E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Seal open package delivered (Flipkart) Open
I have ordered flipkart chocolate gift pack but I have received seal open pack and ** units are missing packet asking customer care and return requested next day blocked my flipkart account and rejected seller my return request still no respon...
Aug 16, 2022 by M P Satyanarayana
Amazon Sold me an Overseas Samsung phone which is not covered under warranty (Amazon.in) Open
I had purchased Samsung Z Flip from Amazon.in on ** Sep ****. When I needed warranty claim, I was given in writing by Samsung that "the device is under the warranty as per your invoice but it is an overseas model which means the product is manu...
Aug 16, 2022 by Ankit Singh
Poor quality product (Cadbury dairy milk silk fruit and nut) Open
I am not satisfied with the taste of the product.....This taste is different . The chocolate is not expired yet but their taste is like a expired chocolate....
Aug 16, 2022 by Anshul
TV panel not replaced under warranty (Realme) Open
I purchased a realme ** inch smart TV from flipkart on ** January **** which comes with * years warranty on the panel.in may **** i noticed a big black spot on the bottom left corner of the TV N IMMEDIATELY CALLED CUSTOMER CARE TO ASK THEM TO S...
Aug 16, 2022 by Jehan Daruwalla
Scamed by patola byweavers Instagram (patola byweavers) Open
Hi, I have ordered a patola duppata from Instagram ( patola_byweavers ) and he said that it will be delivering within **days. There was no proper response from the seller, I have waited for * and half months and asked the seller for the re...
Aug 15, 2022 by Priyanka
Device not returned back after service (OnePlus) Open
I have sent my device for repair under extended warranty on **th july ****. Post service which completed on **st july they raised a drop request. I have not received my device back from them yet and it’s been * month since i sent my device t...
Aug 15, 2022 by Safther T
Wrong charge on sbi credit card (Sbi Credit Card) Open
Ragister mobile number - ********** credit card ending no **** in this month my emi on ** July I have completed payment on ** July but still this month give me extra charge like payment dishonor fee and other charges pls remove this charge ...
Aug 15, 2022 by Sagar ashiyani
Package not delivered (Craigskills Technologies ) Open
Responding to an advertisement from social media ( Instagram) about a website selling apparel’s . Had ordered a pant but neither have received any confirmation, tracking details , reply to my mails nor the product. The website - www.perrfect...
Aug 15, 2022 by Jayesh nair
Samsung plus Display issue (Samsung India ) Open
Hi, I have purchased a samsung s** plus mobile in the month of Oct **,**** from flipkart, from then my phone was working without any issues or any physical damage. But recently samsung had released a software update(July release) which caus...
Aug 15, 2022 by Vijaya Ganapathy R
One Plus Mobile Warranty Service Harassment (One Plus ) Open
Several times I had visited service centre which is situated at pin code: ****** with my genuine problems with One Plus *R (Under Warranty) but service centre is not responding/solving my issue. for example: *st Visit: I had problem with Ov...
Aug 15, 2022 by PRITAM PATRO
Fake Apple Product Received From Flipkart (Flipkart) Open
Dear Sir/Madam, I ordered "APPLE Watch SE GPS MKQ**HN/A ** mm Aluminium Case" From Flipkart.com (https://www.flipkart.com/apple-watch-se-gps-mkq**hn-a-**-mm-aluminium-case/p/itmcec**dad*be*b?pid=SMWG*VNRRDZBE**G&lid=LSTSMWG*VNRRDZBE**GAMH*GE...
Aug 14, 2022 by Deepak Tomar
Refund not credited (Jiomart) Open
Return of my order was initiated on ** Jul ** & untill today ** Aug ** the refund is not credited by them in my account. They said you'll get refund after * working days. I was supposed to get my refund by ** Aug **. But still no refund from th...
Aug 14, 2022 by Nitin Pharande
Return not accepting of my defactive display tv (Croma India) Open
i have bought croma *k uhd **inch tv but i received defactive display tv there will pixel issue videos are not clear there more bleaching even though in *k video playing and i also in set up box hd chennal it very bad picture quality it's not l...
Aug 14, 2022 by logeshwaran ramesh
REFUND DENIED (Amazon.in) Open
Order # ***-*******-******* , Dated - **-**-****, Jabalpur (M.P), Blaupunkt SBA** Wireless Bluetooth Soundbar with **** mAh Built-In Battery. I order this product and it was delivered to me. But when I started using it, it is found that, its re...
Aug 13, 2022 by Ravi Kumar
Salary nahin mill rahi hai (Slmg coco cola state U P District barabanki Tehsil fatehpur near umra police chouki) Open
sirji main apko avgat karana chhoonga ki Mera name amar singh s/* keshav ram verma village agaiya District Sitapur hai Maine SLMG (Coca Cola) private Limited company kurshi road near umra chouki District barabanki tehshil fatehpur me **/**...
Aug 13, 2022 by Avadhesh kumar
Return issue (Flipkart) Open
I ordered an earphone from Flipkart that is Dizzo wireless Bluetooth under * days replacement policy when it arrived I checked and don't like the quality of the product it got disconnected in between sometimes but when I click return I got opti...
Aug 13, 2022 by Varun Verma
FRAUDULENT COMPANY WRONG AND CHEAP items received in the order (Brand Maart) Open
I placed an order with Brand Maart on their website - https://brandmaart.com on the *rd Aug, ****. The order was for first copy handbags which was worth ₹**,***.*. I needed them for personal use and research. I made the payment via my banks...
Aug 13, 2022 by Avani
Security Deposit not received (Colive Bangalore) Open
I have been taken a room in Colive Fortworth ,electronic city, Bangalore from *st April to *th May ****. My rent was Rs. ****/- per month and security deposit was Rs. *k. I was told that I should only give rent for * days of May by Colive sales...
Aug 12, 2022 by Varun V
Package not delivered after a payment (https kiddyclothesss club ) Open
Got a notification of "kiddy clothess" on my Instagram account and visited the website and ordered one dress for my baby girl. I did the payment as no cash on delivery and since it is on Instagram i did the payment with my blind trust. The orde...
Aug 12, 2022 by Suhas Pudale
Quikr Not responding Against Ownership Transfer (Quikr) Open
I sold my Honda Activa MH**GV**** on **th may **** to Quikr for ***** including ownership transfer, insurance etc. Quikr told me that they will take responsibility of ownership transfer, insurance and took the original document. They send me an...
Aug 12, 2022 by Asish Kumar Mishra
Noise earbuds and smart watch cheap roadside stuff delivered (Ruhela traders smartshub ) Closed
I had ordered for noise earbuds and watch on Instagram ad of smartshub , thought it was genuine seller but when it got delivered , the box contained roadside earphones and a cheap kids digital watch. I tried calling Ruhela traders , a guy named...
Aug 05, 2020 by Vismila Rodrigues
Rakhi not delivered on the due date and still not delivered (Myflowertree.com ) Closed
Hi I have ordered Rakhi of ₹*** (***+*** delivery charge) on *st August, **** through Myflowertree (Order no. ******) and they gave me a delivery slot for *nd August, ****. They didn't delivered it on due date and rescheduled it to *rd Augus...
Aug 05, 2020 by Pragya Pandey
Order is not delivered yet (MyFlowerTree) Closed
I have ordered rakhi & celebration combo worth rupees ***...on * rd August **** & they promised and charged *** as standard delivery charge.. but not delivered the parcel yet..... fake customer care no.....no reply from mail... my order no. ...
Aug 05, 2020 by sanjay takale
Refund not provided for a defective product (Flipkart) Closed
I purchased an item from Flipkart on *-June-**** and the product was delivered on **-June-****. The product was in poor packaging condition and the product was defective in its performance so placed a return request with Flipkart on **-June-***...
Aug 05, 2020 by Chaitanya Dandugula
Pakage not delivered (Liveyourownlifestyle) Closed
I ordered resistance band from liveyourownstyle but not delivered to me , and no response of their mail . They are doing fraud , please help me and other peoples , please take a strict action against them....
Aug 05, 2020 by Saheel lothe
Fraud online Data entry company (Solution Mantri) Closed
I was initially informed to pay Rs. *** as registration fee after then i was asked to pay around **** for documentation. Once its done again **** for plan selection process. I paid that too since to get back previously paid money. When aske...
Aug 05, 2020 by Mohanambal V
Cancelled my ordered product and didnt refund my money (Nurserylive) Closed
I ordered product from nurserylive worth rs. **** out of which they cancelled * of my product of tomato marglobe and tomato cherry red.instead of transferring my money in my account they transferred it to my so called nurserylive wallet (money ...
Aug 05, 2020 by Vandana Malik
Package not delievered (Finifox Fashion) Closed
i ordered * shirts on ** july and not recieved them yet, no shipping msg from them nothing , the number they gave me is also switched off....
Aug 05, 2020 by vinay sadana
Pakage not delivered (Finifox Fashion) Closed
i have oredered * items from finifox fashion, and the estimate date of delivery has gone. it haven't received my order or any update yet....
Aug 05, 2020 by jeewanjot Singh
Order placed payment done Now website is not working (Finifoxfashion in ) Closed
Placer my order on ** July **** with finifox. Received an email with order number. Opened today to track the order and the website is crashed or showing error page from last * days. Nothing is working for that page. No contact information as we...
Aug 05, 2020 by Tarun
Package not delivered (Finifoxfashion in ) Closed
I Ordered a shirt in this website on **th July **** and estimated delivery was before * nd August **** and still haven't got any updates ,completely a fake websites and after u place an order ,no updates or cancelation option is given and u can...
Aug 05, 2020 by Mohan Raj M
Refund problem (Myntra) Closed
I returned the product on *st of July ****, but I haven’t received refund so far and I made complaint thrice through Myntra app everyone replies same answer which is it will be resolved within * to * business days. Still its not resolved so ....
Aug 05, 2020 by Vishal patel
Order not placed but amount deducted (Meesho App) Closed
**th july I have order one saare from meesho, order not placed but amount deducted from my bank account, still amount not refunded, i contact customer supporter also but they not respond....
Aug 05, 2020 by Bindu
Package not delivered (Stylofebric) Closed
Hi, I placed an order on ** th june ****. I have not received my order and unable to connect with their customer support. Order no:*****...
Aug 05, 2020 by shreya mahajan
Package not delivered (Shopdealclue.com) Closed
I have ordered a TV worth of ₹***** from shopdealclue.com, on **th July ****, the order #*****. The tracker shows pending payment but it was confirmed from ccavenue that the payment was successfully processed. there is no proper customer care...
Aug 05, 2020 by Munivenkatappa
Package not delivered (Club factory ) Closed
I ordered set of earrings rupess 279 It had not been delivered at my address and i didn't get my money refund ...
Aug 05, 2020 by Vibhuti Patel
Got wrong product from Flipon (Flipon in) Closed
I got my order today from flipon.in and when I open the packet they have sent wrong product. I wrote an email but no response from them till now. I ordered for nexgenrationX *.* but I got fitness band which is not more than *-* hundred. They d...
Aug 05, 2020 by Vijay Kumar Jha
Received a product that did not match description (Myntra) Closed
I ordered a tshirt and had to exchange it due to sizing issues. The product received as an exchange was totally different from the product ordered including color and pattern. I requested a return. But the delivery guy refused to accept the tsh...
Aug 05, 2020 by Jay Kalyani
Poor Service (Dell) Closed
i am facing network related issue from **** october i reported in december after talking nothing help dell says the issue is in your software our hardware is working fine i said them there is issue in network antenna but not they didn't listen ...
Aug 05, 2020 by Sahil Haroon Shaikh
Package is not delivered (Instylehere com) Closed
Few days ago I have ordered some scarfs from this website which were regularly appearing in my facebook page. I got the order confirmation message to buy now the link is not opening. Please solve this problem as soon as possible otherwise some ...
Aug 05, 2020 by Akankshya Mohapatra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's