E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Delay in delivery of packages causing loss of and goodwill ( creation jaipur) Open
Repeated assurance that products will be delivered on time. But then stopped taking our calls or messages. Later sent a voice note saying products already sent. Trusting this, we arranged for courier pickup and lromised our customers that produ...
Jul 14, 2022 by Swathy S
Cheated by fake seller on facebook (One Furniture sponsored by many names ) Open
I saw a sale of furniture on facebook with good discount and placed an order and later got to know its fake. I donot have any details other than the UPI id to which the amount was transferred to. I am not sure if i am going to get my money back...
Jul 14, 2022 by Dhamayanthi
Not giving refund (Astrologer) Open
I have contacted an astrologer in Instagram and he had taken ***** rs from me in parts and he was unable to do my work for what he has taken the money and now he is also not returning my money back....
Jul 14, 2022 by Bidyarth Sarkar
I have not been give room inspite of paying money to agoda (Hotel Amandeep Ludhiana) Open
This hotel is having cheap people and even after i have paid the full amount to agoda . they did not consider that amount and asked me to give more **** rupees otherwise we don't have room. This is rediculous, i felt ashamed with my partner and...
Jul 14, 2022 by Rajan Mehta
Jio mart order not placed and money deducted (Jio mart) Open
Order id was not generated and money got successfully deducted from phone pe. ...
Jul 14, 2022 by Kanchan Nimbale
Laptop damaged 2 times by Lenovo s official Engineers (Lenovo) Open
My ticket number with Lenovo is ********** (I registered the complaint on **-**-****), it was a general fitting issue and Lenovo was supposed to just make the fitting correct because they didn't do it properly in one of the previous services. S...
Jul 14, 2022 by Harsh Goswami
Refund not issued (Home Decorative) Open
This company runs business with the name HOME DECORATIVE or LOYAL CRAFT. Address: B No. ***, Bapu Nagar, Jhalamand Chauraha, Jodhpur, Rajasthan, ******, India Prop. Mr Lalit singh Phn **********, ********** I ordered a home temple from the...
Jul 13, 2022 by Amit kumar jain
Prakash Home Care Services Fraud Maid agency (Maid agency ) Open
Hi, I had put my query for ** hours, maid, on the online platform i.e, sullekha, quikr tec. I got a call from a person name Prakashbhai Balvantbhai Parmar ( Mobile Number:**********) that he is running a maid agency name "Prakash Home care s...
Jul 13, 2022 by Sapna mishra
Goods not delivered (Bharat Hand Crafts) Open
This is an complaint against a Manufacturer from Pedana,Andhra Pradesh . we have ordered Kalamkari fabric and Dress material from them. We have paid Rs.***** into their firm’s Bank account on **th June **** . After receiving payment they stop...
Jul 13, 2022 by Rakhi Srivastava
Partner offer not given (Flipkart) Open
I have ordered samsung frame tv from Flipkart.. at the time of purchase there was a offer going that 'free tv bezel worth *k on purchasing of samsung frame tv'.. which was suppose to Be given after returning period is offer but it been a month ...
Jul 13, 2022 by Mirajkar Danish zahid
Refund not given (Jio mart Reliance Industries Ltd ) Open
I have ordered some items from jio mart and the money got debited from my account but the order was not successful due to some glitch and till date i haven't received my money back....
Jul 13, 2022 by Sourav Kumar
Shipping charges refund not initiated (Amazon) Open
I have returned a product through self ship return and product returned successfully and product refund have been received BUT they are not giving me shipping charges cost refund i try to contact them many times but they made new excuse every t...
Jul 13, 2022 by Rajat Pathak
My items have not been delivered to me but they are showing as delivered. neither they are giving refund or my product. Everyday I am calling them they are also not responding.please help team....
Jul 12, 2022 by Rituparna
No refund for booking amount from Puranik Builders (Puranik Builders) Open
We (Me and my husband) visited Puranik Builders sales office in Thane in Vartak Nagar on **th May ****,the new construction named "Puranik Grand Central" and was greeted by Mr.Ashutosh, who provided us information about the various features and...
Jul 12, 2022 by Sneha Rajan Chavan
Refund not received (Byju) Open
One day byjus based on my activity on their website called me & asked for a meeting with education counsellor then he also told that of u don't like u can take ur own decision Next day, **St may ****, * academic counsellors came at my home, ...
Jul 12, 2022 by Sakshee shinde
My order is cancelled every time without any valid reason (Myntra) Open
I created a new account on Mantra in which I placed the first time order in which I applied myntra*** coupon code and placed the order. The order is successfully placed but after sometime a message appears that your order has been canceled and...
Jul 12, 2022 by Mukesh kumawat
Water Proofing Not Completed (Kantai Construction Company) Open
Kantai Waterproofing Solutions, Pune is Proprietor based company operated by Mr Amol Londhe. We got into agreement for waterproofing of out flat for Rs ***** but work not completed fully ( ~** % Completed) and contractor went missing thereafter...
Jul 12, 2022 by Mr Shailendra Suryawanshi
It is fraud company Do not order here (Narishfab) Open
It is fraud company. Do not order On Narishfab i ordered good quality item but they sent poor quality and damage item sent to me ...
Jul 12, 2022 by Prabin Rajan
Not refund amount 3 month (Touch Lcd House ) Open
My order id ****** mane mobile display purchase kiya **/**/**** ko defective display bhej diya company call kiya bola apne paise se courier kar do replacement kar denge Aaj * month se jyada ho gaya na refund kiya na replacement kiya fraud compa...
Jul 12, 2022 by Arif Khan
Huge delays and no proper update on my order since Mar 2022 (Takk Studio Pvt Ltd Takk In) Open
Hi, I purchased many products from Takk.in website on *th Mar **** for my home office setup and had made full payment in advance. They were supposed to deliver all the items by end of Mar ****, I waited for few more weeks post Mar **** and s...
Jul 11, 2022 by Adithya K
Fraud Company Received a piece of cloth only (Vedik saree) Closed
Hi, I have ordered a saree from Vedik saree and i just received a single piece of cloth. I am trying to contact on the given no. but this not in service now. They are just fraud, I need Help to get my money back...
Aug 01, 2020 by Neelam Singh
Projector cart myshopify com order not yet received (Projector cart myshopify com) Closed
Have ordered online, a mini laptop from the website "projector-cart.myshopify.com" worth Rs. **** on **.**.****. But the material not yet received and the link they provided is not working....
Aug 01, 2020 by NAGARAJAN
Package not delivered (Bulkmm) Closed
I order hoody on ** Jun a month ago and I haven't got any product, not any email, can't login to my account after purchase ...
Aug 01, 2020 by Geetanjli Angira
Order package not delivered (Ourstylezone com) Closed
I have a lehengha from ourstylezone online shopping on july*,****. But not received the package till now . When am tried to contact them through the contact number which was given by them, i cannot reach them as their numbers were switched off....
Aug 01, 2020 by Thirshika Subburaj
Package not delivered (LYOS Live your own style ) Closed
I have ordered a bag package from lyos on **th April **** but I haven’t received any delivery or refund for the same. Or any kind of response from the company ...
Aug 01, 2020 by Isha maheshwari
Money lost in protection plan (Jeeves Complete Mobile Protection) Closed
I opted for mobile protection plan for my device for Rs. *** while purchasing the same(October ****) and I applied for the claim through Jeeves on **th June **** and they gave me a link for payment of Rs. **** for processing the claim which I d...
Aug 01, 2020 by afsal sha
Order not Received (Jaldifatafat.com) Closed
Dear Team, I had placed the order vide its Order #********* on **th April ****. But till today there is no update related to dispatch and delivery. If you are not processing the order then kindly cancel this order and refund my amount. ...
Aug 01, 2020 by Dr Lalit Sharma
Medicine package not delivered (Xpress Bees) Closed
Important medicine not delivered. Tracking says out of delievery. Customer care unresponsive and clueless...
Aug 01, 2020 by Rupal Srivastava
Wrong product (Hdk Bagpacks) Closed
There is product of bagpacks which is *+* but in parcel there is only one & that one bagpack also a wrong product & now the it couldn't return...
Aug 01, 2020 by Ankita G
Fraud of activa (OLX fraud by Indian Army) Closed
I saw a activa on OLX then I call him he is giving me a low price ***** then I say yes then he said to me that you've to pay **** for the corear then we'll sent you activa I payed **** ruppe after that he again call me and say that you have to ...
Aug 01, 2020 by Bhuvnesh
Not got my parcel (Bulk mm) Closed
I ordered hoodie from this account on instagram before ** days but I have not yet received any tracking details. I have send so mny msgs also but I haven't got any reply so I want my money back which I payed through paytm if they would not deli...
Aug 01, 2020 by Vishakha Singh
Package not delivered (LYOS Live your own style ) Closed
On **th june **** I had ordered a set of Resistance Bands Set Pro™** Piece Set. Order # ***** but no delivery yet. I have sent * emails with no reply from their end. This sounds totally fraudulent. I will be forced to file a police complaint ...
Aug 01, 2020 by Russell Glass
Package not delivered (Bondy Mbappe studs) Closed
It's been * months and no update about the delivery. No phone number to contact. Worse site ever...
Aug 01, 2020 by Vin D'souza
Cache advertising pvt ltd Feels cheated by cache advertising (cache advertising) Closed
Cache advertising has made an advertisement in its website, "cacheadvertising.com" commenting vacancy for data entry posts. As they asked to pay ***** rupees for a particular plan,I got joining confirmation along with Employee ID on Jun **, i h...
Aug 01, 2020 by Shyam Tiwari
My personal Facebook accounts was disabled (Facebook) Closed
I was using my personal Facebook account since **** but * days ago * found my account had disabled without any prior notice or not any solid reason . I am very disappointed with this action because I am using my as just fun very rear cases a...
Aug 01, 2020 by Pankaj Sharma
Package not recived (Eassymall) Closed
I order natural rubber latex fitness resistance band on **.**.**** iteam still am not received....
Aug 01, 2020 by S.selvakumar
Package not delivered (Stylofebic) Closed
I have place an order but I didn’t get any delivery do my product. No response on mail or call. Mail if given by them is fake. It’s almost a month. I lost my money. I need my refund ...
Aug 01, 2020 by Nidhi
Correupted device and battery (Asus Zenfone max pro m1) Closed
Device got corrupted on update, later its board got complaint. I purchased new board for **** rs. after this board change my battery got weak with in minutes battery drains to zero and its started getting big. then on the next update the device...
Aug 01, 2020 by ATHUL KRISHNAN S
Package not delivered for order no (LYOS Live your own style ) Closed
I have ordered resistance bands set on *th July ****. But it's now *st August.. still I have not received my order. Only a message came from their side saying that the order is confirmed. But no update still about the shipment also. My order no...
Aug 01, 2020 by Akshay Apte
Packaged not delivered (Live your own style LYOS ) Closed
I ordered resistance band * pc set after seeing advertisement of lyos on FACEBOOK and paid the amount is Rs. ***.** online on ** July **** I got the confirmation that amount received but till date their is no whereabouts of my ordered goods. no...
Jul 31, 2020 by Pankaj
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's