E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Naukri paid services SMS and email alert and resume display (Naukri.com Fast Forwarded Services) Open
I take the naukri fast farward package for sms & email alert with resume display by palak.bansal@naukri.com, said the hidden job will be recived on sms and email, but not a single relevent job is recived to me regarding my job profile, it is ...
Mar 27, 2022 by Pankaj kumar jain
Wrong product received (Shopee com) Open
I ordered Boat airdopes ***v* worth Rs.*** from Shopee.com on */*/** vide order id-**********DJDX. On **/*/** received parcel and paid cod amount. After opening the parcel found wrong product (specks). Immediately requested for return & refund ...
Mar 27, 2022 by Manoj Kumar Bansal
Package not delivered (tymypshope) Open
I buy a lazer mini projector which is shown on Instagram and i show it and i liked it and i bought it and paid online and i have taken a screenshot of the order. But the about that product there is not any information came into my email, msg ...
Mar 26, 2022 by Anoop Yadav
Felt Cheated and Helpless (AtoZ Services Bhopal) Open
My Wife searched in google and made call to IFB customer service for an issue with our washing machine. The next day service guy looked into the washing machine took the machine's front panel with him for a day saying it need to be repaired. ...
Mar 26, 2022 by VIJAY MENGHANI
Package not delivered (Sheikha Hijabs) Open
I ordered * Hijabs on ** Feb ****, and had paid Rs *** through Gpay. They have an Instagram account sheikhaonlinestor from which I saw their phone number. I contacted them through WhatsApp and paid them. It's been more than a month but I didn't...
Mar 26, 2022 by Adeeba Anam
Fix deposit claim (Adarsh Credit Co Op Society ltd) Open
My uncle(mother's brother) opened a FD in adarsh credit co-operative society ltd. around * years ago but due to financial fraud his life savings is stuck and his life savings are in risk also he is alone and have responsibility of ** year old s...
Mar 26, 2022 by Vatsal darji
Item missing and blocked by flipkart (Flipkart) Open
i ordered first time on flipkart. when i received the product the item was missing. so i was applying for item missing complaint in flipkart app while doinf this, flipkart blocked me. i called them so many times but i got no solution....
Mar 25, 2022 by himanshu shirgaonkar
Exchange product not received (Lea Clothing Co ) Open
False promised made my the brand My product had reached for an exchange on *th March. **+ days have passed and there is no communication from the brands side I am following everyday and i keep getting false promises such as ‘this friday it ...
Mar 25, 2022 by Purva Pandit
Product damaged during delivery (Nobroker com) Open
I used Packer and Mover facility of Nobroker.com for shifting mu household from Faridabad to Lucknow. O had to face hassles during complete process. Late pickup, late delivery and then received damaged goods. My LED TV screen was completely b...
Mar 25, 2022 by Shekhar
False Charges Cheating Customer Faulty Servicing (Royal Enfield) Open
Dear Sir/Madam, This is Bringing to your kind Notice that recently i.e Jan **th I had completed service in royal enfield service centre which is in Yelachenahalli (JP Nagar) and i had spent **,***rs for the service.. The problem started from ...
Mar 25, 2022 by NAGARJUN K K
Wrong product delivered Refused exchange (Gonoise) Open
I ordered a watch (Noise ColorFit Caliber Smartwatch - Metal Black) from GoNoise official website with Order ID : #******* and Order Date : March **, ****. However I received a completely different product (ie., Noise Colorfit Pulse Grand) i...
Mar 25, 2022 by Ashish Subudhi
Requesting refund of the course (Upgrad Education Private Limited) Open
I Registered For PGDML And Msc In Upgrad In Oct-**** Batch And Paid Full Fee Of Rs.******. However I Am Able To Complete Only PGDML And Not Msc Course Due To My Personal Situation/Work Pressure/Financial Situation During This Corona Pandemic. ...
Mar 25, 2022 by Alagesan Palani
Recieved partial amount of security deposit (Jio Fiber) Open
I have recieved only a partial amount of the security deposit. I have paid **** Rs for the connection, and then I redeemed a SET TOP BOX Voucher by paying **** Rs. The total amount paid was Rs. **** (SET TOP BOX plus connection ) I ha...
Mar 24, 2022 by Sreethesh Pai
Service centre frauding (Xiomi India) Open
Pawan Arya *:** PM (* minutes ago) to me Dear sir, I purchased a phone * months ago that is mi **x from amazon and after some days started getting problems in phone, phone starts automatically on/off then i asked that to...
Mar 24, 2022 by Pawan Arya
Package No Delivered (Flipkart) Open
Material dispatched to other location, and they are not delivering my item at given address. Customer support executive is also not doing anything....
Mar 24, 2022 by Shashi Prakash Singh
Did not receive the product after payment (Instagram account theredclothingline) Open
On **nd March, **** after having discussions about the size, I ordered * piece of items from the instagram account "theredclothingline". Because they didn't have the size for footwear, a lady sent me a voice msg stating that those are new items...
Mar 23, 2022 by Vishwa Mehta
Order not yet delivered (Fisheshop Com) Open
Placed an order for aquarium fishes in Dec **, **** based on an assurance that the order will be delivered in * days. However there has been no update from there side since then, while I have been following up ever since. They are neither deliv...
Mar 23, 2022 by SUJESH NAIR
False Promises and Fraud Activities (Deepak Singh Marketing) Open
Back on **th of January I saw this video on youtube: https://www.youtube.com/watch?v=fhI*mYVwUrU Based on which I decided to join for practical training and internship programme where they promised that they will create an environment where ...
Mar 23, 2022 by Shyam Gadhiya
Airtel is not initiating my refund of rs 5900 (Airtel Broadband ) Open
I had an Airtel broadband account which I requested to terminate as I was moving to a location where Airtel does not provide the same service. now I am chasing Airtel customer care for the last two months for ****/- rs. refund. not sure if ...
Mar 23, 2022 by Nilesh Agrawal
Took money and cheated (Shree Ram Mahabali Agro) Open
I have been in contact with Krushna Jadhav and on his suggestion I deposited around Rs.******/- in his account for onion trading. He assured great returns if onion is stored and sold later at premium prices. I sent him payments through ban...
Mar 22, 2022 by Barun Kumar
Package not delivered (I have paid rs 150 for hoodiees in the instagram page called mm bulks on jul And i have not received the delivery yet ) Closed
I have ordered one hoodie from an instagram page called mm_bulks on july *th... Still have not received the hoodie.... And i have made payment of Rs.*** through online........
Jul 13, 2020 by Akshaya
Fraud (Stylofebric) Closed
I've ordered clothes with 3k . No response or refund is been provided...
Jul 13, 2020 by Thabitha K
Product is not working (Flipkart) Closed
We received a delivery of boat ***w sound bar on dated **June ****. The man who came to install the product says that the sub woofer is not working. We have raised a concern on flipkart app about it on *st July **** ans asked for refund. They f...
Jul 13, 2020 by Nikhil Wani
Did not get refund (Myntra) Closed
on **th june i was told that i will get my refund within * to* days but did not get it till now. i constantly called them but my issue was not resolved. all they say each time is to wait for **hrs. on *th july i got a call from them saying agai...
Jul 12, 2020 by Suravi Todi
Instagram Scam (The Electroshoppee Enterprise) Closed
Hello , I want to file A complaint of my Recent Online INSTAGRAM shopping of An IPHONE ... there is this page on Instagram Called ‘ The Electroshoppee Enterprise ... They were selling IPhone’s At very cheap price .. And post’s many pictur...
Jul 12, 2020 by Sophiya
Package not delivered (Stylofebric in) Closed
I ordered one dress on stylofebric.in but didn't receive yet and there site is also not working even not able to connect with them ....
Jul 12, 2020 by Tania rani
Package not delivered (Eversassys com) Closed
I ordered **nd june but still not get my parcel. Nd not reply. I ordered from instagram @official eversassys site. Not respons of my email. ...
Jul 12, 2020 by Tanvi panchal
Package not delivered (Stylo febric) Closed
Hi this side sony ,i placed a order dt july * with payment done.now the order has not been delivered although the site server has down .i alredy mailed * times to stylo ,wheree is my order aur share the delivery status.but till dste i haven't r...
Jul 12, 2020 by Sony savarn
Bigbasket account deactivated (BigBasket) Closed
I'm a loyal customer with BB since **** and till April'** I never had any issues with BB and I never claimed for a refund. Since May'** all my orders had issues terribly. I have done my part by raising a return pick up request with BB which mea...
Jul 12, 2020 by Shazia amreen
Package not delivered (Stylofebric in) Closed
I ordered * dresses on stylofebric. It was already paid. I got a msg that due to covid** the order eill be delivered on *th july. But I did not the package. I mailed them and sent a text message to the number they gave as contact info. No reply...
Jul 12, 2020 by Jayssruthi
Order not delivered and site is not working (Stylo febric) Closed
I ordered few cloths from stylofebric in the month of June.. order not delivered and site also not working.. ...
Jul 12, 2020 by Krishna
Package not delivered (Club Factory App) Closed
I have ordered eyebrow/facial razor from club factory on **th june and also made online payment of ***.** rupees for the same but the product is not delivered yet. Kindly do refund or made the delivery as soon as possible. ...
Jul 12, 2020 by Simran kaur
Rotten walnuts delivered of company green tree (EZ mall delivered rotten walnuts of green tree company) Closed
I am from Mumbai, Maharashtra. I had ordered two kilos walnuts from EZMall and received delivery today on ** July **** by paying ****/- to their courier. After opening packet, I was shocked to see rotten, horrible tasting,black color small pie...
Jul 12, 2020 by Rajesh Joshi
Order refused due to lockdown but didn t received the Refund amount (Myntra) Closed
Due to lockdown at Guwahati I was unable to receive the order and as per the delivery agent's advice I refused the order. He told me the amount will be refunded. But I didn't received any refund yet. I tried calling/writing Myntra customer care...
Jul 12, 2020 by Anirban Talukdar
Package not delivered (Stylofebric) Closed
I had ordered * dresses from Stylo Febric on **th June, **** for ₹****. The order was prepaid therefore I paid for it I'm advance. I received a text from them which said due to COVID-** the order would be delivered later than usual which is *...
Jul 12, 2020 by Nithya T K
Package not delivered (Myntra App) Closed
Louis Philippe mask was ordered schedule delivery on * July ****. But when undelivered contacted myntra. Till date package undelivered. Order is pre paid...
Jul 12, 2020 by Abhai bajpai
Package Not delivered and website not reachable (Stylofebric) Closed
[Order #*****] (July *, ****). ...
Jul 12, 2020 by Oviya
Order not delivered (Headphone and touch screen ) Closed
Fullypaid but not delivering the product or cancellation of product. No response from these idio...s....
Jul 12, 2020 by Kumar Gaurav
Package not delivered (A To Z Enterprises) Closed
I have ordered one mens T-shirt and one women's T-shirt on *rd July and when it is not delivered in a week I send them an e-mail but still I didn't get any reply from them, and they didn't refund me for my order, there is no response from them....
Jul 12, 2020 by Tushar Pawar
Not delivered (Khan sari) Closed
I ordered * sarees from supriya todkar she deliver me only * sari and now she is not deliver * saree cost of two sarees is **** and now she block my all numbers....
Jul 12, 2020 by Chaudhari jyoti pravin
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's