E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Mobile protection claim rejected (Motorola) Open
Jeeves plan id CMFKBE************ My device has been damaged in accident duw to that the complete mobile phone is break includes display & not in power on state . I register claim with jeeves on **th may on which documents requested and i...
May 22, 2022 by Nishant dawar
Item not received (www megnumenterprises com) Open
I have purchased two excide battery from the website www.megnumenterprises.com vide order no.-**** but after one month I have not received my order so please solve the problem....
May 22, 2022 by UMA SHANKAR MALLIK
Sending Partial incomplete tampered product (Imagine Marketing Pvt Ltd Boat) Open
Dear Sir I Purchased Boat Aavante Bar **** Received Date ** April **** order ID *******EX I After exchanging the product on *th May **** they send partial product ie product contains both soundbar and subwoofer but in the product, the soundbar ...
May 21, 2022 by Saurav Anand
Delayed Delivery Rude Behaviour (Swiggy) Open
This is to report about the multiple issues with the below mentioned order., first & foremost; the order was supposed to be delivered by *:** pm, but delivered by *.** pm. And when I enquired the delay reason to the agent he didn’t respon...
May 21, 2022 by Naveen Kumar
Scam in the of EMI Card (Bajaj Finserv Limited) Open
So recently I got a message from them about a pre-approval EMI Card offer. And I liked it and so opted in. And I got the card with ****** INR credit limit. After KYC, ECS Mandate and everything, they are not letting me to do any transaction wit...
May 21, 2022 by Partha Pratim Bora
False advertising (Amazon India) Open
I did not lose any money, but Amazon has this annoying habit of not addressing complaints. Their seller for Big Muscles Protein powder showed * kg selling at Rs **** at the time I bought it. But I received only *kg. When I complained, a replace...
May 21, 2022 by Iris Gomes
Scam of luxury item (Theblossomdeals) Open
*. My first purchase was okay with them as i asked for proof of the bill at the moment and they provided. *.Once they built confidence with me…they showed me original products from the store but sent a “Copy” piece. These people have ...
May 21, 2022 by JESSICA MALHOTRA
Order not Processed (It online store) Open
Order #**-**-******₹**,***.**** March **** **:**. I have placed an order for hp scanner to them and given payment too. they are not lifting up the call neither replying our emails. We have lost our *****....
May 20, 2022 by Milap A Mehta
Nobroker not giving refund for the money back plan for flat not being sold out as promised (Nobroker) Open
Hi, I have taken Super MoneyBack Plan to sell my flat located in Uppal, Hyderabad, Telangana ******. The plan cost was Rs. *****. Nobroker promised to sell my property in ** days and if it is not sold for any reason money back of amount R...
May 20, 2022 by Muralidhar Bairy/Parijatha Pittala
Wrong package Delivery (Meesho) Open
I ordered urbane Glamorous woman grown in MEESHO App, the products are delivered but they are wrong products delivered by us at the time delivery status and return status are not availble. So I contact helpline meesho and send a mail but they a...
May 20, 2022 by swetha
Mobile repair picked up but not received within promised days (Jeeves Complete Mobile Protection) Open
my phone ASUS ROG * was picked up on ** april with claim ID (CLCMM***********) and was promised to be get delivered within ** days , they just have costumer care where I can not talk to their seniors and my time has been wasted since then and ...
May 19, 2022 by nischay pandita
Package not delivered (Homafy com) Open
I ordered a necklace from homafy of worth ***/-, they said it will be delivered in **-** days. But it's been ** days and still it's not even dispatched. Shiprocket shows they daily try to send the product but failed. Even there customer case se...
May 19, 2022 by Varun Kumar Joshi
AirConditioner Electronic Boards Damaged (Urban Company) Open
I requested for AC service with Urban Company on **-March. Their service person told the boards got damaged during service and taken away for fixing that repair. But he didn't return it after * month, when I tried to file a complaint with polic...
May 19, 2022 by Aravindan S
Job fraud (Qualient Manpower) Open
I got a call from Manju Sharma who said she was from shine. She referred me to an agency called Qualient manpower in Delhi for job interview. I got there and they asked me to pay ***** refundable fees for my selection in the company. They did n...
May 19, 2022 by Jyoti Rawal
Wrong Package Wrong package was rusty old and missing items (Uncommon Gifts) Open
I placed an order at uncommon gifts on March **, ****. They asked me to choose an alternate color for the windchime, that I had ordered. I choose a different color. I received another wrong windchime, rusted and broken instead of the one which ...
May 19, 2022 by Anand V
Refund not credited (Flipkart) Open
I ordered iPad *th generation from Flipkart on **th Apr **** and paid Rs.***** for it. When I received the order on *rd May and opened the box, there was no iPad inside the box and it had only manual, cords and charger etc. I took the un-boxing...
May 19, 2022 by Rajwinder singh
My order is delived but your company shown that undelivered and return to seller (Meesho) Open
Hii i am nimiki my order from meesho my Order no ************ is ordered on **/**/**** and delivered on **/**/**** but your comapny status shown that undelivered and return from seller..why this is possible because ordered is recieved by me als...
May 19, 2022 by Niharika srivastava
Missing item (Flipkart) Open
Maine Flipkart Se Lava A* Josh Mobile Order Kiya The Mujhe Pure item Missing Resive Huye Jab Maine Complain Ki To Flipkart Ne Mera Account Block Kar Diya...
May 19, 2022 by MONU HALWAI
Refund Not Recieved (Rare Rabbit) Open
I ordered * clothing apparels from the website https://thehouseofrare.com/ amounting to a total of ₹ **,*** on April **, ****. On *nd May the website said the items were returned. I WAS INFORMED THAT THE ITEMS WERE RETURNED TO THE ...
May 19, 2022 by Hussain Waris
Samsung AC (Samsung) Open
I have spent total amount rs**,*** and even after multiple times it repaired, it having same issue. I have been waited for my AC to be working since two months and even after long wait having same issue. They just come and filled up the ga...
May 18, 2022 by Ankush
FRAUD and ILLEGAL Activity (Shopynight. Com) Closed
I have be badly cheated by a person Karan Sharma who claims to be working for Shopynight. They have lured me into a trap , given a promotional offer of SBS fridge took away *****/ and then in name of customs and duties kept on demanding more ta...
Jul 26, 2020 by Gaurav Goel
Order not delivered (Stylofebric In) Closed
I have ordered a dress on stylofebric. In on **th june, my order number is ***** for which I have already paid *** rs however I have still not received the dress and now this site is also not working. ...
Jul 26, 2020 by Nisha Rani
Order not received from instylehere (Instylehere Com) Closed
I placed an order with instylehere but did not receive my package. On checking its status last week it said “unfulfilled”. Currently, the site is unavailable Please help...
Jul 26, 2020 by Anupriya
Bike ownership transfer ship pending from almost 1 year (Quikr India Private Limited) Closed
It has been almost a year since I paid money to Quikr to transfer my bike ownership. I have raised a complaint through NCH also but this issue is not resolved. Below is the the contact details of the person from Quikr with whom I was communicat...
Jul 26, 2020 by Divya Prakash
Package not delivered (Mmbulk myshopify com) Closed
I ordered hoody in this instagram page .it's already going to be a month now my package have not been delivered. I would like a refund as it was a( gift ordered) from my brother....
Jul 26, 2020 by Onensangla Pongen
Product is not delivery from club Factory (Club factory ) Closed
Dear Anu, Your package of order (SO**************) has been processed and shipped by Delhivery. Your tracking number is **************. Tracking information will be updated within * days. If any items in your order go out of stock, you will ...
Jul 26, 2020 by Anu
Packet not delivered (Wadrobe essential) Closed
Need my money back if order cant be delivered....
Jul 26, 2020 by Jyoti kamani
Item not delivered (Jaldifatafat.com) Closed
I ordered a Lenovo mobile touch screen from this site, on that time it was showing in stock.. they said it's out of stock after some days... on call center they told we are arranging for item. I asked for refund they said we don't refund...u ne...
Jul 26, 2020 by Lalit Kumar Sharma
Ordered smart watch of worth 1699 they sent childern watch (Flipon) Closed
I have booked a smart watch worth **** in the website called www.flipon.in the features and details shown in the web site impressed me and booked it on **/*/**** and the details of purchase I have attached to this complaint I received the prod...
Jul 26, 2020 by Prakshu Soni
I have booked it through facebook and also made the payments But No message email received nor the (Instylehere Com) Closed
I have booked two tops Nd two scarfs. But neither the email nor the parcel has received. N now not even the page on facebook is opening....
Jul 26, 2020 by Jainy Chintan Gala
Return services (Myntra) Closed
I ordered one product from myntra which not in same condition as it soon in picture and that product is to heavy . On the time of order they wrote ** days easy return policy . When i ordered that product as gift for my sister they delivered on ...
Jul 26, 2020 by Ayushi Sharma
Package not delivered (Peltasis ) Closed
They have taken the prepayment but no delivery of packages. It's a fraud company. It is a fraud company. They have cheated me by taking my money and not delivering the package under * days, as said by them in their shipping policy. Such a fake ...
Jul 26, 2020 by Shreya Joshi
I orderd my top from instylehere they confirmed my order nd sent me payment mail bt i did not r (Instylehere com) Closed
I ordered my top from instylehere...but i did not receive my order....they sent me only one mail when i did payment....and after that there was no response from that website....and also instylehere page is disappear from the online platform lik...
Jul 26, 2020 by Shikha sudhirbhai patel
Amount not being credited to my bank account (S Ride) Closed
I, Raj Jain,owner of car and give rides to corider through s ride app. Credit amount lying in my wallet in S Ride is not being transferred to my bank account. Repeated emails and complaints to them has not solved the issue.I am trying to transf...
Jul 26, 2020 by Raj jain
28 juneordered a dress as not delivered yet (Stylofebric in) Closed
Thank you for your order Hi Gayatri, Just to let you know — we've received your order #*****, and it is now being processed: [Order #*****] (June **, ****) Product Quantity Price Good Times Mini Dress SIZE: XL * ***₹ Subtotal...
Jul 26, 2020 by Gayatri Rane
No order update (Beautifulbab) Closed
I ordered two bedsheets from beautifulbab through Facebook on **th July, but beside order no i didn't got any info. I guess this page was fraud as now its not even visible. I lost my money n got one lesson that never ever order from such sites....
Jul 26, 2020 by Sonali Singh
Package not delivered (Prititrendz) Closed
I ordered a katrina kaif suit on **june but he could not delivered my order i call him he said it's a menufecture mistake I cancel your order but he could not cancel and don't gave my refund my order no ***** ...
Jul 26, 2020 by AABHA DEHARIYA
No updates on my Order delivery (Instylehere com) Closed
I ordered dress from instylehere through Facebook worth rs *** on **/**/**** i paid through razor pay as COD was not an option, till then i haven't received any update on my order even after mailing them on care.instyle.com@gmail.com and now th...
Jul 26, 2020 by Neeta Jain
Wrong cake delivered that too of worst quality (Ferns and Petals) Closed
I have file complaint **-** to help@fnp.com, neither they delivered the ordered cake,nor refunded the amount,after that I called customer care filed the same complaint again * times,they are not even responding, pathetic and disgusting attitude...
Jul 26, 2020 by Farhat khan
Package not delivered (Live your own style) Closed
I have ordered a resistance band haven't received the product nor any update over it...
Jul 26, 2020 by Zaid shaikh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's