E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not delivered (Fisheshop Com) Open
I ordered some guppy fishes from fisheshop .com online website spending Rs.**** order no. #*****, #***** worth Rs. *** and Rs. ***. On October * and * , **** respectively. But till now they didn't deliver the order.I requested them to refund o...
Jan 15, 2022 by J.K. Jeyavarshini
WRONG RETURN EMPTY BOXES IN SALES RETURN (Meesho) Open
I (Shalimar Sales Pvt Ltd )is a seller on Meesho for lenovo tablet.We recieved orders through your site and courier(XpressBees )picked up the courier to deliver it further. After **-** days one order canceled and we received one lenovo Tab pack...
Jan 15, 2022 by SHALIMAR SALES
WARRANTY RELATED (Flipcart online shop) Open
Order ID:- OD****************** This is with reference to above -mentioned order, I inform you that warranty of the watch is * year from the date of purchase. In which covers movement, straps and battery of the watch. But this watch is not wor...
Jan 15, 2022 by SAJJAN SINGH
Package Not Delivered (Kreeva Couture) Open
Ordered * products from them on * Jan**. Payment is deducted from account and received acknowledgement from them. However no update since then. Emails doesn't get delivered at given email and contact number mentioned is of another company of sa...
Jan 15, 2022 by Sandeep Panwar
Withdrawal decline asked for reverification but no reply (Parimatch in) Open
********* I have sent email documents three times for verification. No customer support are answering to me properly. They are saying wait and wait from ** hours. Please verify my account. Talk to experts. My account was fully verified but a...
Jan 15, 2022 by Bhavik gada
Defective Product (Oneplus India) Open
I purchased a device (OnePlus * pro) from a store located at my place within few days of purchase I noticed that it had several malfunction.I bought this issue into notice of the store manager and they refused to help me out. Even i travelled a...
Jan 14, 2022 by N MOHAMMED MUBEEN
Refund request no response (Glamour dailyfab ) Open
I purchased on Instagram on dec .. I did not receive the product even after a month.. I enquired about the product they said the product is no longer available but I paid in full rs**** they told me that the product was available at that time...
Jan 14, 2022 by Ashwini Muralidharan
Got wrong product delivered and tata cliq not initiating return and customer executive named rishike (Tata Cliq) Open
I got wrong product delivered and tata cliq is not initiating my return on the product and i talked to their customer executive named Rishikesh his behavior was so rude and he was not listening to my issue this is very very very disappointing f...
Jan 13, 2022 by Rajveer saini
Samsung Display and Damage Issue (Samsung India Electronics India Private Ltd) Open
I approached Samsung Servce centre *-A-**, near Amar Panjabi Dhaba, Talwandi, Kota, Rajasthan ****** For universal issue of Black Line coming in centre. *. The service guy inspected the phone and there was no external damage anywhere. T...
Jan 13, 2022 by Amit Jha
Fraudulantly cheated by merchant in online shopping of mobile (https bikayi com MobifyStore) Open
I ORDERED A MOBILE PHONE "SAMSUNG NOTE ** ULTRA *G **GB/*** GB" THROUGH ONLINE MERCHANT https://bikayi.com/MobifyStore. INITIALLY THEY ASKED TO GO FOR ONLINE CREDIT CARD EMI TRANSACTION TO PLACE ORDER AND I AGREED THAT ONLINE TRANSACTION TO ACC...
Jan 13, 2022 by Pushpendra Singh
Item not delivered (Best Of Bharat) Open
I have ordered a frame in this website. They have asked to upgrade the size. I have paid extra amount for size upgradation also. Even after elapse of months there is no response from them....
Jan 13, 2022 by Sruthy k s
Delivered the lesser valued product than ordered (Flipkart) Open
I ordered Realme Smartwatch S Pro costing Rs.*,***/-. I ordered the Smartwatch S Pro on **th January,**** and received a parcel on **th January,****. What I received in the parcel is a different model of realme smart watch. The model I re...
Jan 12, 2022 by Dikpal Khumansinh Parmar
Defective bike delivered (Royal Enfield) Open
i have purchased * bikes from Royal Enfield and all the bikes are registered in my name only. on December *st **** Shimoga Royal Enfield showroom delivered my new interceptor *** baker express.. from the day first its making bad noise I thought...
Jan 11, 2022 by Maruthi kumar
KURTIS NOT RECEIVED (Youniquestore instagram) Open
I Have Booked Kurtis On Younique Instagram Profile. I Have Made Through Online. It Has Been Two Months Since I Booked Kurtis By Online Payment. But Still I Didn't Get My Courier Reached And There Is No Proper Response For My Message From Their ...
Jan 11, 2022 by GAYATHRI J
Refund not process (Reliance Digital) Open
I have ordered for aqua guard neo water purifier on ** th dec **** and they have not delivered the same to me till date.. and I requested for a refund . No update. And Ceo level escaltion also I made.they are sending the same copy paste email ....
Jan 11, 2022 by Nikesh kumar
Product found damaged (Wood Polish) Open
Wood polish Tracking number - ***********...
Jan 10, 2022 by Rajesh Singh
Amazon delivered the wrong product (Amazon India) Open
Amazon delivered the wrong product for order #***-*******-*******. Please see the attached email from Amazon confirming that they will pick the wrong product, and the pickup was done successfully. However, now Amazon is refusing to initiat...
Jan 10, 2022 by Shobhit Vaish
Fraud Company Took Money (Elysium Batm) Open
Took holiday and club membership from Elysium business and travel management pvt ltd company which ran away with money, office is gone, all way of contacts not working anymore....
Jan 09, 2022 by Rahul Swami
Refund fraud for Life insurance Policy (icici Prudencial Life insurance company) Open
I have opted an insurance Policy from ICICI prudential life insurance company and Paid ***** to the company and then on medical ground Company has rejected my policy and said that with in **days amount of the Policy will be refunded in the bank...
Jan 09, 2022 by PRADEEP SHARMA
No support from customer care (Noise colorfit pro 2) Closed
Dear Team, Just want to put my complaint for the pathetic product. I purchased this Noise colourfit pro* Smart watch from Amazon on **th may, ****. After **-**days I am getting software issue in this watch. Vert poor quality, my ** day's ...
Jul 03, 2020 by Gaurav joshi
Package not delivered (Myntra) Closed
I haven't received the product yet which I have ordered on **/**/**** as the product was delivered mark on **/**/****.i think they're trying to play with customer as there is no response from company.i asked them for product they appointed me c...
Jul 03, 2020 by Dr.sameer shinde
I did not booked that product (Sony head phones) Closed
I booked the samsung bluetooth earphone combo offer they are send the sony headphones that i will request to cancel the order order amount is Rupees 1599...
Jul 02, 2020 by Rakshith
Fake site on Facebook market (Using Flipkart name) Closed
Http://flipkartshop.today/ please check this URL to get clearity...
Jul 02, 2020 by Sandeep Jain
Package damaged (Cotton unstiched suits ) Closed
I ordered unstiched cotton suits from Mumbai on **th June yesterday i received the courier and all my cotton suit material were damaged some suit colour faded and some tore all the suits were wet when i received it the parcel was wet some acid ...
Jul 02, 2020 by Moinuddin khan
Missing items (Flipkart) Closed
We have ordered flipkart company mop online in Nagpur. we have only received tub of mop but no stick from which we wipe the flour ...It is very sad that after raising so many complaint no one from flipkart is helping us.we need replacement of m...
Jul 02, 2020 by Shaziya
My order was not delivered I want my delivery status (Resistance band set) Closed
I have order resistance band set but I have no again msg I have my product or give my payment refund my order no.is #12812...
Jul 02, 2020 by Praful Anand bhalerao
Wrong package (Mojofox) Closed
I had ordered for wireless bluetooth from mojofox company. But i have received different item so i need solution or change the item immediately...
Jul 02, 2020 by Bommali mahesh
Didnot recieve parcel yet (Shein) Closed
I have placed an order in shein on **th June ****. and since then the parcel has not yet recieved by me. It is stuck at manifest confirm and I have been trying to reach out to Delhivery but neither can I contact customer support or get an updat...
Jul 02, 2020 by Aishwarrya Dey
Refund not processed after return picked (Myntra) Closed
I have ordered Kisah sherwani in Myntra website . Due to quality issue i have returned the product . They have accepted the return and it got picked up. Myntra return Id: ********** After that Myntra dint processed my refund saying as quali...
Jul 02, 2020 by Sirisha
Return not accepted (Flipkart) Closed
I orders realme x* on *st June and I received the item on *nd June, after * days use of device will restart automatically several times.... I requested for return on *th june but till now return is not accepted... ...
Jul 02, 2020 by Suresh Patel
My return pickup delay (Flipkart. com) Closed
I'm purchased an LED tv from Flipkart on *-**-**** but they delivered an screen damge tv I'm placed a return request but the courier partner delhivery. Com doing delay to pickup my return Order ID:- OD****************** Return ID:-**********...
Jul 02, 2020 by Pratik Benur
Package not delivered (Streetswear) Closed
Ordered from streetswear.in for worth **** rupees, I got older confirmation email. There's no update after that. Package not delivered and they are not responding as well....
Jul 02, 2020 by Mohammed Saifulla
Fraud company (mm bulk) Closed
I have not received my hoodies they have taken my money ..i want my refund please help me....
Jul 02, 2020 by Aishwarya
Very bad item received (SareeGo.com) Closed
I ordered a kanchipuram silk saree but received local saree and totally different from the item ordered ...
Jul 02, 2020 by Lathasaleesh
Invoice nos (LT Online Store) Closed
I have online order the webcam dated **.**.**** under invoice number **-**-******. The product remains undelivered and no proper response from the company. Regards ...
Jul 02, 2020 by Jayesh
Fake product delivered and return not accepted (Myntra) Closed
I ordered a black woven flying machine shoes but the product which was delivered to me was a blue shoes. It took them ** days just to send someone to pickup the return and then they claim that the product is a fake one and now its all my respon...
Jul 02, 2020 by Subhav Malhotra
Package not delivered (Keveshop) Closed
Order placed withp prepaid but not recieved...
Jul 02, 2020 by Hitesh kumar
Materials not yet (lovegirls in) Closed
I have ordered earbuds still not yet....
Jul 02, 2020 by Manikandan
Shippment not done (Ajio Com) Closed
I have placed my order on June **th in ajio and it got confirmed on the same day i got a confirmation mail... The order should have been shipped out on **th june... My estimated delivery is july *th...can i get it before *th july... There is no...
Jul 02, 2020 by Chandini
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's