E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (BuyMeToday ) Open
BuyMeToday company- Transaction Done On ** February ****, But Product Not At All Delivered, No Message From Website Regarding Status, Advertisement Was From Instagram Regarding Big Discount On Website...https://buymetoday-in.myshopify.com/****...
Feb 20, 2022 by Jagadeesh k
Refund for missing product (Flipkart) Open
I ordered two Quantity of plamino rack total amount paid **** but received one in faulty conditions. Even I am keeping faulty one and struggling for missing item refund from **th to till date Every time getting same response wait till ** hour...
Feb 20, 2022 by Chandan Kumar
Car insurance claim pending (Icici Lombard Gic Ltd) Open
My car infotainment system screen was damaged by child and I lodged the claim as claim No. MOT******** vide Policy No.****/*/RE-********/**/*** which has been registered with ICICI Lombard on **/**/****. Since more than ** Days has passed b...
Feb 20, 2022 by Suman Kumar
One of My Page Deleted from Facebook (Facebook) Open
One of My Page Deleted from Facebook and I contact Facebook a couple of times but have not yet resolved my issue....
Feb 19, 2022 by Badarul Muneer
Refund not provided (Eatsure Food Delivery App) Open
Mail ID of the Company:- goodness@eatsure.com Website:- www.eatsure.com Company Contact No.- **********. Order No.- not generated. Mode of payment- Amazon Pay UPI. Transaction ID- ************, Date of Transaction- **st Dec ****. Am...
Feb 19, 2022 by Arpit Patidar
No order confirmation after receiving of payment (Panghat fashions Best Products) Open
I saw a link in a page named panghat_fashions Best Products. I ordered some clothings and paid INR ****/- I received an sms regarding payment success. After that I didn't receive any confirmation. I tried your contact but no response . After *...
Feb 19, 2022 by ASHLY K BALU
Refund not initiated and also not received replacement (Titan Company Limited Tanishq ) Open
On *th dec **** I ordered regal ** kt yellow gold beaded floral studs amounting to Rs.***** (order I’d *******) and on *th dec **** I received the package but instead of what I was ordered I received totally different item a men finger ring s...
Feb 19, 2022 by Suruchi Agarwal
Autopay option needs to be stopped (Netflix india ) Open
I have been trying to make payment or pay bills using my SBI UPI id registered with Amazonpay, but I am not able to make payment as it it is getting failed always. Even I am not able to deregister as it is showing message as there is an autopay...
Feb 19, 2022 by Bheemappa Bandikeri
Package not delivered (BuyMeToday ) Open
Transaction done on ** February ****, but product not at all delivered, no message from website regarding status, advertisement was from Instagram regarding big discount on website...https://buymetoday-in.myshopify.com/collections/smart-watch/p...
Feb 19, 2022 by Jagadeesh k
Cheating Fraud Case (Eventuros Management Juinagar Navi Mumbai) Open
Eventuros Management Company is one of Lottery Scheme company. On the basis of Lottery won & inform to Customer for come to office for collect your Lottery's GV with Gift Materials. The same process they have cheated me....
Feb 19, 2022 by Muralidhar Mishra
Pricing hike of CAR (MARUTHI SUZUKI) Open
I made a booking of Maruti Wagon R In October **** through ackodrive. According to a call with the ACKO representative, my car is getting off on the **th of this month. I was very glad to hear about that but I asked about pricing he said you ...
Feb 19, 2022 by Lokesh Lunkad
Disservice From Furny Sofa and Poor Quality Sofa (FURNY SOFA MUMBAI) Open
I purchased * Seater Bernice Manual Recliner Sofa from Furny.in website on **th Jan'**. I got their reference from Urban ladder and thought that they are reliable and trust worthy. Prior to booking, I contacted them to check if Sofa will be pr...
Feb 18, 2022 by Vinayak Ashok Bhavsar
Product manufacturing defect (Jbl Infinity) Open
I have purchased infinity fuze *** speaker by jbl two years ago with warranty of * year.All was going smooth for * to * months until one day my speaker suddenly get powered off while playing music and was not turning on.At service centre compan...
Feb 18, 2022 by Gurjeet singh
Laptop replacement (Dell inspiron 3511) Open
I had purchased Dell Inspiron **** on **th Oct **** and within * months my laptop broke while opening due to hinge issue and poor quality(plastic) of the material used. This is a product failure, and globally people are facing the same problem....
Feb 18, 2022 by Suhas P
Delay in Refund (Lido Learning) Open
I subscribed LIDO learning for my * yr old son in **/*/**** and after going through the demo class we chose to opt out the lido class because of their poor curriculum and teaching standard. But once we asked about refund then our mental stigma ...
Feb 18, 2022 by Aamir Hassan
Not Replace or Refund (Amazon) Open
hello Team As said Amazon not replace or Refund As they deliver damaged product I was order for Gift but amazon spoils everything and don't refund so i request you to help and resolve this issue ...
Feb 18, 2022 by shanikumar sheladiya
Non delivery of Boat headphones (Boat) Open
"Boat Rockerz *** V*", i placed an order from Boat website for headphones on **th Jan **** with order#*******. On **Jan**** with battery issues i placed a exchange order from Boat website, next day it got picked up and I was informed that ex...
Feb 18, 2022 by Hemanth Kumar Talari
Fraud company (Football monk ) Open
I ordered from footballmonk.com and then i got a message that my product has been delivered but i have never got any product I am trying to reach them They don't pick calls and also if I mail them they always say that we have delivered it a...
Feb 18, 2022 by Anushka Verma
Falsely charging me for a stopped service (Lido Learning) Open
Made a purchase on Lido Learning on **/**/**** (its registered name is Quality Tutorials Pvt. Ltd.). As per their "No question asked refund policy within first **days" I filed the refund request. They accepted the "Refund Request" and after * d...
Feb 17, 2022 by Sana Umar
Order not delivered inspite of many followups (Myflowertree.com ) Open
Hi, I placed a prepaid ordered (******) with a premium charges for same day delivery for **th Feb ****.. the order is not delivered until today, until yesterday status was showing pending delivery and suddenly the status changed to delivered t...
Feb 17, 2022 by Srilakshmi Doki
Package not delivered (Bulkmm in instagram page ) Closed
I have ordered * hoodies on ** june..... They said you will be updated about your delivery... Yet no response from them....... ...
Jul 09, 2020 by Gousia
Received damaged defective items (Maxbhi Com Elcotek India Private Limited ) Closed
#Order No. ******* I bought LCD with Touch Screen for Motorola Moto G* and LCD with Touch Screen for Xiaomi Redmi *. These products have serious defects. The LCD for Motorola Moto G* was completely dead, while the LCD for Xiaomi Redmi * fail...
Jul 09, 2020 by KASIM RAZVI SK
Refund not rcvd (Ajio.com) Closed
Exchanged two products.. which were picked from me by ajio person on **.*.**.. he did not update return rcpt in system.. got no exchange as they kept asking for the products again from me.. wrote two ajio and called customer service many time f...
Jul 09, 2020 by saumya sharma
Package not delivered (Beardo.in) Closed
I have placed an order on Beardo and it is prepaid. It's been more than two weeks I haven't received it yet. I have tried calling them many times but no agents were available. Status always shows c'nee shifted from the given address or was not ...
Jul 09, 2020 by Ashay Srivastava
Zcoins disappeared (Zivame) Closed
I had recieved a refund of *** zcoins from zivame for my earlier purchases. Today i was trying to purchase using those zcoins I was on the transaction page and i noticed that my zcoins have disappeared i dnt know wht happened but im sure the or...
Jul 09, 2020 by Palak Arora
Wrong product delivery (Suktams) Closed
I ordered lingerie product from suktams website on date ** June ****. but I received wrong product on date July * ****. Total amount which I have loss is ***rs. ...
Jul 08, 2020 by Rutuja patil
Stylofebric Order has been delivered (Stylofebric) Closed
I placed an order on stylofebric on **th June. It was told me that the order will be delivered by *th July. No updates so far. There is no one to respond also. Big time fraud....
Jul 08, 2020 by Sonakshi
Package not delivered (Club Factory) Closed
I have order many product from the club factory app before it was ban but then now when I try to track my order I couldn't open the app anymore,it was always shown as error...Can you please refund my money...or get information about my order...
Jul 08, 2020 by Dheeraj Kumar
Product packeg not delivered (Pasfar Technologies Private ltd) Closed
Dear sir, I have purchased a best earbud combo product on date ** june **** from i think gadgetsvilla.in and pasfar technologies private ltd. But there is no response by the company about the product and i have already paid rs.***/- to parfar ...
Jul 08, 2020 by Rupesh Ravindranath Khobrekar
Order not delivered and no response (JALDI FATAFAT) Closed
Site of JALDI FATAFAT shows that they will deliver the pending orders till **th of June **** .As lockdown is over and home deliveries have been started but still we are neither having our order of UNO playing cards, order ID is #********* n...
Jul 08, 2020 by Bhajan singh Banga
Receipt not generated of payment (Takesaree Com) Closed
hi sir mm,'' i paid *** for one online saree in takesaree.com which i saw in facebook, payment deducted from my account but no confirmation receive from site, pl helo ...
Jul 08, 2020 by Malati Kumari
Accessory promised not delivered (Dell) Closed
Had bought Dell laptop Inspiron ** **** series - **** vide Order no *********, Invoice No **********, dated **.**.** wherein Sennheiser HD *** BT Blutooth Head phone at Rs ** was supposed to be delivered. Registered twice (DOJAN********), se...
Jul 08, 2020 by SANDEEP
Damage headphones (Kook N Keech) Closed
I ordered wireless headphones from myntra and I received a damaged product, in it one button was not working, that day only I reported this issue to them and it's been more than ** day they have not done anything. Whenever I call them they put ...
Jul 08, 2020 by Anamika Yadav
My order cancelled but money not reached (Club factory customer care number ) Closed
I want cancelled my order but money not come I requested to sir please help me ...
Jul 08, 2020 by Guddu Raj
Package not delivered (Insasta com ) Closed
I have ordered * items from insasta.com and it confirmed payment as received. I have ordered it on **/**/**** but no information about shipping given. The order is still not delivered and the company does not reply to mails about order enquiry....
Jul 08, 2020 by Sunita Maurya
Wrong product sent (undefined) Closed
On july *rd **** - product item order no ******-********* "table mate * platinum" was ordered n paid for RS ****, and i received wrong product customer care no. ***********, they don't reply to phone or emails, address listed as #Home store F...
Jul 08, 2020 by Prasenna
Package not delivered (Stylofebric) Closed
I had ordered dresses from that shitty website. I didn't know that it would be a waste. I placed an order on **th june and they told me that they would deliver it by *th July. There are no updates and no replies to my emails. Please help me...
Jul 08, 2020 by Zarmeen
Refund not initiated yet received a false product (Ajio com Reliance Retail Ltd ) Closed
i had ordered a Levi's full sleeves shirt from Ajio, they sent me a different brand shirt but the smartly attached the Levi's tags to the shirt. The shirt i received is from a brand named Garcon, and the tags attached on the shirt says Levi's. ...
Jul 08, 2020 by Piyush Sansare
Refund of my last order shirt I order Medium size and I got tripleXL so i want my refund (Club Factory App) Closed
I order a half Medium shirt but I got tripleXL XXXL so I want complete refund now the application of club factory is closed so my refund I want my complete amount *** refund because that your fault so I want my complete refund...
Jul 08, 2020 by Anurag mishra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's