E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
SECURITY DEPOSIT NOT REFUNDED (Colive Bangalore) Open
I checked in at Colive Kingston, Bellandur, Bengaluru on **th May **** after payment of advance and a security deposit of Rs, **,***/-(Rs. Fifteen thousand only). Raised a notice on **th May, **** for vacating my room and premises by end of Ju...
Sep 27, 2022 by NEHA SINHA
Defective Vehicle (HYUNDAI) Open
Vehicle abnormal Jerking Issue while driving. Multiple Part replacements are done but the vehicle is still not running normally. ...
Sep 27, 2022 by Sanjay Jaiswal
Faulty Battery Delivered No support in return refund (Zeposhop com) Open
I ordered a battery for my Motorola mobile Moto-Z Play. The delivered battery was faulty and unusable. I am unable to return it as no option on website and no one picking customer care no and not getting any reply on email. ...
Sep 27, 2022 by Munindra Goswami
Received counterfeit product but not taking return (Appario Retail Private Ltd ) Open
I am writing to you regarding a counterfeit product sold to me by "Appario Retail Private Ltd" via Amazon India. I am attaching pictures of the product with defects proving that it is counterfeit compared to a genuine one. I have visited the...
Sep 27, 2022 by Adithya S
Return cancelled without picking up package Need my refund (Ajio Reliance Trend) Open
please refer to the subject cited above in this regard it is to inform you that i have received my order from AJIO reliance trends bearing ORDER ID- FN********** in which i have received items not as specification. I have also tried to exchange...
Sep 26, 2022 by Sudhir
Not accepting return (Md Computers) Open
I bought a Graphic card from md computers and they sent me a gpu with no seal and I requested for a return they accused me for replacing the seal with ordinary tape and they are not accepting the return. After and a long and frustrating di...
Sep 26, 2022 by Vikram Reddy
Cliqcash amount gone through tatacliq (Tatacliq) Open
They have deactivated my account and my cash has gone. I need my money back...
Sep 26, 2022 by Tandra Mukherjee
My product was not delivered at the ordered price and now the price went up (Flipkart) Open
I ordered i phone ** product red at price **,*** in big billion days sale **** and it was prepaid later on Flipkart itself cancelled my order and when i asked customer care executive they refused to give me replacement and ask me to place new...
Sep 25, 2022 by Sanskar
Boat not return my headphones boat 255 pro (Boat) Open
Mene ek product liyatha boat ki website se lekin usme error aane se mene use warenty claim ke liye diyatha lekin ab boat wale wo product wapas muje send nahi kar rahe he bol rahe he ** hours me aajayega lekin unki taraf se koi mail nahi aata he...
Sep 24, 2022 by Tushar baridun
Poor Service by Upgrad com (upgrad) Open
I had signed up for EPGP program with Upgrad.com in March. In July, I moved abroad and hence requested for deferral but after that there is no information from Upgrad.com about my request despite multiple reminders....
Sep 24, 2022 by Monil Laddha
Refund not via original mode of payment (Vle Bazaar) Open
I had purchased a Canon E**** printer from vlebazaar.com which they didn't ship in the desired time to my place. They were supposed to ship in *-* days, and even after ** days they were continuously informing me that it will get shipped today. ...
Sep 24, 2022 by Mayur Sadawana
Repeated Order cancellations by flipkart (Flipkart) Open
I had purchased 'SAMSUNG Galaxy Tab A* * GB RAM ** GB ROM **.* inch with Wi-Fi Only Tablet (Gray)' from flipkart via Order ID: OD****************** for INR **** (prepaid) on **rd Sept ****. On morning of **th Sept **** the order was shipped and...
Sep 24, 2022 by SARTHAK JHINGRAN
DAMAGED PRODUCT DELIVERED (Samsung) Open
I HAD PURCHASED A SAMSUNG WW**T***DLN*TL MODEL WASHING MACHINE FROM OPPOSITE PARTY ON **.**.**** AND RECEIVED THE SAME ON **.**.****,THEREAFTER SAMSUNG SENT AN ENGINEER ON **.**.**** FOR INSTALLATION,WHILE INSTALLATION THE ENGINEER UNPACKED THE...
Sep 24, 2022 by PABAN KUMAR RAJU
Package not dekivered repeatedly and denying claims (Dominos) Open
Hi Team, I have repaetedly ordered from dominos pizza and they deducted money and did not deliver the pizza on contacting help support they stated that this is a different branch amd they will call back shortly. In our last ordered one which ...
Sep 23, 2022 by Daya Bhattacharjee
Product delivered however u r showing returned (Meesho) Open
Tracking no SF************FPL Order no ************ This product has been delivered on ** sep which is confirmed by the customer. However as oet your record it is cancelled and returned to the supplier. Its cod order and customer has paid ***...
Sep 23, 2022 by Prachi Jain
Delivery wrong product (Meesho) Open
Hi Team, On * September ****, I made an Online purchase from your company "Messho", a Dark Green Georgette Applique Worked Lehenga for the sum of Rs-****. On ** September ****, I received the wrong product. Product Details Are- Order I...
Sep 23, 2022 by Sushant Kumar
Looting in the name of UK international private limited (U.K. International Private Limited) Open
First of all I got an add in Facebook for Amazon part time job to earn. I join there and got massage on whatsApp with no. **********. After that he send me a link for Telegram and told to connect with Marcelo, who is been presented as my team l...
Sep 23, 2022 by J SIVA
Money deducted but item not sent (flipkart shopsy ) Open
i have purchase cotton blende brief from shopsy flipkart , amount has been deducted long days before....
Sep 23, 2022 by yogesh Harne
Warranty Issue Service center denied to repair or replace the product which is under warranty (Dizo ) Open
Hi, I bought Dizo Watch R on **th March **** from Flipkart and I'm facing issues in power button as the power button of the watch is not working. It's happening from a few weeks (around *th or *th September) but I didn't bother because it was...
Sep 23, 2022 by Abhishek
I placed order on mm bulk official but i didn t get it Please support I want my order or money back (Mm Bulk) Closed
I placed order for hoddies on **th August **** on mm bulk and then i got a message that my order is placed and informed when it ships but till now i didn't get it and not even any response from them I want my order or money back. Please help...
Aug 13, 2020 by Vanshika bansal
Quantity fraud (Shopclues Online Shopping) Closed
I ordered * sukkhi products but I only get * product now I want my refund or replacement please help me...
Aug 13, 2020 by Mohammad kasim
I didn t get any product confirmation mail from usplworld com (Uspl world ) Closed
I placed an order on **th August **** in usplworld.com to buy one medium size imara dhoti pant and i purchased it through Google pay paying amount of Rs***.**. After payment I should have got my confirmation mail regarding product getting...
Aug 13, 2020 by TARANA BANO
Wrong Product Received (Tkameez.com) Closed
Ordered * Tshirts and got * shirt and * lower...
Aug 13, 2020 by Saikat Singh
Package not delivered (Kurtilive ) Closed
Ordered two items from kurtilive website but did not received the product . Few days later website is no more available. ...
Aug 13, 2020 by Raj
AMC Service not provided Ion Exacense (Ion Exacense Pvt Ltd) Closed
* Years AMC for Rs. ****.Water purifier service not provided. As per AMC they have to change * filters. They are not logging complain. Following up from Jan Month now its Aug. Due to water problem my family health is impacting. I have to rush t...
Aug 13, 2020 by Rajnish
Wrong product delivered (H&M Western (INDIA) Private Limited) Closed
I ordored a shirt from H&M app when i recieved my package i opened it and i found a shorts and invoice of other costumer i called H&M costumer care number they told me that my package will return in * days there are * days from now no response ...
Aug 13, 2020 by Uday Sharma
Fake product received (Dailyknots) Closed
Ordered dress, delivered completely fake product and not matching size also. No response from their team.. no answer and no reply....
Aug 13, 2020 by Murali Mohan
Item not delivered (Hometown) Closed
I ordered a study table on **th July **** online from Hometown's official website (www.hometown.in). I paid for the same and they gave me the delivery date of **th August ****. Since **th July **** till today, there has been no movement of t...
Aug 13, 2020 by Ankur Sinha
Cheated by Nykaa (Nykaa ) Closed
I have ordered ** items on **th July from Nykaa. They did not deliver my order neither I received any call or message from them or any delivery partner. Since one week I am calling them continuously but customer care people just say we will ...
Aug 13, 2020 by Eqra Shah
Some software are not working on my asus rog* mobile, and in chrome i try to delete word but instead of deleting it increase the same letter again solve the issue , i belive it is a software problem so plz resolve problem...
Aug 13, 2020 by Farhan Shaik
Products not delivered (Royaloak Furnitures) Closed
we ordered for the product on *st July, the company promised delivery by **th July, however on contacted post that they say the product is out of stock, they claim it will be available by **th august post which they will dispatch, however today...
Aug 13, 2020 by Mohit Gupta
Fake product cheap quality (Scissors Clothing) Closed
The site owners promised of high quality products while what they deliver is cheap and synthetic... No original material anywhere... They have kept a no return policy to dupe customers and have bought fake followers to imply credibility.. which...
Aug 13, 2020 by Shreya mishra
Package not delivered (Finifoxfashion) Closed
I ordered a shirt from finifox fashion and its already ** days , and i haven't recieved my product and there is no response from the brand itself. I mailed them but there is no response Kindly make them to refund my amount or deliver my produ...
Aug 13, 2020 by Nandan Kumar
Ultra book not delivetef ( max GPD mini laptop) Closed
Advertised by website styletykun.in for Rs **** an ultrabook model p* max GPD with all features Placed purchase order by paying online Order number st**** dated **/*/**** Received the bill for Rs ****/- Item not received so far Later It is...
Aug 13, 2020 by Suresh p
Fraud of Shoozvilla (Shopclues ) Closed
Hello I order a shoes from the page with the name of shoozvilla i order the shoes on * june he Deliver me on fifth June with the wrong product which I didn’t order after that I tried to so much to contact him he blocked me from everywhere eve...
Aug 13, 2020 by SYED SOHAIL
Package not delivered (Fini fox fashion ) Closed
These mention company seems to be a bogus one, I don’t find any customer support details also, fortunately I found one and they are asking me to send them **₹ for the delivery and I found that fishy and asked them to refund the product I pa...
Aug 13, 2020 by Ajay Kshatriya
Fake item deliver (Ruhela traders Smartshub https smartshub myshopify com ) Closed
I have order smart watch combo but its delivered totally fake items which not even cost *** bugs....
Aug 13, 2020 by Naval nagori
Refund of pending since (Big Bazaar) Closed
On *th July **** ,I have Submitted my profit card to an executive Jiya on big bazaar help desk(Pune ,hinjewadi phase *). She told me to email the documents and I did that there itself .Its been communicated to me that within **days my money wil...
Aug 13, 2020 by Abhishek Kumar
Wrong order delivered (Tkameez.com) Closed
i have not received the order what i ordered and no response has been made till date by any of the person related to tkameez...
Aug 13, 2020 by shubham chhabra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's