E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Defective product installed (Kutchina) Open
**.**.****- Bought kutchina * burner hobs Rs.**,*** from dealer Loknath enterprise- Mr Dwarika nath Shaw (+** **********) as an anniversary gift to my parent **.**.****- Technician arrived and installed the product. The product looked little...
Mar 14, 2022 by Shaaeli gupta
Refund not processed (Amazon India) Open
I tried purchasing an item from Amazon.in(ORDER # ***-*******-*******) worth Rs. **,*** on Jan **, ****. The payment got debited from my ICICI bank account. The order however got canceled on the portal stating payment did not get credited to Am...
Mar 14, 2022 by Roshan G Nagekar
Damaged and cheap quality Sofa received from Amazon (Amazon) Open
I have received damaged product / sofas as well as the sofas I have received were of very cheap quality compared to what was shown/listed on Amazon.in. Despite of my repeated communication, the seller is not willing to take the return pick-up...
Mar 13, 2022 by Dharmendra Lodha
FRAUD IN THE NAME OF AMAZON EASY STORE (Amazon Delhivery ) Open
Dear Sir/Mam, This is to inform you that some people has done fraud with me on the name of amazon easy store, I have applied for amazon easy store through the amazon website, after that i have received a call on **-**-**** from the mobile...
Mar 13, 2022 by Murshid Ali
Black spot on the led screen (Thomson series) Open
I purchased Thomson *A series **inch led tv from Flipkart last year on dt.**/**/****. They gave me one year replacement warrenty. But after several calls and e-mail they are not replacing and repairing my tv. They ask me for money instead. Ther...
Mar 13, 2022 by Jyoti Prakash Mishra
Damaged or defective products (Flipkart Xiaomi mobile) Open
Sir i buy a product from **/*/**** and received **/*/**** and i complain about a mobile phone not working properly damaged received but flipkart customer service not solved my issue always given to new date . Im waiting for last ** days . And *...
Mar 13, 2022 by Snehil Yadav
Package not delivered (Tiffany Brooks) Open
I found an online website with the bame tiffany brooks with home decor products. Placed an order with payment done through upi. Its been more than ** days and i haven't received a single update regarding my order. There was also no reply from t...
Mar 12, 2022 by Diya Kawatra
TV is stolen (STOWD) Open
STOWD is Storage service which provides service for packing, storage and delivering back the products. I, Prashanth have started STOWD service in February ****. I have paid the initial packing cost, Storage charge and continued the rent servi...
Mar 12, 2022 by Prashanth Mascarenhas
Financial froud unauthorised withdrawl from my saving account (Army officer) Open
I was cheated by an indian army officer whose name is Mr jora singh&aarif.They have withdrawn Rs*****/ frequently on**/**/**** time*.**pm.they have asked me that we want to hire my house on rent by giving some advance.They send me a armychek cr...
Mar 11, 2022 by GIRINDRA KUMAR SINGH
Website is not working (Youbroadband) Open
getedge.ai website is not working under youbroadband connection....
Mar 11, 2022 by Raghavendra Shirur
Nondelivery of product no response after payment (Lyallpur Uniforms Private Limited) Open
We made a purchase of Uniform from Lyallpur Uniforms, worth Rs.****, received a confirmation email as well. Made payment online. But there has been no response, we emailed, called, chatted tried everything to contact them, but they are totally ...
Mar 10, 2022 by Mrs Mallick
Package Not Delivered (Prince store online shopping) Open
I Ordered Microsoft Surface (Core i* **th Gen / *GB RAM / ***GB SSD / ** ) from Prince store online shopping yesterday And Its price *rs and delivery Charges *** But today They Cancel My Order. ...
Mar 10, 2022 by WRITAM DAS
Bluestar Ac not cooling brought from reliance (bluestar ac) Open
Ordered an Blue Star air conditioner from Reliance on March **, ****, and the installation was not properly handled. We continued to file a formal complaint to bluestar and reliance throughout the year, and roughly ** technicians came to c...
Mar 10, 2022 by Pranay
I want a refund (bhavana exports 2) Open
I want to complain against bhavana exports * it's insta I'd is wear_your_glammor. it's have dilivered me a wrong product and now it is not taking it back and not giving me a refund I want my money...
Mar 09, 2022 by Smriti
Return and refund (Wear your glamour) Open
I ordered a langha from bhavna export Instagram page ' wear_your_glamour. they send me very cheap product which is also different from the picture shown. At the time of placing order they told me exchange is available but now they are not even ...
Mar 09, 2022 by Smriti rani
Disturbing by calling more than 5 times daily (hathway boardband) Open
Getting calls from Hathway broadband everyday since two years. Torturing me by calling more than * times a day. Everyday I am explaining them not to call and I don't want their broadband anymore. But they are not ready to stop calling and irrit...
Mar 09, 2022 by CHETHAN V
I am scammed (Saikripa Mobiles Accessories) Open
Mere Sath Fraud Hua Hai poco x* pro Smartphone K Nam par Mere Sath ***** ka scam ho Gaya us Admi ka name Chetan Selar hai usne hi Fraud Kiya hai ...
Mar 09, 2022 by Shubham Tiwari
Exchange rejected (Zouk bags) Open
I ordered a handbag worth rupees **** actually. But i got it for **** by womens day offer. I received the product today(*/*/****).And the print outside the prooduct is not clear and its blurred in some places so its look like old. I contacted z...
Mar 09, 2022 by Smitha Jagathan
Refund not received (Vlebazaar in) Open
I was ordered a Printer in vlebazaar.in website (order id:#*******) on **/*/**, and even after **days they didn't shipped the material, so i cancelled the order on **/**/**. But till today i didn't received my refund. every time i called to the...
Mar 09, 2022 by SB RAJESH BABU
This complaint is regarding incomplete transcripts sent by Nagpur University to World Education Serv (Rashtrasant Tukdoji Maharaj Nagpur University) Open
I applied with Rashtrasant Tukdoji Maharaj Nagpur University for issue of 'Bachelor of Commerce' transcripts directly to World Education Services, Canada vide receipt no. ***** & *****. The university only sent the degree certificate in a se...
Mar 08, 2022 by Akshay Lalwani
Not delivery protect (My smartcart In) Closed
Not delivery protect.... Plzzzz.... Help me...
Jul 11, 2020 by Rehan shaikh
Warranty Not Honoured by Fujitsu General India Private Limited (Fujitsu General India Private Limited) Closed
I purchased a *.*-ton O general window AC on *-April -**** from O General authorized dealer "Mayank Aircon Pvt. Ltd." (Address-SE-**, Singelpur, Shalimar Bagh, Delhi-******) for Rs. **,***/- My air conditioner stopped providing cooling on **...
Jul 11, 2020 by Mukesh Jain
Refund is not done ( Clubfactory) Closed
Sir ,I ordered boya mic but they not delivered and after app will not .Please help ....
Jul 11, 2020 by Kapilkumarpandey
Shop keep not providing bill for purchase (Pavan Super Shop) Closed
The mentioned shop is located in pune in kharadi area. I paid the amount and I have transaction message but the shop owner refused to give me any product saying he didn't receive the payment. On asking for bill multiple times they always have o...
Jul 11, 2020 by Vidhi Shah
Package is not delivered (mmbulk) Closed
I hve ordered * hoodies still it is not delivered I have already paid for it...
Jul 11, 2020 by Jwanika Vansiya
SCAM WRONG PRODUCT (gadgetvillas) Closed
I ordered Nokia **** DS (Red) worth **** rupees and I was delivered some stupid IKALL phone worth ***. I had a feeling this would be a scam site and they proved me right. How the delivery guys are not ready to take it back and are not cooperati...
Jul 11, 2020 by Tomal Banerjee
Not delivered the item from insasta com (Insasta.com) Closed
I ordered moto e* power battery through order ID number ****** dated ** Jun ****. But till now not received. Not able to contact through email or phone number....
Jul 11, 2020 by Jay Prakash Singh
Faulty item (Aggarwal trading Co ) Closed
Sir I have purchased a cooler from aggarwal trading co. Mahavir enclave delhi in the month of may..At the time of purchase he specifically told that " item lena hae toh lo bill nahi dunga" . As I was allowed govt quarters and was about t...
Jul 11, 2020 by Vishal sharma
Package not delivered (mm bulk) Closed
I ordered hoodie in this online website. And now there is no info regarding shipping. The order is not being placed. I want my refund....
Jul 11, 2020 by Manisha
FAKE ORDER DELIVERED (Ruhela traders ) Closed
I have ordered for PS* Console worth Rs. **** but the order delivered is completely different, I received a toy watch and a earphone both hardly costs Rs. ***. I want my money refunded...
Jul 11, 2020 by Sunny Gayen
False offers on clothes (Reliance Trends) Closed
They displayed Special offers on buy **** ruppes and get **** rupees coupons, but they said after billing will get only **** rupees coupons only, but displayed ****rupees coupons....
Jul 11, 2020 by Bunny
Charging extra (Xxx agencies) Closed
Triplex agencies, hp services agents collecting extra ** rupees per cylinder without delivering to home ...
Jul 11, 2020 by Devendra
MY ORDER NO 7549 NOT DELIVERED YET (Resistance Bands Set Pro ) Closed
since i have ordered Resistance bands set pro on **/**/**** my order id will be #****, but till today my order gets not delivered & no response for Email also. kindly update my order status to my mob no +**-********** & Email id vinayu****@gmai...
Jul 11, 2020 by Vinay U
Package have not yet received and they are refusing to do refund (mm bulk and wholesle m) Closed
They are refusing to do refund amount and the package has also been cancelled without any notification to us..... they are asking debit card details google pay pin and all...
Jul 11, 2020 by Sahana shetty
Cheap Chinese Product Delivered instead of Original (www saimedicos in) Closed
I ordered for "Control D Bluetooth Pulse Oximeter" but the company delivered non branded cheap chinese oximeter. I paid on delivery through "UPI" by scanning the barcode shown by courier company(www.xpressbees.com) person. I also sent email to ...
Jul 11, 2020 by alok
Package not delivered (Miombo in) Closed
Dear Sir/Madam, I have bought a blackberry curve **** from miombo.in on **-**-****..i have already paid for the item but still i didn't get any package..no single response from their side..please help me. ...
Jul 11, 2020 by Jayant Rakhunde
Package not delivered (Meesho App) Closed
For the tracking ID ********** we booked courier but in the app it shows it delivered but we didn't receive the courier yet...
Jul 11, 2020 by Priyanga priya
Package not delivered (Stylofebric in) Closed
so i ordered a dress from this stylofebric through an advertisement in instagram . This is a fucking fake site i guess cuz they are not even responding to my mail and they are such mother fuckers to make money this way !!!!!!! please do take so...
Jul 11, 2020 by sara khan
Package not delivered (Eversassys com) Closed
I've ordered from the website for * pairs of shoes the have not delivered anything it has been ** days the order was pre-paid and now I cannot even find the website eversassys.com...
Jul 11, 2020 by Apoorva Kohli
Package missing Irresponsible answer from Trackon employee (Trackon courier services) Closed
* parcel dress has been sent from Bangalore to salem on Thursday * /*/****.But only one parcel arrived at salem hub .The person in salem hub does not reply properly on the status of missing parcel .Rude answers given by him .How to recover my ...
Jul 11, 2020 by Rajendran
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's