E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Item not perfectly given as described (Taluka Saree emporium) Open
Lahnga Inv no. **** date ** dec ****.firstly purchased as mentioned date and given for fitting,when I received on * jan **** it's totally unfit.again I given for proper fitting according to measurement as taken by him.but when I reached there ...
Feb 03, 2022 by Preeti saxena
Wrong product delivered (I GALLARY DIVYA OLX) Open
I ordered a iPhone ** mini refurbished from olx under name Divya olx , her number is provided by olx as **********. I ordered in whatsapp and enquired about the mobile, she continously told its genuine and on ** Jan **** I received the package ...
Feb 02, 2022 by Kunal kanti biswas
Products not delivered (Stellakart com) Open
HI, I have ordered some kitchen items on *th January **** from Stellakart.com. The total amount paid thru paytm was Rs. *** for the same. Now it is almost a month and i have not received the product nor did i receive any communication from the...
Feb 02, 2022 by Jitendra
Items missing from shipment (Amazon) Open
I have order two boxsets and couple of single books from amazon which arrived in two different shipments. Shipment *: One book ( delivered) Shipment *: Two boxset and couple of other books out of which only one boxset was delivered and rest b...
Feb 02, 2022 by Akash Pruthi
Cycle complaint (E-Commerce Applications Private Limited) Open
I bought a bicycle from Flipkart two months ago and I was struck by a substandard bicycle.Because of that I was riding my bicycle when the bicycle broke into two pieces .This complaint gives the impression that they have not died a Responsibili...
Feb 02, 2022 by shakilaabbas
Package not delivered and no response from seller (Abuggy com) Open
I had placed an order on **th Jan for Bose portable home speaker. Delivery date when order was placed was **-** Jan ****. I have called many times. Calls not received. No revert on msgs or whatsapp....
Feb 02, 2022 by Sandy Salgotra
Allpurpose cleaner (Vizwa marketing solutions) Open
we buy all-purpose cleaner in the web site show price *** Buy* get *free but sending only *nos(Buy*Get*) and this solution is not cleaning properly this is cleaning acid if use this solution Eye Burning not good for health fake product, Mahes...
Feb 02, 2022 by Mahesh C
No Delivery No Refund No Response (Glamour Daily Fabinstagram Page) Open
My wife Ordered for Dress on **th November having order ID = FD**** But after * months no update on order or refund... Payment is made to some Pratik's Gpay Number.......But instead of refund, the guy told us that Do whatever u want to do...he...
Feb 01, 2022 by MohammedAsif Shaikh Kelawala
Block account (Meesho) Open
My account has been blocked i want unblocking my account...
Feb 01, 2022 by Deepu Jaiswal
Money is charged without delivering product (Flipkart) Open
Hi These people charged money in my flipkart pay later wallet for product which was cancelled as well as not delivered Now contacting them is a big headache No proper team nothing is happening Due to this my CIBIL got affected ...
Feb 01, 2022 by Nagesh
Not attending the complaint during warranty period (Eureka Forbes Aquaguard ) Open
I have registered a complaint through the app provided on **-**-****. As nobody attended the complaint till **-**-****, Complaint was rescheduled to **-**-****. Further contacted many times to their customer service center, but nothing happened...
Feb 01, 2022 by Chatterji S Deen
Wrong product delivered (Amazon India) Open
I ordered Sony Wf-****XM* on **th January **** and got it delivered to me in one day. when it got delivered to me and when i opened it i was shock to see it and distressed as it was a totally different product which i have ordered, apart from ...
Feb 01, 2022 by Kush Singh Ghuraiya
Defective service of Laptop (Emyes India Service Nagercoil ) Open
My Hp pavilion laptop has been given for service for minor sound problem only during March ****, now the service center has damaged my laptop due to improper service and they do not taking any action to return the same in previous good condit...
Feb 01, 2022 by S Manikantan
Funds not credited into account (Coindcx) Open
I had transferred * Lacs of funds onto my coinDcx account on **/*/****. the same is still not showing in my Wallet of CoinDcx and have raised several complaints giving my bank statements, but to no response.. they just say rejected. Checked wit...
Feb 01, 2022 by Perikaruppan
Locked out of my phone by Flipkart (Flipkart) Open
I have been locked out of my phone by Flipkart stating there is some payment pending for Smart Upgrade which I did not opt for. Phone purchased with Order ID OD****************** ...
Jan 31, 2022 by VAIBHAV JAIN
Sarees paid for but not delivered (Parnika Handlooms & Exclusively For Parnikafashions Saree Collection) Open
This vendor markets and sell sarees on her Facebook page. We ordered * sarees online and paid full amount Rs **,*** on Aug *, ****. Vendor committed to deliver in * weeks. No delivery until today and we reached to her several times through What...
Jan 31, 2022 by Ramya Pasula
Order never dispatched (thehippiesaaz) Open
I had placed an order in November, & patiently waited till December. Order # *****. After almost a month has passed when I asked them what happened to my order their response was "production issues". I believed them but I also saw that they nev...
Jan 31, 2022 by Debaleena Bhuyan
Fraud in interior designing for house (Mokham Design and Build) Open
Hi, We trusted this company for interior design of our house. They told, they will use good quality material for kitchen and others. But we got to know that they user very low quality material for kitchen and other areas. for kitchen they used,...
Jan 31, 2022 by Jayasree Pamula
Samsung is not providing refund for the items canceled through them (Samsung) Open
Order ID: *********** Order ID: *********** I have placed two orders separately and Samsung has successfully accepted my order. And then they have cancelled the order and deducted *** Rs from each order as transaction charges. Samsung say "Plea...
Jan 30, 2022 by Kamal Arora
Online Course not satisfied Refund Not Given (Intellipaat ) Open
I've enrolled for AWS-DevOps course , but they have not started this course within a month and now, giving excuses. I can give you full conversation over mail that happened .....
Jan 30, 2022 by Ram Prasad Sharma
I havent recieved my order but paid (Bulkmm in instagram page ) Closed
i have ordered hoodie and it never turned back ...
Jul 06, 2020 by rupasi .k
Shoppchoice Fraud (Shoppchoice.com) Closed
First they called me that you need to buy a product for around ***/- and then you will be eligible for the offer. I have been shortlisted for three products and you have to choose one. Then they asked me to choose the GST for the same as I have...
Jul 06, 2020 by Akshat
Package not delivered (Club Factory App) Closed
I place a order but due to ban order is not delivered. Please return my money. ...
Jul 06, 2020 by Kanishk
Package not delivered (Keve shop) Closed
I ordered a shirt on **rd of February.Today *th July.Almost *th month running.i am donot getting my package till order.Order number *****....
Jul 06, 2020 by Prolay Basak
Wrong product shipped and now no way to contact website or product return policy (Nonstopwears ) Closed
We have ordered , a pair of night suits forn this website. What we got it s torned completed different half peice of a saree. We have done the prepaid payment. Now there is no way to contact website. Even the delivery package have written prop...
Jul 06, 2020 by Harish Thanvi
Wrong product delivery (Gadget villas online shopping portal) Closed
I've seen the website when I'm searching for amazefit. I found gadget villas website then I ordered and recived a *rd grade product naming smart bracelet ...
Jul 06, 2020 by ahteshamuddin
My product ordered long before ban not received (Vango) Closed
Order S********** From june ** still in custom clearance Ordered on june*...
Jul 06, 2020 by Saish
Package not delivered (LYOS Live your own style ) Closed
Ordered exercise kit of ***.** on June **/**** haven't received any response on it till date and no reply from support team Order Number ****....
Jul 06, 2020 by Ashwin Nethikar
Order taken but not delieved (Insasta.com) Closed
Order the order at **-*-**** As per belwo details INV-****-******* Order ID: #****** Date Added: **/**/**** But there is no response no customer care and no feedbafk no update on site and how the indian govt allow these sites to operat...
Jul 06, 2020 by Sadhin
Amount deduct (Pasfar Technologist Pvt Ltd Bangalore ) Closed
I paid from my account to pasfar technologies pvt. Ltd. On * july for game Teen patti pro.. Bank deducted the amount but on game the money is not showing....
Jul 06, 2020 by Gagan Barman
Amount paid online but no Confirmation (Sugdeal com ) Closed
I ordered for Oppo F** pro mobile using Google pay payment from sugdeal.com after payment I didn't receive order placement and there is no one responding in customer care too . So please take my complaint and refund my amount as soon as possibl...
Jul 06, 2020 by Neha goel
Wrong product delivered (Flipkart) Closed
I had ordered a sandy coloured geyser of racold company on **-**-**** through flipkart. But flipkart has delivered me a black coloured geyser on **.*.**. The sandy coloured geyser was costlier than black one by Rs.***/-. Despite me paying exces...
Jul 05, 2020 by Mohamed Athikur Rehman
No refund or delivery of ordered products (Club Factory App) Closed
I ordered few items from club factory before the Government imposed ban on the app, niether i getting my orderd product nor i am receiving any refunds...
Jul 05, 2020 by Sajad Ahmad
When will package arrived or refund (Sports) Closed
I ordered one sweater tshirt for women and shoes for men now the club factory app is not working how can I get my delivery or refund please help me ...
Jul 05, 2020 by chandrikayaparla
Order not delivered (www eversassys com) Closed
i have ordered a pair of boots and a men's joggers on **nd June,**** from eversassys 's website and have already paid the amount as cod wasn't available. it has been ** days now and i am worried about my money. They didn't send me any confirmat...
Jul 05, 2020 by Nitika
No Product No refund since last one Month (Tata Cliq) Closed
I had placed ** order on *th June' **** and received only * orders as on *th July' ****. Rest orders have been cancelled by Tata Cliq itself & no refund has been made by them till now... Nobody pick the call in Customer care services #+** **...
Jul 05, 2020 by Manmohan Nautiyal
Clicktushop customer care help refund (Clicktushop) Closed
Clicktushop customer care number**********/********** help refund...
Jul 05, 2020 by Ravi sasthri
I dint get my product due to Chinese banned app club factory we where unaware of this banned app bef (Club Factory) Closed
We want the solution for this we order product n paid it already from club factory now india banned Chinese ap n club factory was one of it so plz either refund or delivery our product...
Jul 05, 2020 by Vaishnavi Mule
Service not provided by company after taking additonal warranty money (Flipkart India Ltd ) Closed
I have purchase Godrej fully automatic machine from Flip Card in August **** at that time their service partner Jeeves Consumer Service has taken extended warranty for more * years and I have paid for the same at that time. My Washing machine h...
Jul 05, 2020 by Jaimin Maniar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's