E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Expiry Product (PVR) Open
I had order coffee at PVR Kurla worth Rs ***/- and while adding the sugar i Saw that sugar seems to be sticky and when I checked the date it was expired. After spending premium price for a product if am getting like this it won't acceptable. I ...
Mar 06, 2022 by Brijesh Maurya
Product returned but no refund (Reebok India Company) Open
I purchased a product from Reebok official website and i have attached the details below. I ordered for a size * and what i received was size **. Without any delay i raised a request for return as i wasn't happy with the service and even the qu...
Mar 05, 2022 by Francis Lazras
Work at home with prepayment and salary not paid after work s finisheed (novelswriter com) Open
I applied for a handwriting work with the company novelswriter.com and they collected ****rs from me to send the materials( a book,papers and *re pens) with the promise that it ll be shipped the next day. But it took multiple calls from my part...
Mar 05, 2022 by Trees
DEFECTIVE PRODUCT RECEIVED (Tata Cliq) Open
Dear All, Return request for order id ********* I have raised return request on *th Feb but was declined stating reason return date closed . But in system it was upto *th Feb, ****. Also attached Pic for your reference. Kindly co...
Mar 05, 2022 by AKHILA KUMAR
False cibil report for paid dues (Flipkart) Open
Im a flipkart paylater customer , i usually take paylater emis for products , and I always pay my dues on time. The problem started from nov **** , when flipkart started to mis report my paid emis as overdue to cibil , but I Was not aware of th...
Mar 05, 2022 by THANVEER T A
Broken laptop sent for the order of HP laptop (Amazon India) Open
I ordered "HP **s, *th Gen Ryzen *- *GB RAM/***GB SSD **inch(**.*cm) Laptop " of ₹**,***.** from my niece amazon account to gift her on **th year birthday. But instead of HP laptop, they sent me some old used laptop that look like picked fo...
Mar 05, 2022 by Annu priya
I haven t got the Refund amount totalling Rsback from Samsung India (Samsung India ) Open
Hi, This is regarding my two canceled online Order IDs *********** and ***********. I'm not getting back the refunds totaling Rs. **,***.** from Samsung India for these * Order IDs. In response to my complaint mails to Samsung Customer ...
Mar 05, 2022 by Dipankar Chatterjee
Confirmed paid order not shipped executed (Amazon) Open
I placed an order for poco M*(*,**) and immediately made the payment of **** through my Amazon pay later.The order got successfully placed.I was truly joyed of the phone being available at such affordable price.After WHOLE THREE days later,Amaz...
Mar 04, 2022 by Aditya Pandey
Charging high prices than whatever is agreed by sales person (Colive) Open
I wanted to take a room for * month (**th Feb - **th March ****). I checked colive property via virtually. I was told that during the complete duration of stay i will be charged *****, that is what we agreed upon and deposit of ***** which will...
Mar 04, 2022 by Arun R
Damaged and used products are delivered (Vle Bazaar Gurgaon) Open
I have purchased a EPSON L**** Colour printer from VLE Bazaar, Gurgaon and delivered it to me recently. When I opened the parcel, I found that the product is old and already used by someone and also repaired one. Mandatory parts such as User Ma...
Mar 04, 2022 by JAYAPAL RENGASAMY
Material not deliverd (Candere A kalyan jewellers Company) Open
I have booked a material cost Rs *****. After discount it was finalized at *****. Date of delivery was **/**/****. The material is not delivered till now. Cancelation request is also not booked by customer care. ...
Mar 04, 2022 by Bidyut Saha
Wrong items sent fraud (fashion insta by shanaya ) Open
Seller sent wrong items and upon asking not responding to calls and messages. ...
Mar 04, 2022 by Disha kharbanda
Salwar suit order (Younique Store Instagram) Open
Ordered a Salwar suit on **st February but after payment they did not provide any delivery date or have shared consignment no. with us. Till today the product is not yet delivered. They never pick up my calls or reply to messages. They say th...
Mar 04, 2022 by Angana Roy
Company and the seller sold me the product which was on on going emi (Amazon.in) Open
Me as a customer purchased a product through AMAZON.IN on date **/**/****, which is SAMSUNG GALAXY S** PLUS I bought this samsung galaxy S**+ in Feb **** paid pay on by Amazon now suddenly after * year date(**/**/****) my phone got locked at **...
Mar 03, 2022 by Aseem Anand Ekka
Refund cannot be proceesed as account on ajio is suspendedfrom thier endd (Ajio) Open
I have order * dresses from ajio And on the same day I want to return those due to size issue But unable to log into my ajio account. If the return is not initiated I will loss around **** rs Cozi cant wear it due to size issue....
Mar 03, 2022 by Preeti Singh
Withdrawal problems with betway (Betway) Open
Username:Cheenu** I try to get my amount withdraw from Betway and i applied for it on friday and the method is chosen for withdrawal was astropay and the amount should be transferred within** hours but i did not got the amount till tuesday. af...
Mar 03, 2022 by sanket pareek
Iqoo z5 5g (Amazon) Open
.G iqooz* *g phone !* ?/> ?*> !* id ***-*******-******* *Hd *.K ^K( **@ ,M*>! * **@ .?*>, *G?( .AG * ^K( .G H.*> *M*I,M*. />d *. *G Amazon customer service *G ,>$ *G return ?/>, * return approved Ho Gaya. !?*G**@ ,I/ .G*G *>...
Mar 03, 2022 by Himanshu kumar
Fake interview calls (SEASPAN) Open
Received a call from fake hr saying that he is calling from seaspan Mumbai andhari and also told me that I have a shortlist now there will be a *round but never confirmed *round interview date so i have taken number from Google of seas pan and ...
Mar 03, 2022 by PRATIK SHETTY
Empty box recieved (Flipkart) Open
Dear sir/mam Received an empty box from Flipkart. My accont has been disabled too....
Mar 03, 2022 by Abhishek Kumar
REFUND for order not initiated (Meesho) Open
We ordered ** SHYAM * Tier Kitchen Spice Rack and paid ****/- ,out of which only * was delivered. Same day we called customer care twice and we were guided to update the order with exchange and we will receive ** items, but again we received * ...
Mar 03, 2022 by Shivani Jain
Incomplete item delivered (Myntra) Closed
I ordered an item with ordered no. *******-*******-*******, it contains one A line kurta and one shrug.but unfortunately it have received only shrug, ie.imcomplete product. After that I have raised a query in app with issue IN*************...
Jul 10, 2020 by Abhisek jama
Wrong info on Site (Nokia) Closed
Bought Nokia *.* just * days ago, I had to charge the phone three times a day in regular use. But on the Nokia site, its mentioned that we can use it for two days after a full charge....
Jul 10, 2020 by Brij Bandhu Singh
Order not delivered worth (Luxury Junction Lj Team ) Closed
I had ordered * shoes worth ****rs october **** , but got only * shoes both of wrong sizes , after texting , mailing and calling several time they said that they are out of stock and I will have to ship the wrong order back to them and reorder ...
Jul 10, 2020 by Aditi
REFUND NOT ISSUED (Zivame) Closed
I ordered from zivame and due to size issues I returned it and the return is successful but still I haven't got zcoins in my account ...
Jul 10, 2020 by Tanvi Bamugade
The status is delivered ssuccessfully but I didn t received my parcel (Snapdeal) Closed
July * I have an cal from ecom express unfortunately I didn't attend the call within ** minutes I have an message from ecom express delivered ssuccessfully but I didn't received my parcel...
Jul 10, 2020 by Priyadharshini
Didn t receive my order and refund required (Stylofebric in) Closed
I have ordered a dress (long gown) on **th June **** and paid money through online. I received a message from you that my order will be delivered at *th July ****. Till date I have not yet received any order or any further details from you. ...
Jul 10, 2020 by Roselin
Laptop dead since 1 3 months No support by thier hand (Acer Engineer Private Limited) Closed
Dont buy acer ...
Jul 10, 2020 by Pulkit
Paid order still pending without refund (Rolls Mania) Closed
I have ordered on Rolls Mania site and paid in advance so i can get contact less delivery. Order hasn't been accepted yet and no refund initiated from them. Their mobile is not reachable and no option for refund or cancel. Customer support is ...
Jul 10, 2020 by Denish Patel
Order not recieved nor any refund (Stylofebric in) Closed
I ordered an item from there website and received a confirmation mail. Now after more than * weeks there is no response from them, no order tracking service. I called on a supporting number where he said that my order got cancelled, I asked him...
Jul 10, 2020 by Surbhi Yadav
Return request is rejected and not returning the product too (Club Factory E Commerce ) Closed
I have ordered running shoe and in image it looks like good quality but once i received it seems used product and quality is not good but after some days i found the attached message that return request is rejected and we will not return the pr...
Jul 10, 2020 by Mirza Maruf Baig
Aircon and furniture not delivered (Indian army parcel department ) Closed
We have seen an add of olx ,we contacted the seller ,we spoke to him on phone ,the deal was done for **,*** ,aircon and furniture's second hand, as the seller told us that he is an Army person and he has been transferred to some other place an...
Jul 10, 2020 by Imran khan H
Money deducted order not placed (Ajio) Closed
I placed an order on Ajio and paid the amount online though G-pay. The money has been deducted but no order has been placed. I’ve called on this helpline number multiple times but nobody is answering. I’ve sent them a mail also but no reply...
Jul 10, 2020 by Nandini Sharma
Faulty Mobile delivered not take return and refund the money (Flipkart) Closed
On **th June **** . i had purchased Micromax infinity N** mobile phone but phone has many issue like network connectivity and WiFi with total lag and not responding in between. so i requested to flipkart for return & refund the amount but fli...
Jul 10, 2020 by snehal faujdar yadav
Order not delivered (Stylo febric) Closed
Complete fraud website. I purchased * clothes here and now they are not even responding. My order is about a month old. No response to mails and no delivery...
Jul 10, 2020 by Kaumudi Amin
Myntra is not refunding my money myntra sucks (Myntra) Closed
On ** june **** I have order a pair of puma shoe i have done my payment from googlepay. The transaction was successful but order didn't get placed. I called Myntra immediately they said its a technical fault and they will refund my money but it...
Jul 10, 2020 by Neehal Gurung
Not able to use GiftCard which is generated from Myntra (Myntra) Closed
I have purchased * gift card from myntra of amount **** on *th october ****. Order no: *******-*******-*******, I am not able to use this gift card and i have raised concern or complaint with myntra on **th june but till i m not getting any ...
Jul 10, 2020 by Richa Singhal
Serial number mentioned on the invoice is incorrect (Asus India Flipkart) Closed
I bought laptop from Flipkart last month. For warranty extension or to avail warranty I want product serial number on my invoice. Invoice issued by flipkart doesn't have correct serial number on it. It's a mismatch from my laptop's original ser...
Jul 10, 2020 by Amit Kumar
Package not delivered (Stylofebric) Closed
I ordered a top from Stylofebric on ** June **** through their instagram page. It was said that the product will be delivered on ** July ****. I have been messaging them for the shipping details but they are not responding. They have also delet...
Jul 10, 2020 by Pooja
No confirmation for order placed (House of lehengas) Closed
I had ordered lehenga for the subjected order id on **th of July **** and i have not received any of the status if it is packed or dispatched. I have paid the amount already and still now no updates....
Jul 10, 2020 by Neeharika Arun
Item not received (Club Factory) Closed
i ordered an item in club factory as on july ** **** the payment also done. my order number is SO**************...
Jul 10, 2020 by KODAVANTI PURNACHANDR RAO
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's