E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Account has been wrongly closed saying misuse of services (Amazon) Open
My Amazon account has been wrongly closed saying misuse of services. My Amazon Mobile number is ********** Email id...
Dec 21, 2021 by Manish Kumar
Course Cancel and EMI cancel (Simplilearn) Open
I was not interested with the course after the *st class of the Simplilearn, Sending ** people in one meeting for teaching and learning from self learning program what kind of learning is this and they stated it will be from Beginning of the co...
Dec 20, 2021 by Srujan Kumar
REFUND NOT RECEIVED (www justjaldi com) Open
Company name-- www.justjaldi.com Mode of payment-- Online Amount paid-- ***** Rs/- Date of order-- **/**/**** Date of cancellation by the company--**/**/**** Email id of the company--info@justjaldi.com Expectation-- wants to refund the amount a...
Dec 19, 2021 by RANJEET SHIVAJIRAO AMBI
Refused to provide paste service for woodland sandals (AERO CLUB WOODLAND STORE TUMKUR) Open
While purchase time they told for any kind of stitches and paste issue they will give free service and this is warranty for wood land products but when I took the wood land sandals for paste issue store manager refused to provide the service....
Dec 19, 2021 by Kantharaju HS
Package not delivered (Arizona Toys) Open
*. I had ordered a product from this website on ** Dec ****. Its been over a month there has been no update about the status of my order. *. I have tried reaching them on the WhatsApp no. given on the website. That account is being handled by ...
Dec 19, 2021 by Mukul Mahajan
Received a completely different product of different brand (Myntra) Open
I ordered a Fable Street brand coat, of around ₹ **** from Myntra on Tuesday **th December ****, and I was delivered the product on **th December ****, on arrival my package was tampered and was covered with tapes around it, thinking it as a...
Dec 18, 2021 by Shahina Siddiqui
Wrong Product Received Kids Book instead of HP laptop (Flipkart) Open
Dear Team, I, Vikram Kumar Arya, Residing in Lucknow UP, ordered a HP laptop for my younger brother residing in Patna Bihar, on **.**.****. The scheduled delivery was expected on *st dec **** but they provide me on **.**.****. After opening th...
Dec 18, 2021 by Vikram Kumar Arya
Secuirity amount Refund (khatushyam ayuerveda product and sales pvt ltd) Open
sir, I have been called several times by ekta madam and sandip ji for distributionship to deliver their products to the customer end and i have convince to do the same onthe basis of thier conversation of minimum customer order to deliver daiy...
Dec 18, 2021 by dibendu gupta
No refund after assurance from the company and over 2 months of harassment of a single mother (Triple Play Broadband Private Limited) Open
On ** October ****, I paid Rs. ****, in full to Triple Play Broadband Pvt. Ltd. for a new broadband connection at Apex The Kremlin, Siddharth Vihar, Near Noida Sector **, Ghaziabad, UP. I was told by the salesman, Mr Ajay Singh, that the wi...
Dec 18, 2021 by Smriti Rathi
Damaged Product (Wooden street furniture pvt ltd) Open
I was delivered a damaged product. They accepted a replacement on asking, but there is no proper reply and no update. They are delaying it and not responding to mails and calls...
Dec 17, 2021 by Kalyan Pajjuri
Warranty service denied (Hp Computers) Open
My HP Notebook ( Serial No. : *CD****XHC, Product No. : *EW**PA) is still under warranty and my battery has stopped working. As per my warranty status, as shown in the HP warranty status, I am entitled to a battery replacement. HP has been only...
Dec 17, 2021 by SOUMYADEEP MITRA
Dining Table Chair Cloth Issue (M s Chhavi Furnishers) Open
We have purchased various household furniture from M/s Chhavi Furnishers and paid the amount against the bills. Against the Bill No. *** dated **/**/****, of “Chair with Polish – * Nos.” for * Nos. Dining Table Chairs were purchased and ...
Dec 16, 2021 by Arvind Parmar
Received Damaged Package (Verified Team Packers and Movers Bangalore) Open
I had booked a Table to be shifted from Bangalore to Bhubaneshwar via Verified team Packers and Movers. The team assured fast and safe delivery but first the delivery was delayed by ** days and when we received the Table it was broken and damag...
Dec 16, 2021 by MISHAL DAS
Fraudulent Transactions happened with Amazon in (Amazon.in) Open
Myself, Samit Brahmachari & Smt Paramita Brahmachari (Spouse) had noticed on **.**.** that **.**.** onwards, ** number of transactions have been made from our Savings Account of ICICI Bank (A/c No: ***XXXXX**** & ATM-cum-Debit Card: **** XXXX X...
Dec 16, 2021 by Samit Brahmachari
Worst service (TCL) Open
This is kind notice to bring you that I have purchased TCL **PE series last year . Just using for ** months , I observed a problem with my displayed , reached out to your support in month of September . The technician visited our home and i...
Dec 15, 2021 by Sachin Sai Marella
Amount paid not received from recruitment agency (Rank Future) Open
i got a call from company name rank future for job opening in oracle. for that they charged me inr **** as registration fees. i paid that. then i got my first round of interview done from mr. alexander rinku who is hr director oracle on ** nov ...
Dec 15, 2021 by Bhupesh Nehete
Pathetic Jeeves TV repair service (Jeeves ) Open
My Tv is in extended warranty period faced issue with PCB it has been closed to * months now, first ticket they closed after * month stating it is resolved, (but it was not). Next ticket is still open for last * month now and customer care keep...
Dec 15, 2021 by Ashish Nivhal
Product not delivered (Samsung) Open
Hi, I have bought samsung frame tv and what I have received is tv without Bezel (Frame). Its more than a month, they keep buying more time to resolve and not delivering the Bezel at all. I have even asked to take back TV and refund and they ...
Dec 14, 2021 by Revanasiddappa Anabi
Faulty stove delivered and within 3 years lot of issues (Prestige ) Open
I had purchased a schott glass based stove * years back. At the time of initial use (within ** days of purchase) I had encoutered a gas leakage and registered a complaint to Prestige. Subsequently a service engineer visited from M/S Shilpa Ente...
Dec 14, 2021 by V N Srikanth
Delldelay in replacement of laptop from 42 days (Dell inspiron 3511) Open
I purchased a laptop (Dell Inspiron ****) on October **rd from a Dell exclusive store and there is a manufacturing default on it. On November *, ****, I filed a complaint about it.Then an engineer from Dell's company side came and sealed the l...
Dec 13, 2021 by Heena
Received Wrong Product (Hp ) Closed
I have received wrong product. I am order **A HP Laser Printjet Cartridge but receive **A Cartridge....
Jun 29, 2020 by Mohd. Iqbal Saifi
Fake delivery (Club Factory) Closed
I have ordered a night suit for ***rs n cap n other item for ***rs trying since last *months complaining club factory they say we r sorry time is delayed or they say we have forwarded ur complaint n then replies tht product is delivered..plz he...
Jun 29, 2020 by Mit
Order not received (Ant girl collection antgirlcollection com ) Closed
I have ordered a dress on Dec **,**** n made online payment of rs.***..the order number was #*****. it was supposed to be delivered by Jan **,**** but i didn't get any update excpt a mail of order confirmation at the time of payment. i tried to...
Jun 28, 2020 by Utkarsha baish
Package not delivered (Eversassys) Closed
There is a website eversassys.com. I had ordered * pair of shoes from here. I got this website from instagram ads. I ordered on **th June..still the order is not delivered wherein it was mentioned that within * to * June they deliver. I trie...
Jun 28, 2020 by Rabiya shaikh
Package not delivered (Zapvi) Closed
Delivery was not made at all. I raised an issue for phone number change and they asked me to contact the delivery provider. Did the same but did not get the parcel delivered. And finally they said it was returned back. And zapvi asked me to mak...
Jun 28, 2020 by Madhurambika H
Bad behaviour of staff (The Imperial Tea Garden) Closed
The staff had a very bad behaviour and when we asked to leave within * mins of placing the order they told us we cant cancel the order and even charged us for packaged product Red Bull without giving us and has extremely bad behaviour ...
Jun 28, 2020 by Abhinav Ashutosh
Duplicate item sent and even sent single quantity out of two (Duplicate MI company headphone received) Closed
Hello, Actually I was booked two items (Combo pack) but received single item which is duplicated one. They fraud me in this regard. So, I kindly request please revert my amount. ...
Jun 28, 2020 by Venkatesham Jella
Product not repaired satisfactorily (Croma A Tata Product ) Closed
I, Sandeep Garg, s/o Mr Vijay Kumar Garg, resident of A ***, Kenwood Tower, Charmwood Village, Surajkund Road, Faridabad, got my Croma make micorwave oven repaired from M/s Service Point, Faridabad, which are authorised service partner of Croma...
Jun 28, 2020 by Sandeep Garg
Package didnt received (Bulkmm) Closed
I'm Divya...I have ordered hoodies of total cost is ***..including shipping charges. Till now I hvent received my parcel..My order no is (#****) I hve msged them in Instagram and through mails also...But no response frm them .I want my parcel ...
Jun 28, 2020 by Divya kumari
Fraud (Live your own style LYOS ) Closed
I have ordered for Resistance bAnd set pro (order no *****, amt Rs. ***/-) and Luxury leather bag set ( order no *****, amt Rs.***/- ), total Rs. ***/-. Sad part is today **/**/**** I just ordered. After which I went through the site review...
Jun 28, 2020 by NSN Murthy
Return parsal (Shopnik sonudmonks in) Closed
They show the sony company's wireless headphone and bluetooth free on that thing, in the advertisement. It's fake. And they send only wairless neckband. It's low quality. I want refund ...
Jun 28, 2020 by Amit mahaveer Kallannawar
Sir wrong item delivery (The Fashion Factory ) Closed
Sir, Regarding on the above subject, the product of the said item received by me on **/**/**** is sony watch instead of Wearbuds true wireless hifi earbud charge on your wrist and not the product which i actually ordered. Order no. **** In t...
Jun 28, 2020 by Rishikesh Thounaojam
Package not delivered (Live your own style stores www liveyourownstyle co in ) Closed
I have ordered **pcs resistance bands for workout purpose on **th June ****, and it's been ** days till now, neither order is been placed nor any notification regarding this have been received by me from their side. Moreover they aren't even re...
Jun 28, 2020 by Gyanendra
On MayI sent amount for purchase of one article for my domestic use But till date i hv not recei (Pasfar Tec Ref ) Closed
On *th May’****, I sent amount for purchase of one article for my domestic use. But regret to say that till date i’hv not received the delivery of the item. ...
Jun 28, 2020 by Satishwarlal
Wrong delivery (Suktams in) Closed
This shittiest website I have come across in my online shopping experience. The email id is fake and ther are no other contact details expect for the information that this is a surat based company. I feel being duped to teh tune of ₹****. The...
Jun 28, 2020 by Yogeeta Lopez
Pickup is not accepted (Perfume hotspot) Closed
My pickup product is not acceptable...they are telling you are under covid** area...
Jun 28, 2020 by Gokul raj
Broken wrong product (gadgetvillas) Closed
Ordered sony Headphones+earpods deal for ****, they sent broken OPPO headphone and no earpods. dealer num is ********** delhivery shopnik eservices pvt ltd...
Jun 28, 2020 by Krishna Nallani
IDU not turning ON (Hitachi) Closed
The A.C is in its first year of operation. Was installed in September ****. Out of * free services, only one has been executed in May **** that too after lot of follow up. For last two days, A.C is not turning ON. ...
Jun 28, 2020 by Naveen Mahendru
Product not delivered but got a message that product have been delivered successfully (Samsung) Closed
Atish Kumar sinha Axis bank LTD, *nd floor, UPA complex, Mahendra narain path, Arya Kumar road, rajendra nagar, patna -******...
Jun 28, 2020 by Atish Kumar sinha
No delivery status gound (KEMEI KM professional trimmer for men) Closed
Paid rs for this order no ****** no status found when it will deliver...
Jun 28, 2020 by Uday gajanan khatavkar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's