E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund Not Received (Ajio com Reliance Retail Ltd ) Open
Ajio has initiated the refund but I didn't get any refund in my bankaccount. I mailed them more than ** times and they are replying the same without reading my mails. ...
Feb 16, 2022 by HARSHIK SETHI
Bad quality product delivered (Aiza Attire fo Every Occasion) Open
I had ordered one Kurta set from this Insta Store(https://instagram.com/aiza_attireforeveryoccasion?utm_medium=copy_link). Bad quality product is being delivered and they're asking to ship it without providing replacement. And asking to bear t...
Feb 16, 2022 by Ayesha Shaikh
Unwanted Deduction By Snapdeal (Snapdeal company) Open
I just wanted to tell you a quick note to remind you that No ad campaign has been run from our side and no margin setting has been changed from our side. Unwanted Deductions Point *. Margin Setting *. Other Charges deductions *. Automatic...
Feb 16, 2022 by Gurpreet Kaur Chadha
Refund not processed (Zoom Car) Open
Hi Booking id JPS***IKC ** feb **** i booked car my pickup time is **:** AM i reached pickup location sharp **:** am when I reached there car was not available I almost checked around ***-*** meter radius nearby. But car was not available in p...
Feb 16, 2022 by Suman v
Defective product delivered apple iphone 12 mini (Flipkart) Open
hi.i bought a mobile phone from your flipkart.i received it on **.**.**.after receiving i am ready to use the mobile but it didn't even switched on.i place a replacement request on **.**.**.after that flipkart executives interact with me althou...
Feb 16, 2022 by BIDDIKA SURENDRA KUMAR
Financial fraud (Snapdeal.com) Open
GURPREET BUSINESSES PVT LTD I have been cheated by snapdeal they changed all my commissions and charged me for advertising and marketing however I never opted for any ads or marketing I have all the proofs on my file on live dashboard as we...
Feb 16, 2022 by Gurpreet Kaur Chadha
TV repair Pathetic experience heavy losses with Urban Company services (Urban Company) Open
My experience of UC TV Repair service- They have tied up with local mechanics in your area without any background checks. I booked for TV repair service and the so-called professional picked up my television set and returned back my original p...
Feb 15, 2022 by Arun Gupta
Did not give a refund (Ajio app) Open
Ajio didn't give me my refund I ordered shoes but it was big for me so I was decided to return the product the delivery partner took the product and it's now *rd and didn't give me my refund please help.....
Feb 15, 2022 by Rohan giri
Quikr scamming customers by allowing fakes (Quikr) Open
They have allowed a fake seller to advertise in their website which is against their own policy. Quikr has violated its own listing policy by allowing a fake seller impersonating another brand. I had sent them proof and evidence about him *...
Feb 14, 2022 by Ramya
Defective Product Not repaired replaced (Jbl BLUETOOTH Speaker ) Open
Respected Sir/Madam, I would like to inform you that I have purchased JBL Flip* Bluetooth Speaker on **/**/**** and I have identified that this speaker is notwithstanding with battery backup I have raised a complaint on **/**/**** informing ...
Feb 14, 2022 by Vallabhu Mohana Siva Srinivasa Raju
Deposit not returned (Colive) Open
They are not returning back my deposit. It's been more than * months I vacated the place. Still haven't received my refund...
Feb 14, 2022 by Praveen Kumar Masilamani
Mobile handset (samsung Plus white ceramic) Open
Iam Placed an order No : ******* Vlebazaar Site First time on February *th **** till now not delivered. kindly refund my amount Sir...
Feb 14, 2022 by Sarat Chandra Metlapally
Refund not done after they cancelled the booking (Drivezy) Open
I had made a booking for drivezy self drive vehicle from their android app and made the payment on **-september-**** and when I went to collect the vehicle at their pickup location they said vehicle is not available and they cancelled the booki...
Feb 14, 2022 by Anurag Prabhakar
Dishwasher Machine Manufacturing Defect Miele India (Miele India Ltd) Open
Miele G **** SC ACTIVE FREE STANDING DISHWASHER WAS BOUGHT ON ** TH NOV **** WITH * YEARS WARRANTY UPTO ** TH NOV **** UNDER MIELE STANDARD WARRANTY OF TWO YEARS. BASED ON THIS WARRANTY, RUSTING ISSUE WAS REPORTED IN BENGALURU FOR BASKET. THE C...
Feb 14, 2022 by Karthick S M
Fake seller extorting money (Emax Electronics ) Open
Akaram Musa available on +** ***** ***** is a fake seller impersonating to be a sales person from Emax electronics UAE. Their fake racket uses emotional manipulation and blackmail to extort money. His email id: emaxuae@net-shopping.com T...
Feb 13, 2022 by Ramya
Poor quality bookshelf supplied by Furnest Furniture Gariahat Kolkata (Furnest Furniture Gariahat Kolkata) Open
Complaint against Furnest Furniture, Gariahat I am writing this letter to lodge a complaint against Furnest Furniture. I had purchased a bookshelf from the mentioned vendor from their Gariahat showroom on the **nd of November ****. The furni...
Feb 12, 2022 by Riya Mazumder
Return rejected (Myntra) Open
I ordered an Invictus blazer on myntra but due to size fit issue I went for a return and gave it to the delivery boy in the same condition as it was. Some days later they notified me that my return was rejected and sent it back to me. I talked ...
Feb 12, 2022 by Vivek Kumar
Duplicate Mobile Delivered (Mobimash) Open
Dear Sir, It was given a offer of **% off on purchasing samsungnote**ultra *G mobile on the website https://mobimash.in/. I purchased themobile on Cash on Delivery(COD) option on **.**.**** paying shipping charge ***/- online and rest Rs. **,**...
Feb 11, 2022 by ANIL PRASAD VERMA
Pickup Denied (Myntra) Open
I have ordered GUESS Brand purse from Myntra on *th February **** which cost Rs. **** and original price is Rs. **** I have received a wrong product I have raised a complaint for return they asked me to wait till **th February **** to resolve...
Feb 11, 2022 by Priyanka Singh
CKYC number not updated on Upstox (RKSV SECURITIES INDIA PVT LTD) Open
I had sent hard copy of CKYC form to RKSV Securities India Pvt Ltd (Upstox) for updation of my CKYC upon their request but even after * days of receiving my form at their end, my CKYC is not updated nor I have received any acknowledgement regar...
Feb 11, 2022 by Harshit Sortee
Windows 10 pro oembot (Www windowsoffers net) Closed
I have purchased windows ** pro for my pc but i really didn't receive any key !! it's a complete fake website!i have paid ***rs but didn't receive any key!...
Jul 08, 2020 by Sambit kumar sahoo
Resistance band not received (Lyos) Closed
Resistance band was ordered in june but till now it is not yet received...
Jul 08, 2020 by Sreekumar p s
Package not delivered (InSasta Com) Closed
Product was not even after sending several reminders and no one is responding. After few reminder one message was sent saying Item has been packed on *st July'****, but till date it has not been delivered. Order no. ****** Inv no. inv-****-*...
Jul 08, 2020 by Sujatha J
Order not delivered (Myntra) Closed
Order number : *******-*******-*******. order was placed on **th June and today being *th July i have not received the order. There is no tracking details available nor can I cancel the order and get a refund. I have spoken to more than * diffe...
Jul 08, 2020 by Deepmala Manna
Wrong product recieved No reply to any emails (Casemurk) Closed
I had ordered an Apple Watch Sport Loop strap (Colour: Shimmering Grey) on the **th of June ,****. Had received the product on the *nd of July, ****. The colour of the product I had received is completely different from the colour on the websit...
Jul 08, 2020 by Sharyl George
Online fraud on stylofebric (Stylofebric) Closed
I have placed the order on Facebook in the ad page of stylofebric on * st july **** but I have not received confirmation email that my order sucessfully placed I have called many times on+** ***** ***** they said send the order I'd ***** I send...
Jul 08, 2020 by Soumya mishra
Flipkart did not replace damaged product and cancelled return requested on the very next day of deli (Flipkart) Closed
I had ordered Crompton ** L cooler from Flipkart on **th May **** which was delivered on *th May ****. As the air vents slits of the cooler was not working as expected we requested to return it on *th June **** and Flipkart agreed to pick up th...
Jul 08, 2020 by Diwakar
Package not delivered yet (LYOS live your own style) Closed
I placed an order of ** PC resistance band set of INR *** from this website and haven't yet received my package and no trackable ID is provided . It's been half a month that order was placed and till now I haven't received any updates or info...
Jul 08, 2020 by Mr Sunil Vishnu Bhopale
Package not delivered (Bulkmm in instagram page ) Closed
I have ordered * hoodies on *st july after that they sent a msg saying that your order is confirmed you will receive a text when your order is ready but till now I didn't receive any neither mail nor sms.. it's been more than a week....!! ...
Jul 08, 2020 by Divyasalvi
Package NOT delivered (LT Online Store) Closed
i placed an order ** days back, absolutely No response by the company on call & emails, both left unanswered. The only mail i got is for Order Processing, which is never going to get delivered. Terrible service so much i waited & no option to c...
Jul 08, 2020 by visheshta malhotra
Bogus questions in quiz contest (Zupee Gold) Closed
They are bogus questions in quiz that doesn't make sense, so i could loose in quiz...
Jul 08, 2020 by Ankush Zade
A blue colored shirt no brand no original price tag instead of H M grey colored shirt (Myntra) Closed
I received a blue colored shirt (has no company on it) where the tag of delivered shirt was not provided to me. Someone intentionally exchanged the product because I found the tag of my desired shirt & invoice copy inside the box. Everytime I o...
Jul 08, 2020 by krishnendu halder
Package not delivered (mm bulk Fraud online shopping site) Closed
I ordered * hoodies looking at the advertisement on Instagram. There is no further update since the day i ordered them. No customer care..faje site..please get me my refund.....
Jul 08, 2020 by Sadiya Khan
Refund (Clubfoctory) Closed
Since may ** I ordered tops.but I did nt liked quality.so I returned.next day customer boy took pakage.till now I did nt have refund money.i am worry about my money.and this app nt working because it banned...
Jul 07, 2020 by Ramya
My Refunds issue (Vatsalya creation alloy Jewell set and women s embrade gown and handy plastic chopper and krdsqure jumpi skipping rope ) Closed
I am waiting last * months for my refund s . But company not respond anything .It is very big issue . I want my refund as soon as possible. I mentioned my all order no which I want refund. Order no- SO*********, SO*********, SO*********, SO***...
Jul 07, 2020 by Vinod Kumar binni
Package not delivered (Helphand life) Closed
I ordered the below item wire Instagram advertisement after ordering they are not even responding to the email not refunding my money what should I do in this scenario. deliver Order HHL**** confirmed PrinCube – World’s Smallest Printer htt...
Jul 07, 2020 by Chandan Arora
Wrong product is delivered (Myntra App) Closed
I ordered hair serum of mama earth from myntra on June **nd **** with an order number (*******-*******-*******), however received a different product on June **th ****. After receiving a wrong product i raised a complaint on myntra initially t...
Jul 07, 2020 by Sagar aggarwal
Fraud they took money but didn t get the parcel (Stylofebric) Closed
I placed order on stylofebric and did payment through online transaction ****/- and he said he will refund my money but he attempted to loot money from my account it is a fraud website.I HOPE I WILL GET MY MONEY BACKK...
Jul 07, 2020 by SAI
Refund received for wrong kurti which I never returned (Aurelia Tcns) Closed
I have raised return request for two Kurtis out of four which I have ordered through mail as they don't have any medium on their site to raise return request. I have clearly mentioned the name of the kurtis(as mentioned on order details) which ...
Jul 07, 2020 by dibyashree parija
I have received the wrong laptop and Amazon refuses to acknowledge it (Amazon) Closed
Email id: anvita.hagiwara@gmail.com...
Jul 07, 2020 by Anvita Chamoli
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's