E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Not delivered (Meesho App) Open
Meesho blocked my account without getting back my refund it's a fraude app ...
Dec 23, 2021 by Mounica thallam
ONLINE FRAUD (Cloud X Trading Inc) Open
INVESTED ***** RS ON JUNE ****. NO RESPONSE TILL NOW.ONLINE FRAUD.PLEASE VOXYA PLEASE RECOVER MY MONEY...
Dec 23, 2021 by SURENDRA KUMAR REDDY PADALA
Order undelivered for 10 weeks (Luxulo Global Private Limited) Open
After placing an order for a handbag worth INR *****, the delivery timelines shared for the order were around * weeks. Around the *th week mark, the customer care agent, a brand manager by the name of 'Raj', who seems to have no online presence...
Dec 23, 2021 by Ishan Malhotra
Flipkart delaying my replacement request for mobile phone (Flipkart) Open
My replacement for order ID OD****************** has been delayed beyond the time specified by flipkart. I ordered ticket to reach my college based on the timeline given. But now since the order is getting delayed I am in a bad situation. The t...
Dec 23, 2021 by Abhiram S
Can t track my order (Kwabey com) Open
i have paid my * t -shirts amount *** by upi then site show me the order id no. is ****** but after * days my order details were gone from my account id and i can't track my order and I have send a mail on care mail but I don't get any reply fo...
Dec 22, 2021 by Rohit Sawardekar
Online paid for order not recieved (99rpm.com) Open
order paid online on *th dec**, not received. no response from customer support after repeated mails. On Sat, Dec **, **** at *:** AM Arun Arjun <arunnair**@gmail.com> wrote: sales@**rpm.com no response till date from you regarding the sta...
Dec 22, 2021 by Arun Arjun
Hand bag defect not rectified (Metro Shoes Ltd) Open
Metro Shoes I had an issue with the handbag that I purchased few months back from this brand store at Salem, Tamil Nadu and had a minor issue with the zip. The store accepted it and promised a fix time of ** days. It is * months now, I have vis...
Dec 22, 2021 by Prabhakaran
Big fashion sales package not delivered (Big Fashion Sales) Open
I had ordered * dress for my daughter from big fashion sales website on ** Dec ****, but there is no update from them yet. I just searched in Google to know more about the company and got to know that it is fake. Please help me to get my refund...
Dec 22, 2021 by OBULAKSHMI
Amazon in Missing Accessories Scratches on Screen Back Case Missing Denial of All These Unhelpful an (Amazon.in) Open
I had placed an order for Samsung Note Galaxy Mystic Green on **th or **th and got the package on **th December, ****, but when I opened it I could not even put it for charging and start using it because the USB Cable was missing! The * Pin USB...
Dec 22, 2021 by Dr V R N
Damaged product (Amazon India) Open
Amazon delivered a ** liter “Agaro Oven toaster Griller“ vide prepaid Order: ***-*******-******* on December **th ****. The product had an outer Amazon packaging that was sealed. However, the inner manufacturer packaging was open and th...
Dec 21, 2021 by Mohammed Asif Ansari
Account has been wrongly closed saying misuse of services (Amazon) Open
My Amazon account has been wrongly closed saying misuse of services. My Amazon Mobile number is ********** Email id...
Dec 21, 2021 by Manish Kumar
Course Cancel and EMI cancel (Simplilearn) Open
I was not interested with the course after the *st class of the Simplilearn, Sending ** people in one meeting for teaching and learning from self learning program what kind of learning is this and they stated it will be from Beginning of the co...
Dec 20, 2021 by Srujan Kumar
REFUND NOT RECEIVED (www justjaldi com) Open
Company name-- www.justjaldi.com Mode of payment-- Online Amount paid-- ***** Rs/- Date of order-- **/**/**** Date of cancellation by the company--**/**/**** Email id of the company--info@justjaldi.com Expectation-- wants to refund the amount a...
Dec 19, 2021 by RANJEET SHIVAJIRAO AMBI
Refused to provide paste service for woodland sandals (AERO CLUB WOODLAND STORE TUMKUR) Open
While purchase time they told for any kind of stitches and paste issue they will give free service and this is warranty for wood land products but when I took the wood land sandals for paste issue store manager refused to provide the service....
Dec 19, 2021 by Kantharaju HS
Package not delivered (Arizona Toys) Open
*. I had ordered a product from this website on ** Dec ****. Its been over a month there has been no update about the status of my order. *. I have tried reaching them on the WhatsApp no. given on the website. That account is being handled by ...
Dec 19, 2021 by Mukul Mahajan
Received a completely different product of different brand (Myntra) Open
I ordered a Fable Street brand coat, of around ₹ **** from Myntra on Tuesday **th December ****, and I was delivered the product on **th December ****, on arrival my package was tampered and was covered with tapes around it, thinking it as a...
Dec 18, 2021 by Shahina Siddiqui
Wrong Product Received Kids Book instead of HP laptop (Flipkart) Open
Dear Team, I, Vikram Kumar Arya, Residing in Lucknow UP, ordered a HP laptop for my younger brother residing in Patna Bihar, on **.**.****. The scheduled delivery was expected on *st dec **** but they provide me on **.**.****. After opening th...
Dec 18, 2021 by Vikram Kumar Arya
Secuirity amount Refund (khatushyam ayuerveda product and sales pvt ltd) Open
sir, I have been called several times by ekta madam and sandip ji for distributionship to deliver their products to the customer end and i have convince to do the same onthe basis of thier conversation of minimum customer order to deliver daiy...
Dec 18, 2021 by dibendu gupta
No refund after assurance from the company and over 2 months of harassment of a single mother (Triple Play Broadband Private Limited) Open
On ** October ****, I paid Rs. ****, in full to Triple Play Broadband Pvt. Ltd. for a new broadband connection at Apex The Kremlin, Siddharth Vihar, Near Noida Sector **, Ghaziabad, UP. I was told by the salesman, Mr Ajay Singh, that the wi...
Dec 18, 2021 by Smriti Rathi
Damaged Product (Wooden street furniture pvt ltd) Open
I was delivered a damaged product. They accepted a replacement on asking, but there is no proper reply and no update. They are delaying it and not responding to mails and calls...
Dec 17, 2021 by Kalyan Pajjuri
Wrong product received (Dressberry) Closed
I ordered purple colour heels and they’ve ordered me completely different heels. I called them continuously but they’re saying that the problem is not from their side. What does that mean?how can I create a black heel on my own ...
Jun 30, 2020 by Aashi singh
Received wrong Smart watch ( Smart 2 in 1 Health bluetooth 5 0 Dual wireless Earphones Bracelet Watch) Closed
I Order M* Smart * in * Health Bluetooth *.* Dual Wireless Earphones Bracelet Watch but received some fake dummy watch....
Jun 30, 2020 by Pankaj Meshetti
UC deducted unnecessarily (Midasbuy Pubg Mobile) Closed
I have lost my *** UC from my account after buying from midasbuy I didn't purchase anything from uc after * day I had lost my pubg UC please refund my UC id **********. Player name MATT MORGAN...
Jun 30, 2020 by Shashank Singh
Not received my refund (Club Factory) Closed
We booked "Two Anti-Stress Mesh Squishy Ball" each of ruppes ***, total amount - *** on **-**-**** at **:**am due to some reasons we cancelled the order and the company said the money will be refunded to the original payment within *-** days b...
Jun 30, 2020 by GUBBALA VAISHNAVI
Order Cancelled but no refund nd doing fraud Asking UPI pin (Live your own style LYOS ) Closed
I cancelled my order and asked for refund they sent a google form in which they were asking for upi pin for giving refund.. and they tried many permutations for my upi pin and my upi pin is blocked also now.. I want my refund ... This is a f...
Jun 30, 2020 by Sahil
Package not delivered (Tata Cliq) Closed
Hi I had ordered Puma shoes from tata cliq. The package was not delivered to me but the product is marked as delivered on the app and i got the notification too. It has been ** days that the complaint is raised and the team still does not seem ...
Jun 30, 2020 by Pooja Hiremath
Undelivered item past 3 months paid full amount (Sony) Closed
I have booked ** inches sony tv on *nd April , as per their confirmation they promise to deliver with in * days. Since * months they are not responding not phone or mail.I made full payment by card Rs. **,*** please refund the amount. Order No...
Jun 30, 2020 by Sumi shibu
Fraud ChapterOne Bookstores (Chapterone Book Stores) Closed
Bookworms, please steer clear of Chapterone Bookstores. As an avid reader who also runs an online interactive reading group, I order books all the time from various platforms and this time around I placed an order via ChapterOne. It has been * ...
Jun 30, 2020 by Amanda
Received different lehnga (Our style y) Closed
I ordered a lehnga but when I got the parcel they delivered different product on **nd June. When I texted them they said after * days we will refund your money but until now they didn't refund my money and didn't reply me back....
Jun 30, 2020 by Priyanka Thakur
Package not shipped (Gadget villas online shopping portal) Closed
I placed an order of combo of two earphones on **th June .I received confirmation that my order is placed via email. No further updates were given. I've mailed on the email id available on the website multiple times but it gets bounced always. ...
Jun 30, 2020 by Janvi Kachariya
Package not delibered (Streetswear) Closed
I had ordered some products from streetswear.in on june **, but there has been no email regarding the shipping of the products and whenever i try to contact them via email, my mail dont get delivered. ...
Jun 30, 2020 by Imnatoshi pongener
Product not delivered and no response too (Jaldifatafat.com) Closed
Have ordered mobile phone on **th may **** redmi note *. no response or refund...
Jun 30, 2020 by Stella Nadar
REFUND NOT ISSUED (Club Factory) Closed
I ordered an item from club factory Order Number: S********** dated **-**-**** and the product I received was different and had some paint issue so I applied for the return. But i applied for return because the item was not working properly.Cl...
Jun 30, 2020 by Nishkarsh
Haven t received refund yet (Ajio) Closed
I cancelled my order in may ** ...half of the payment is refunded but other half is not refunded yet ...they didn't pick up call and even mails are not responded ...
Jun 29, 2020 by Megha saini
Amount not refunded (Jbl Speaker ) Closed
I have ordered a jbl bluetooth speaker on March **,**** at *.**pm.and my order no is SO*********.It is not low quality when I have received,so I returned the product.Then there is no response for the money and product.And I couldn't contact cus...
Jun 29, 2020 by Vijay R
Myntra Account Locked (Myntra) Closed
My myntra account says that the account is locked and i am unable to place returns for the orders placed during sales. Why is the ** days return policy is there if they can't value customer....
Jun 29, 2020 by Yashika Vasudeva
Amount not returned (Snapdeal) Closed
I ordered for two products(same type) but only one of it was delivered ,however payment was made for the two.I contacted snapdeal many a times but they haven’t initiated any action to resolve our issue ...I asked them to return the amount for...
Jun 29, 2020 by Bharath Krishna
Resistance band undelivered (LYOS Live your own style ) Closed
I have ordered resistance band from LYOS on ** may ****, however it is still not delivered. I received a mail from their end from person named Ankit Arora that delivery shall be arranged in **-** days but now there is no update. ...
Jun 29, 2020 by Anirudh panwar
Refund my amount (Midasbuy Pubg Mobile) Closed
Today I purchase a uc from your website so i Pad from UPI Google pay(***) for this but my payment was failed but my amount was deducted from my account so as soon as possible please refund my amount . Order I'd- ************ ...
Jun 29, 2020 by Debi Prasad Barik
Refund (Jaldifatafat) Closed
Bill To alex joseph MUTTAM Wayanad, Kerala ****** India Phone: *********** Email: alexjosephmuttam@gmail.com Ship To alex joseph MUTTAM Wayanad, Kerala ****** India Phone: *********** Email: alexjosephmuttam@gmail.com #********* CCAve...
Jun 29, 2020 by Alex joseph
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's