E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Related to online financial fraud (Fraud by a man) Open
A man call me and say I am calling from sbi bank your kyc is pending please give me OTP if you donot give me your OTP your account of sbi bank freeze as soon after I give OTP ***** And ***** two amount deducted....
Jun 01, 2022 by Aziz Ahmad Ansari
No refund received and they kept me package as well (Ajio Reliance Trend) Open
As i have purchased one Superdry jacket on **nd Jan **** which I received without tags so I informed Ajio customer service team on that same day yet Ajio team did not accept that it was without tags. After multiple pictures or mail trails they ...
Jun 01, 2022 by Himani chabbra
Didn t received refund (Ajio) Open
I ordered a dress from ajio app(order no #FN**********) on ** april ****. i returned the product(return id #RT********) on ** april **** to the awb assigned( awb no **********). I didn't received the refund since * may so i raised a complaint ...
Jun 01, 2022 by Sunil sharma
Cancellation and autonomous payment collection (Think and learn Private Limited Byjus) Open
Byjus has registered as ukg online learning. After a month of service There commitments to service is detoriated and they keep but time over the call and charge monthly installation. After targeting a suitable timeline to cross to they fina...
Jun 01, 2022 by Heena Rashid
Planetspark not initiating refund (Planetspark) Open
Booked a educational course for our daughter through Planetspark and after few classes told them to cancel the course and refund the amount. Monthly emi are being paid through earlysalary. In spite of following up multiple times and talking to ...
May 31, 2022 by Amit Dixit
Refund (Tata Cliq App) Open
I have returned my laptop bag in April buy I have still not recieved my cashback.everytime I call customer care they always it is under process its more than a month nw but still I haven't received my hard earned money in my account after follo...
May 31, 2022 by minaz sayed
Refund not received (Koovs.com) Open
I ordered * joggers and * tshirts on **th March cost ...
May 31, 2022 by Ashish Pandey
Food quality is worst (Zomato) Open
I ordered from Behrouze Biryani (Adyar, chennai) on May **th (Order ID: **********). The food quality is worst (I have photo proofs) and immediately I reached out to zomato through chat option. They are not ready to listen to my problem and end...
May 30, 2022 by SIVAJI TADISETTY
Package Not Delivered (getupready co in) Open
Advertisement from getupready.co.in was appearing on Google & YouTube frequently regarding different categories of Mangoes in quite cheap price . After seeing those advertisement for many times I thought to give it a try and hence I ordered fro...
May 30, 2022 by B Suphal
Fraud (OLA CABS BENGALURU) Open
After completing the ride, I had made the payment via Google Pay online to the Driver directly and I have the proof for that as well. After a month, Ola sends me a text message on my phone that I have an outstanding amount worth ***/- & it st...
May 29, 2022 by Carlton Lee
Refund of Fee for a course which is not taken (Lido Learning) Open
I have enrolled my son (Ayansh Mowar) for Grade-* online classes from LIDO Learnings in the month of Aug'****. The condition which was told by LIDO representatives was that if we want to cancel the enrolment, then we can do it anytime. For th...
May 29, 2022 by Abhishek Saxena
Refund not initiated (All the plus size store) Open
Ordered * times with around **+ products delivered and returned ** items because of size and fit issues. They picked up the return product in full swift. They haven't initiated refund yet. The site guarenteed refund in * days after return initi...
May 29, 2022 by Mrudula k b
Return Refund not initiating (Flipkart) Open
I have ordered "CAZZBA solid men grey shirt" from online E-commerce site named as Flipkart on **-Apr-****. It was delivered on **-Apr-****. It is not fitted for me so I exchanged with small size and they accepted this on the same day which is *...
May 29, 2022 by Jasti Gopi
Ajio Return not picked up (Ajio) Open
Order ID FN********** Order placed on Tue, ** May **** Order delivered on Tue, ** May **** Amount to be refunded: ₹***.** *st Return Attempt on ** May **** Return ID : #RT******** Complaint No.: COM*********** *nd Return Attempt on...
May 28, 2022 by Heli K
Wrong product delivered (Ubuy India) Open
Details are as below: Reason of Escalation: wrong different product received Comments: I ordered for BackLit Keyboard but have been given NON-Backlit keyboard ZAGG Folio case, there is no Backlit Key on the keyboard as can be seen from the Pr...
May 28, 2022 by Dipak Jethanandani
Cancellation of classes (Upgrad Campus) Open
Dear sir/ma'am I am writing this email to you because I wanted to cancel my subscription from Digital Marketing course from upgrad I am having a good learning from this class but I am unable to continue it because of some financial problems so ...
May 28, 2022 by Arjita Shukla
Refund for returned product not initiated (Fossil) Open
I had ordered Fossil Riley multifunction rose gold tone stainless steel watch on *th May ****. Upon receiving it on *th May, I realized the contrast in the dial was not as per my expectation. So I initiated the return process via mail and call....
May 26, 2022 by ADITI SATYA
Not satisfied with the product and the received item is not same as ordered one (Myshopprime.com) Open
I have ordered wardrobe organizer storage bag from myshopprime on **th May ****. I have received the product on **rd May **** but it was sari cover and not a quality product for Rs.***/-. I have not received any delivery made status message ins...
May 26, 2022 by Resmi G
Warranty not being respected by Welspun (Welspun Flooring) Open
Welspun flooring was sourced and installed in my premise on Dec **** by Livspace. Welspun flooring via it's advertisement claims the flooring to be scratch proof and also provides a replacement warranty of * years. However, the flooring started...
May 25, 2022 by Abs Varkey
Spacewood Modular Kitchen short supplied against paid order confirmation also warranty certificates (Spacewood Furnishers Pvt Ltd ) Open
We placed an order for a modular kitchen with the Spacewood Franchise is Mangalore for our apartment. Only after the installation we realized that they have not supplied as per the order confirmation. *. Blum Intivo was ordered and paid where...
May 25, 2022 by Edward Thomas Lobo
Wrong package delivered (Ruhela traders ) Closed
I ordered a smart watch along with noise earbuds and recieved a shitty substitute instead. I'm unable to contact them atall. ...
Jul 27, 2020 by Priyanka C
LYOS RESISTANCE BAND (Live your own style LYOS ) Closed
I placed order with live your own style LYOS for resistance band but did not receive the product yet... My order no. Is #***** I have written mail to the support team but did not receive and reply yet....
Jul 27, 2020 by Rahul
Product Not received (Saree bhandar) Closed
This is Nilesh Jadhav. i purchased saree from saree bhandar Dt.On **th july ****, But yet i am didn't received my product or any single Email from them for product ( consignment) updating I must Say They are fraud ...
Jul 27, 2020 by Nilesh Jadhav
Package not delivered (Londhe.in) Closed
I have ordered a combo t-shirt in march and i received a confirmatory message but haven't received my order yet, it's july now. I have already done the only payment....
Jul 27, 2020 by Ankita Dwivedi
Refund not received (Club Factory App) Closed
I placed the order on **th june ****, which was stuck in custom clearance for more then ** days, later I cancelled the order on **th july ****, But still I didn't received any refund... refund No.SOR*****************...
Jul 27, 2020 by Rishu Tiwari
Package not delivered (Shein.in) Closed
My order from shein is still not delivered and its been over a month now. Customer care is not answering and there is no status as to when or even if I am going to receive it or not. This is frustrating!...
Jul 27, 2020 by Vivek Singh
Wrong Item Deliverd Delay in refund (Amazon India Pvt Ltd) Closed
I had ordered a Asus ** inch monitor, but Amazon has shipped a tripod stand. Once I called in the Amazon customer support, they asked me for the photos which I had promptly sent over. Once the photos are sent, they have given me a * day wait...
Jul 27, 2020 by Santanu Dey
Package not delivered (Live your own lifestyle) Closed
I ordered restintant band on **th july..still I didn't get....
Jul 27, 2020 by Kenneth Christopher
Product not good Saree (undefined) Closed
Aapne bola products achha hai.. aur product ek dum bakwas hai kaise aap product bhejte hai...
Jul 27, 2020 by AMAR ANGRI
Packet not delivered (Beautifulbab Com) Closed
Not received my below order..it's more than * weeks ago. Hi thanks for your purchase of Rs. ***.** from BeautifulBAB! We'll notify you when it ships. View order (#****):....
Jul 27, 2020 by Ms. Amita Mehra
Package not deliveres (Live your own style) Closed
I ordered a resistance band set from LYOS and I have still not received any update or the package....
Jul 27, 2020 by Nikhil Vinay
Package not delivered (Stylofebric) Closed
I ordered a top from the site about a month ago and sice COD wasnt available made the online payment...it said the delivery will be done by **th july due to covid reasons but its still not here...if they cant send me my delivery i want my refun...
Jul 27, 2020 by Tanvi Bodas
Package not delivered (Shein) Closed
ordered on **th JUNE did the receive the package till now (**th JULY). its been over a month and no repose from the company. I got a message that the package is in India but after that there is no trace of the order. ...
Jul 27, 2020 by Chidvila Reddy
I ordered in instyle here by seeing their collection in facebook Now it s been days No update abou (InStyle here Com) Closed
Please take action . ...
Jul 27, 2020 by Rahavi
Order not delivered (Beautiful bab) Closed
I have order few products from beautiful baby on ** th July and made online payment for my products (****/-)as they were not having cod facility. I have the screen shot of my payment. Days passed by but I have not received any single message or...
Jul 27, 2020 by Debasrita Bhattacharyya
Wrong product (Ruhela traders Smartshub https smartshub myshopify com ) Closed
I ordered smart watch and earbud wireless combo but they delivered normal watch of *** ruppes watch and third class wired headphone......
Jul 27, 2020 by Divya M Thakur
Tkameez is not refund my money (Tee shirt) Closed
I am oder a t shirt at rs *** but when we appeid coupon its atucal price *** then i am pay online by Google pay I want my Money...
Jul 27, 2020 by Roshan Pandey
Wrong product delivered (Myntra) Closed
I usually shop from Myntra. I have shopped amount ***** from Myntra and I am in icon tier in their app. I ordered a belt from tommy hilfiger priced **** in sale from myntra at a price of **** . The product I received was a dirty piece of c...
Jul 27, 2020 by Manik jindal
Ordered 2 items received one only (flip cart) Closed
i ordered * sets of PEPUP Cone marker.. which they delivered after ** days. i received only one set. *nd one is missing. when i called them they said it will be solved in * days. but there was no response from them. later i again called they in...
Jul 27, 2020 by NAVANEETHA KRISHNAN
Order not received (Beautifulbab) Closed
Had placed an order on **th July and paid the amount in advance. The site no longer exists and there is no link to track the order status. ...
Jul 27, 2020 by Mallika Anand
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's