E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order got cancelled (Flipkart) Open
I've ordered a speaker for rs *** and it got placed successfully later it got cancelled by seller citing 'out of stock' as a reason... Actually the speaker is worth around **** so i think they deliberately cancelled it....
Mar 08, 2022 by Adarsh alok
Myntra not refunding my order amount (Myntra) Open
Myntra has put a delivery lock to my shipment Myntra tracking number ********** (Ecom-delivery partner), but when we call CC they are continuously telling that it is not the case. Neither product is geting delivered nor refund is initiated. i d...
Mar 08, 2022 by Ankit Kumar Sethia
Drivezy Cancels booking without informing and does not process the refund (Drivezy) Open
I have booked a bike for ** days via Drivezy at ****/- rupees. However on the day of trip start, they cancelled my booking without any prior notifications or communication. I got to know it was cancelled only once when I reached there. But due ...
Mar 08, 2022 by UDAYARAJAN Pj
Warranty not covered (Hindware company/kitchen chimney) Open
chimney is not working from last * months, Raised a request for support team as it is under warranty but issue not fixed and no proper response from them. I need full refund or need to replace new product...
Mar 08, 2022 by Kopparla ashok raju
Package not delivered (Amazon.in) Open
I ordered and paid Rs.****/- for two sets of Canon combo ** and ** ink catridges from Amazon on **-**-****. I received only one set of the catridges on **-**-****. I waited for the arrival of the second set till **-**-**. In the meantime I mad...
Mar 08, 2022 by PRASAD BALAKRISHNAN
Factory damaged Sofas delivered by Saraf Furniture (Saraf Furniture, Sardarshahr Rajasthan ) Open
The damaged sofaset was delivered by Saraf Furniture. Now no one is listening in the furniture. They are not even accepting exchange or refund requests. My email has also been blocked by Saraf Furniture.Delivering Damaged and faulty Sofaset ...
Mar 07, 2022 by Kuldeep
Payment not received back even after cancellation of the order (Boodmo Spare Parts Expert (Boodmo.com)) Open
I have cancelled my order on * rd. feb ****, but even after number of follow-ups and mail communication they don't have any solution and having silly excuse that you should have to coordinate with your bank...
Mar 07, 2022 by Sankit Choudhary
Glow and lovely cream side effect (Hindustan Unilever Ltd) Open
Glow & lovely side effect Usually I don't apply any cream on my face. So on aug **** I applied glow and lovely cream on my face after few minutes I felt little itchiness on the neck but ignored it ,because I didn't had clue it's because gl...
Mar 07, 2022 by Swapna
Refund not found (Lido Learning) Open
Very Very bad experience. No refund. EMI deducting. Worst part is unable to communicate them. They don't replay whatsapp or receive calls....
Mar 06, 2022 by sabyasachi chakraborty
Not issuing refund (Myntra) Open
On **th nov ,**** i made a payment of **** via phone pe for a purchase from myntra. Due to some technical issue my account got debitted twice. I have been raising the issue with the bank aswell as myntra and phonepe but to no avail. I contacted...
Mar 06, 2022 by Sarthak Rath
Expiry Product (PVR) Open
I had order coffee at PVR Kurla worth Rs ***/- and while adding the sugar i Saw that sugar seems to be sticky and when I checked the date it was expired. After spending premium price for a product if am getting like this it won't acceptable. I ...
Mar 06, 2022 by Brijesh Maurya
Product returned but no refund (Reebok India Company) Open
I purchased a product from Reebok official website and i have attached the details below. I ordered for a size * and what i received was size **. Without any delay i raised a request for return as i wasn't happy with the service and even the qu...
Mar 05, 2022 by Francis Lazras
Work at home with prepayment and salary not paid after work s finisheed (novelswriter com) Open
I applied for a handwriting work with the company novelswriter.com and they collected ****rs from me to send the materials( a book,papers and *re pens) with the promise that it ll be shipped the next day. But it took multiple calls from my part...
Mar 05, 2022 by Trees
DEFECTIVE PRODUCT RECEIVED (Tata Cliq) Open
Dear All, Return request for order id ********* I have raised return request on *th Feb but was declined stating reason return date closed . But in system it was upto *th Feb, ****. Also attached Pic for your reference. Kindly co...
Mar 05, 2022 by AKHILA KUMAR
False cibil report for paid dues (Flipkart) Open
Im a flipkart paylater customer , i usually take paylater emis for products , and I always pay my dues on time. The problem started from nov **** , when flipkart started to mis report my paid emis as overdue to cibil , but I Was not aware of th...
Mar 05, 2022 by THANVEER T A
Broken laptop sent for the order of HP laptop (Amazon India) Open
I ordered "HP **s, *th Gen Ryzen *- *GB RAM/***GB SSD **inch(**.*cm) Laptop " of ₹**,***.** from my niece amazon account to gift her on **th year birthday. But instead of HP laptop, they sent me some old used laptop that look like picked fo...
Mar 05, 2022 by Annu priya
I haven t got the Refund amount totalling Rsback from Samsung India (Samsung India ) Open
Hi, This is regarding my two canceled online Order IDs *********** and ***********. I'm not getting back the refunds totaling Rs. **,***.** from Samsung India for these * Order IDs. In response to my complaint mails to Samsung Customer ...
Mar 05, 2022 by Dipankar Chatterjee
Confirmed paid order not shipped executed (Amazon) Open
I placed an order for poco M*(*,**) and immediately made the payment of **** through my Amazon pay later.The order got successfully placed.I was truly joyed of the phone being available at such affordable price.After WHOLE THREE days later,Amaz...
Mar 04, 2022 by Aditya Pandey
Charging high prices than whatever is agreed by sales person (Colive) Open
I wanted to take a room for * month (**th Feb - **th March ****). I checked colive property via virtually. I was told that during the complete duration of stay i will be charged *****, that is what we agreed upon and deposit of ***** which will...
Mar 04, 2022 by Arun R
Damaged and used products are delivered (Vle Bazaar Gurgaon) Open
I have purchased a EPSON L**** Colour printer from VLE Bazaar, Gurgaon and delivered it to me recently. When I opened the parcel, I found that the product is old and already used by someone and also repaired one. Mandatory parts such as User Ma...
Mar 04, 2022 by JAYAPAL RENGASAMY
Package not delivered (Stylo fabric) Closed
I ordered a top from stylo fabric I got a confirmation mail but my order has not been delivered as they promised to deliver it within ** days...
Jul 11, 2020 by Neha Baraik
Package not delivered (Stylofebric in) Closed
The website is closed and not responding...
Jul 11, 2020 by Aanandita Maurya
PACKAGE NOT DELIVERED (Stylofebric) Closed
I suspected this site is a scam so placed a low price order. Nevertheless, I still am owed my products. Placed an order in June ****, enquired about the delivery date, received a mail saying that due to covid-**, it's delayed & will reach me wi...
Jul 11, 2020 by Apeksha Deep
Delivered wrong product (Flipkart) Closed
i have ordered foldable table and received foldable mattress this is the service of flipkart. And after calling them from last one month they are saying wait for ** hours i dont what does ** hours means in flipkart dictionary ...
Jul 11, 2020 by priyanka parida
Package not delivered (Stylo febric) Closed
Placed order on **/**. Website kept showing the order is 'processing'. No response from the customer care emails, not reachable by phone. As of **/** the website is removed and all instagram posts deleted. I had found this site via Instagram ad...
Jul 11, 2020 by Rebecca rao
Refund (Club Factory App) Closed
Myself ordered hello kitty makeup brush item no BBM********N on june **th the amount had been debited from our account but now order has been canceled due to noylt shipped in time. The paid amount had not been refunded to our account... So refu...
Jul 11, 2020 by Anusuya
Package not delivered (Club Factory) Closed
I ordered a bag I hvnt got my product and today I got a mgs stating dat my ordered is cancelled. I need refund or I need the same product to be delivered...
Jul 11, 2020 by Priya naorem
Package not delivered and no update (House of lehengas) Closed
I ordered a kurti and a combo of sarees for some amount * days ago and I have screenshots for the same... amount deducted but no further updates and I tried to login to that website but not able to. I dm them but no reply. I found the comments ...
Jul 11, 2020 by Bhavani Srinivasan
Package not delivered and no tracking details (Live Own Style LYOS) Closed
I had ordered for resistance band No tracking details no contact ...
Jul 11, 2020 by Bhavesh Negi
Study table from Flipkart (Flipkart) Closed
I purchased a study table a month and a half back. It was supposed to be delivered on **th June and after multiple reschedules, follow ups they have again rescheduled it to be delivered on **th July. They are not letting me raise a complaint an...
Jul 11, 2020 by Sarita
I paid the money but I didn t received my order (Mmbulk myshopify com) Closed
I ordered one hoodie and I paid the money online . Didn't received my order Please help....
Jul 11, 2020 by Renu Tokas
Wrong package delivered (Nonstop wears) Closed
I had ordered * night suit sets on *th July ****, for Rs. *,***/- (Order No. NSW*******). I received an email from their end for order confirmation and on *th July **** in the morning I received the order but I received an extremely poor qualit...
Jul 11, 2020 by Rhea Dhawan
Stylofebric Fraud website and scamsters who hack to dupe people s money (Stylofebric in) Closed
I ordered * dresses from stylofebric, the website which i came to know about through instagram ads. I paid rs. **** online to them and they sent me an sms and a mail regarding same. But there was no sms regarding status of my order, i got suspi...
Jul 11, 2020 by Lavi singh
Package nor delivered (Stylofebric in) Closed
I ordered * sets of dress in stylofebric instagram website. I ordered on July * th ****, *.** pm. I mailed them for my package delivery but I couldnt reaht hem. Now i searched for their website. It shows, it is fake. i lost my money. My order n...
Jul 11, 2020 by Dhivya
Not received all products in package after delivery (Ajio) Closed
I have ordered two shirts one pant on June ** and in package I got only one shirt and pant I had raised the complaint on July *th itself after the delivery but they said they will resolve by** July and now they updated that issue got resolved o...
Jul 10, 2020 by Kv revathi
No delivered and No refund money (JALDI FATAFAT) Closed
I have order surya multi function induction cooker online shopping jaldifatafat .com already deduct cc avenue approximate Rs.***/my order Date is ** ** ****. but this company answer my mail or phone call . give me non peaceful answer your orde...
Jul 10, 2020 by Pradeep kumar mishra
Package not delivered (mmbulk) Closed
I didn't received my parcel yet as it is a fraud company so I want my money back ...
Jul 10, 2020 by Sunidhi Kumari
Item not delivered and git msg of item delivered by lenskart (Lenskart) Closed
On *th july **** I got a msg that your item has been delivered but it wasn't. I called customer care many times. They raised a complaint and said wait for **-** hours. Its been more then that ** hours I called many times. I got no upd...
Jul 10, 2020 by Ritika
Incomplete item delivered (Myntra) Closed
I ordered an item with ordered no. *******-*******-*******, it contains one A line kurta and one shrug.but unfortunately it have received only shrug, ie.imcomplete product. After that I have raised a query in app with issue IN*************...
Jul 10, 2020 by Abhisek jama
Wrong info on Site (Nokia) Closed
Bought Nokia *.* just * days ago, I had to charge the phone three times a day in regular use. But on the Nokia site, its mentioned that we can use it for two days after a full charge....
Jul 10, 2020 by Brij Bandhu Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's