counted from the date of installation. While installation, it...
Jun 24, 2020 by Soumen Sengupta
Payment issue (Ab Cash) Closed
I take a loan for abcash company before lockdown and now i lost my job so now i am unable to pay at this moment . but day by day harassed by against loan .. plz kindly look at this matter ...
Jun 24, 2020 by Nikhil saxena
Twice money debited from my account for purchase at shopclues (Shopclues com online shopping app) Closed
I had purchased underpants for my kid on **/**/**** for Rs ***/- which was paid through my wife's account through UPI payment interface and immediately she received message from ShopClues that payment failed though money was debited from her ac...
Jun 24, 2020 by Shyam Bharath
Order delay 2 months (Mi) Closed
I am azharuddin mahammad i have order TDS meter on ** april **** . Order id - **************** but still not recive when i call to customer care they r telling me out of stock after ** days n they say they will refund my amount but not taking...
Jun 24, 2020 by Azharuddin mahammad
Wrong product delivery And then Says NORETURN POLICY (Flipkart) Closed
The order showed a pack of * vests with SMALL size.. But i got delivery of only one vest that to of XXL size... Plz help......
Jun 24, 2020 by Rishu Raj
Package not delivered (Flipkart) Closed
CIN-U*****KA****PTC****** This is to inform everyone that my Order ID - OD****************** which was placed on **th may is still pending i have been chasing for this product from almost a month now. Poor services by Flipkart because of fake...
Jun 24, 2020 by Divyansh sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's