E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Security deposit not refunded (Nestaway In Pune) Open
I moved out of a house that we took from Nestaway on Rent in Pune. We vacated the house on oct *th **** and Nestaway told us they will refund security deposit money within ** days. But first they incurred charges on us in the name of settlement...
Dec 29, 2021 by Rahul Kumar
Refund (RELIANCE DIGITAL Angul) Open
Respected Sir/Madam, *. I am putting forward few lines for our perusal and favorable action. *. On ** Oct **, I have purchased a laptop of amount Rs **,*** on my SBI debit card with EMI of amount Rs *****.** for Six months (Copy of Bill...
Dec 29, 2021 by Sudha Ojha
Package not delivered (https kidsclubs myshopify com orders authenticate key ) Open
I ordered (Original Metal Push Trike Kids * Wheels Tricycle For baby) site - kidsclubs.myshopify.com Date - **/**/**** **:**am Payment deducted details Rs.*** transferred from A/c ...** to:UPI/***********.(**-**-**** **:**:**)...
Dec 29, 2021 by Bhatt gaurang
Neither Product Nor Refund Received (Meesho aap ) Open
I bought * products from Meesho on Oct **th **** and paid for both separately through paytm. I received one product and the other product never delivered to me. I reported the issue to Meesho on Oct **th **** when they marked other product as ...
Dec 29, 2021 by Anshu bhoj
No refund after returning item (Shoppers Stop) Open
I bought a "Sweater" from https://www.shoppersstop.com on ** Nov. **** worth ₹*** and it was delivered to me on ** Nov. **** in Churu, Rajasthan. Owing to size issues, (as what I ordered was last size in the stock) I initiated a return on ...
Dec 29, 2021 by Megha
Refund Issue (Agoda) Open
I had booked stay through Agoda for **th december however cancelled the booking as per free cancellation policy on **th December * pm but there is no revert to refund , the hotel as well has shared a confirmation mailer for acceptance free canc...
Dec 29, 2021 by Neha Girdhar
Storage Facility Lost Luggage Television (Storagians Selfstorage Facility Bengaluru) Open
I had stored my luggage during covid lockdown with Storagian Storage Facility. On recalling of partial luggage, they informed me that they have misplaced my television and will reimburse the amount (not mentioned by them). They also asked for t...
Dec 28, 2021 by Gandharv Srivastava
Refund not paid by Flipkart (Flipkart) Open
I had purchased a ** inch iffalcon TV from Flipkart vide order no OD****************** dt **.**.**** with * year extended warranty. The TV price was Rs **,*** and extended warranty by Flipkart Protect cost Rs ****. The TV failed in extended war...
Dec 28, 2021 by Uday Sahgal
Account blocked Incorrect item sent (Flipkart) Open
Hi team,This is in regards to the order which wasnt fulfilled the right way through Flipkart. The order was placed through the Flipkart App, the item should have contained ***KG weight plates and ***KG plates. I received ***KG plates only an...
Dec 28, 2021 by I ROHAN RAO
Order claims to be delivered but not recieved (Ajio) Open
Order claims to be delivered on ** December I tried reaching out customer care and raised complaint for * times they assured that I will recieve my order but I didn't recieve until now Every time after raising complaint I receive email telli...
Dec 28, 2021 by Nida fathima
Samsung Plus Display Issue (Samsung) Open
I am a Samsung user. I bought a S** Plus on Oct'****. Four weeks back, I have updated my mobile to the Latest One UI *.* beta *. Suddenly got a green line on the screen. Never hit or dropped the mobile, still its look like a new mobile. No prop...
Dec 28, 2021 by Raghuram KR
I send my product for repair but not received (MIVI collar flash ) Open
I order mivi blutooth and it is not work i claim warranty. i send mivi blutooth to mivi mivi says your product recived but it not return me....
Dec 27, 2021 by Yash Shrivastava
Package not sent (Pakistani Dress By Rk) Open
I’ve ordered a dress on *th December **** on Instagram. I had done online payment through gpay. These people have not sent me a tracking id yet. I’ve been asking from the time i placed order. They’re ignoring my pings and calls. Please h...
Dec 27, 2021 by Asfin Naaz
Food was not delivered (Swiggy) Open
I ordered food for my dinner at night around *:** pm IST. Delivery executive was unreachable and did not deliver my food. I talked to customer care for changing the delivery executive and providing me food asap, as I was hungry. Then it was too...
Dec 27, 2021 by Raman Kumar
Zefo refund not received (Zefo) Open
On **th Nov, **** I had placed multiple orders on Zefo, and on **th Nov they delivered only a few items. Zefo canceled the remaining orders and I was informed refund has been initiated. To date, even after multiple follow-ups over email, I ...
Dec 27, 2021 by Hemanth Gokhale
Order ID Not delivered (FAVOBLISS) Open
I have ordered for LG * kg * Star Inverter Fully-Automatic Top Loading Washing Machine (T**SJMB*Z) and paid the full amount of Rs. **,***/- via SBI Netbanking on **/**/**** but the payment method was changed to COD on **/**/**** and there is a ...
Dec 26, 2021 by Jyotirmoy Deka
Package came without tag from ajio (Ajio Reliance Trend) Open
Item received came without tag. I tried to connect with them but they said they can't take it back as there is no tag. item I got is defected and there is stain of rust on it so how can I keep used item that too without tag. Order I'd :FL*****...
Dec 26, 2021 by Neha Rani
Was not allowed to sit in the exam at the last second (Pearson Vue) Open
I had booked an exam through Pearson and the exam was PTE academic exam and I really had high hopes from this exam as I had travelled almost **** kms for this exam and my exam centre was in Noida Pearson office s.b towers sector ** A, the exam ...
Dec 26, 2021 by Sheikh sharik sultan
Package delivered was empty (Amazon India) Open
I ordered a Samsung ssd from amazon worth Rs. ****. Instead received an empty package worth nothing. I contacted the customer service via chat and was told to wait * days for some investigation and i accepted. I have never in my life contact...
Dec 26, 2021 by Faisal Abid
Swiggy s Delivery Executive have taken 3 time payment for same order I want my extra money refund (Swiggy) Open
Hello, I have ordered food from swiggy since at * pm last weeknight. My order id is ************ For this order, I have to pay Rs. ***, I have chosen the pay of delivery option. At the time of payment, I have successfully pay this amount to t...
Dec 26, 2021 by SAURABH KISHOR
Package not delivery (Fabzon in) Closed
I can't receive my oder after payment ...
Jul 01, 2020 by Annapurna
Wrong Product without any use (https www womenfashionmart in) Closed
This is to inform you that yesterday I received my order at C**B, Third Floor, Supermart *. The thing which you showed at your website was something other and the product which i got is nothing just a strip. This Product is shown on the price ...
Jul 01, 2020 by Pawan kumar
Received a wrong product and company showing no exchange or return (Flipkart) Closed
I ordered a electric gel pad from company named CASA from flipkart on **th june **** . They sent me some chep product which has no company name on it and it was not the product i ordered but when i looked for return or replacement as i wanted t...
Jul 01, 2020 by Priyadarshini
Item not received and no tracking detail provided (https wishmart co in ) Closed
I ordered an item from the website https://wishmart.co.in/ Order number #WM**** dtd **.**.** placed. Online transaction of Rs.*** paid. But the item not received at my address to date. There is no contact information or tracking detail given at...
Jul 01, 2020 by RAM GANESHIA
Waiting for refund since (Myntra) Closed
I have cancelled my order on **th June **** but the amount is not yet refunded back to my account ...
Jul 01, 2020 by Nidhidinesh
Return not processed (Myntra) Closed
ORDER NO: *******-*******-******* Ordered a branded shirt, but it was damaged with small holes in it. So made exchange thrice, but it was cancelled stating "Return to Origin". So I cancelled the order, but the return pick-up is pending for l...
Jul 01, 2020 by Manju
Package not delivered (Appario Retail Pvt Ltd ) Closed
I had bought a guitar bag for ***rs from Amazon. To avoid the delivery cost I had also ordered a Nivea cream of ***rs which was unnecessary for me. The cream had been delivered to me and I payed for it. The guitar bag was never delivered to me ...
Jul 01, 2020 by Naqash Ahamed Sadique
Fake online shopping (Fake flipkart) Closed
Flipkart fake site https://flpkrt-zone.tk/samsung_s**.html# https://flpkrt-zone.tk/#/mobile.html# This site is fake offering one day deal offer I have ordered samsung mobile on this site and have done payment through google pay...and I did...
Jul 01, 2020 by Laxmi Pandey
Package not delivered (InSasta Com) Closed
My order I'd is ****** Order was confirmed by email after I made online payment on *st June ****. Till date there is no update of the product and I have left several messages on the website but no response from the company. This website ...
Jul 01, 2020 by Kshitij Goel
Order not yet delivered (Bulkmm in instagram page ) Closed
I have order * hoodies and received the mail of confirmation of order, the store claims that they delivers the order in *-* working days but its been more than a week I have ordered and haven't received any information about my order ...
Jul 01, 2020 by Tanya sharma
Defective New Laptop Delivered (Reliance Digital) Closed
I bought an HP Laptop from Reliance Digital on **th June **** through online. On **th June ****, half of my laptop display became black or non-responsive. Even after multiple times restarting the laptop, the issue was not resolved. HP customer ...
Jul 01, 2020 by Selvi
Refund not received (Ajio) Closed
I have returned my product to the Ajio on * June, ****, but I have not received my refund amount Rs ****. My order Id #FL********** and my return Id # RT********. My item was Mothercare Dungree Dress with Top....
Jun 30, 2020 by Moleshree Mehta
No response for return of order (Craze N Demand) Closed
I had ordered for a saree on crazendemand. Got the worst quality product, which does not match with the shown product. Wrote * consecutive mails to the given ID, according to the return policy but received no response. I demand immediate refund...
Jun 30, 2020 by Rohini M
Wrong Item Deliveree (Noise combo) Closed
I have ordered for Noise Bluetooth Combo for **** from Shopnik. The Combo contains of * bluetooth wired in ear headphones and * bluetooth wireless in ear pods but i was delivered someother bluethooth wired ear phones. I did try to reach them on...
Jun 30, 2020 by Sasidhar
Package cancelled (mm bulk) Closed
I have order *hoodies from this Instagram page and I called to customer care they are telling order is canceled ...and asked bank details I searched in google and found this as fake so didn't shared much informations...please resolve my proble...
Jun 30, 2020 by Dolla michael
Item is not returned (Amazon) Closed
I had ordered phone on **th June ****. I received a dead phone and then tommorow technical department had verified that the phone was dead on arrival. But my pickup was cancelled almost * times. Than without any tracking ID my phone was pick...
Jun 30, 2020 by Bhanu Pratap shahi
Refund rejection and item is also taken by club factory (Club Factory App) Closed
I purchased a notebook computer table folding student ..but product was defected,so I returned it,but thy didn't refund me back ,and they rejected refund and product baldo taken by club factory.....
Jun 30, 2020 by Keerti Sharma
Product not delivered (Vlebazaar in) Closed
Order No.****** was placed on the ecommerce company on **th May **** for Rs.*** for a book. Since this was not delivered a follow up mail was sent after a month. The company just replies that the order has been "kept pending due to some issues"...
Jun 30, 2020 by P JAYARAMAN
Wrong package received (Un branded ) Closed
I ordered for a touch screen watch with bluetooth with whats app display but i have received the wrong product My order no : FPN9691...
Jun 30, 2020 by Mahendra jain
Wrong product delivered (Flipkart) Closed
I ordered LG*.* lg fully automatic inverter washing machine front loader ,they delivered me the top loader washing machine. i requested gor return but Flipkart is just keep on ignoring and no one is updating me about the return i requested mu...
Jun 30, 2020 by Vivek sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's