E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong RTO product by Meesho (Meesho) Open
I am a supplier on Meesho and I received * products as a return but they are not the products I sent. My both original products are missing. ...
Mar 21, 2022 by Jay
Parcel not delivered (Flipkart) Open
This is *nd time i faced such a problem so i feel harassment from Flipkart. I try to contact many time with Flipkart customer support but they missed there every promise date. Now I can't understand what to do and I feel so helpless. I request ...
Mar 21, 2022 by Amitavo Sarkar
Offered job online and took money for SSL license (Liv Interiors) Open
I received a message on whatsapp that they are offering freelancing jobs. The company's name is Liv Interiors. They were guiding me throughout the application process. They asked me to send ****/- for SSL certificate and website making charges....
Mar 21, 2022 by Akshata Ranadive
Charge for carry bag even after consumer court order (Ratnadeep) Open
Even after hyderaguda consumer court order in Hyderabad has given regardless of logo print on carry bag still Ratnadeep retail store collecting money from customers in Neredmet old PS , Hyderabad. I was asked to store manager and he was given ...
Mar 20, 2022 by Venkat Reddy M
Threatening us to run diagnostics test (Reliance Retail) Open
I had purchased a iPhone ** mini case leather from apple India. The cover has some cosmetic defects in less than a month of usage. I got in touch with Apple authorised service centre, Reliance Digital and they’re threatening me to provide the...
Mar 19, 2022 by Ramya
Account blocked and service barred (Flipkart) Open
I Have Purchased Products(jabra headphone,boat rockerz,truke headset,huami smartwatch,sandisk etc.) Whose Combined Worth Is Rs.**,***(Bills Attached).After Receiving The Products I Found * Of * Products As Defective For Which I Have Raised Issu...
Mar 19, 2022 by sumit
Sony tv says parts not available and is asking to buy new tv from them (Sony) Open
my sony tv had * red blinking problem, which is a basic problem as listed on their own website videos. i called the service center guy for repair. they said sony does not repair and only replaces parts. they took **** advance and sent **** invo...
Mar 19, 2022 by sudha deverkonda
Faulty Laptop (Dell) Open
I have been trying to explain the Dell Team (from past *-* months) that my laptop's machinery is extremely efficient.The team here is not ready to understand and resolve my concern. I use this laptop for very basic functions such as web brow...
Mar 18, 2022 by Vipin Garg
Unable to use Facebook prepaid money to run ads (Facebook) Open
My Facebook account id *************** is closed, wherein I added **,*** INR to run ads, but due to some issue in the time zone, it got deactivated. Now I can't reactivate, nor can I transfer the funds. Facebook representatives have put their a...
Mar 18, 2022 by Sarabjee Sandhu
Declined to issue me a refund even after me sending the images of the sub received Subway Swiggy sen (Subway Swiggy) Open
I ordered a Western Egg and Cheese Sub through Swiggy. The ingredients of a Western Egg and Cheese sub are: Egg, Cheese, Chicken Slices, Capsicum, Onion and plain Mayonnaise. I received a stale hard piece of bread with egg, chicken slices a...
Mar 18, 2022 by Rahila Feroze
Manufacturing defect (Samsung mobile india) Open
I had bought samsung galaxy zfold * in oct**** and on feb **** its inner display got crack on the screen on hinje automaticaly without any impact drop or any dent scratch etc..service center and samsung india states its physically damaged and c...
Mar 18, 2022 by Bilal ahmed shaikh
Samsung is not providing refund for the items canceled through them (Samsung) Open
Order ID: *********** Order ID: *********** I Have Placed Two Orders Separately And Samsung Has Successfully Accepted My Order. And Then They Have Cancelled The Order And Deducted *** Rs From Each Order As Transaction Charges. Samsung Say "Plea...
Mar 16, 2022 by Mansi Gupta
Nubella has held and not returned my money (Nubella) Open
Hi, I have ordered clothes from Nubella and after hassle, they returned the clothes and provided me store credits. In pandemic, the website was shut down and they are not responsive on Instagram. I have messaged emailed them but to no avail...
Mar 16, 2022 by Pratibha Singh
Boat Payment done but order not placed and not refund (Boat Rockerz 333 Pro Black) Open
I buy the boat rockerz *** pro black in Boat App and payment through Paytm (Rs.****) and payment has been successfully done then order not been placed in boat app. i contact customer care they told to mail the query in help@imaginemarketingind...
Mar 16, 2022 by aravind
Package not delivered (armyblink merch ) Open
I ordered a product from this Instagram shop and they said it will be delivered within * weeks. It has been a month and they still haven't delivered my package. I tried contacting them through the phone number they provided. But it seems as tho...
Mar 16, 2022 by Kanishka Maske
Wrong food parcel (Mahalaxmi Icecram) Open
I ordered Badam Milk with ice cream but they delivered Fruit salad the big cup contains *** ml but I didn't even get in said quantity i enquired with shop owner he recklessly denied that it will come like that only what ever you want you do.So ...
Mar 16, 2022 by Padakanti Girish Kumar
No refund (Sixteeninches com) Open
I ordered Cellucor whey protein pack. I got it confirmed if they have stock and then placed order. They said they dont have stock and they will initiate refund. It has been ** days and I still have not received refund. They have stopped respond...
Mar 16, 2022 by Ashish Babar
Cheated while shopping online (salesplow) Open
I order * combo of dresses from salesplow. And what I receive is used, cheap and old suits. Their is no refund policy available their. ...
Mar 15, 2022 by Chanchal Mulodhia
Paid Amount not being refunded by the Swiggy Team (Swiggy) Open
I Had Placed An Order With Swiggy Dated **-Mar-**** And Payment Worth Rs *** Was Made Via Paytm (Transaction Reference No ************ ) . Later The Restaurant Had Called Me As The Delivery Boy Did Not Turn To Pick The Food From The Restaura...
Mar 14, 2022 by Rohit PRakash
Claim not settled as they refused my claim (One assist ) Open
I buy one year insurance when my mobile broken they refused my claim saying it is not a accident ...
Mar 14, 2022 by MOHAMMAD ALIM
Realme call me service (Realme) Closed
i have buyed realme buds air from amazon in the month of march.it was working fine.but in the end of may the product right earbuds was stopped working.so i search for repairing through authorised source.then i got to know realme call me service...
Jul 12, 2020 by Nikunj agrawal
Package not delivered (Bulkmm in instagram page ) Closed
I have ordered hoodie of Rs*** and delivery charge was Rs** on ** June , ****. My order has not been delivered yet....
Jul 12, 2020 by Humera Shaikh
Fraud company Stylofebric (Stylofebric) Closed
Finding their extremely cheap priced garments I ordered a low priced top from their website on June **th, nevertheless I demand the priorities of this fraud be brought to book because too many people have been taken for a ride by these scamster...
Jul 12, 2020 by Ritu
Return and Refund pending since (Flipkart) Closed
I ordered Acu-Check sugar Strip from Flipkart but I got a completely different product (order ID: OD******************) My return request is pending for the past **days but no action is being taken. I want my money back as soon as possible...
Jul 12, 2020 by Ayush Mishra
Ecash not refunded money Rsas per their refund policy (ecash under freshervista com) Closed
I paid Rs.****/- to e-cash their mob no. ********** but they refused to refund when I asked them refund and instead they sent a useless kit of freshervista.com which is fraud....
Jul 12, 2020 by ABHAY KANT GUPTA
Myntra delivered 2 product instead of 3 (Myntra) Closed
I ordered from Myntra they deliver * product instead of * on ** June so I opened a request for an exchange on the same day itself, now it has been more than two weeks, every time I call them the only response I get is "Ma'am will help you soon"...
Jul 12, 2020 by seema
Refund (Club facctory) Closed
They message us that refund will not be possible and the parcel that I have returned they didn't gave it back ...
Jul 12, 2020 by Geetanjali Rokade
Package not delivered also paid 3 times for the same product and no refund received (stylofebric in ) Closed
I have ordered some dresse from stylofebric.in some days ago. Due to some problem I paid *** rs amount * times which is total of **** rs. But the website is not accessible now and I haven't got my order or any refund. Please help me get my mone...
Jul 12, 2020 by Radhika Bahirat
Order is not booked and amount is deducted my Upi (Reliance Digital) Closed
I have purchase lg soundbar amount ***** upi platform my amount debit my A/c but order not place and Reliance digital app showing payment unsuccessful. ...
Jul 12, 2020 by Animesh
No response to service request from lloyd AC (Havells Electronics Pvt Ltd) Closed
This mail is regarding the service request registered On ** june **** with lloyd customer care. It has been almost ** days since your * technicians have visited my house and no one is able to resolve the issue. This is my final mail to ...
Jul 12, 2020 by Mohit
Package wrong delivered (Sheher ki ladki online shopping site) Closed
I got wrong parcel from sheher ki ladki. My order no.***** dated **-**-****....
Jul 12, 2020 by Jalpa Patel
Package not delivered and refund not received (Shein.in) Closed
Placed an online order on Shein.in on **th June **** for * items. But still haven't received my package nor did I got my refund amount yet....
Jul 12, 2020 by Avani Nalawade
Wrong size (Zudio) Closed
I have purchased baby shoes from zudio story in near visat ahmedabad Gujarat. In store shoes are in pair so i have chek one shoes size but after some days at home I checked that both r different size. And i had misplaced bill so. ...
Jul 12, 2020 by Amita
Order delivered to wrong adress then i go with cancellation (Nike Football Shoes) Closed
I ordered Nike football shoes order no to my home adress but they called me from other area that my order has been arrived please recieve it i told them that this is not my adress to which adress i have ordered the shoes .Then the delivery boy...
Jul 12, 2020 by Mariya Farooq
Package not delivered Website no more traceable (Stylofebric in) Closed
What is this non sense? I ordered a kurti on **th June **** and paid the money online . Order was placed i got a gmail confirming that. Then it's been ** days no response no delivery l. And now I see there is no such website seen on internet. M...
Jul 12, 2020 by Sheetal kale
Financial fraud (Olx) Closed
I caught in online financial fraud.. On olx website....i was deal with a man ..he told me that i am indian army officer.. He share a id , adhar card and driving licence. He told me that deposit a money than i will give you mobile phone.. Af...
Jul 12, 2020 by Sahil Shetye
Didn t get my product (Localvokals Com) Closed
I didn’t get my product from this company. I have paid whole order amount by my card. They have send me order details and everything but i am waiting from last * days.., still didn’t get any dispatch details or anything .Even I cannot send...
Jul 12, 2020 by Meera Desai
Package not delivered (Flipkart) Closed
I purchased a Nike shoes for RS **** on ** June on EMI provided by Flipkart paylater for * months (**** per month) and generally the bill get generated in first week of next month in my case it was * July and payable on or before ** July but th...
Jul 11, 2020 by K.p Uttam
Refund not and my portal login id also block (Multilink) Closed
Multilink was blocked my I'd ******* approx available balance in my two I'd and this travel agency not giving me refund and they are not receive my call also....
Jul 11, 2020 by Vinay Kumar
Package not delivered (Stylofebric in) Closed
I have ordered jumpsuits worth *** for twice with different sizes on june *th now I cannot reach their website and I haven't received my order I need refund...
Jul 11, 2020 by Vijaya Pabbineedi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's