E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package delivered but ut mentioned as cancelled (Amazon) Open
Hello Sir/madam, This is Nallamekala Venkata Ramana I have purchased Redmi X** Smart TV on Amazon I got delivered by your delivery agent but the product is damaged and not working, But your delivery agent just mentioned in tracking as item ...
Dec 04, 2021 by Nallamekala Venkata Ramana
Defective item received (Trip Machine Company) Open
I have ordered HEADLIGHT X and received yesterday. But the product is defective. I have cut the extra length and trying to fix on the bike headlight as per the instructions. But found there is no glue on one side. Really pathetic service and t...
Dec 04, 2021 by Anirban Roy
Product Not working (Mivi) Open
I have ordered a earbus "Mivi duopods A** " on nov **,**** and it will receive on *st Dec ****. When i open a package and connected to phone. Then I'm see one of is not workings. And complaint to mivi@support.com But not resolve the probl...
Dec 04, 2021 by Sanjay Kumar Tank
Non payment of Refund (Ajio com Reliance Retail Ltd ) Open
I ordered for purchase of shirts from Ajio.com of Reliance Retails on **.**.**** and paid Rs****.** through credit card .An order no FL********** was issued which was automatically cancelled next day. I asked for refund of money as no goods wer...
Dec 03, 2021 by Ashok Arora
Quality material n design promised not delivered (Mr Santosh) Open
On ** th October with some body reference we got contact detail of Mr Santhosh mobile no **********. for couch, showed the design which we wanted.He promised delivery of couch before Diwali, took advance of rupees *****. After that he remain un...
Dec 03, 2021 by Durgesh Satalkar
Salary not disbursed (Indian Money.com ) Open
Hi sir, I am Lavanya I joined indian money.com company on Oct **th and I withdrawn my assignment on **th Dec. My profile role is to take calls, every I need to complete * hours of talk time with customers only then the workday will be counted....
Dec 03, 2021 by Lavanya
Need to give a complaint on Kovai motors Saravana patti (Kovai motors) Open
Hi sir or madam, Regarding a complaint on Kovai motors Saravana patti I am from kotagiri and given my car for engine work and other works but the Kovai motors person as not done the work properly and they trying to fraud us and we have asked s...
Dec 02, 2021 by Chandran
LG staff has been torturing me for not solving my problem for 13 months (LG Electronics) Open
I was Bought October **/**/**** LG LED TV **SM**** last year. Reliance Digital in Panjagutta, Hyderabad. ** days later there was a problem with the TV, I am attaching the photos related to it. There is a visible flare/spot/shade on the sides...
Dec 02, 2021 by Shyam (Swamy Dasari)
Siphoned Off Money (Tata Cliq luxury) Open
I’ve purchased a Diesel merchandise and returned it immediately as it had figment issue. The refund has been done to the wallet. But when I checked last week the money was not there and now they are making excuse that it is expired. How a re...
Dec 01, 2021 by N DASH
Gatiman Ayurveda Dealership officering fraud (Gaitman Ayurveda) Open
I received call from Ms. Priya Goyal from Gatiman Ayurveda. She offered me business proposal of dealership. After accepting that proposal she gave me contact details of Mr. Vikas ( Vishal) and sent me the agreement copy to sign and scan and sen...
Dec 01, 2021 by Sandip Shahir
Package not delivered (Myntra ) Open
Package is not delivered by Myntra, and it wasted my time. I want compensation and written apology by post. To my sister....
Dec 01, 2021 by Vikram
Item Not Delivered (www unicdecor com) Open
Ordered product on **th November ****. The expected shipping date mentioned in their site is *-* days. Still no update on the product, when enquired about the same in Whatsapp no reply. Cant find any contact details or company information other...
Dec 01, 2021 by Vishnuvarthan P
Led tv order payment given after that not responding (Derive trading resorts Pvt Ltd) Open
Hi I have enquired in IndiaMART regarding led tv bulk purchase for my business. One guy approached me via whatsapp and calls saying they are the dealers and they will provide the led TVs with replacement warranty. After negotiations and all giv...
Dec 01, 2021 by Hari Krishna g v
Package not delivered (Amazon) Open
I have ordered Deborah Milano Lip Pencil from Amazon on * occasions in * month. Order number ***-*******-******* (**th October)- Rs ***.* Order number ***-*******-******* (**th November)- Rs *** Both the times the product has not been delivered...
Dec 01, 2021 by Pooja Sood
Scammed on Instagram (Glamour dailyfab ) Open
Instagram and Facebook account of a shopping site called glamour_dailyfab . Ordered a dress on glamour_dailyfab on **th November ****. Paid through paytm wallet same day with rs *** extra for quick delivery. No delivery. No refund. No respon...
Nov 30, 2021 by Neelam Pathare
MODULAR kitchen Not Installed (IKEA INDIA) Open
Hi, I have ordered Modular Kitched on *th October. I was promised that it will installed in ** days. However till date installed is not complete. I have already moved in to my new house on **th November. Still the Kitchen is not installed. ...
Nov 30, 2021 by Venkatesh M
Package delay (Covers deal) Open
I had placed order for * phone covers on nov **th and it was an online payment. I got the confirmation mail and message after placing the order but now I cannot track my order nor i can see any order history on my account . i had mailed them * ...
Nov 30, 2021 by Jyothi Rani
Vodafone Fraud India (Vodafone Idea India ) Open
My Vodafone number is .............. Voafone is shamelessly harassing me with their sms asking me to click some whatsup number to avail offers as i have applied for port out of Vodfone. After porting request, they are sending me same sms for ev...
Nov 29, 2021 by Suresh Kumar
COM FRAUD WEBSITE (fashchic15) Open
we have paid INR ****.** dated **th may **** paid via Payumoney vide transaction ID *******AAC**C**E***E towards purchase of clothing items from the website fashchic**.com but even after * months of my order there is no updates from the webs...
Nov 29, 2021 by Mehal Raja
Refund (Oda Online Class) Open
I enrolled my child for oda online class in the month of july and made a payment of Rs **** on *th july ****. Before enrollment they made lots of promises like * mentor teachers during classes, separate doubt clear sessions, olympaid and neet p...
Nov 27, 2021 by birendra singh bisht
Looted my money (Zivame) Closed
I had an existing *** zcoins and when I initiated a nuew purchase for ***/- my existing coins disappeared and my paytm lost *** too I returned the *** order I want my total of ***+***=Rs *** in my bank account and not on this deceiving app ...
Jun 27, 2020 by Himaja Yenduri
Sri Meenakshi Jewellery Silver Product purity and Quality issue ( Sri Meenakshi Jewellery) Closed
I bought the children's silver chain from Sri Meenakshi jewelry Uthangarai. but within a * weeks chain was broken and when I approached the jewelry shop, The owner said, we will not responsible for quality and purity. The shop sells same kind o...
Jun 27, 2020 by Sedhupathi duraisamy
Package not delivered and No Delivery date mentioned (Tata Cliq) Closed
Delivery Date was mentioned as **rd June, today it is **th Junebut there is no communication regarding delay of the order and unable to connect with any customer care executive, and they mentioned that there will a call back but nothing has hap...
Jun 27, 2020 by Prithviraj Sambre
Product failed return test and not given back (Myntra App) Closed
I wanted to exchange one top (from my account) and return one bra(from my mother’s account) when the pickup person came, I accidentally gave the top rather than the bra. As a result of which, neither the money was refunded nor we got the exch...
Jun 27, 2020 by Ridhi verma
Package not delivered and no tracking info (Live your own style LYOS ) Closed
I had ordered resistance band set **pcs from liveyourownstyle LYOS website after seeing an ad on instagram. The package is not yet delivered and the tracking info page never has some error. I now doubt if this LYOS website is legal or fake. I...
Jun 27, 2020 by Nayan B
My earbuds are changed and delivered the wrost product of chinese earbuds please return my rupees or (Mojofox) Closed
My earbuds are changed and delivered the wrong product of Chinese earbud please return my rupee. ...
Jun 27, 2020 by Anubhav patel
Non receipt of order or refunds (Jaldifatafat.com) Closed
Vide order No.********* dated **.**.**** . The consignment is required to be delivered by **.**.**** not yet received after lapse of considerable time. customer care is not responding and the company has not sent any reply to my repeated mails...
Jun 27, 2020 by NARAYAN PAI
Money deducted but order not placed (Jio mart) Closed
On ** June **** at **:**pm I placed an order on jio mart. They requested money and I paid through upi. Money got deducted from my bank account but order wasn't placed and the products are still in my cart. I want refund....
Jun 27, 2020 by Prabhjot Kaur
Item not working properly (Asus India Flipkart) Closed
I have purchased an Asus laptop from Flipkart ( Order I'd - OD****************** ) on June *, ****. Today is June **, **** within ** days it is giving me a huge trouble. It's not switching on and off on time. I have not installed any of the sof...
Jun 27, 2020 by Palak mahajan
I add three product in mynta in end season sale To satisfy the terms and conditions that they provi (Myntra) Closed
Sir I buy * products where the offer is applied that buy one get * free of each of the product but I did nit get any free products ....
Jun 27, 2020 by Ankit kumar
Software download from Shopclues com (Shopclues com online shopping app) Closed
I had ordered Office *** software from Shopclues.com on June **, ****. I received a link and details to install software from a vendor email address. But when I tried installing the software, it showed a message "incorrect password and password...
Jun 27, 2020 by Chetan Panchal
Package taking a long time to be delivered (Roadster) Closed
My order for a pair of sneakers by roadster has been stuck in "RECEIVED BY SELLER" option....
Jun 27, 2020 by Saubhagya Gupta
TataCliqDamaged TV received no response on return replacement (Tatacliq) Closed
Ordered Xiaomi TV-**" on TataCliq for Rs.*****/- on **.**.****. The product was delivered on **.**.****. While unpacking on **.**.**** by Xiaomi service engineer, the damage on screen was found & it was notified to TataCliq for return / replace...
Jun 27, 2020 by Niroj Patra
Product not delivered yet resistance band (Liveyourownstyle Co In) Closed
Ordered resistance band from Liveyourownstyle.co.in but have not received my order yet and after so many many emails and follow ups they have not replied . help us from this fraud company if it is so....
Jun 27, 2020 by Navdeep sharma
Order not delivered (Liveownstyle com) Closed
I have placed an order for Men's stainless steel watch vide order No. ************** and made payment of Rs. ***.** through CC Avenue reference No. ************ on **/*/****. I have not received the ordered item so far. Please help me to get ...
Jun 27, 2020 by K.P. Unnikrishnan
I did not return my money (Club Factory) Closed
I ordered a JBL head phone from the club factory. First and foremost, when he received the phone, it was color change and color change.And one side of that headphone was defective on the left side, then I returned it, after that which the comp...
Jun 27, 2020 by Umesh saw
Mana dress oder kare dhi lengha aur aya kuch aur hi koi bhi phone valid nahi ha aur koi bhi no corre (Pichmart Com) Closed
I purchase a lengha from theclothina side and they sent me something different so I am very hurt.all contact number is wrong ....
Jun 27, 2020 by Neha singh
Order did not received (Liveyourownstyle Co In) Closed
I have ordered ** pice resistance band from this site on ** may. But till today I did not received my order yet not even any notification abt order . I want to take strict action against them. They are doing scam. Fooling people. ...
Jun 27, 2020 by Indrajeet Niture
Fraud on telegram (Telegram channel rahulcustom) Closed
Their is a channel run by @rahulcustom on telegram who describe himself as a worker at custom . He says that he will provide mobiles,laptops and many more products at a very low cost as they are been stolen at customs . So due to such offer a ...
Jun 26, 2020 by Nilesh Nagwani
Fraud company (Ourstylezone) Closed
I have ordered peach coloured lehenga but i got * worst saree with cheap quality product,when i visited site for refund and return related the customer care number they provided is not in service neither refund related option working. Please ta...
Jun 26, 2020 by Lata Samuel
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's