E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Defective Product Eureka Forbes (Eureka Forbes) Open
Purchased Eureka Forbes Robo LVac Suction and Mopping With LDS navigation, App control and Electric water tank (Black) | B**G**J**H ( EF Robo Vac L Vac ) HSN:******** from Amzon on *th Dec ****. After**th February **** the product stopped worki...
Aug 24, 2022 by VAMSHIKRISHNA
Refund not done (Zara India) Open
*. I had ordered two products from Zara Online and I had returned them within time period but when I asked them for refund they send me the product back after more than **-** days from the date when I had returned the products. And both the pro...
Aug 24, 2022 by Sunira jain
Package not delivered (The trendy abaya) Open
The page @the_trendy_abaya on Instagram is not sending my order after taking my money they stopped replying to me they didnt give me tracking id or reply to my queries When I told them I will do complain they said they will not send my order ...
Aug 24, 2022 by Anamta shaikh
Package not delivered (U P Handkrafts Handlooms Centre W gate Taj Mahal Agra) Open
Sir/madam, I am writing this complaint in pertaining to the fraudulent activity done by the said company as we had purchased some items from them on *th Aug ****. The shopkeeper, this oldman told us to pay **% of the total amount and bal...
Aug 24, 2022 by Faizal S
Refund not received (My protein ) Open
I have ordered my protein on * th August **** it was showing process for a week and later my order got cancelled on ** th August **** from my protein india website and i received an email stating i will receive my refund in * to * working days ...
Aug 24, 2022 by Shaik Rizwan Ahmed
Refund (Simplilearn) Open
I Was Not Interested With The Course After The *st Class Of The Simplilearn, Sending ** People In One Meeting For Teaching And Learning From Self Learning Program What Kind Of Learning Is This And They Stated It Will Be From Beginning Of The Co...
Aug 23, 2022 by Srujan Kumar
TAKEN FULL AMOUNT BUT ITEM NOT DELIVERED SINCE 40 DAYS (Flipkart) Open
I have ordered a Dew Drop Bean bag filler on **th july **** from flipkart bearing order id -OD******************. But since then everyday it shows delivering today or tomorrow. But it never get delivered not even out for delivery. After repeate...
Aug 23, 2022 by Abhilash Sahoo
Selling very old textile products (Mahaveer cloth store) Open
Mahaveer cloth store, #**-*-*** to ***, Nampally Road, Hyderabad-* (T.S) is doing cloth business. On **/**/** I bought two blankets wide bill number **** for my daughters usage at school hostel. After using few days its automatically tears in...
Aug 23, 2022 by Sekaran
Job offer cheating (Rankfuture) Open
The team from rank future collected money from me and cheated by saying the job offer and not done anything for me....
Aug 23, 2022 by CHAKRAVARTHY VS
Package not delivered (Flipkart) Open
Product not delivered for past * months...
Aug 22, 2022 by Daksh
Nirbani scammed me (NIRBANI clothing) Open
This site is a scam. They keep dilly dallying on order status, keep giving further dates, no refund is allowed and you cannot call them or speak to them. They show you fineprint in tnc which you are never even shown in purchase journey. I want ...
Aug 22, 2022 by Abhilasha
Fake Product Delivered (Smuglr in) Open
I ordered * units of Apple Magsafe from a website called smuglr.in from their Instagram page. I asked the person before hand if the product is original he said yes! Then I asked him if its not original will you take it back he said yes he w...
Aug 22, 2022 by Aashray Anand
Wrong return items compensation not given (Meesho) Open
Meesho has not given compensation of wrong returns while every valid proof was given, we have incurred loss Rs.***** because of this, and they are only reverting that your claim ratio has high because of this they are not compensating. They are...
Aug 21, 2022 by Manish
Where is my product and refund (Meesho seller) Open
Hii delivery boy fraud h plz talk to him nd refund my money mera product leke chale gya aur na hi refund mila na status update hua h ...
Aug 21, 2022 by Yogeta kharayat
Return request done but no update (Samsung) Open
I ordered samsung galaxy buds live from samsung official website an they delivered on ** August ****, and i requested return on ** August **** because I don’t like the ANC and sound the product does not match what they said on website. After ...
Aug 21, 2022 by Lalit Sharma
Cancellation and refund of loss from byju s (Byju Classes) Open
A councellor Mr Prasanna Pandey had come to advertise for the course and said everything good about byju's course classes In the July month ****. After paying in favour Avanse finanse collaborating company of Byju's **** rupees for joining he ...
Aug 20, 2022 by Ram Abhilash Saket
Disabled the Account without informing (Tata Cliq) Open
TataCliq disabled my account without prior intimation. Reason for disabling is because of more returns. I have raised concern with their customer support and they informed account can not be enabled. I had around **** TataCliq cash in it and th...
Aug 20, 2022 by Nageswara Reddy
Package returned but no refun issued (Amazon com Inc ) Open
Order# ***-*******-******* the received product was not working as not supported with *GHZ connections so i called on **th july them but firstly they refused to place a replacement request after getting involce multiple times they finallly out ...
Aug 20, 2022 by Shubham Golyan
My payout not received till date (ZoomCar) Open
I had registered in Zoomcar company on the month of May. My car is registered in Zoomcar website and it is being used from Day * ,but unfortunately I haven't received any payment. No money has been credited to my account. I have given Compl...
Aug 20, 2022 by Sidhartha sankar pani
Package is not correct (Inkmesilly ) Open
Package has been delivered hopefully but all of them are of different size and they are not fitting my phone!! Also they aren't responding for thiss...
Aug 20, 2022 by Ananya H V
Package not delivered (Stylo febric Order June ) Closed
I placed an order on June **th and got message like it will be delivered by July *th. Still I didn't get any update on my order. If your are not sending my order return the money ...
Aug 06, 2020 by Uma Sajjanashetr
Wrong product received and customer care number and email are not correct (Clicktushop) Closed
I received a wrong product. When trying to complain or raise a return request, a wrong mail id is mentioned, and wrong number is mentioned in their website. I am not able to reach them. Even after sending multiple mails, i am not getting any re...
Aug 06, 2020 by Srikar
Delivery issue cancellation of order (Jio mart) Closed
My order no. *****************A was placed on * Aug, ****. Expected delivery date was * Aug, Tuesday. Now everyday, delivery date is shifting to * more day. It's * Aug today, and now it's showing expected delivery by tomorrow. Customer servic...
Aug 06, 2020 by Amandeep Kaur
Not delivered ( igp com) Closed
I have ordered Rakhi pack from igp.com on **-july-****; but still today rakhi is not delivered yet. They are making people fool, no customer care number is working, i mailed * times, called more than ** times but number is always busy. I made s...
Aug 06, 2020 by neha gupta
Ordered inbut didn t receive any update (Vediksaree com) Closed
Ordered on **.**.**** but didn't receive any update....
Aug 06, 2020 by Savita
Onions are are damaged and lots of worm (Fresh Vegetables ) Closed
We bought * kgs of onions which was completely decayed and there are lots of worm which got delivered on *th August **** at **:** ...
Aug 06, 2020 by Akshaya
Package missing (Jhaenterprises) Closed
I purchaged medicin by online on **st july and on *th august the delhivery boy said he lost my courier. I paid advance payment for this who will give me refund now....
Aug 06, 2020 by Sunil
Package not delivered (Finifox Fashion) Closed
On *th july I purchased some online cloths from the finifox website, done the advance payment for the same and they were supposed to delivered package to me on **th july. Till date its not delivered to me and there phone is also switched off. ...
Aug 06, 2020 by Gauri
Order cancelled for no reason (Retailnet) Closed
I had ordered a Kent Electric Kettle from Flipkart. RetailNet was the seller. I had got it at a good discount. The seller didn't ship it to me for a week. Later when I asked in customer support, they told me that the seller had cancelled the or...
Aug 06, 2020 by Deepak Kulkarni
Fake website (Instylehere com) Closed
Order no #**** , ordered on **th July ****. payed already.. now the website itself is not working. unable to track the order ...
Aug 06, 2020 by Sindhu Sebastian
MiviIncorrect Item ShippedNo Support provided (Mivi) Closed
I purchased one Mivi Collar Bluetooth Headset and one pair of Wired earphones from their site (Order ID R*********) but when I received the package on **th June **** it had two pairs of wired earphones.I reported it to Mivi via Email on the s...
Aug 06, 2020 by Mohit Sinha
Order not receive (instyle com) Closed
i was online order of *** Rs.on dated **/*/**.But still i have not receive my order.i write mail so many times.but till now date no information is updated....
Aug 06, 2020 by kapil sharma
Package not delivered (Beautifubab) Closed
Online payment was done however no package delivered yet.. think this is fake site.....
Aug 06, 2020 by Kavita agarwal
I want to cancel my order and refund my money (Maxbhi.com) Closed
I've ordered a - LCD with touch screen for realme * pro -Black on August *, ****. My order number is #*******. I've already repaired my mobile phone so I don't it anymore. I've tried to call them many times but they are just saying that this o...
Aug 06, 2020 by Bibhuti baibhav borah
Replacement product not received (Noise earpords and watch) Closed
I bought this product on February *th **** and after * months it was not working. So i waited for some time as it was lockdown and then when lockdown was opening. I registered a complaint on the website on june *st. My product was picked up fro...
Aug 06, 2020 by Kirten chowhan
Order not issued after payment (Daily knots surat) Closed
Sir I ordered for a dress in daily knots. During payment amount Rs.*** was debited but order not issued. I called them... but phone switched off always. Contacted through phone and explained. They replied that we shall arrange shortly. But n...
Aug 06, 2020 by Arumugam
Package Not delivered (Beautifulbab) Closed
I have order two wallet from this side it's going to be *month I haven't received any msg or the parcel ...
Aug 06, 2020 by Jasanta Wanrap
Wrong order send (TKameez) Closed
Imposters they are T-kameez! Doesn't know how to do online business. We ordered eights t-shirts. However, we received two shirts and two tracks that too of their own choice and quality is really worst. It doesn't matter what you select as thes ...
Aug 05, 2020 by Gautam Pardeshi
Flipkart not giving the refund for cancelled ac (Flipkart) Closed
i cancelled the lg before the dispatch because of price change but now its more then ** days they havent given the refund.They keep on extending it.I will never ever buy from flipkart...
Aug 05, 2020 by himanshu
Package not delivered (Lyos) Closed
I paid and still not received the order....
Aug 05, 2020 by Jeel Patoliya
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's