E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product not delivered yet showing as delivered (Nnnow (arvind Internet)) Open
Order date / number: ** Jan **** / O*e*a** I ordered * suits - one (blue) was delivered, the other one (black) has not been delivered, but is showing as delivered. I wrote the first complain email to the company on ** Jan **** at *:** PM, an...
Feb 27, 2022 by Ali Mehdi
Warranty claims not covered (Crossbeats) Open
We got one ear buds from Crossbit company which had one year warranty. After running for a few months, it started having some problems. After that I contacted the company, they said you send this to the company's service center by courier, af...
Feb 27, 2022 by Sohan lal
Package not delivered (Waytenz) Open
Waytenz is new ecommerce site seen on google ads and google search results upon searching house hold items ,as products were unique and little bit cheaper than other websites so ordered few items costing *** Rs on **.**.**** but till now its sh...
Feb 27, 2022 by SUMIT ANAND
No internet connection and refusal to refund (Excitel) Open
I have complained at Excitel customer care regarding the no internet connectivity for last ** days and no one has bothered to solve the problem so I am writing here. I was not able to work from home, my job was impacted and multiple warnings we...
Feb 26, 2022 by Jaikishan Dulani
Package not delivered (Bassikeclothing com) Open
I have placed an order on their website over a month, there s no response from them , they have deactivated their profile.on instagram, until yesterday their website was also unavailable, they are frauds ,cheating customer s...i have lost my mo...
Feb 26, 2022 by Meghana Shetty
Cancelled booking refund not received (vivo) Open
I had ordered the phone on **-**-**** through shop.vivo.com/in but they were not providing gst invoice so i asked them to cancel and refund my amount. since ** days i am daily calling, sending email for my refund they are giving fake promise. i...
Feb 26, 2022 by Divesh Sanghavi
Claim rejected for wrong returns (Meesho) Open
I am a supplier at Meesho online selling platform. I’ve been selling shoes on Meesho since past * months and I receive returns also. There are two types of returns one is customer return and the other is RTO return. So, I receive both types o...
Feb 26, 2022 by Arsh Irfan Ahmad
WRONG ITEM RECEIVED (Amazon India) Open
Respected Sir, I had placed an online order with Amazon India for a * TB SSD costing Rs. **,*** on **st Feb ****. I received the product the very next day (**nd Feb ****). However, upon opening the sealed package, I found that the seller ...
Feb 26, 2022 by UDAIBIR SINGH DHILLON
Fraud E commerce website (Sikkafashion online) Open
Came to know through about this company through Google Ads and search results through Google.It is offering low price products and unique products and so ordered some products of amount *** Rs on **.**.**** Its **th but still its showing order ...
Feb 26, 2022 by SUMIT ANAND
Myntra Credit Expire (Myntra) Open
My Myntra Credit has been expired which was ***.** because I was not aware about it. Is there any way we can get those amount back so I can redeem that. I am not sure why they are enforcing people to but item even they don't want whenever peo...
Feb 26, 2022 by Riddhi Sodha
Byju s fraud on emi (Byjus Company ) Open
Dear sir/ Madam One of the representative from Byju's visited our house her name was Varnika Chauhan ,she told us that she be the mentor and teacher and since she has visited the place so we need to decide at point to opt for the scholars...
Feb 25, 2022 by Vidhi
Courier Package not being processed for long time (Express World Hub Courier Agency in Thrissur Kerala Near Swaraj round ) Open
Sir - This regarding my recent complaint #****** Just wanted to contact you and inform that the Facebook page tagged in the social media campaign for complaint # ****** seems to be different from the one the business uses. Here is the correc...
Feb 25, 2022 by C P Govindan
Fraud done by supplement company (Fitbasket in) Open
I ordered a supplement(animal flex) but the pills were damaged so I requested a return and they asked for pictures, I did everything they said and once they received the product they scammed me saying it’s not what they had shipped. Such thie...
Feb 25, 2022 by Keshav Uppal
Money fraud (Ags Technology ) Open
Sir, My name is R. VASANTHAKUMAR from pappampatti in Coimbatore district. Ill search job in olx app and i apply for a job company name ags technology this is atm machine service company and he asked me to give money rs. **** for buy tools f...
Feb 25, 2022 by VASANTHAKUMAR RAVI
Faulty Product with no service after multiple followups (Faber Franke India ) Open
We purchased Faber chimney in **** HOOD ZENITH FL SC BK**. On **-NOV-**** all of a sudden front opening glass got shattered into million pieces...Which is very dangerous... When i complained about the same company officials they said it is out...
Feb 25, 2022 by KrishnaPrateek Donepudi
My order was not MARKED Delivered I am fighting from one month (Ajio) Open
Hi There , My order is marked delivered Frome the day it is delivered , I told them and sent all pictures and invoice number everything , every day I am calling them no proper response no help no call backs to resolve They changed status ...
Feb 24, 2022 by Usha Ashok Janapala
Low performing Extremely lagging and not fit for purpose systems sold (Lenovo) Open
We are a startup firm and have purchased * laptops V**, ** gen Intel i* laptops on **th of February ****, as per the below order number. These were for our start-up and as advised by their inside sales team as best suitable for our requirements...
Feb 24, 2022 by Lakshmi Kammasandra
Wrong product claim rejected (Meesho App) Open
I have received a wrong product in return the actual product was HW** smartwatch but the meesho customer had scammed me my sending * broken plastic watches in return and the meesho support team rejected my claim even after sending them the supp...
Feb 24, 2022 by Techify
Refund not received (Tata Cliq) Closed
Hi, I made an order in tata cliq on **th May ****, it got delivered in * days and the product i received was incorrect, hence I returned on *st Jun ****. I got an email from tata cliq after many follow up that the refund is processed on *th ...
Jul 10, 2020 by Nagendran
Item bought by me in April 2020 from Jaldi fatafat is not yet received by me yet (Jaldi fatafst) Closed
Tuesday, ** April ****, **:**AM +**:** from JaldiFatafat care@jaldifatafat.com: Thanks for Your Order Your order ID is #*********. A summary of your order is shown below. To view the status of your order click here. Shipping Address ...
Jul 09, 2020 by DR .K.Venkataramaiah
Package Not Delivered (ThrottLogic com) Closed
Date of Purchase : **th June **** Products : Biking Stickers/Armband/Keychains Total amount of Purchase : Rs ****/- ---------------------------------------------------------------------------------- I purchased products from Throttlogic.com...
Jul 09, 2020 by Ricky Joy
Yet not received my order (No brand ) Closed
I ordered my tops on June **th and today exactly its been a whole month now I'm still waiting for the order.. It's a fraud site..on fb messenger I was getting updates but they were like giving only hopes.. "you'll get your order soon mam "..and...
Jul 09, 2020 by Surbhi
Product with manufacturing defect delivered and not being replace (Hitachi) Closed
Writing you as a concerned customer of Hitachi Split AC, model number RMB***ABXA, bought on Dec **, **** and was installed on Jan **, ****. When used for the first time in May last week, it didnt work at all. Since then we have been following ...
Jul 09, 2020 by Avik Aggarwal
Stylofebric is fake (Stylofebric) Closed
I had order a gown from stylofebric. I didn't get my order or no one receive call and no mail reply. ...
Jul 09, 2020 by Deepshikha singh
Refunded but but my bank account is not linked (Club Factory) Closed
I order a track suit upper . But due thickness of tracksuit upper .I am return that they will refunded but my bank account is not linked ....
Jul 09, 2020 by Ritesh Rathod
Refund my amount (Pubg mobile Midas Buy) Closed
Sir , i made a payment of INR **** on ** july.,evening at *.** pm using midasbuy to add some uc in my pubg mobile account . Sir i had made the payment using google pay upi . My money got deducted form bank account but uc was not delievered in m...
Jul 09, 2020 by magesh kumar
Package not delivered and no response (Furny) Closed
It's been ** days since the order and I have not received the item nor any updates regarding my order. All my emails to support have gone unanswered and they would not initiate a refund either. Another fraudulent ecommerce site....
Jul 09, 2020 by Soji
Package not delivered (Live your own style LYOS ) Closed
I have done my payment through phonepe to LIVE YOUR OWN STYLE LYOS They didn't send my package or not even responding to it...
Jul 09, 2020 by Babar
Broadband connection is not working (GTPL) Closed
Broadband connection is not working properly from morning....
Jul 09, 2020 by ANILKUMAR RAVAL
Flipkart Flipkart delivered me damaged product and on placing the replacement request they are can (Flipkart) Closed
I had ordered Samsung *.* kg with Monsoon Feature Fully Automatic Top Load Grey which was delivered on ** June ****. As the inside tub of machine was broken it, we requested to return it on **th June **** and Flipkart agreed to replace it a...
Jul 09, 2020 by shubham agrahari
Damaged Product Received (Myntra) Closed
I placed an order for a 'Carlton London Sequined flats' on **th June, I got the product delivered on **th June. The product doesn't have original packaging (Brand Tag & Box) & flats were having scratches, so I decided to return the product with...
Jul 09, 2020 by Priyanka Singh
Ordered Sandals from Fake Site (https www keenfootwearindia co in) Closed
I Wanted to Order Shoes from Keen Brand and i saw Indian site as below https://www.keenfootwearindia.co.in/ i logged in and ordered * sandals with order number # **b***-*** Order was placed and amount was debited but i did not recieve any f...
Jul 09, 2020 by Akhtar Inamdar
Fake Product (Womensshop in) Closed
I have ordered for lehenga choli but I received cheap saree, I paid **** for it so i need a refund. Order number ****. Please help me out....
Jul 09, 2020 by Shruti Ambalagi
Wrong item delivered (Fb marketplace) Closed
I ordered for ikkat gown, mom daughter combo on *rd July. I received the package on *th July. But what I recieved was totally different from what i ordered. Looks like, The seller has blocked me and i could not see the listing or chat with her....
Jul 09, 2020 by Sindhu Bharathi
Package not delivered (Club Factory App) Closed
My name: faiz Shariff from bangalore My track no - *********** I have order jacket in CLUB FACTORY but ur delivery man has delivered my order to another person and even he is not receiving my call so sir plz help me to get my order to me...
Jul 09, 2020 by Faiz Shariff
Wrong details mentioned demanding money and sending level notice (Colive) Closed
I did vacate in the month of March and there was some issue with raising ticket for notice period and sales man Arun spoke and sorted it ,later in the month of April again made sure with property manager Takendra that checkout is done.Rent was ...
Jul 09, 2020 by savitha v
Did not get my refund back (Club Factory App) Closed
I have ordered a ring light of cost **** from club factory before it was banned but now i can't track for my order and they directly send me message that my ordered has been cancelled and didn't tell about refund . Send me feedback that I will ...
Jul 09, 2020 by Janhavi Bandekar
Package not delivered (Keveshop) Closed
I had ordered shirts from this site after seeing an add on Instagram. Even after *months since the order, i haven't received my order. Nor are there any contact details or any return policy. Clearly this is a fraud....
Jul 09, 2020 by Ravinder singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's