E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Partially Damaged item (Flipkart) Open
-- Physical Disk Information - Disk: #*: ST*******CS -- Hard Disk Summary ------------------- Hard Disk Number . . . . . . . . . . . . . . . . : * Interface . . . . . . . . . . . . . . . . . . . : S-ATA II Disk Contro...
Jan 18, 2022 by Ijaz Mohammed
Had ordered a product on Sportsfcindia com still no shipping update It s been 10 days (Sportsfcindia) Open
I had ordered Nike Hypervenom phantom football boots from Sportsfcindia.com and @sportsfcindiaofficial on Instagram on *th January ****, It’s been ** days today and still there is no update from them about shipping etc. And they aren’t resp...
Jan 18, 2022 by Mohammed Tameem
Deduction for flight (Go First Airline) Open
We booked a round trip from Chennai to Andaman (Air India) and Andaman to Chennai (Go first). But unfortunately, Andaman has closed the tourism. And we have no other option other than cancelling the flights. After explaining the situation, Ai...
Jan 17, 2022 by Anitha Rajkumar
Account Restriction (LinkedIn) Open
My account has been restricted by LinkedIn multiple times in a row. Everytime, I create a new account and everytime they restrict my account. Despite of doing back to back followups and mail requests with Linked In, they do not remove restricti...
Jan 17, 2022 by Diksha Mishra
Order not delivered (Choosemybicycle.com) Open
I had ordered for cycle service of a cycle which I had purchased in Nov' ****, Ref SO/Jan-**/***. A time slot was taken for the service between *:**PM-*:**PM. I received a call at *:**PM saying that the person will be reaching in ** minutes. I ...
Jan 17, 2022 by Arun Kapur
Wrong item delivered (Ajio com Reliance Retail Ltd ) Open
It's first time I had ordered from Ajio on **th nov ****, blackberry Suit and it was delivered on **th nov but I received wrong item (colorplus product of amount rs ****). I have called multiple times and everytime they raise a complaint id and...
Jan 17, 2022 by Amit Anand
Refund not credited (Tatacliq) Open
Payment of Rs.***/- made to tatacliq through SBI Yono Lite netbanking for order no. ********* vide reference no. IGAMSQOUD* as on **-**-****. Order was returned on *th Jan.**** but refund still not credited even after ** days of returning the p...
Jan 17, 2022 by Hiral Shukla
Defective Laptop Delivered by Amazon (Amazon in and NEWJAISA TECHNOLOGIES PRIVATE LIMITED) Open
I have ordered for * Renewed Laptops on Amazon on *th December ****. One of the Laptops was totally defective and junk. *. It was having a * MB RAM instead of * MB ordered *. It was full of viruses *.Its Mouse track pad was not working *.Th...
Jan 17, 2022 by Srikanth Charan Mudigonda
Refund not initiated (Flipkart) Open
I ordered a TV from flipkart on * Oct ****. I received it on ** Oct ****. It was installed on ** Oct ****. The product seemed fine initially but soon started giving display issues. After discussing with customer executives at flipkart, I decid...
Jan 16, 2022 by Paul Mathai
Order not delivered (Fisheshop Com) Open
I ordered some guppy fishes from fisheshop .com online website spending Rs.**** order no. #*****, #***** worth Rs. *** and Rs. ***. On October * and * , **** respectively. But till now they didn't deliver the order.I requested them to refund o...
Jan 15, 2022 by J.K. Jeyavarshini
WRONG RETURN EMPTY BOXES IN SALES RETURN (Meesho) Open
I (Shalimar Sales Pvt Ltd )is a seller on Meesho for lenovo tablet.We recieved orders through your site and courier(XpressBees )picked up the courier to deliver it further. After **-** days one order canceled and we received one lenovo Tab pack...
Jan 15, 2022 by SHALIMAR SALES
WARRANTY RELATED (Flipcart online shop) Open
Order ID:- OD****************** This is with reference to above -mentioned order, I inform you that warranty of the watch is * year from the date of purchase. In which covers movement, straps and battery of the watch. But this watch is not wor...
Jan 15, 2022 by SAJJAN SINGH
Package Not Delivered (Kreeva Couture) Open
Ordered * products from them on * Jan**. Payment is deducted from account and received acknowledgement from them. However no update since then. Emails doesn't get delivered at given email and contact number mentioned is of another company of sa...
Jan 15, 2022 by Sandeep Panwar
Withdrawal decline asked for reverification but no reply (Parimatch in) Open
********* I have sent email documents three times for verification. No customer support are answering to me properly. They are saying wait and wait from ** hours. Please verify my account. Talk to experts. My account was fully verified but a...
Jan 15, 2022 by Bhavik gada
Defective Product (Oneplus India) Open
I purchased a device (OnePlus * pro) from a store located at my place within few days of purchase I noticed that it had several malfunction.I bought this issue into notice of the store manager and they refused to help me out. Even i travelled a...
Jan 14, 2022 by N MOHAMMED MUBEEN
Refund request no response (Glamour dailyfab ) Open
I purchased on Instagram on dec .. I did not receive the product even after a month.. I enquired about the product they said the product is no longer available but I paid in full rs**** they told me that the product was available at that time...
Jan 14, 2022 by Ashwini Muralidharan
Got wrong product delivered and tata cliq not initiating return and customer executive named rishike (Tata Cliq) Open
I got wrong product delivered and tata cliq is not initiating my return on the product and i talked to their customer executive named Rishikesh his behavior was so rude and he was not listening to my issue this is very very very disappointing f...
Jan 13, 2022 by Rajveer saini
Samsung Display and Damage Issue (Samsung India Electronics India Private Ltd) Open
I approached Samsung Servce centre *-A-**, near Amar Panjabi Dhaba, Talwandi, Kota, Rajasthan ****** For universal issue of Black Line coming in centre. *. The service guy inspected the phone and there was no external damage anywhere. T...
Jan 13, 2022 by Amit Jha
Fraudulantly cheated by merchant in online shopping of mobile (https bikayi com MobifyStore) Open
I ORDERED A MOBILE PHONE "SAMSUNG NOTE ** ULTRA *G **GB/*** GB" THROUGH ONLINE MERCHANT https://bikayi.com/MobifyStore. INITIALLY THEY ASKED TO GO FOR ONLINE CREDIT CARD EMI TRANSACTION TO PLACE ORDER AND I AGREED THAT ONLINE TRANSACTION TO ACC...
Jan 13, 2022 by Pushpendra Singh
Item not delivered (Best Of Bharat) Open
I have ordered a frame in this website. They have asked to upgrade the size. I have paid extra amount for size upgradation also. Even after elapse of months there is no response from them....
Jan 13, 2022 by Sruthy k s
Package not delivered yet (Keve Fashion Store) Closed
I ordered shirt in February-**** end of the month. After *-* days I enquire them for delivery date, they replied your order is on the way and it will take *-** days to deliver. Than I replied why so long, thereafter no reply from their customer...
Jul 03, 2020 by Mahendra Kulariya
2 incomplete orders received and issue not resolved (Myntra) Closed
Hi Myntra team, I am so glad the way you are helping your customers in need. My repeated complaints are all in vain. I am mentioning again and again that part of my package is missing, but the respected Myntra team is not even considering it...
Jul 03, 2020 by Vasundhra
Order not recieved but they have taken the money I want them to refund (Bulk mm) Closed
I ordered a hoodie on **th of June **** and got a confirmation message saying that order is confirmed... They said it would be delivered in * to * days... Ive not recieved any message till date.. I want the money refund I've lost ₹*** ..plz ...
Jul 03, 2020 by Bhumika
Package not delivered (Bulkmm in instagram page ) Closed
I have ordered a hoodie from bulkmm's instagram page...it's fake and i haven't received any package ...when i browsed about bulkmm i came to see those reviews and i m totally helpless...
Jul 03, 2020 by Anita shibu
No delivery no refund (Jaldifatafat Com) Closed
My order number is ********* ,this was ordered in April but not delivered yet. I have sent emails to cancel but no reply. I want the money refunded. Several times tried to call customer care but no one answers. I feel cheated. Immediat...
Jul 03, 2020 by vinay Chatlani
The product not up to mark (Mama earth ) Closed
I had purchased hair fall rescue kit from mama earth website but this is utter waste product inplace of controlling hair fall it has increased please refund my money else keep this product with you but highly unsatisfactory product...
Jul 03, 2020 by Devansh bajpai
Package is cancell but not get refund (Club Factory) Closed
One month had been we order dress But due to covid ** package has been cancell Till now *** r.s amount is not refunded ...
Jul 03, 2020 by Shreesha
Product not received (Philips India Limited) Closed
I had ordered for Philips BT ****/** many days passed no reply . I have asked to cancel this order and refund it but still i did not get any feedback about my refund ....
Jul 03, 2020 by sachin shanbhag
I didn t get refund (Gl Corporation) Closed
I ordered a product and the order number is SO************** on ****-**-** @ **:** and I paid the amount through online due to some reason I cancelled my order and requested for refund it has been * weeks bt still I didn't get refund so please ...
Jul 03, 2020 by Kavitha Gowda
I ordered a resistance band from this liveyourownstyle its now month i didnt get my order even (Liveyourownstyle ) Closed
I am from Kashmir...I ordered resistance bands in the month of may and now its july I didnt get my order...even i am pay my whole amount through online..please help me...
Jul 03, 2020 by Iram
Recieved wrong product (Myntra App) Closed
Recieved wrong product from myntra and they are not accepting my return yet my order id is *******-*******-******* myntra is not accepting my return they are giving me no reply...
Jul 03, 2020 by Harsh
My Packages status says Returned to Origin (Levi s Sztori clorals) Closed
During The 'EORS' On Myntra..I met with some..good deals.. So I ordered..around..**-** items.. As on **th of June.. I guess The problem started when I suddenly Changed my Contact details where on some of my products wre already Shipped , di...
Jul 03, 2020 by Kuku Tarh
No order details no website and payment deducted (Eversassys) Closed
I have order from this pathetic company which post their ad on instagram and order a pair of shoes. My money was deducted and the merchant site was cashfree.com. I have emailed so many times to both the support email of eversassys amd cashfree ...
Jul 03, 2020 by Anjali sharma
No confirmation of order or any detail provided (Dailyknots Com) Closed
No confirmation of order. I can't login to my account to track order. Neither any helpline Or email got answered by them. ...
Jul 03, 2020 by Himani Pant
Package not delivered (Nurserylive) Closed
My order number is TZL******** dated **/**/****. Still I didn’t get the delivery. ...
Jul 03, 2020 by Nilesh Ulhas Sinalkar
Installation of My Air conditioner is not done (Flipkart) Closed
Respected sir/madam,i bought an air conditioner (*.* ton godrej inverter AC) whose order ID is OD****************** which delivered on **rd May since then the flipkart didn't do anything so that my installation of my AC get done.i raised compla...
Jul 03, 2020 by RANJAN KUMAR CHOUDHARY
Prepaid Order cancelled thrice by amazon (Amazon) Closed
I have ordered a product named Roopayur gel under order id #***-*******-******* on amazon. The delivery boy called me and inqired my address and he said that he would bring it in the evening.. then he called me in the evening and said that he w...
Jul 03, 2020 by Rohit saketi
Package not delivered (Liveyourownstiyle ) Closed
I have order resistance band for gym purpose but not any response from website I require refund or product .please do needful....
Jul 03, 2020 by Rahul Mali
No support from customer care (Noise colorfit pro 2) Closed
Dear Team, Just want to put my complaint for the pathetic product. I purchased this Noise colourfit pro* Smart watch from Amazon on **th may, ****. After **-**days I am getting software issue in this watch. Vert poor quality, my ** day's ...
Jul 03, 2020 by Gaurav joshi
Package not delivered (Myntra) Closed
I haven't received the product yet which I have ordered on **/**/**** as the product was delivered mark on **/**/****.i think they're trying to play with customer as there is no response from company.i asked them for product they appointed me c...
Jul 03, 2020 by Dr.sameer shinde
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's